Customer did not leave a comment.JOHN T.
Customer Reviews for Pad N Loc Self Storage
(U-Haul Neighborhood Dealer)
Belfair, WA 98528
(Across the street from Belfair auto wrecking)
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 10 am - 2:30 pm
- Sun: Closed
Special Operating Hours
- 7/5/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.zACARIAS B.
Where as the truck was clean it stank of garbage from the previous user even though the truck was washed out.ANTHONY ALAN B.
Customer did not leave a comment.Jesse P.
Nothing. Last people who had the truck didn't clean it out and it was dirty in the cargo area. Cab was clean and sanitized though, and staff was VERY friendly.Patrick T.
Keep up the good work. I will be back when I need another truck.Mark K.
I rented the 26ft truck well in advance of my moving day. I was promised that a 26 ft truck would be at the Pad n Lock location in Belfair. When I called to confirm the day before pick up I was told that they did not have the 26ft truck. I had to rent 2 15 ft trucks. You would not compensate me for making the error. I had to pay a lot more to rent 2 trucks. So it cost me a lot more in truck rental fees, mileage and gas! I am now reluctant to ever recommend U-haul and will be compelled to let others know as well!PATRICIA F.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Paul G.
Great personable people, fast and efficient.William M.
Got 10 emails from uhaul, thats crazy. Pad n lock was perfect, but more trailer options would be niceErnest L.
Great service got me in and out very quicklyLEO H.
Couldn't improve a thing. Friendly, efficient and helpful at every opportunity.ROBERT MATTHEW L.
Customer did not leave a comment.Michael B.
I would not recommend U-haul in Seattle, WA to anyone! I reserved a 10' truck in Seattle just a few minutes drive from the house I just sold. The night before I was scheduled to pick up the truck I got a call at 8:00 p.m. from an agent advising me that there were no trucks in the Seattle area and if I wanted a truck I had to drive to Belfair WA to it pick it up. I was extremely upset because I had to be out of my house the next day because it was sold. The agent, whose name was "Helen", was rude and not helpful at all. The next day I had to drive almost 2 hours one-way to pick up the truck. In total, it took 5 hours just to pick up a truck and then we still had to load our furniture. We arrived at our final location at midnight, completely exhausted from this ordeal. They should have a system in place that when you reserve a truck, you should be guaranteed a truck. The lot where I was supposed to pick up the truck originally, had at least 15 trucks in the parking lot. They should have given me one of those but they did not.Josephine M.
The check-in process was very thorough and informative. Thank you for walking me through it!Richard S.
Very nice people! Quick clean and convenient! ThanksLester L.
The service rep was extremely effective and helpful!ROBERT E.
The staff at this Belfair Pad&Lock Storage facility location are always friendly, helpful, and provide efficient quality service. We solely call or go to this location directly to place our rental orders, as the people at all other locations in this area are extremely unfriendly, and completely incompetent at actually providing the services offered by your company (the website is also useless).Tim S.
Customer did not leave a comment.Terri G.
Outstanding service and supportross M.
Customer did not leave a comment.ross M.
Customer did not leave a comment.brad B.
Customer did not leave a comment.Teresa R.
I thought her attitude needs improvement. It may have just been a bad day but that is not something the customer needs to know about.Robert S.
Excellent customer service, truck was really clean.Dennis R.
They were friendly and informative. Sincerely nice people. It was an A+ experience.DINAH H.
I was concerned that the packing blanket bag in the back of the truck was empty. Hope I don't get charged. Didn't think to check before I left with the truck. Those shitheads at Glacier Storage down the road in Belfair should have their U-Haul franchise taking away. A bunch of idiots!John C.
Customer did not leave a comment.Ladonna H.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Jacqueline P.
Customer did not leave a comment.Wendy C.
Both Julia Nelson and the other two people who waited on us were cordial and helpful. There was an internet outage when we picked up the truck so we weren't able to get a receipt, but the documents were emailed to us. Those working the desk were very sorry.Ingrid P.
The rate to rent the trailer was outrageous. The phone quote was lower than the amount we ended up paying. There was no trailer at the location we were sent to pick up the trailer. We ended up waiting time and extra cost that was unnecessary. I have used u-haul many times throughout the years and this was the worst nightmare from your business. I will not recommend U-haul in the future or use your services again.Dwayne J.
Great helpGuy C.
No charge to check in when returning. Had already turned in key in the box. Shouldn't have to take pictures either.kerry A.
