Comentarios del cliente para Pak Mail / Designer Services

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pak Mail / Designer Services

Grado total:

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Dave M. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

excellent rental facility

Ricardo V. en

Grado:

It was a quick and effective transaction and i was out with the equipment I needed for moving my son out of college. The return was also flawless using the app, as i arrived after the closing time. Great integration of on site server and app tracking and closure !

Therese A. en

Grado:

I like the personal service and having a person answer the phone.

Jeff L. en

Grado:

Nothing! The guys were Perfect. Please give them a BIG Thanks!!

Kevin S. en

Grado:

El cliente no dejó un comentario.

Todd N. en

Grado:

Clerk had a real communication and sensitivity issue and should not be working with the public. Also same clerk told me store would be open Sunday until 10am, I went there to return truck before 9 am and to pay and this location was closed. I could not use the on line app to register truck. Millage was hundreds of miles incorrect and photo would not upload. I could not use on line app to return truck and gas millage was hundreds of gallons incorrect. Staff who I spoke to over the phone on Sunday and 2 staff who I did speak with when I went in to pay for the truck on Monday were very nice.

judy H. en

Grado:

El cliente no dejó un comentario.

Frank S. en

Grado:

El cliente no dejó un comentario.

Thomas D. en

Grado:

El cliente no dejó un comentario.

Kevin T. en

Grado:

El cliente no dejó un comentario.

Lance T. en

Grado:

Very happy with the service. Glad that they are there for any questions or concerns. I've had problems with the 24/7 system in the past, and without them there to assist it tests your patience.

Lance T. en

Grado:

They went out of their way to help with the truck. Very helpful and friendly.

Kevin P. en

Grado:

The young lady at the counter did an excellent job getting us through the process. Definitely the right person for the position. The truck was very clean and served our needs.

STEVEN H. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The person that helped us was friendly but seemed like he wanted to do the minimal work possible. I’m a car auction inspector and also worked for enterprise. I know how walk around a go and when I asked him to come out with us since the car is covered in scratches he wanted us to do everything on the mobile device which isn’t how I reserved my truck. The contract should have been closed out the next day and wasn’t even though you were open for 3 hours today and the truck was returned the previous night. Say on the phone with customer service for over 40 min and never received a call back from the manager. Very disappointed in the service from this location as I’ve rented from the auto house location and never had issues

Sally B. en

Grado:

There was nothing to improve, my experience was great! Above and beyond any experience I’ve had rent-ing. Couldn’t sa

LANCE T. en

Grado:

They were very accommodating even though it was a last second booking.

Sean C. en

Grado:

Weather was cold and staff warmed the Truck while I was filling out the paper work. Taylor was very helpful. Steve is a Mine of local Information and friendly to interact with. Location can be tricky to 'locate' and enter. Watch for the UHaul 'flag' sign.

Robert G. en

Grado:

My problem wasn't with the location or the equipment. It was with how poorly the check in experience was via smart phone check in. Process took 30 minutes!

kyle S. en

Grado:

Well I jumped through all the hoops to get my van 24/7 . And I couldn’t get the code for the lock box. U-Haul had all my information I don’t see why that code just doesn’t come up. That would be to easy. And I was at the U-Haul in Oak Creek and that one isn’t a 24/7 and I was told it was and I couldn’t get that lock box open either. And I was told that I was getting my receipts emailed to me twice and that didn’t happen either . Very disappointed in the service at both U-Hauls. And the Waukesha U-Haul, lady at counter very Nice others very unfriendly.

Tom D. en

Grado:

Awesome experience renting at Uhaul! Convenient, terrific equipment & friendly & helpful staff. I wouldn’t change a thing!

William G. en

Grado:

Everything worked out perfectly. No concerns with the equipment, the facility or the service.

albert M. en

Grado:

El cliente no dejó un comentario.

Adam S. en

Grado:

El cliente no dejó un comentario.

Russell W. en

Grado:

Easy and trouble free

Daniel B. en

Grado:

When I rented the van I asked the person I was talking to if I could stand a queen size mattress on it side in the van. I was assured that I would be able to stand both the mattress and box spring on their side and still have plenty of room. It was NOT possible to stand a queen mattress on it side, after and hour trying to figure out what to do, and having to go get my truck was I able to move what I wanted. Know dimensions of the truck if you’re going to rent them out!

Brianna K. en

Grado:

I was charged an INSANE amount of money for having a truck for 24 hours despite what online says.

Daryl K. en

Grado:

El cliente no dejó un comentario.

Anthony C. en

Grado:

El cliente no dejó un comentario.

Claudia A. en

Grado:

El cliente no dejó un comentario.

Lisa K. en

Grado:

El cliente no dejó un comentario.

Steve V. en

Grado:

El cliente no dejó un comentario.

GREGORY L. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

Andy T. en

Grado:

El cliente no dejó un comentario.

Debra F. en

Grado:

El cliente no dejó un comentario.

Apoorva G. en

Grado:

El cliente no dejó un comentario.

Eileen B. en

Grado:

El cliente no dejó un comentario.

Will S. en

Grado:

Keep doing what you're doing.

Terry G. en

Grado:

This was not the original loo location selected but worked out fine. Change from 48 blankets was not reflected on the bill (I only wanted and received 12). Desire for late return on Friday wasn't noted when pick up location was changed so I ended up paying another day and another customer was inconvenienced as a result.

