Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fully set up all pick up questions before you arrive. My phone would not acknowledge my location, because I had not allowed permission in advance. This delayed my pick up. Customer service was very polite on the phone helped me and extended my pick up time
Suzanne B
Rating:
5.0
Great, quick, knowledgeable service!
Kathy R
Rating:
5.0
Parking for Uhual vehicles and customers vehicles is a little tight.
I really appreciated the owners kind and friendly attitude. Thanks for a great experience.
dennis g
Rating:
5.0
Customer did not leave a comment.
Marvin H
Rating:
5.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Great customer service!
BRENDA M
Rating:
5.0
Ideal location, less than a mile from I-75. The lot was well lit, sercurity cameras all over the property. And ideal place to rent Uhaul trucks as well. Great storage facilities and moving equipment.
Patrick B
|
Overall Experience
Rating:
5.0
Thanks for everything. Much appreciated. See you when I come to storage.
Sue H
Rating:
5.0
Customer did not leave a comment.
Dawn C
Rating:
3.0
Customer did not leave a comment.
surekha s
Rating:
5.0
Great customer service friendly and efficient.
Luckey C
Rating:
5.0
Customer did not leave a comment.
Gregory C
Rating:
5.0
Customer did not leave a comment.
Nolan H
Rating:
5.0
Unfortunately I don’t remember the Agent’s name but she was professional, helpful, friendly, very knowledgeable and courteous. We had a standing joke that every time I entered the building her phone would ring nonstop but even then she was pleasant, definitely the epitome of Great Customer Support! Thank you !!!
Florence A
Rating:
5.0
Customer did not leave a comment.
Kerre C
Rating:
5.0
Customer did not leave a comment.
Harry D
Rating:
5.0
Customer did not leave a comment.
Amilcar W
Rating:
5.0
Nothing. Jamie was excellent and a real pleasure to work with.
Wendell M
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Your U-Haul web page return site would not work last night. I change to allow location access and still. Tried multiple times to perform return on phone and laptop computer. Terrible process wasted close to an hour. Gave up
Philip G
Rating:
3.0
We did not know, until we went to load up the truck from a storage in Georgia, that the back rear door was so hard to pull down.. my husband and I are 67 and 63. It took both of us, with everything in us to pull the door down to lock!!!
We then had to unload at another storage, again having difficulty to close the rear !!
I mentioned this to the lady in the office when I returned the truck, mentioning a discount of some sort to compensate for the problem we had!! She refused saying, she has mentioned this problem to the company, and no one has fixed! It was then, she put the truck out of order!!
My husband and I feel we need to be compensated with something due to the place KNOWING the rear door was apparently broken!!
Wanda J
Rating:
5.0
Customer did not leave a comment.
Ronnie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amelia S
Rating:
1.0
Customer did not leave a comment.
Patricia P
Rating:
5.0
The lady that assisted us in getting the truck was very courteous and helpful. I would definitely use this location again.
Angela S
Rating:
5.0
Customer did not leave a comment.
Cynthia C
Rating:
5.0
Great service!!!
Jason G
Rating:
5.0
Customer did not leave a comment.
Lisa M
Rating:
5.0
Customer did not leave a comment.
Dwight L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dwight L
Rating:
5.0
Customer did not leave a comment.
Reginald P
Rating:
5.0
The truck is very old with lots of miles. It was hard to start and there is so much play in the steering system. It made it hard to stay in the lines for a better drive.
It's probably ready to be retired. Gas milage was horrible...put more than I usually do when renting a uhaul.
It's great to be able to have a truck to rent; but for a long haul I would not rent that truck. The staff were very helpful and kind and I appreciated that.
BRENDA K
Rating:
4.0
Customer did not leave a comment.
Larry G
Rating:
5.0
Customer did not leave a comment.
Frank V
Rating:
4.0
Inside of the uhaul floor was filthy. Everything that we picked up left black debris all over our hands. We ended up having to hose out the back of the truck before moving anything else. Also, tires should be looked at because the truck did not ride well.
Tiffany R
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
Customer did not leave a comment.
Aaron W
Rating:
1.0
Customer did not leave a comment.
Matthew K
Rating:
5.0
Very good customer service
Eddie P
Rating:
5.0
Customer did not leave a comment.
JERRY D
Rating:
4.0
Customer did not leave a comment.
Alexei S
Rating:
5.0
Customer did not leave a comment.
