Customer Reviews for Packwood Inn & Suites
(U-Haul Neighborhood Dealer)

54 reviews

13032 US Hwy 12   Packwood, WA 98361

(360) 492-1013

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 492-1013

13032 US Hwy 12
Packwood, WA 98361

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing.

Jacob Miller 
Rating:
5.0

Easier access to equipment

Randy Bayliss 
Rating:
3.0

Customer did not leave a comment.

Chelsea Croshaw 
Rating:
5.0

Customer did not leave a comment.

Matthew Burr 
Rating:
5.0

Great experience and customer service, nothing else needed.

Anna Mayfield 
Rating:
5.0

Customer did not leave a comment.

joe malleis 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rogers 
Rating:
5.0

Christine and Jessie helped me and they were patient, kind, and knowledgeable.

Hannah Newell 
Rating:
5.0

Customer did not leave a comment.

david Fleckenstein 
Rating:
2.0

Understanding the rental process should be trained to anyone working the counter.

james flu 
Rating:
5.0

Quick and easy drop off

amanda deventer 
Rating:
5.0

Customer did not leave a comment.

David Haas 
Rating:
5.0

Wife: the truck ride was somewhat rough. I wished I had bonine but all we found in the roadside stores was Dramamine (too sleepy). Husband: wish I’d known about the speed governor. Surprised to find out in an 80 mph zone that the truck would go only 75. We were glad there was room between the seats for a cooler. We really appreciated cold drinks and refrigerated snacks during our cross-country trip.

Barbara Mcclinton 
Rating:
5.0

You guys are great, thank you!

Nathaniel Woodsmith 
Rating:
5.0

Customer did not leave a comment.

Pa BREMER 
Rating:
5.0

Customer did not leave a comment.

FRANK VANDERHULE 
Rating:
5.0

Customer did not leave a comment.

Diana Ford 
Rating:
5.0

Customer did not leave a comment.

Christopher Evans 
Rating:
1.0

They didn't check out my equipment and charged me for 3 days when I only used it for 6hrs. Also, they gave me no return instructions so I had to figure it out on my own.

AMANDA CAPAROON 
Rating:
4.0

Customer did not leave a comment.

Tina Sturdevant 
Rating:
4.0

Customer did not leave a comment.

Jarrod Aranda 
Rating:
5.0

I wouldn't do a thing the service was great I couldn't be happier.

jerry pierson 
Rating:
1.0

Still waiting for a refund of $10 plus tax for moving blankets I did not get. The gas tank was not full as indicated on my check-in receipt. Checking out the truck must have taken 45 minutes!

Marsha Lance 
Rating:
4.0

It was a good experience overall.

William Dean Croshaw 
Rating:
5.0

Drop off was quick and easy and friendly.

Karen Summers 
Rating:
3.0

No lift for tongue of trailer. Employee and I could barely lift trailer tongue.

Robert Nelson 
Rating:
5.0

Have more equipment options.

Todd Mattson 
Rating:
3.0

Customer did not leave a comment.

Brian Lauer 
Rating:
5.0

The Packwood Inn U-Haul agent was exceptionally helpful and courteous! When I wanted to change the agreement by turning in the truck at my destination that according to my contract would incur a $900 penalty on me, she tried hard to get the penalty cancelled. Though the company would not cancel the penalty and I had to drive tha truck back at considerable wasted expense and inconvenience to me, I APPRECIATED VERY MUCH HER STRONG EFFORT on my behalf. The company’s policy on this $900 penalty is incomprehensible to me but apparently I agreed to it when I signed the contract. I will be much more careful when signing a U-Haul contract in the future and probably will never again sign a Local Return contract with U-Haul.

David Bunting 
Rating:
4.0

Great service once again!

RICK PETERSON 
Rating:
3.0

Customer did not leave a comment.

Gary Hackett 
Rating:
5.0

Customer did not leave a comment.

Jerry baker 
Rating:
5.0

When I rented the auto transport it was reserved at a location close to where I needed it. The day before I was to pick it up U Haul changed the pickup location twice. I called and after several people got on the phone one was located that would work for me. Other than that the rental was fine.

Kris Weiland 
Rating:
5.0

Customer did not leave a comment.

Jerry baker 
Rating:
4.0

Only one in town

Kevin Downing 
Rating:
5.0

Customer did not leave a comment.

judy hodgkins 
Rating:
4.0

The truck that we rented was adequate, however, any time a load was placed on the truck, such as going up hills (which was the majority of our trip) the blower motor for the a/c would stop blowing. When all of the trip after the first 2 hours was in temps in the mid-to-upper 90s, the lack of a/c was extremely difficult. This truck should not have been rented for any long distance rental. It was a waste of a lot of money to stay hot for 75% of our trip.

Kenneth Willeford 
Rating:
5.0

Customer did not leave a comment.

Fred Morton 
Rating:
3.0

I picked up on a Sunday, the people that were on location were not very well trained in rental, except one that finally showed up.

Dave Starcher 
Rating:
5.0

Customer did not leave a comment.

Micheal Leach 
Rating:
5.0

Customer did not leave a comment.

James Van Dusen 
Rating:
1.0

I had to tell the lady how to do everything. She was not trained in her position. She couldn't find our reservation

Amy Stanek 
Rating:
5.0

Customer did not leave a comment.

Athure Hunt 
Rating:
1.0

Customer did not leave a comment.

rosemarie ferch 
Rating:
4.0

Live in the area and wasn't even aware there was a U-Haul in the area. Need better sign or advertising. People were great Made my move a less stressful experience. Thanks ??

diana thornton 
Rating:
5.0

Was very helpful, and understanding of a situation I was having personally !! Glad to have them here where I moved to.

Bradley Odman 
Rating:
4.0

Customer did not leave a comment.

Debbie Wolery 
Rating:
2.0

I made a reservation for the truck on Tuesday and it took over a half an hour to get the paperwork done and they couldn't not get it the only paperwork I had with me was the truck inspection paperwork nothing else and then when I turned it in they billed me$236.69 and then you add $200. More on the bill and don't even let people know that you double charge for your equipment and now I will not trust your company anymore.

Victor Morningstar 
Rating:
5.0

Customer did not leave a comment.

Alan Lagerquist 
Rating:
5.0

Very helpful and accommodating staff!

Klayton Kuzminski 
Rating:
3.0

Customer did not leave a comment.

Thomas Wood 
Rating:
1.0

No receiving available and had to park the truck between building's in a confined space not normally used for storage or drop off.

Duke Armstrong 
Rating:
5.0

Customer did not leave a comment.

kenton Steele 
Rating:
5.0

Customer did not leave a comment.

Taylor Mariann 
No reviews have been submitted for this location.

Additional Services at this Location

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