Customer Reviews for PackRat Self Storage Lovington
(U-Haul Neighborhood Dealer)

83 reviews

1219 W Avenue D   Lovington, NM 88260

(575) 396-0114

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 396-0114

1219 W Avenue D
Lovington, NM 88260

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Everett Turvey 
Rating:
5.0

Customer did not leave a comment.

sean Kiernan 
Rating:
5.0

Regina at the Packrat drop off location was incredibly helpful and so understanding!

BELLA MERCADO 
Rating:
5.0

Customer did not leave a comment.

Keith Dubose 
Rating:
5.0

Customer did not leave a comment.

Valerie Iengo 
Rating:
5.0

Customer did not leave a comment.

Mariaisabel Dominguez 
Rating:
5.0

Customer did not leave a comment.

Latoya Hooks 
Rating:
5.0

Great service.

John Bryan 
Rating:
5.0

Customer did not leave a comment.

jessie Olivas 
Rating:
5.0

Very friendly staff.

Benjamin Thacker 
Rating:
5.0

Customer did not leave a comment.

Sebastian Tomin-Macario 
Rating:
5.0

Customer did not leave a comment.

Dorinna Sabino 
Rating:
5.0

Customer did not leave a comment.

Michael blythe 
Rating:
5.0

Customer did not leave a comment.

Shane Jeter 
Rating:
3.0

Customer did not leave a comment.

ELISE POPKES 
Rating:
5.0

Nothing

BENJAMIN MONTGOMERY 
Rating:
2.0

Office hours are stated but no one is at the office at all times. There’s a number on the door to call when you arrive. We were in a hurry and needed to drop off and leave ASAP but had to wait for staff to come in to office to be taken care of. Ridiculous!

Lisa Busby 
Rating:
5.0

I was very pleased with the level of customer service at this location and the friendly staff. I was happy to see the pick-up truck at this location and it made carrying larger purchases very easy. They need this truck at this location it will be a great help to the community.

Valerie Iengo 
Rating:
5.0

Customer did not leave a comment.

Joshua Lee Carrasco Navarrette 
Rating:
4.0

Customer did not leave a comment.

Zachary Wittenburg 
Rating:
5.0

Customer did not leave a comment.

Rocky Scarbrough 
Rating:
3.0

Customer did not leave a comment.

hanna fink 
Rating:
4.0

Customer did not leave a comment.

stephen thompson 
Rating:
5.0

Customer did not leave a comment.

michael shenault 
Rating:
5.0

They did a customer complaint and tried to get me a credit for something I didn’t want. I even took pictures of the total cost before I left CA, when I arrived in NM the charges were add. Then was told it couldn’t be refunded because the trip was over.

JESSE RALPH VALDERAZ 
Rating:
5.0

The customer service representative here in Lovington nm was so nice .very happy with my service

Cynthia Lozoya 
Rating:
4.0

Customer did not leave a comment.

larry buchanan 
Rating:
5.0

Customer did not leave a comment.

RAYMOMD WEBB 
Rating:
5.0

Customer did not leave a comment.

Yudel Gonzalez 
Rating:
3.0

I didnt get my deposit back

Erica Gomez 
Rating:
5.0

Absolutely perfect. Helpful and kindness was so appreciated. Thanks to all of you. 5 star rating

Barry Copeland 
Rating:
5.0

Regina very helpful. Met us on Sunday.

Julie Sueltenfuss 
Rating:
5.0

Our drop off was good. We had to call to confirm they still did U-Haul turn ins because the paperwork showed no drop off. We were unsure if this location did when we set it up. But Regina answered the phone and said they would be glad to assist. Her son checked us back in and confirmed all was returned.

kristie lemey 
Rating:
5.0

These are the nicest people. The service is beyond amazing. A lot of places could learn something from this level of excellent service.

Quinton Karshagen 
Rating:
1.0

For one they don’t answer their phones it for two parking/picking up the trailer is sketchy as there’s nails and broken glass near most of the trailers

William Baldwin 
Rating:
5.0

Excellent and very friendly and polite service. Couldn't ask for any better.

Quinton Karshagen 
Rating:
5.0

Customer did not leave a comment.

Bob Grimes 
Rating:
2.0

Prepaid for express checkout. Location was closed, had to call number on door and wait 20 minutes for someone to show up. "Express" pickup took over an hour. Owner said they didn't see our reservation the night before, but reservation was made three days prior. Definitely will not use this location again.

Charles Clark 
Rating:
5.0

Very helpful

LYNETTE Gray 
Rating:
4.0

Customer did not leave a comment.