Tracy C
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
This is not on the particular return location, however, through the booking process, the price changed multiple times, making it very confusing. Next, I had 2 days to return the truck, but I returned it in approximately 5 hours. It would be nice to have a small early return credit since you could rent this out earlier. Also, I returned the vehicle with several gallons more than when I received it. Again, no refund. For $200 plus $100 in fuel for 5 hours, I would have like to have received a little something back. Thank you.
Philip W
Rating:
3.0
The lady who checked us out in Chattanooga was so friendly and helpful.
Owen N
Rating:
5.0
Customer did not leave a comment.
Nilsa H
Rating:
5.0
Customer did not leave a comment.
Pamela W
Rating:
5.0
The inside of the truck, not cab, had dried mud all over the floor and on the back bumper. We had to clean it before loading our furniture.
Susan H
Rating:
5.0
It was a quick and easy pick up. No issues, and the representative was very helpful and pleasant.
William A
Rating:
5.0
Customer did not leave a comment.
Jenny W
Rating:
5.0
Customer did not leave a comment.
Derothera C
Rating:
5.0
Customer did not leave a comment.
Randall C
Rating:
5.0
I had no wait person helping me was a true credit
To your company
Anthony L
Rating:
4.0
Customer did not leave a comment.
Pamela M
Rating:
5.0
Nothing to improve! The process was efficient and the young lady was pleasant and professional to work with. I’ll be back!
Thomas S
Rating:
3.0
The equipment was raggedy. Service was poor.
Montez S
Rating:
5.0
Excellent and friendly service.
Andrew S
Rating:
5.0
Customer did not leave a comment.
Mary A
Rating:
5.0
Customer did not leave a comment.
Yanetta B
Rating:
5.0
Fast and friendly service
Teddy L
Rating:
5.0
Customer did not leave a comment.
Linda W
Rating:
5.0
Customer did not leave a comment.
Steven G
Rating:
4.0
Customer did not leave a comment.
Bruce M
Rating:
5.0
Personnel courteous & friendly. Had moving equipment needed for move. Trucks were plenty & clean. After hrs truck return phone App for the over the weekend. Quick response to call inquiries. Will use this location again.
Maria J
Rating:
5.0
Customer did not leave a comment.
Catherine B
Rating:
5.0
No comment
Judie T
Rating:
5.0
Customer did not leave a comment.
Richard C
Rating:
5.0
Thank You !!!
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald P
Rating:
5.0
Continue to offer good customer service.
Debra D
Rating:
5.0
Great price and area. The place had a fence all around and the gate was actually closed at all times unlike other places so we loved that. Staff was always really nice too.
Guadalupe O
|
Overall Experience
Rating:
5.0
We had the unit for years. Only in the last year did the door become a problem. Other than that, everything was fine. The staff was friendly and always helpful.
CATHERINE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey W
|
Overall Experience
Rating:
4.0
Staff was friendly, but the truck was disgusting. There was dog hair in the floorboard and seat. I did not look like it had ever been wiped down.
Charlene C
Rating:
2.0
The truck was covered with dog hair and the cab smelled awful. One of the worst rental experiences that I have had with Uhaul.
Jason V
Rating:
5.0
Customer did not leave a comment.
Laquetta D
Rating:
5.0
Very helpful and nice !!
Kristie B
Rating:
1.0
I was charged $123.00 for local move. He said they did not offer the 39.95 moves since Corona. On top of that. He said it was 1.00 a mile for any over 33 miles. I was charged 1.32 per mile. She then said I went 80 miles when my receipt states 48. When I called to complain, I said to the lady that I feel I was done wrong and that it sounded like someone needed lunch money. At that point she got smart with me. When I asked her name she absolutely refused to give it to me and told me she would make sure I would not get a refund!
Traci W
Rating:
5.0
Customer did not leave a comment.
john p
Rating:
5.0
Excellent customer service and easy to work with. I wish I would have checked here first for boxes... Price is good and boxes are stronger for only slightly more...
Tim R
Rating:
5.0
Customer did not leave a comment.
Matt M
Rating:
4.0
Customer did not leave a comment.
Merrill P
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
4.0
Customer did not leave a comment.
Richard H
Rating:
3.0
Customer did not leave a comment.
Susan W
Rating:
5.0
Good place to store things. Staff friendly and nice to work with.
Carolyn S
|
Overall Experience
Rating:
5.0
I love Pak Rat Storage and rental. I got a 15’ truck to rent for a round trip move. The truck was clean, ran great, easy to drive, I couldn’t have asked for a better experience! They even had the truck maintenanced for me the day of pick up to ensure it was good to go! The folks were just super nice! I highly recommend and will definitely use them w/my next move.
