Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)

253 comentarios

8206 Fort Smallwood Rd   Pasadena, MD 21122

(410) 777-8291

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/31/2022 - 1/3/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(410) 777-8291

8206 Fort Smallwood Rd
Pasadena, MD 21122

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/31/2022 - 1/3/2023: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Walt is a hard working, friendly and helpful owner. Definitely use this location again!

Dennis L. 
Clasificación:
5.0

Great service

Martin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Your phone check in wasn't working. The owners at this location came in on a Sunday to process my rental. I greatly appreciate the degree of service provided. Gracias.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED S. 
Clasificación:
5.0

This location is head and shoulders above the other Uhauls I've been to. This one was kinda out of my way, but Walt the owner came to the facility on short notice to rent me a very clean and well kept van. I was very happy with the vehicle's performance and cleanliness. I will definitely be using this location again. Thank you Walt.

Tim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

The owner of the shop was friendly. Very helpful. All I had to do was back up my vehicle, and he did the rest. Will definitely rent from again.

Alexander G. 
Clasificación:
5.0

Friendly, courteous and professional employee, clean location and truck was very clean. No improvements needed

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter P. 
Clasificación:
5.0

I was pleasantly surprised. The service was great, understanding, accommodating, respectful and very professional. You can rent anywhere, you may be lucky to receive quality customer service -but at this location (8206 Fort Smallwood Rd, Pasadena, MD 21122) "Quality Customer Focused Service is A+ in my book". I rate the establishment highest 5 Stars.

Godson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce J. 
Clasificación:
5.0

Owner/employee was very friendly

Thomas T. 
Clasificación:
5.0

Ive moved 3-4 times over the past year for myself or for someone else and have always rented from PakMail. I believe Walt is who I deal with each time and is always very welcoming and professional. Check in and out is super quick so I can get to work. Great place!

Logan M. 
Clasificación:
1.0

Checked out online with 1 dolly and no insurance. Got there and paperwork showed both. “System errors” prevented the removal of the extras. More importantly! Drive 7.7 miles in total and you have the audacity to charge $10 for fuel. Read the friggin odometer. Never again with Uhaul.

Lester D. 
Clasificación:
5.0

Nothing from my point. Everything was great and staff very helpful.

Steven S. 
Clasificación:
4.0

Check-in process is useless. I still had to provide my license to the location when I got there. Also, in the process of both the reservation and the check-in, the insurance was declined. However, I was charged in the store but didn't see that it was put on the paper until after the paperwork was signed. I do not like the shadiness. I should have been asked if the store clerk wanted to be sure that I didn't want it. It should not have been an automatic charge.

Maranda X. 
Clasificación:
5.0

Very nice people loved the fast service definitely won't go no where else for now on

DUANE A. 
Clasificación:
1.0

The guy canceled my order knowing I was on my way there. Get there and he reissues a new contract and now I have a different drop off location. Gave us a truck with 50 miles left in tank. Guy was extremely rude on the phone

Melanie K. 
Clasificación:
5.0

Walt was exceptional. He made the entire experience very positive!

suzanne S. 
Clasificación:
5.0

I cannot comment on all locations. The one that I went to on Fort Smallwood road was excellent , No improvement needed

joseph K. 
Clasificación:
5.0

Can't think of anything

Elaine B. 
Clasificación:
5.0

Walt called me to confirm the equipment drop off and offered me options to make my move and unloading process easier. When I dropped off the truck, I called Walt to confirm instructions and he came to the location to personally check the truck and help me park it properly. He is genuinely a great person!

Viridiana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen H. 
Clasificación:
5.0

The guy at the counter was wonderful! Explain to me the timeline of the rental and was really friendly and thorough. He made a stressful day go quite easy with checking out the U-Haul.

Laura N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ifeyasmiia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

Had just just what I needed on short notice

James R. 
Clasificación:
5.0

Outstanding run shop, friendly staff, knowledgeable and helpful

Kenneth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin W. 
Clasificación:
5.0

Walt was awesome! Extremely professional and very helpful.

Keith C. 
Clasificación:
5.0

Excellent service! I called several different Uhaul locations in the area and no answer. I found this place down the street from my new home and called. It was after hours but they were willing to assist in any way. The next morning the truck was on and running by the time I got there. The pick up and drop off process was super easy. I highly recommend this location!

ASHLEY S. 
Clasificación:
5.0

The ihaul site was a little slow but besides that it was good. Guy on site was friendly and helpful.

WILSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice H. 
Clasificación:
5.0

Great Service!!!

Yvonne P. 
Clasificación:
5.0

Walt was fantastic! Very helpful through the entire rental process. Not only will he get my business again, but I'll be recommending him to everyone I know!

Angela C. 
Clasificación:
5.0

Awesome service the owner goes above ad beyond at Pak mail

JASPER H. 
Clasificación:
5.0

Walt and the Team are always so supportive if this customers needs! I highly recommend PakMail to everyone who needs U-Haul and all shipping needs.

WALTER L. 
Clasificación:
5.0

The owner at this location went above and beyond to ensure we had a smooth move. Very accomodating!

CHERYL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

I had to switch my “RESERVATION” to this location and the this team delivered. I hail can do better with advising the vehicles are not ready. I learned that my vehicle was not ready after closing the night before!

DWIGHT B. 
Clasificación:
5.0

Very nice friendly staff & with very good communication skills. Even though i've rented U-Hauls quite a bit in the last 2 years, they have been the best to date.

