Comentarios de los clientes para Packerland Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Packerland Storage LLC

Clasificación general:

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Peter M.
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U Haul website was down or very slow during check-in, otherwise everything else went well and the staff were very pleasant.

Steven M.
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El cliente no dejó un comentario.

Lea W.
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The woman who took care of my reservation and dealth with me in person was very professional, personable, witty and friendly. She did make the whole experience positive. I would recommend using UHAUL, the site she works at specifically. It was a great experience during a very stressful move!!

Donald H.
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First time we used U-Haul very satisfied!

scott H.
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The tow straps that hold the tires for the tow dollies were rather worn I let the attendant or manager know about this thanks

Janice K.
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El cliente no dejó un comentario.

Jiri D.
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El cliente no dejó un comentario.

Tamara S.
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El cliente no dejó un comentario.

Richard B.
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Clean the trucks. The truck I rented was very very dirty!!

Karl L.
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El cliente no dejó un comentario.

Paul B.
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El cliente no dejó un comentario.

Daniel B.
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Uhaul phone reps, please record the correct date and time of rental when accepting the reservations. When I called the evening before to confirm my rental, the rep had the wrong date and time on their information. Aside from that, everything went well.

Heidi P.
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El cliente no dejó un comentario.

mitchell P.
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The Customer service was incredible! Very helpful and friendly staff. Will definitely recommend this location to all my family and friends

Thomas F.
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Friendly and quick service

Sandra J.
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Your rep was very nice ! Had the truck and paperwork ready

Debbie M.
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Very professional when I called to reserve the Uhaul, everything went great, would recommend them to anyone😊

Todd S.
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Although face masks are currently required in Wisconsin, the three employees in this office were not wearing masks, and one of them actually told me that I didn't have to wear a mask there. I understand not everyone cares about the well-being of others, but as a customer I would have thought U-Haul representatives would be more focused on the full customer service experience. Also, there were political advertisements present in the office which I felt were inappropriate in a workplace that was open to the public.

David T.
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El cliente no dejó un comentario.

dawn B.
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El cliente no dejó un comentario.

Gordon B.
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El cliente no dejó un comentario.

Amanda C.
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Everything was fine except the uhaul alignment was significantly off which made it very hard to drive.

Keith H.
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Nothing. You are doing great!

Gene S.
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Kathy & Liz were Outstanding ! Arguably, some of the best customer service experiences I've ever had regardless of industry. Helpful, Proactive, Timely, Efficient! Thank U Ladies !!

RICK D.
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El cliente no dejó un comentario.

Abigail B.
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Our original request for a truck was change multiple times and was very frustrating for our move

Jeffrey S.
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El cliente no dejó un comentario.

Anthony M.
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The lady that was working the day of our rental is great! V

William V.
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El cliente no dejó un comentario.

Jodi S.
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No one helped hook up the trailer, mu husband lifted it by himself and strained his back. Someone should have helped or provided some equipment to lift the tongue to the ball.

Bryce C.
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El cliente no dejó un comentario.

Jennifer J.
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El cliente no dejó un comentario.

andrew S.
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El cliente no dejó un comentario.

Byron F.
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El cliente no dejó un comentario.

Earnest W.
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El cliente no dejó un comentario.

Jonathan B.
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El cliente no dejó un comentario.

Craig P.
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There seemed to be too few staff when I was there. We waited 15 minutes for someone to talk to us. There was only one employee when we got there. Two other employees walked in with what appeared to be their lunches at about 1:22. I was waiting from approximately 1:10 - 1:25 while the one employee was helping another customer in a side office with no acknowledgement of us. People were helpful once they addressed us.

Christina W.
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El cliente no dejó un comentario.

sharon F.
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The staff was friendly and very helpful'! I would use them again!

David T.
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El cliente no dejó un comentario.

Lora W.
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There was political literature on the walls and no masking in close quarters of the office. I was offended by these things yet the service was good. I would not go back to this location.

RICHARD D.
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El cliente no dejó un comentario.

Scott T.
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Make sure your dealers do thorough repairs on trailers before sending them out . this trailer came to A&B from NC, and it was a disaster. Broken wiring all over trailer, bad lenses, and generally in very poor condition. Unacceptable!!!!

Peter A.
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El cliente no dejó un comentario.

Brian G.
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El cliente no dejó un comentario.

Phil G.
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El cliente no dejó un comentario.

Penny M.
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El cliente no dejó un comentario.

Patrick V.
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Everybody there is Great!! A smooth operation!!

Mike K.
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N othing

Cris H.
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The reception was nice. Was asked if I needed help, but didn't feel she was able to.

Michael W.
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El cliente no dejó un comentario.

John N.
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El cliente no dejó un comentario.

Crystal W.
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El cliente no dejó un comentario.

Douglas S.
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Very friendly people! Outstanding service. Easy in and out.

Charles K.
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Excellent & friendly service. Would recommended to anyone that would ask or I see is about to need U-Hauls service.

peg P.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

michelle K.
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We were charged twice $192 according to our bank. We have called to clarify the situation.

