Customer Reviews for Palmer Brook Storage
(U-Haul Neighborhood Dealer)

134 reviews

157 Palmer Brook Rd   Quispamsis, NB E2G2A9

(506) 848-0013

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(506) 848-0013

157 Palmer Brook Rd
Quispamsis, NB E2G2A9

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pete's Dairy Bar 
Rating:
4.0

great trailer, very solid and easy to load. Thanks

Tom Myles 
Rating:
5.0

Pick up and return were seamless. Would highly recommend.

Colin McCaffrey 
Rating:
5.0

This part of my whole entire move was the easiest and less stressful part. We moved during a hurricane so having staff that was respectful and kind made the difference.

Heidi Graves 
Rating:
4.0

Customer did not leave a comment.

Jim Davidson 
Rating:
5.0

Customer did not leave a comment.

Gordon Pike 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE BRIDEAU 
Rating:
4.0

Customer did not leave a comment.

Randy Dobbin 
Rating:
5.0

I haven't driven a 26 foot u-haul prior to this experience, so I have limited knowledge of these trucks. So for a first time driver the truck was easy to drive . My only real complaint was that the whole vehicle felt as though every wheel needed to be balanced ( vehicle loaded or empty). The truck had a terrible shake to it all the time ( not sure it's normal especially when u- haul advertises smooth ride ). I felt the staff could have been more knowledgeable about some questions concerning the details of the rental agreement, without me having to read the whole thing. The staff were friendly and courteous enough. Overall experience the truck did what it was supposed to do so I'm happy. P.S. avoid parking on grass in wet conditions the tires on the vehicle have minimal grip for situations like that and you could very likely get stuck!

Brad Russell 
Rating:
5.0

Just dropped off our truck and trailer here but there staff were helpful and friendly.

Ryan Petersen 
Rating:
3.0

U-Haul had booked me to return the truck 30 min away to a location that was Not open for the summer. Had I not tried to research this return location I would have spent +++ on gas and miles and time. I did this prior to leaving and then had to speak to 3 service reps to let them know ! They then changed my location. This is not okay U-Haul. You need to do better.

Julie Gonsalves 
Rating:
4.0

Customer did not leave a comment.

Ryan Colpitts 
Rating:
5.0

Customer did not leave a comment.

Denis Smith 
Rating:
5.0

Very helpful and kind personnel at this location. Will use this service again for sure.

Krista Cochrane 
Rating:
3.0

Customer did not leave a comment.

SUZANNE ROSE LANDERS 
Rating:
5.0

Customer did not leave a comment.

Chris Harms 
Rating:
5.0

Customer did not leave a comment.

Michelle Saulnier 
Rating:
3.0

Self checkout is NOT an easy process.It took me 4 hours of precious moving time to finally get the app to work and get into my truck.Huge amount of stress added to an already stressful time!! Then the furniture dolly I ordered wasn't even in the truck so 4 women moved an entire home pretty much by hand! I WILL NEVER RECOMMEND TO ANYONE!

Tamara Deasington 
Rating:
5.0

We dropped of the truck after hours so did not have any dealings with the staff. Area was well lit and lots of space to park the truck. Easy to find the key box for after hours drop offs. Easy to get to from the highway.

Jeff MacDougall 
Rating:
5.0

Not a thing. Fast and friendly service and no waiting!

Peter Hogan 
Rating:
5.0

Customer did not leave a comment.

Chris Doucette 
Rating:
1.0

Truck broke down twice due to a stretched to the limit park drive cable. Had to have road side service, and take truck to another location to replace. Lost a day on moving because of poor maintenance between rentals. Other than that the Uhaul treated me good for this, and everything worked out in the end, and I got moved to where I wanted to. I suffer PTSD with anxiety disorder, and when I told anyone I was dealing with, they treated me properly. Thank you Michael Blois

michael blois 
Rating:
1.0

I originally requested to pick up at the location on Millennium Drive, but received noticed it had been changed to the location on Hickey Drive. The day before our scheduled pickup, I received a call advising the location on Hickey Road was closed and would need to go to Palmer Brook Drive. In this conversation, I was not made aware that the location on Palmer Brook Drive would also be closed and I needed to check in online. It took nearly an hour in the parking lot to finally be able to get the truck. Also, during the conversation the day earlier, the person on the phone advised I would receive a 30% discount due to the extra mileage we would incur. This was not reflected on my receipt.

Jeannie McKay 
Rating:
1.0

Customer did not leave a comment.

brian edget 
Rating:
5.0

Customer did not leave a comment.

Paul Avery 
Rating:
4.0

When bringing truck back chk in app not working contacted someone at u haul they said they noted i returned truck also emailed location but still charged 20 $ plus tax for return.

Nicole Rouesselle 
Rating:
5.0

Customer did not leave a comment.

rebecca desroches 
Rating:
5.0

More Signage of the equipment and prices for them as a rental.

Hal Melvin 
Rating:
5.0

Customer did not leave a comment.

