Customer Reviews for Packaging Store
(Distribuidor de U-Haul del vecindario)

294 comentarios

5145 Duke St #D   Alexandria, VA 22304

(571) 451-0119

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(571) 451-0119

5145 Duke St #D
Alexandria, VA 22304

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Owner friendly, professional and efficient. Communicated process very clearly. The van was clean inside, but dirty outside. Not sure if U=Haul or your agent is responsible, First rain cleaned off.

Howard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Wonderful customer service, quick and easy, thank you so much.

Edward L. 
Clasificación:
5.0

The UHAUL agent / representative at this location is a true gentleman, decent, honest, sincere, friendly, good listener, friendly, respectful, attentive, good heart, trustworthy, and helpful. I am extremely satisfied, and there is no complaints. There is no delay in time; you get served in a reasonable time. I promise to continue using his service at this specific location.

Pedro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G. 
Clasificación:
3.0

I reserved for a tone that the store was not open but that was not indicated until I arrived for pick up. Also the truck can was appallingly dirty. Lastly, it would not start when I went to leave the location where I was getting cargo - it finally did start after 20 minutes but a truck with only 4600 miles on it should not have had that problem.

JAMESHOLDEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Excellent customer service. Easy in, easy out. I am very pleased.

Suzanne F. 
Clasificación:
5.0

Staff was very friendly. A really good experience. Could not have been easier.

Daniel C. 
Clasificación:
4.0

A little hard to find and difficult to get vehicle out of parking lot

Vicki M. 
Clasificación:
5.0

Great customer service experience. Friendly and easy.

Stephen H. 
Clasificación:
5.0

Great as always.

Jared B. 
Clasificación:
5.0

Great as always

Jared B. 
Clasificación:
5.0

These guys are the best. I've rented here before and I'll do it again.

Jared B. 
Clasificación:
5.0

It was all right

Lerida S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall K. 
Clasificación:
5.0

Nice people. Very helpful. Good equipment.

Rachel W. 
Clasificación:
5.0

Great service Thanks you so much

Ismail Y. 
Clasificación:
5.0

Seamless transaction. Friendly staff.

Candice M. 
Clasificación:
5.0

Terrific overall, and professional, personal service from the manager.

Linda Z. 
Clasificación:
5.0

Nothing. One of the easiest and most pleasant experiences I've ever had.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN H. 
Clasificación:
5.0

Excellent customer service

TRESA R. 
Clasificación:
5.0

Nitin went out of his way to provide amazing service. I'd absolutely recommend using his services.

JAREDMICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAREDMICHAEL B. 
Clasificación:
2.0

While the attendant at this location was nice, i paid for a furniture Dolly and furniture pads that were not available at the actual pick up site. The overall experience was disappointing.

Hannah M. 
Clasificación:
5.0

Absolutely no room for improvement here. The owner keeps his van in model condition. It was very clean at pickup and I had no worries about the pandemic as a result. The owner is flexible and works around a customer's time frame and needs. This guy is a great brand ambassador. He's exceptionally polite and he is very quick while providing top notch service. I will be renting from him any time I need a van.

Brooke J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fady A. 
Clasificación:
5.0

Nothing. This location is a class acct from top to bottom.

Ronald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY R. 
Clasificación:
5.0

The van was not clean. There were fuzzes and hairs on the seats and the mattress pads smelled like cat urine which stunk up the whole van.

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
4.0

Do a better job maintaining and cleaning the vans.

Dorothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vlada B. 
Clasificación:
4.0

Very good customer service.

peter J. 
Clasificación:
5.0

Nice vehicle, clean. Great customer service.

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Service was very friendly and quick. The whole experience was very easy. I would definitely recommend this location to others!

Clinton C. 
Clasificación:
4.0

The truck had a flashing light for tire pressure which prevented the odometer from reading the mileage appropriately. I was assured that it wouldn't be an issue. 2 photos had been submitted, 1 with the error message where the gas needle had reached it's proper place and a second picture taken earlier to show the mileage but it showed the gas needle lower than it should have been because the car had just started

Syed K. 
Clasificación:
5.0

very "customer friendly", reasonable cost . This is my second reservation through this location, and wouldn't hesitate to use again when needed.

Mark C. 
Clasificación:
5.0

Fast, easy, friendly....wonderful!

deborah M. 
Clasificación:
1.0

They wrote down the wrong mileage (not what I agreed to when I ok'd it through the app) have no photos from my checkout or next customers pickup. Well, they said they did until I demanded to see them then admitted they didn't. Overcharged me by 70 mikes and $80 and I have no recourse. Never again. Never.