Thomas W.
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Great service

linnea B.
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I don't like giivng a negative review but this time I do need to. I felt like little to no information was given to me to understand the process even tho the staff was aware this was my first time using the U-haul service. No information was freely given - I had to keep asking questions. I was told a 10' truck was NOT on site and they would have to get one - then I was told to look at the van - I felt it was too small but was asked what we had and was repeatedly told the items would fit. Well they did not fit - not even close. After reloading the van several times to try different ways to fit the items in - there was no way it would fit. The 10' truck would have worked best as I originally requested. But now 2 trips needed to be made that would be costing me $55 more in miles much less the gas of the 80 mile trip AND OUR TIME!!! And I have family members wasting their entire day on this foolishness. You should have offered to get the 10' truck without trying to take the easy road and leaving a client with many apologies to be made to the family members for the added HOURS and the gas needed to use another vehicle to get the rest of the items. Really poor judgement on the staff . I took everyone out to eat as well because we went way past lunch and into supper time - the added cost was not necessary! Much less the added miles on another vehicle and gas as well. If you are the front desk and you have a NEW client - take the time to educate and assist with their understanding. To pick up the vehicle using our smart phones - was a long time process - we used 2 phones to get thru the process. There truly has to be a way to help your clients better and more conversation about facts and WHAT THE CLIENTS NEEDS ARE - rather than the fact someone doesn't want to get a 10' truck from another location. Disappointing and very costly for me - it would have been cheaper to rent the 10' truck rather than the van. The additional cost and time for my family and myself - was not worth the savings the staff had quoted to me. How do I recoup that money? How do I recoup that time? Extremely disappointing.

stephen H.
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El cliente no dejó un comentario.

Tom K.
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El cliente no dejó un comentario.

Brad P.
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Always the best service

CHAD B.
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El cliente no dejó un comentario.

STAN L.
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Kind of big problem though was I setup for a 5X8 trailer, the trailer I got was actually marked as a 5x9 (same price) but I don't know where these measurements came from. The bed was really 4x9, I was lucky as the cart I was loading barely under 4 feet wide but if I had been banking on 5 feet of bed space I would have been in a lot of trouble.

Tom M.
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El cliente no dejó un comentario.

Paul M.
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El cliente no dejó un comentario.

Jennifer K.
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The truck interior was filthy. Dusty, dirty, made me pretty uncomfortable considering the pandemic we're in. I ended up sanitizing some parts of the interior for my safety, though I feel this should've been done already. Gas level didn't look entirely full so I didn't leave it entirely full, left it where it was when I got it. I've rented Penske and a nice larger size uhaul in the past and both were much nicer experiences.

BRIAN K.
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El cliente no dejó un comentario.

Nathaniel H.
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Communication could be improved greatly.

Bob M.
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Very smooth processing time. This location had proper COVID 19 station set up also.

keith E.
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El cliente no dejó un comentario.

Scott S.
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The staff was very nice and helpful

Brad P.
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El cliente no dejó un comentario.

Raquel M.
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Have more vehicles. The only ones available were cargo van or 20ft truck. I would prefer a 10ft truck.

Allan P.
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El cliente no dejó un comentario.

Robin B.
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The vansaid it needed oil change..sugguest customers over fill the gas usage

Brandon M.
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El cliente no dejó un comentario.

Darren M.
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El cliente no dejó un comentario.

Faye M.
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El cliente no dejó un comentario.

Brad P.
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Team here is excellent!!!

TODD K.
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El cliente no dejó un comentario.

Thomas B.
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El cliente no dejó un comentario.

Brad P.
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That van has displayed "oil change due" for a couple weeks now

Matthew U.
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Both Liz and Kathy were extremely friendly and helpful. UHaul is lucky to have such great employees! The equipment was nice. Hassle-free experience overall!

Greg D.
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Very helpful and courteous!

David H.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

brian G.
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El cliente no dejó un comentario.

Heidi T.
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They were open but no one was around.

William F.
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The lady that runs the office was very friendly and very efficient she made everything go smooth plus very easy on the eyes haha

Brad P.
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El cliente no dejó un comentario.

Bill T.
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El cliente no dejó un comentario.

Kevin A.
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Customer support was great at this location. I had issues with my hitch and my vehicle and the lady at the front desk sent out maintenance to help and was very supportive even when we were there past closing hours. Great job.

Barbara W.
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I was not in a hurry when I checked in, it wasn't the assistant's doing, but I chose to check in online for faster service but when I got there, she could not get the company PC working properly , nor her tablet. After several minutes she had to manually take all my information and write it down on paper. Like I mentioned, I wasn't in a hurry but I feel the company's vital business equipment should be working professionally. I also had to make another trip to the facility to run my debit card again the next day. The office assistant called me and had to write my card number down to put it in the system which was a big violation to my personal information. She had great customer service, but she had to do what she had to because the business equipment was not up to professional standards.

Michelle N.
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El cliente no dejó un comentario.

Douglas V B.
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It would be nice if all truck windows were cleaned, inside and out, prior to rental. My experience was just fine, that's a suggestion.

Cody W.
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El cliente no dejó un comentario.

CRYSTAL K.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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