JENNY KIM 
Rating:
5.0

Super easy to check in and reserve

Allison Hyde 
Rating:
5.0

keep doing what you're doing; simple transaction, easy & pleasant to deal with, equipment easily accessible. definite recommend!

MICHEL LEMIRE 
Rating:
4.0

Customer did not leave a comment.

VINCE Huestis 
Rating:
3.0

Customer did not leave a comment.

Jeffrey LeBlanc 
Rating:
1.0

When I went to rent truck I had to wait for someone to unlock office door, when worker unlocked door was met with rude worker like I was bothering him. When I got in truck the gas was below 3/4 and he called it 3/4 got pic. When I returned the truck I had to wait 30min, no one in office again, called number ang got no answer. Tried calling next morning and afternoon still no answer. When I finally got in touch with someone the next day to get the balance amount was told to check email. I rented uh-huh from other local locations and got very good service. Will not be renting from this location again.

Jeff Stone 
Rating:
2.0

Convenient enough, that there is a location still in Quispamsis. However, using 24/7 pickup was a disaster. The instructions were unclear and I was ill-prepared to provide the “additional” details as there was no mention of needing to in advance (like additional contacts, passport, etc). This led to needing to try contacting someone who worked there or someone over the phone. The fact that this location does not have anyone working on the weekend is beyond me. I would think Saturday/Sunday would be the busier days for moving/storing - and there was no one working to help. The main building was across the lot of the trucks’ location. So needing to walk over to find my truck, walk back over to the office to find a lockbox (that didn’t work - had to manually slide the latch in the cold, as the little trigger did not slide it as designed), walk back to the truck to get started - it all just felt poorly planned and designed. Not user friendly and a frustrating experience. Luckily for me, the 24/7 phone line answered my call and bent their rules to allow me to get my truck and go. I’d think twice before using this service again.

Adam Belyea 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Robert Waddell 
Rating:
3.0

Drop off only. After hours.

Jeff Nelson 
Rating:
5.0

Fantastic service. Easy to work with.

Amanda Christie 
Rating:
5.0

Customer did not leave a comment.

gary miller 
Rating:
3.0

After the end of a move I found it quite inconvenient at drop off location to have to take pictures of gas needle, odometer, interior of cab, to the back and pics of the back of the truck, and then pic of where we parked the truck. As the location was closed when I arrived and had no pictures or instructions on which truck was mine, I’m not sure why I needed to provide this information to whom ever would be inspecting the truck the next day

RICHARD JAMES ROSS 
Rating:
4.0

Very pleased with the transaction

Joann Davis 
Rating:
5.0

Awesome job. Keep up the great work.

James Woolley 
Rating:
5.0

Customer did not leave a comment.

Donna Timmons 
Rating:
3.0

No one at location, we sorted out how to leave trailer on line. Lucky my daughter was with me. Another customer showed up while we were there and was upset that he was unable to make any contact with this location.

Gail Laidley 
Rating:
5.0

Customer did not leave a comment.

Eric Lesser 
Rating:
5.0

Everything was great .. no hassel .. straight forward .. Thanks

Mike Powell 
Rating:
5.0

All good and friendly

robert beckett 
Rating:
5.0

Customer did not leave a comment.

Tia Higgins 
Rating:
5.0

Customer did not leave a comment.

Tia Higgins 
Rating:
5.0

Call if you need to change location for drop off I got a very rude person call saying I dropped my truck off at the wrong spot.

Tia Higgins 
Rating:
1.0

I was quoted the wrong distance and given 10 days to arrive for drop off...I had the vehicle back 2 days early...I feel I should be refunded for those 2 days since the vehicle could be rented again to a new customer. Uhaul is potentially getting paid twice for that vehicle. I want a refund of those two days

Antony Peters 
Rating:
3.0

I paid a cash deposit and this location didn't have funds to give me that back. Now I'm waiting for a cheque Overall everytime we rent a uhal truck there is always something wrong some kind of issues to make it a quick easy transaction

Rebecca Stewart 
Rating:
4.0

Customer did not leave a comment.

FRASER SHERRARD 
Rating:
5.0

The cargo trailer I rented had a very heavy tongue and no tongue Jack. Some help for getting this onto my tow hitch would have been appreciated.

Andrew Hurst 
Rating:
5.0

When picking up the uhaul the worker was very nice and helpful, walked me to the truck explaining the damaged process of the truck with the x , I highly recommend this location to anyone….

Matthew Eveleigh 
Rating:
1.0

Truck was given to me dirty. I used it for 4.5hrs total. The back of the truck has a panel in the floor that is riveted to keep it closed; this was not such case as some of the rivets had let go and I twisted my foot horribly and have been in pain since. My toes are swollen and it's very hard to walk. I let the guy know this and he just looked at me.... did not appologise nor say anything about the floor. I have pictures of my swollen foot and ankle and the floor about which I am talking about. This guy was totally unreal and I'm disgusted with service or lack there of. I have been injured and this man couldn't care less but to make sure he got every penny from me. Never again I hope someone gets back to me on this matter

Amy Frank 
Rating:
3.0

No buddy told me about cruise control! Because no cruise control in this truck! I drove about 1500 km without cruise control and it’s terrible.

