Customer Reviews for Pak Mail
(Distribuidor de U-Haul del vecindario)

206 comentarios

8206 Fort Smallwood Rd   Pasadena, MD 21122

(410) 777-8291

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(410) 777-8291

8206 Fort Smallwood Rd
Pasadena, MD 21122

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer Service is Top Notch!

Rakesh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Everything was perfect and owners were extremely nice and welcoming. Appreciated the experience!

JAMES A. 
Clasificación:
5.0

Pak mail provided great, quick and easy service for renting the uhaul. The gentelman that waited on us was very helpful. We were in our truck in a little under 20 minutes. Great service.

CHANTELLE W. 
Clasificación:
5.0

WALT WENT OUT OF HIS WAY TO HELP ME WITH THIS RENTAL OF A TRUCK AND TRAILER. I WILL BE SURE TO LET PEOPLE KNOW THIS LOCATION HAS OVER THE TOP EXCELLENT CUSTOMER SERVICE!

MICHELLE W. 
Clasificación:
5.0

Excellent customer service and availability and I would highly recommend this location!

BERNARD C. 
Clasificación:
5.0

The proprietor was an amazing help with understanding the process. I would definitely go here again.

VIVIAN T. 
Clasificación:
5.0

The guy who checked us in was super nice and made everything really easy!!

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDY C. 
Clasificación:
5.0

Easy and quick checkout and check-in. Helpful and personable staff. Equipment rented was not new, but was in excellent running condition, everything was well maintained. Highly recommend this location.

JONATHAN B. 
Clasificación:
5.0

The most quick and painless aspect of our trip was returning the rental at this location. They were friendly, helpful and very knowledgeable.

BRADY U. 
Clasificación:
5.0

Very friendly snd helpful staff

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

honestly it was very easy and everything seemed rather fair as far as pricing went, the pick up was easy and the "after hours drop off" feature made me feel very confident in making sure i did the correct thing and wont be responsible for any hidden fees.

XANDER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE C. 
Clasificación:
5.0

Awesome customer service definitely recommend this place

GALILEO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMERA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey T. 
Clasificación:
3.0

The truck was clean and in good shape, but the steering had a lot of play in it making it a little difficult to drive.

JENNIFER D. 
Clasificación:
5.0

Nothing - this was the best experience we have ever had with renting a uhaul. Walt is amazing and really went out of his way to ensure we had a truck when we needed it. So appreciate the customer service we received.

JACOB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

The staff was extremely courteous and competent about uhaul policies and procedures. Very impressed

DANTE M. 
Clasificación:
5.0

Walt was fantastic. He provided some of the best customer service around! Will highly recommend anyone who needs a truck, trailer or pick up rental to him!

RUSSELL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABDUL S. 
Clasificación:
5.0

Great customer service!!

Myoshi S. 
Clasificación:
3.0

Gentleman that helped me was very friendly and got me in and out very quickly

JEFFERY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Friendly folks that go out of there way to be helpful. Always my first choice in the area.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

Staff are friendly and know exactly what they are doing. I will never rent a vehicle any other place!! Nice to go to a business where you are treated right!

MICHELLE W. 
Clasificación:
5.0

Of all the U-Haul locations I have been to this one had the most pleasant person running it. I will exclusively go to this location in the future.

Christopher H. 
Clasificación:
5.0

Walt was very friendly and helpful!

Meagan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter P. 
Clasificación:
5.0

Walt and his team at Pakmail are very accommodating and will do whatever it takes to get you the vehicle you need. Thanks Walt and Uhaul.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Update your website. And cut down on the messages

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera J. 
Clasificación:
5.0

It was a good experience. Would use it again.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pak M. 
Clasificación:
1.0

I rented a Uhaul for 0600 on 24 October at the Pasadena Marathon at 8249 Ritchie Highway, Pasadena, MD. I received a phone call the night prior on 23 Oct asking if I could accept a delay until 0800 and I accepted the delay since the representative said it would be at the Pasadena Marathon that I rented. I said I would be there at 0800-0830 due to the change from 0600. I showed up at 0830 and there was no Uhaul truck. Customer service tried to explain that it was my fault, and sent me to Pakmail location which did not open until 0900. As a result of these mistakes by Uhaul I was not able to finish the moving job. I lost a $400 due to this mistake by Uhaul of not having a vehicle available at 0600, followed by not having a vehicle available at 0800 as amended by the phone call the night prior. I want a full refund. Casmer Ratkowiak

Casmer R. 
Clasificación:
5.0

this is the only u-haul that used it the best

GARRY J. 
Clasificación:
5.0

Thank you for the excellent customer service and easy in and out of getting the uhaul. Such a pleasure doing business with your establishment!

