Customer did not leave a comment.
ELSSY S
Customer Reviews for Pak Mail 028
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent. The staff was helpful and informative. 10/10 recommend to anyone looking to rent a Uhaul!
Paul GPoor engagement with the client. Poor explanation about when to return the truck. Inadéquate customer service skills. I did not feel welcomed.
Grace MNo comments at the moment.
DENNIS CTruck engine light and tire light was on and I was concerned about getting stranded but was on a time schedule. Trucks should be serviced before renting.
Bettina MNo comments at the moment.
DENNIS CVery nice location and staff. Truck was in good condition and did a great job. The amount of things you have to fill out with the U-Haul Software both prior during and after the rental is a bit much. I understand the need for this information but it’s a lot.
MICHAEL DRented a Uhaul .......Karla and the others were above and beyond with their superior customer service. Highly recommend this convenient location. Friendly, knowledgeable, and helpful. Clean store and truck. Very impressed! Thank you all for assisting with my move. Superior crew!!
alicia BHave more cargo van available for rent.
Kristine SThe location was very easy to get to, and the staff was friendly and helpful, but I was supposed to be able to access my rental through the app but that was not working.
Esther GU guys were very helpful and I am very happy
Christopher CGreat and friendly staff
Jessie CWe were having issues with the online checkin and the person at the facility got us checked in quickly. Still have not received receipt online.
Kevin KNothing. I like the fact that this location in bilingual, English & Spanish. The service here is excellent.
R. JNothing to complain about the service.
Carla DThe interior of the truck was the dirtiest I’ve ever seen in a U-Haul rental and I’ve rented many, many times over the years. The inside cab seats were covered in tan dog hair; truly disgusting. I was given the truck with only a 1/4 tank of gas so the first thing I had to do was go put gas in it. I returned it with a 1/4 tank and then noticed $60 in fuel charges on my bill. The worst experience!
Regina AA staff member (female) went above and beyond and took her time to extend my rental and to contact me. She seemed very sincere about
Danielle RThis PacMail service center staff, in north Boca Raton, could not have made this rental any easier. They were polite, neatly dressed, and spoke well. The van was in good and clean. Thank you.
R. JI was given a truck with air conditioning that didn’t work in FL and the truck did not have a full tank of gas.
David LNice people
torbino A24h share pick up issue. Waste 45mn on the phone to have resolution of the pb
Benoit Ogreat help from the man and lady at counter
francisco dNo issues
GIL RGood service, friendly agent
GARY HUhaul has been part of all my moves in life. Thank you.
Mohammad ASanitize the vehicle Fill the gas tank
Michael BMobile locker combo disappears too quickly.
Alexander GCustomer service was excellent
VITO PI agree with the technology but personalized attention is very important for the benefit of the client. I rented a larger truck last weekend at the Boynton Beach, FL location and the customer service from the staff was awesome. In 10 minutes they gave me the truck and when I returned it I simply returned it to the parking lot and deposited the key in the drop off key box and went home. But this time I had to use my phone to rent a van. It took me 1 hour and 30 minutes to follow the amount of instructions and I even had to call costumer service for help. To return the equipment it took me 30 minutes sending photos and another questionnaire of 10 more minutes. Let me tell you, I will never want to have this nightmare ever again. I don’t recommend this location and either renting a car by phone 😡
Juan RThe check in process was less than stellar. I paid and did everything online, but then when the person that was driving the truck got there, they made him pay again with his stuff, even though my reservation and card was already in the system, listing him as the driver. It was really annoying.
Robert REasy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.
Joy MEveryone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.
Margaret ENothing.
Fredric LU-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don’t know. I had to repark the vehicle and pick it up at the location before getting the new movers. I’m sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.
Princess DI’m overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.
ALBERT AThe photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren’t completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .
francesco sVery nice experience
DAVID AYes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!
Dee OTook very long for approval
Binu Mwas not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospect
James MStaff was really nice, the process was very easy!
Gloria LAwesome customer service! Super friendly and helpful
Nicole PGreat customer service
Gregory CNo issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.
Jason BNo air-conditioning and engine light came on.
Jeanne MVery fast and easy.
Evan LI'm a repeating client and am very happy with the service I have received.
Almir GI would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.
DOUGLAS PCustomer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location
Abdel ACharged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it’s satirday rate ?? Truck old scratched and dirty.
Carol PThis location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.
Jeremy VLittle bit busy. More staff would be helpful
Laura WIncrease number of vehicles.
Elier CThank You!!
Debora D