Customer Reviews for Pack and Ship North Dakota LLC
(U-Haul Neighborhood Dealer)

339 reviews

3801 Memorial Hwy Ste A   Mandan, ND 58554

(701) 355-6071

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(701) 355-6071

3801 Memorial Hwy Ste A
Mandan, ND 58554

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Austin Evans 
Rating:
5.0

Customer did not leave a comment.

Gerry Leadbetter 
Rating:
4.0

Customer did not leave a comment.

Christopher Albert 
Rating:
5.0

No recommendations for improvement. But I would like to mention how helpful and friendly the service was; not just for me but for anyone who came in the door.

Ronya Hoblit 
Rating:
3.0

Customer did not leave a comment.

Tia White Eagle 
Rating:
5.0

Customer did not leave a comment.

Jessica Goranson 
Rating:
5.0

Customer did not leave a comment.

Bill Lorenz 
Rating:
5.0

Customer did not leave a comment.

ERIKA EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Darcy Turcotte 
Rating:
5.0

Safe ship are great people totally helpful and kind

Anne Besmer 
Rating:
5.0

This location was great. I had a previous reservation at another location. 2 miles from my home and place I was moving to. I got to my reservation and they did not have a working vehicle for me. I then had to drive 8 miles to pick up the vehicle which I was charged for. I think I should’ve been notified prior and compensated for the miles I had to pay for.

Joe Ware 
Rating:
4.0

to start this conversation I want to make it clear that the location where I picked up my trailer and the location where I dropped off my trailer where great people. My gripe is military personnel have used Uhaul for many, many, many years. When i ask the a military discount I was told at both the beginning and end of my trip, that their computer programs were not set up to give discounts. SHAME ON YOU, UHAUL. I am hugely disappointed in this organization. Then when I find out the cost of my trip, going eastward, I get my 2nd slap in the face. The cost is determined by what direction Im taking the Uhaul. REALLY people ! Unbelieveable how you rip off people.

ANGELA BRANDNER 
Rating:
5.0

Customer did not leave a comment.

Jacki Haff 
Rating:
5.0

Customer did not leave a comment.

daniel hampton 
Rating:
4.0

Very disappointed on the fees and no U haul discount to return back to the location, I guess it’s a miscommunication when I went through the U haul website to get places to rent from, I did not know this place owns their own equipment. Process to go through to return the van was time consuming. I won’t rent again

Teresa Mertz 
Rating:
5.0

The persons here are great to be around and I can't say enough good about them.

Sherman Sorenson 
Rating:
5.0

Customer did not leave a comment.

Jodee Hoke 
Rating:
5.0

Nothing. They were excellent

Don Westlund 
Rating:
5.0

Customer did not leave a comment.

Don Westlund 
Rating:
5.0

Customer did not leave a comment.

Jake Klassen 
Rating:
4.0

Customer did not leave a comment.

Kathy Bnget 
Rating:
5.0

N/A

Reid Katzung 
Rating:
3.0

Dropped off after hours and used app so no interaction with anyone.

Scott Krebs 
Rating:
5.0

Customer did not leave a comment.

Brian Trzpuc 
Rating:
5.0

Side mirrors would not adjust. App would work to check in the van.

Thomas Connolly 
Rating:
5.0

Customer did not leave a comment.

MIKELL STARR 
Rating:
5.0

I dropped the trailer off on Sunday and returned it online. There were no personnel present when I dropped it off.

Brac Mettler 
Rating:
5.0

Customer did not leave a comment.

Roger Roehl 
Rating:
5.0

Bigger sign to make it easier to see.

Loren Kordonowy 
Rating:
4.0

Make sure when someone makes a res. You have the equipment . I reserved a 4x8 trailer and ended up with a 6x12. Way to much for my little Jeep. But I had no choice!!

Mark Fatticci 
Rating:
5.0

Customer did not leave a comment.

silas tai 
Rating:
5.0

Customer did not leave a comment.

Austin Riopelle 
Rating:
5.0

Customer did not leave a comment.

Dan Bielski 
Rating:
5.0

Give this man more equipment and rentals. Dennis has excellent customer skills and the best attitude to have and operate a uhaul rental store.

Mark Roeder 
Rating:
5.0

Customer did not leave a comment.

Peggy Prasek 
Rating:
5.0

This was the second site we had to go to get a truck. We were pleased with how they worked with us. The first location, MAC's in Bismarck, did not have our 26 ft truck, which had been reserved, and had rented it out to someone else. Due to circumstances beyond our control, bad weather, we had to reschedule twice in two weeks. There were no 26 ft trucks in the area and had to rent a 15 truck from the above facility and had to make two trips instead of one. Very time-consuming and aggravating. Got a very late start on Saturday, resulting in getting back early morning, resulting in packing the truck again until 1:30 in the morning. Packing was finished early afternoon and arrived late afternoon at final destination. What should have been finished in one day, resulted in a two-day marathon. Very exasperating experience for all involved. Except for working with the above facility, it was not a good experience!