Rachel S. 
Clasificación:
5.0

The best u-haul dealer in pasadena md

GARRY J. 
Clasificación:
4.0

I'm not going to identify any deficiencies--if they were any they non-consequential. I was really impressed with your system for scheduling a reservation for a trailer. Although the location I was hoping to get my trailer did not have one, your system asked what my needs and schedule was and you found one at a near-by location and called me at home to finalize the schedule. Very impressive customer care indeed!

Wilfred M. 
Clasificación:
5.0

Outstanding service ! Walt walked me through all the options, got me the best deal. Pleasure to work with. Highly recommended.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pak M. 
Clasificación:
5.0

Walt never fails to be top notch! He is light years ahead any other uhaul facility I have used. Always courteous and helpful. Goes out of his way to get you what you need. If all of your facilities were like this one, you would be a powerhouse.

Michele S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter P. 
Clasificación:
5.0

great service outstanding job Trey was awesome

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

Friendly very helpful

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMAD A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANYA H. 
Clasificación:
5.0

Everything was perfect...smooth transaction and good equipment.

MARTIN L. 
Clasificación:
5.0

Nothing.. This is tje BEST Uhaul store ever!! Customer Service is phenomenal!!

YOLANDA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON T. 
Clasificación:
5.0

Excellent costumer service

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Layren T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

Easy transaction overall. The truck was clean and presented well. It fit our needs well. Drop off was easy

MATTHEW C. 
Clasificación:
5.0

Absolutely great experience working with Walt at Pak Mail for this rental. Everything surpassed expectations and he definitely cared about me as a customer. I will absolutely recommend this location to friends and family.

NICHOLAS L. 
Clasificación:
5.0

Walt was a pleasure to deal with. I will be using this location for any UHaul needs in the future.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Nothing, everything was wonderful!! The agents and facility were spot on. Very knowledgeable and very helpful in every way. I would highly recommend this location and I would definitely use this agent again if needed.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA C. 
Clasificación:
5.0

Very friendly people

Jasper H. 
Clasificación:
5.0

The owners of this location went out of their way to make our rental work well. They came in to meet us, even though their store was closed after the electronic checkin provided by Uhaul completely failed to work.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

Nothing, keep being great! Owners are super friendly and run a great business.

Jessica A. 
Clasificación:
5.0

The rental location and team there were great. The run around i receieved to find this location after being directed to 3 locations which did not have the equipment i needed was annoying.

CRISTINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yamil R. 
Clasificación:
5.0

Awesome location and great customer service. Would recommend to friends and co-workers.

Miguel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlse F. 
Clasificación:
5.0

Great location. Very helpful. They go out of their way to help you get what you need. Go there every time!

walter P. 
Clasificación:
5.0

the trailer was cleaned and looked well maintained but the lights kept blowing my trailer lights fuse, I had a 15 Amp initially and that would blow as soon as i turned the lights on, I put in a 20 Amp and that one also blew as soon as the lights turned on. if i unplugged the trailer wiring my fuse was fine with the lights, brakes, and turn signals on. otherwise the customer service was great and the trailer did just fine.

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRODIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

Very friendly and helpful

rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR B. 
Clasificación:
3.0

Didn't see anyone at drop off

william S. 
Clasificación:
5.0

Great service. Friendly staff. Great experience.

Sharon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

They are the best!!!

Judy S. 
Clasificación:
4.0

There were difficulties using the U-Haul website to complete the rental. This took a lot of time.

Dan O. 
Clasificación:
5.0

Pak Mail was great with quick and friendly service. Nothing negative to say about this establishment. -Alex

Alex K. 
Clasificación:
4.0

all was good

Richard C. 
Clasificación:
5.0

Make EVERY location like Pak Mail Pasadena. They are too notch customer service. They go above and beyond!! If it wasn't for this location I would never ever use U-Haul.

Michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene T. 
No se han enviado comentarios para esta ubicación.

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