Katherine Carrillo 
Rating:
5.0

Customer did not leave a comment.

Rudy Quiroz 
Rating:
4.0

Customer did not leave a comment.

Saber Thaxton 
Rating:
5.0

Our experience was great until we returned our trailer we paid a $60 deposit because we paid with cash. When we returned the trailer we waited over 2 hours then was sent to another location to return our trailer because they couldn't give us back our deposit.

David Varner 
Rating:
4.0

Good Folks, Thank You

EDWARD LUNSFORD 
Rating:
5.0

The lady waited for me to get there at 7:45. I cant tell you how much I appreciate that. This was the last Uhaul truck within 200 miles. If you ever need to rent a truck, I would recommend UHaul.

gary hall 
Rating:
5.0

Customer did not leave a comment.

Carmen Luevano 
Rating:
5.0

So happy with everyone that helped us! It’s great to have this service in Lovington!!!

Sandra Valencia 
Rating:
5.0

Very nice people real friendly and helpful I use U-haul a lot i will go to the lovington place for now on

John Archer 
Rating:
5.0

Customer did not leave a comment.

Sue Springer 
Rating:
5.0

Great and friendly service! Thank you!

Abel Acosta 
Rating:
4.0

Customer did not leave a comment.

Daniel Farley 
Rating:
3.0

Customer did not leave a comment.

michael mcguire 
Rating:
5.0

Customer did not leave a comment.

mike truett 
Rating:
5.0

Rent trailer for all day 6x12, would be nice for for 24 hours for 39.95.

jennifer Meinsma 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
4.0

The attendant was quite Friendly and curtious. He offered great help with a friendly smile.

Mario Martinez 
Rating:
4.0

Customer did not leave a comment.

dadier lezcano 
Rating:
5.0

Great people to deal with. Gave tour of sizes available for temporary storage.

Arnold aj jacobsen 
Rating:
5.0

Customer did not leave a comment.

Freddie Baggett 
Rating:
5.0

The staff @ pack rat uhaul was top notch

Larry Kann 
Rating:
3.0

Final bill is wrong

Leonel Ramirez 
Rating:
5.0

Customer did not leave a comment.

Mike Faris 
Rating:
1.0

The wait was awfull I had to wait 15 minutes for someone to show and when he did show had no idea what to do after another 5o minutes he finally told us it was ok and we could go The next day the owner called and said I could be arrested because they had no record of my license or payment and would have to do NOW over the phone this is a terrible way to do buisness do yourself a favor and rent from someone else they may acuse you of stealing and treat you like a criminal beware

Harold griffin 
Rating:
1.0

Customer did not leave a comment.

Ralph Gonzalez 
Rating:
4.0

Customer did not leave a comment.

MIKE TRUETT 
Rating:
5.0

Customer did not leave a comment.

DONNIE WAKE 
Rating:
5.0

Customer did not leave a comment.

John Dunlap 
Rating:
4.0

Customer did not leave a comment.

Artur Arutyunov 
Rating:
5.0

Customer did not leave a comment.

Detra Weaver 
Rating:
5.0

Keep up the good work

Craig Norman 
Rating:
5.0

Excellent service & friendly staff.

Robert Barker 
Rating:
5.0

Everything was perfect.

Andy Moreno 
Rating:
4.0

The woman working was very friendly and tried her best to rectify the Gilbert locations error. After 30 minutes of effort on her part she had no choice but to escalate.

Paula Esmay 
Rating:
4.0

Customer did not leave a comment.

Luis Perez 
Rating:
5.0

Very friendly guy

Sandra Echavarria 
Rating:
5.0

Customer did not leave a comment.

BEVERLY TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Markay Anderson 
Rating:
5.0

Customer did not leave a comment.

ray hinojos 
Rating:
5.0

Your Hobbs store is terrible!!!! However, the Lovington store is great!!

Sandra Speir 
Rating:
2.0

Customer did not leave a comment.

Adam Gutierrez 
Rating:
4.0

We live in Hobbs and made a reservation for the UHaul trailer at the store on Joe Harvey about 5 days before we needed it. We were amazed when our call to pick up the trailer was from Lovington. We thought the store in Hobbs should have picked up the trailer in Lovington so we could get it in Hobbs. We were upset with the service from Hobbs; however, the lady in Lubbock could not have been nicer.

Robert Adams 
Rating:
5.0

she very accommodating. very professional. i had a great customer service experience.

ERIC DELA CRUZ 
No reviews have been submitted for this location.

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