William C. 
Clasificación:
5.0

Everything was good. The only thing that was complicated was finding the location cause it's kinda hidden. Otherwise a good experience.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annamaria S. 
Clasificación:
2.0

Clean the van, it was dusty the seats had dog hair, I had to disinfect everything due to corona virus. To take the van out of the tiny parking lot was extremely challenging.

Ginette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Truck rental was easy and painless. I will definitely use this business on my next move.

Randy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Mr. Jain was courteous, professional and extremely helpful as our needs and requirements changed. I would highly recommend him and will certainly use his services in the future. Gracias

Benjamin S. 
Clasificación:
5.0

Gracias

Elmostafa G. 
Clasificación:
4.0

worked out fine.

Matthew B. 
Clasificación:
5.0

Very fast and friendly service. All important information was explained clearly.

FIDEL GARCIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgi N. 
Clasificación:
4.0

a bit pricier than the estimated cost online by 20%. Also, an additional charge for after hours return which the employee advised me at pickup would not be an issue. Not sure if I would use U-haul services again. Clean vehicle, nice service.

Joan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitin J. 
Clasificación:
5.0

Everything was easy and smooth, the van that I rented was perfect for my needs ! The staff at the shop was professional and nice !

Enrico T. 
Clasificación:
5.0

My experience with this U-Haul center was outstanding. They were very friendly, courteous and willing to help in any way. I would definitely recommend this store and if I need U-Haul again this is the place I will go.

Hans E. 
Clasificación:
4.0

The van I rented was clean and all ready to go. The checkout process was seamless! The representative was nice and friendly.

Sarah R. 
Clasificación:
2.0

They need to be truthful about the service.

Dorothy C. 
Clasificación:
5.0

Quick, convenient, affordable.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jailisse A. 
Clasificación:
5.0

Location is a bit hard to find, but I spoke to one of the staff on the phone and she kindly directed me to the location. Additionally, the service and equipment were both great. Would recommend and would rent here again.

LeQuan C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

Very friendly and helpful staff, van was in good condition and was easy to pick up and drop off!

Stephen B. 
Clasificación:
5.0

Absolutely nothing. Nitin was fantastic to work with (and a bit of a comedian as well). This is my second time working with this location and I would again.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NITIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NITIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
5.0

Very easy experience, extremely helpful and kind employee who managed the rental

Grace M. 
Clasificación:
5.0

VERY QUICK AND GOOD SERVICE, DEFINITELY USE THIS LOCATION AGAIN .

melvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NITIN J. 
Clasificación:
5.0

N/C

neontine M. 
Clasificación:
5.0

Local service fine. But U-Haul mileage rate much too high, and will make me rethink U-Haul rental. Will recommend location but will warn of U-Haul high miles rate.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA MARIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAIED I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan T. 
Clasificación:
5.0

Excellent customer service by Nitin at the Packaging Store. He was professional, efficient, and friendly. My reservation was ready and the vehicle was ready and waiting.

Timothy G. 
Clasificación:
5.0

Very friendly.

Jeff B. 
Clasificación:
2.0

Van hadn't been cleaned, owner gave us blankets to cover up the seats as there was a lot of hair on them. We were told we wouldn't be charged a cleaning fee - but yuck. Also, van was parked in the lower level with a steep hill, very difficult to maneuver in and out of parking space. Owner was very nice and courteous, if I was rating on that alone I would give him five stars.

Margaret W. 
Clasificación:
5.0

My experience was great. Nitin the manager was very kind. I was there when the store opened and he had the cargo van I needed to rent for a few hours. The can drove great, only thing was the person who rented the day before must have had animals bc there was a lot of animal hair on the seats. I had to sit on my jacket bc I didn't want the hair all over my uniform. Other than that great experience.

Judith H. 
Clasificación:
4.0

We were on a time crunch to move and Mr.Jain helped us to problem-solve the kind of truck needed to rent

KARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
4.0

N/C

Marissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HMUN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry B. 
Clasificación:
5.0

Great van, very good staff. Highly recommended and will rent from them again soon!

AHMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt G. 
Clasificación:
5.0

The agent was courteous, knowledgeable and helped me set up my next van rental, couldn't be more pleased with the service and the equipment.

JIM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELKAMU D. 
No se han enviado comentarios para esta ubicación.

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