Lance T. en

Grado:

Excellent service

Jeff S. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

Yep!

Dean V. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

Friendly staff.

ROGER T. en

Grado:

El cliente no dejó un comentario.

Lance T. en

Grado:

El cliente no dejó un comentario.

Troy E. en

Grado:

Equipment was in great shape, but what really impressed me was the great customer service. I needed a cargo van last second and due to the busy moving weekend all locations in the Milwaukee area had them checked out. Fortunately at this UHaul location they had a van dropped off early and the woman working there remembered my call from early in the day and contacted me. She put in an extensive amount of effort to help me and save my family that weekend. Unfortunately I can't recall her name, but I still wanted to express my gratitude, thank you!!!

Penny W. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

Friendly staff!

Nicholas D. en

Grado:

El cliente no dejó un comentario.

Collin S. en

Grado:

Keep doing what your doing!! Excellent experience!! Thank you!

bernard R. en

Grado:

One tire was at 12 psi when I checked it after I picked it up and noticed one tire seemed low. Filled it and then found it dropped 20 psi in a few hours. Turned out to be a leak and had to be repaired. Why weren't tires checked at time I picked it up. I (the customer) had to do uhauls job to avoid a flat on the road.

Lee K. en

Grado:

Our reserved truck was not available. The customer service person was excellent. He found a different truck for us and was apologetic for the inconvenience of the smaller truck.

Luke C. en

Grado:

communicate more clearly about truck relocation for customers picking up their truck. Slightly frustrating when you make a confirmed reservation and the truck is no there when it says it was supposed to be so that the customer has to then drive 20 minutes to a new uhaul store to pick up the truck they needed.

Charles M. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

very professional and friendly, great advice. Will use them again.

Kim K. en

Grado:

Met a very nice, polite and helpful young man named Carlos Saturday morning when I picked up the trailer. He provided excellent customer service and represents both PakMail and UHaul in a very positive way. Great asset to your business.

Kevin L. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

El cliente no dejó un comentario.

Paul M. en

Grado:

Wonderful people. Very good conversation.

Lance T. en

Grado:

Awesome group of people working toward making sure that my trip went as planned!!!!

George M. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

El cliente no dejó un comentario.

Doug R. en

Grado:

it is stuck behind a strip mall & therefore VERY difficult to find & only a limited selection of equipment/supplies. More wknd drop-off locations.

Deborah W. en

Grado:

There was an error every step of the process. I have used this location several times in the past with great success, but this time it was different and there was a problem every step.

Umar Mohammed F. en

Grado:

Professional staff and very helpful at check in and check out. Have used this location 3 time already and always a pleasant experience.

Tara M. en

Grado:

HORRIBLE CUSTOMER SERVICE! Contacted location about a delayed drop off & was told by a manger that I was causing an 'INCONVENIENCE" to another customer. REALLY? I just drove 1300 miles and paid $1200 for crappy equipment. We will never use UHAUL again.

Marvin R. en

Grado:

Everything is good

Jim S. en

Grado:

El cliente no dejó un comentario.

PHILLIP L. en

Grado:

Great service again. Have used several times and always great

Masaki T. en

Grado:

El cliente no dejó un comentario.

Kim B. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Thor K. en

Grado:

El cliente no dejó un comentario.

DANIEL T. en

Grado:

Customer service rep at the counter was affable and easy to work with. Thanks for a great experience.

lance T. en

Grado:

Great service and communication!

Cynthia L. en

Grado:

Easy pick up clean truck, easy return. Aawesome.

Dennis W. en

Grado:

Need a larger lot for both equipment and customer parking. Very congested. Steve Hale is great to work with.

lloyd M. en

Grado:

Was able to rent a large van on short notice to move my son. Courteous and friendly staff.

robert N. en

Grado:

I have never been disappointed. Every time I use this site Steve has my equipment ready always. I can count on them.

Shaun K. en

Grado:

El cliente no dejó un comentario.

Andrew R. en

Grado:

I did the electronic drop off through the Uhaul website. The 'take a picture' feature of the website wasn't compatible with my Android so I had to use my girlfriend's iPhone instead. That was the only issue though!

terry P. en

Grado:

No one was there used drop box

Marcus G. en

Grado:

El cliente no dejó un comentario.

Kathy Y. en

Grado:

El cliente no dejó un comentario.

Lance T. en

Grado:

just keep being awesome

PIA P. en

Grado:

Everyone was very friendly which we really appreciate.

STEVE H. en

Grado:

The service was prompt, and the rental vehicle was new and clean. Great experience.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

Lance T. en

Grado:

Everyone involved made sure that my experience was one that was memorable.

Stacy K. en

Grado:

Steve was great, very accommodating and friendly! He was helpful and I’d recommend that store to anyone. Thank you!

Scott H. en

Grado:

El cliente no dejó un comentario.

Roger B. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER B. en

Grado:

No one was there when I dropped the trailer off as it was after their business hours.

steve H. en

Grado:

El cliente no dejó un comentario.

Matt D. en

Grado:

Note that I tried the self service mobile checkin for the first time. And although the app was easy and straight forward, I had some minor anxiety when I went to pick up the truck because the keys were not in the lock box. If it hadn't been for the random employee that was there early, my whole days schedule would been screwed.

Jeffrey S. en

Grado:

I had a wonderful experience. Everything went smoothly. Thankyou.

Karen W. en

Grado:

El cliente no dejó un comentario.