The rental process is cumbersome. If there was a way to take all information over the phone and just verify info when picking up, it would make the renters experience much better. Renters are usually moving something and stressed when they show up. When it takes a long time just to pick up the truck/trailer it only adds to the stress. For frequent renters, ask if they want their info kept to expedite the process next time.Richard C.
Great staff. Very capable.SCOTT V.
Incompetent people, insane prices just because you don't want equipment here or there. Disgusted all the way around with Uhaul. Will be using Penske or Budget from now on!James M.
Great customer service and the gentleman checking me in was personable, knowledgeable, and all around a pleaser to work with. Don CarlsonDonald C.
Customer did not leave a comment.Francisco E.
Customer did not leave a comment.diana P.
Don't need to improve anything here. Everything was awesome and staff were super friendly.Patrick T.
Customer did not leave a comment.Richard W.
Customer friendly and very efficient!!David G.
I don't know. The help was superb. Maybe some signage to indicate how to deal with the actual path to the drop off location within their facility. But great location. Maybe explore other areas closer to Port Orchard, WA that will have lot space. I had to drive quite a ways from my destination to turn it in.Nancy H.
Customer did not leave a comment.timothy S.
Customer did not leave a comment.Christian L.
Customer did not leave a comment.Ryan R.
Customer did not leave a comment.Timothy R.
They were very helpful and friendly. Would recommend to anyone who needs to rent a trailer or a truck.Rocky I.
Customer did not leave a comment.Tony W.
She was very helpful and explained everything to us. I would highly recommend them.bob W.
Better availability of the pick up / 10' box vans. Not every needs to use a 15' box vanMarco D.
Customer did not leave a comment.Steve E.
Great experience. I wouldn't change a thing.Randall C.
Super job, clean, organized and friendly staff to help. Thanksmichael Y.
Julia is a star. Really fantastic customer service. Friendly, great attitude and super knowledgeable. A Pleasure to work with....thanks!Jamie P.
Customer did not leave a comment.Jeff P.
The lady that assisted me with rental and return was great she is a keeperBetty C.
Very helpfulRoger B.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Alexandra M.
The woman that was at the desk was fantastic. I think her name is Pam. This was my first time renting a truck and she was so helpful.barbara B.
Excellent serviceRichard M.
Customer did not leave a comment.William H.
Bill did a great job helping me get the trailer set up.TYLER L.
Difficult to locateValerie S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.ron J.
I can't say I had a negative experience, if anything I would improve on the equipment and that is to include either a hand winch or electric winch in case the vehicle we are transporting is a none running vehicle; however, that is the only thing I could suggest to make the experience better.Damien P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Cheryl J.
Customer did not leave a comment.Cindy K.
Upon dropping off the trailer, I received a phone number from UHaul and my friend gave me the general direction of the drop off location. I arrived at the first UHaul location in Belfair off of State Highway 106 and State Highway 3, and the UHaul representative said that I was in the wrong location, and told me to go to the Bremerton location for my drop off after reviewing my account information and verifying it with my phone number. I then drove to Bremerton, called the number that I was given to complete the drop off transaction, and when I shared my location with the phone agent, I was told over the phone that I was in the wrong location and that I needed to return this back to Befair at 11066 State Highway 3 SW. I then drove to that location, dropped off the trailer and then left. In total, UHaul has caused me to waste approximately 6 hours of my time due to various oversights, and a general lack of accountability and organization from their employees. I do not foresee that I will ever rent again from UHaul due to the total amount of time was wasted on my behalf.Mary S.
cute attendant! all was good.robert L.
Customer did not leave a comment.Kent H.
Something was wrong with the computer system causing a delay in picking up the equipment. Otherwise, the rental was fine. I regularly use this location.Steven S.
Closed when I dropped off. used key drop.william S.
Customer did not leave a comment.Felicia B.
Customer did not leave a comment.mariam T.
Customer did not leave a comment.John C.
The lady at the desk was very welcoming and helpful. Great experience.Brendon W.
Very friendly and professional office staffJeanne G.
Customer did not leave a comment.dale R.
nice moving van- perfect size for tight parking space- thanks!Glen P.
Customer did not leave a comment.Travis B.
Great friendly service!Sue H.
Not much. Very nice clean and friendlyJeremy W.
Customer did not leave a comment.Alexander G.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.Stanislav R.
Office staff very helpful.Leslie Y.
Need to include winch option on car haulers as it's nneded to get non working vehicle on trailer.Karl D.
Customer did not leave a comment.Alex H.
Great friendly customer service. Communication was excellent.Tom L.
Friendly employees! Thank youmartha M.
Customer did not leave a comment.Darold I.