CORY F. 
Clasificación:
5.0

Customer Service is Top Notch!

Rakesh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Everything was perfect and owners were extremely nice and welcoming. Appreciated the experience!

JAMES A. 
Clasificación:
5.0

Pak mail provided great, quick and easy service for renting the uhaul. The gentelman that waited on us was very helpful. We were in our truck in a little under 20 minutes. Great service.

CHANTELLE W. 
Clasificación:
5.0

WALT WENT OUT OF HIS WAY TO HELP ME WITH THIS RENTAL OF A TRUCK AND TRAILER. I WILL BE SURE TO LET PEOPLE KNOW THIS LOCATION HAS OVER THE TOP EXCELLENT CUSTOMER SERVICE!

MICHELLE W. 
Clasificación:
5.0

Excellent customer service and availability and I would highly recommend this location!

BERNARD C. 
Clasificación:
5.0

The proprietor was an amazing help with understanding the process. I would definitely go here again.

VIVIAN T. 
Clasificación:
5.0

The guy who checked us in was super nice and made everything really easy!!

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDY C. 
Clasificación:
5.0

Easy and quick checkout and check-in. Helpful and personable staff. Equipment rented was not new, but was in excellent running condition, everything was well maintained. Highly recommend this location.

JONATHAN B. 
Clasificación:
5.0

The most quick and painless aspect of our trip was returning the rental at this location. They were friendly, helpful and very knowledgeable.

BRADY U. 
Clasificación:
5.0

Very friendly snd helpful staff

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

honestly it was very easy and everything seemed rather fair as far as pricing went, the pick up was easy and the "after hours drop off" feature made me feel very confident in making sure i did the correct thing and wont be responsible for any hidden fees.

XANDER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE C. 
Clasificación:
5.0

Awesome customer service definitely recommend this place

GALILEO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMERA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey T. 
Clasificación:
3.0

The truck was clean and in good shape, but the steering had a lot of play in it making it a little difficult to drive.

JENNIFER D. 
Clasificación:
5.0

Nothing - this was the best experience we have ever had with renting a uhaul. Walt is amazing and really went out of his way to ensure we had a truck when we needed it. So appreciate the customer service we received.

JACOB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

The staff was extremely courteous and competent about uhaul policies and procedures. Very impressed

DANTE M. 
Clasificación:
5.0

Walt was fantastic. He provided some of the best customer service around! Will highly recommend anyone who needs a truck, trailer or pick up rental to him!

RUSSELL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABDUL S. 
Clasificación:
5.0

Great customer service!!

Myoshi S. 
Clasificación:
3.0

Gentleman that helped me was very friendly and got me in and out very quickly

JEFFERY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Friendly folks that go out of there way to be helpful. Always my first choice in the area.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

Staff are friendly and know exactly what they are doing. I will never rent a vehicle any other place!! Nice to go to a business where you are treated right!

MICHELLE W. 
Clasificación:
5.0

Of all the U-Haul locations I have been to this one had the most pleasant person running it. I will exclusively go to this location in the future.

Christopher H. 
Clasificación:
5.0

Walt was very friendly and helpful!

Meagan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter P. 
Clasificación:
5.0

Walt and his team at Pakmail are very accommodating and will do whatever it takes to get you the vehicle you need. Thanks Walt and Uhaul.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Update your website. And cut down on the messages

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera J. 
Clasificación:
5.0

It was a good experience. Would use it again.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pak M. 
Clasificación:
1.0

I rented a Uhaul for 0600 on 24 October at the Pasadena Marathon at 8249 Ritchie Highway, Pasadena, MD. I received a phone call the night prior on 23 Oct asking if I could accept a delay until 0800 and I accepted the delay since the representative said it would be at the Pasadena Marathon that I rented. I said I would be there at 0800-0830 due to the change from 0600. I showed up at 0830 and there was no Uhaul truck. Customer service tried to explain that it was my fault, and sent me to Pakmail location which did not open until 0900. As a result of these mistakes by Uhaul I was not able to finish the moving job. I lost a $400 due to this mistake by Uhaul of not having a vehicle available at 0600, followed by not having a vehicle available at 0800 as amended by the phone call the night prior. I want a full refund. Casmer Ratkowiak

Casmer R. 
Clasificación:
5.0

this is the only u-haul that used it the best

GARRY J. 
Clasificación:
5.0

Thank you for the excellent customer service and easy in and out of getting the uhaul. Such a pleasure doing business with your establishment!

Rachel S. 
Clasificación:
5.0

The best u-haul dealer in pasadena md

GARRY J. 
Clasificación:
4.0

I'm not going to identify any deficiencies--if they were any they non-consequential. I was really impressed with your system for scheduling a reservation for a trailer. Although the location I was hoping to get my trailer did not have one, your system asked what my needs and schedule was and you found one at a near-by location and called me at home to finalize the schedule. Very impressive customer care indeed!

Wilfred M. 
Clasificación:
5.0

Outstanding service ! Walt walked me through all the options, got me the best deal. Pleasure to work with. Highly recommended.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pak M. 
Clasificación:
5.0

Walt never fails to be top notch! He is light years ahead any other uhaul facility I have used. Always courteous and helpful. Goes out of his way to get you what you need. If all of your facilities were like this one, you would be a powerhouse.

Michele S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE T. 
No se han enviado comentarios para esta ubicación.

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