Viacheslav Rudenko 
Rating:
5.0

The app was awful. It didn't work, causing delays and confusion. We had to call to get it sorted out. Afterward, we couldn't upload the mileage photo. It was terrible. Wouldn't do it again.

Hugh Meier 
Rating:
4.0

Customer did not leave a comment.

Robert Wilson 
Rating:
5.0

Customer did not leave a comment.

Timothy Girvan 
Rating:
5.0

Quick & easy

Mike MACMASTER 
Rating:
5.0

We were more than pleased with our experience for the first time ever renting a U-Haul. We would recommend this to anyone who ever asked.....Thank You

Carol Bellows 
Rating:
5.0

Just did an after-hour drop-off there.

Jennifer Petrie 
Rating:
5.0

Nothing, I use U-haul all the time because of the consistency of your business.

James Costello 
Rating:
5.0

More vehicles product and selection

Mark Lamb 
Rating:
5.0

Customer did not leave a comment.

Mike Gorman 
Rating:
5.0

Customer did not leave a comment.

Caroline O'Bray 
Rating:
5.0

Customer did not leave a comment.

GRANT Brown 
Rating:
5.0

The trailer was full of saw dust and dirt. Had to past the broom before putting the furniture.

Guylaine Daigle 
Rating:
5.0

Customer did not leave a comment.

Shawn Kelly 
Rating:
5.0

It was easy, we met them the day before to get the vehicle as it was a weekend, making our morning much quicker the next day. It was a perfect size for everything we needed to transport. Would definitely rent from this Uhaul again

Lynn Saulnier 
Rating:
5.0

Nothing. This was the best rental experience I have ever had. The location was excellent in all regards.

Mirko Crevatin 
Rating:
5.0

Customer did not leave a comment.

Donald Keenan 
Rating:
3.0

Clearance lights only worked on one side of the trailer, It wasn't a mess inside but it could definitly have used a good sweeping.

Scott McLaughlin 
Rating:
4.0

Customer did not leave a comment.

Michael HELLINGWERF 
Rating:
3.0

Close to home

Denise Connors 
Rating:
4.0

Customer did not leave a comment.

Kristen Gurschick 
Rating:
4.0

Professional and friendly service. Great experience!

Robert Steele 
Rating:
4.0

There was no wheel or jack to support trailer when taking it on or off the hitch. Dangerous for a trailer this heavy. Other wise all was great

Terry Celeste 
Rating:
4.0

location was closed during regular hours but call the number on the door and dropped off the unit

Glen Leggett 
Rating:
3.0

Customer did not leave a comment.

Cameron McArter 
Rating:
5.0

Customer did not leave a comment.

Lorie McGraw 
Rating:
5.0

Customer did not leave a comment.

ALFRED D BARRIAULT 
Rating:
5.0

Customer did not leave a comment.

Robert Morris 
Rating:
5.0

Customer did not leave a comment.

Derek Noseworthy 
Rating:
3.0

Truck was full of leaves. Also received the wrong size truck. Fan belt was extremely loud.

Stephen Hamm 
Rating:
5.0

Customer did not leave a comment.

KYLE LARABEE 
Rating:
4.0

Customer did not leave a comment.

KYLE LARABEE 
Rating:
4.0

Make sure that all money owed is refunded. The time prior to this one we were changed twice for extra day and gas. We had to pay it in cash at the drop off place and then it got taken off the debit card again. We called Uhaul and explained and they said they would refund it but never did. That’s not right. But this time things went fairly smooth and I did receive what was left of my 100 dollar deposit. I paid for an extra day but didn’t use it and I’m not sure if I will get that back.

LEE ANNE BOURQUE 
Rating:
3.0

someone to call when it was returned

Jen Hurley 
Rating:
5.0

Customer did not leave a comment.

PETER JAMES MELV BURKE 
Rating:
3.0

$30 fuel surcharge and $38 fuel charge when vehicle returned with correct amount of fuel. No response from UHaul or dealer. Would never rent UHaul again as a result.

MARY RIE FOWLER 
Rating:
5.0

Customer did not leave a comment.

GILBERT N MAUND 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES KNUDSON 
Rating:
4.0

Customer did not leave a comment.

NANCY MORTIMER 
Rating:
5.0

Easy drop off. Pleasant staff to deal with.

clark davis 
Rating:
5.0

The salesperson was very helpful.... efficient.. personable.. thanks...

Steve Budd 
Rating:
5.0

Customer did not leave a comment.

ADAM JEFFREY MCNEIL 
Rating:
5.0

Customer did not leave a comment.

Michael J Gorman 
Rating:
2.0

I ordered 3 sets of blankets which I never got, the location was closed and the 1800 help number did nothing but put it on my file. However I still got charged for the blankets $200+ Terrible customer service. People typically move on the weekends why was there not a local number for me to call.

Shawn Kelly 
No reviews have been submitted for this location.

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