Julie M
Rating:
5.0
The staff are friendly and professional. I am glad I entrusted my items to there secured storage units. I would recommend them to anyone looking for a secure storage unit and friendly professional staff.
Quiana E
|
Overall Experience
Rating:
5.0
they are the best!!
Denise A
Rating:
5.0
Customer did not leave a comment.
Bradley B
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
5.0
Overall great experience
George B
Rating:
5.0
Very friendly staff. Happy with my van rental.
Herman B
Rating:
5.0
Customer did not leave a comment.
Jimmy M
Rating:
5.0
Everything was excellent
Troy B
Rating:
5.0
Customer did not leave a comment.
Philip I
Rating:
5.0
Our home was hit by a tornado in April 2020. We needed a truck. Pak Rat has been helpful for the past two years. They found a truck for us if they didn’t have one available. I can’t say enough about how helpful and kind they have been.
WILLIAM M
Rating:
5.0
This is the only U-Haul in chattanooga that is reliable, professional and easy to work with! I have had many bad experiences with other locations!! Thh be my are there best!!
David A
Rating:
5.0
Customer did not leave a comment.
Jennifer M
Rating:
5.0
Customer did not leave a comment.
Sherry L
Rating:
5.0
Customer did not leave a comment.
Bruce F
|
Overall Experience
Rating:
5.0
Very quick and simple check in. Very easy to return and honest with the over all price
ANGELA T
Rating:
5.0
Customer did not leave a comment.
Rance S
Rating:
5.0
Customer did not leave a comment.
Philip J
Rating:
5.0
Nothing. I’ve used this location several times and I return because of the service and convenience.
Simone K
Rating:
4.0
Truck was not available at my first choice of location which made me pay for more miles than I needed.
The fuel gauge was on fuel when I left. I went 26 miles total and put in 9 gallons of fuel when the pump clicked off. The gauge was well over full when I restarted the engine.
So in two ways I had to pay more: more miles because truck not at my preferred location and more gas because fuel gauge not accurate.
I hope these issues can be improved on.
MELODY W
Rating:
5.0
Convenient location.
NEVIN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jane D
|
Overall Experience
Rating:
5.0
Everyone was good to work with. Over all good experience.
Tim R
|
Overall Experience
Rating:
5.0
The employees were very helpful with anything I needed. I would recommend this facility.
BRAD P
|
Overall Experience
Rating:
5.0
Helpful employees!
Kenneth J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHANIE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Supreme R
|
Overall Experience
Rating:
5.0
This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...
Scherrie J
|
Overall Experience
Rating:
5.0
Very nice people to deal
With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.
BRENDA C
|
Overall Experience
Rating:
5.0
Great Facility to store your belongings securely
Donnamarie W
|
Overall Experience
Rating:
5.0
I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.
MATT K
|
Overall Experience
Rating:
3.0
We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless
Elizabeth M
|
Overall Experience
Rating:
5.0
Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!
MARGUERITE B
|
Overall Experience
Rating:
5.0
Looking forward to doing business again
Frank M
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff easy access
Neftali L
|
Overall Experience
Rating:
5.0
The staff were always so helpful and respectful.
Nicole D
|
Overall Experience
Rating:
5.0
Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.
JAY R
|
Overall Experience
Rating:
3.0
I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.
Zakiyyah W
|
Overall Experience
Rating:
5.0
Great service and good guys to take care of my needs.
Martin M
|
Overall Experience
Rating:
4.0
The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping
JUDY B
|
Overall Experience
Rating:
5.0
Very nice and clean.
Privacy R
|
First Impressions
Rating:
4.0
The man working in the office was very friendly the area was clean.
Privacy R
|
First Impressions
Rating:
3.0
Area was clean and attendant was very helpful.
Privacy R
|
First Impressions
Rating:
5.0
Very friendly people and was able to move in same day as making reservation.
Privacy R
|
First Impressions
Rating:
5.0
Friendly staff, great prices, convenient location. Everything was great!
Privacy R
|
First Impressions
Rating:
5.0
Very customer friendly. Opened the facility for me after business hours. I would recommend them to others.
Privacy R
|
First Impressions
Rating:
5.0
Good locatio, excellent service.
Privacy R
|
First Impressions
Rating:
4.0
People were friendly and helpful, but we did not use their services. We found a closer storage unit.
Privacy R
|
First Impressions
Rating:
4.0
The manager was friendly and opened the unit for us. The facility was clean and easy to find.