Arta Leno 
Rating:
4.0

Customer did not leave a comment.

Joan TWEEDALE 
Rating:
3.0

The stated size of the truck was misleading. It was advertised as a 15' truck, and the web site lists the truck's interior dimensions as 15' x 7'8" x 7'2", but the real length of the cargo space that is 7'2" high is 12'5". I even asked the person checking me in if the length from behind the cab to the end was 15', and he confirmed it was. This should be advertised as a 12' truck with a Mom's attic

Charles McDonald 
Rating:
4.0

Customer did not leave a comment.

KELVIN BOESPFLUG 
Rating:
5.0

The shop employee was awesome he did A great job.

Shane Naslund 
Rating:
1.0

U-haul gave me a truck that was unsafe/fire hazard. U-haul still wanted me to still drive this truck. I will be calling the DOT/Motor carries department on this matter.

Scott Waliser 
Rating:
3.0

It's no longer called Pack and Ship. It's called Safe Ship. This makes it confusing.

Ashley Bullinger 
Rating:
4.0

Customer did not leave a comment.

james DAVIS 
Rating:
5.0

Customer did not leave a comment.

Austin Evans 
Rating:
4.0

Customer did not leave a comment.

Kaylee LaClompte 
Rating:
5.0

Stay the same way

Paul Westerheim 
Rating:
5.0

Efficient and great experience picking up my Uhaul trailer!

Kayla Thorson 
Rating:
5.0

Customer did not leave a comment.

Garrett Moon 
Rating:
4.0

Customer did not leave a comment.

Jay Clark 
Rating:
5.0

Everything was great.

Dennis Friesz 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GATZ 
Rating:
4.0

I would recommend putting jacks on your trailers to assist in putting the hitch on and and especially removing them from vehicles. I had an extremely difficult time taking the trailer from my vehicle and had to call and have someone help me. Luckily, I could get ahold of someone. Otherwise I would’ve had to take the trailer home with me because I couldn’t remove it by myself. They are too heavy and not female user-friendly.

Andra Miller 
Rating:
3.0

Returning the U-haul was quick and easy here but I got charged $35 for gas. When I picked up the truck it was a little under half a tank and I returned it at 3/8 tank. I think getting charged for a 1/16 of a tank difference is a little much especially considering I got charged over $6 a gallon

Kyle Lempia 
Rating:
5.0

Very friendly, organized and clean

Terrence Droll 
Rating:
5.0

Nothing, akk was great.

Juan Dominguez 
Rating:
5.0

Customer did not leave a comment.

Alexius Boelter 
Rating:
4.0

Customer did not leave a comment.

Michael Miller 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL CHRISTENSEN 
Rating:
5.0

Customer did not leave a comment.

Sheryl Jones 
Rating:
5.0

Employees at Safe Ship in Mandan, ND (Drop-Off Location) were exceptionally accomodating and helpful.

Anton Heidrich 
Rating:
5.0

Dennis was informative and friendly

Perry Schuetz 
Rating:
5.0

Customer did not leave a comment.

Roger Roehl 
Rating:
1.0

Customer did not leave a comment.

Kayla Ottmar 
Rating:
3.0

Customer did not leave a comment.

Zelvan Phillips 
Rating:
5.0

Customer did not leave a comment.

Michelle Stillwell 
Rating:
2.0

Dropped it off with more gas than it had when I picked it up but they still charged me for fuel. Guy was not helpful when I called

TIMOTHY BOZMAN 
Rating:
5.0

the place was easy find. great place. just didnt know where to park the truck legally if i parked it illegal

FRANCIS AZURE 
Rating:
4.0

Customer did not leave a comment.

JESSE SEIFERT 
Rating:
4.0

Customer did not leave a comment.

CONRAD WINGERTER 
Rating:
5.0

App has loading problems

FRANKLIN WHITE BULL 
Rating:
3.0

Uhaul customer service is terrible. Called with an issue and instead of getting it resolved, the customer rep kept interrupting me and talking over me when she should have been listening to the problem. 100% would not recommend any uhaul services to anyone in the future. I've spent close to $1000 with uhaul in the last week and a half, I refuse to be treated the way I was by customer service ever again. Done with this company

CHRISTOFER COLE 
Rating:
4.0

Customer did not leave a comment.

Jason Johns 
Rating:
5.0

Customer did not leave a comment.

ANNETTE LYNCH 
Rating:
3.0

Make a sign that shows your a uhaul business. I had no idea where it was located drove back and forth numerous times and I passed it everytime. It made me late ! I hope they dont charge me for being 6min late due to no advertising. You want your customers to see your place from blocks away so they can get into the lane to turn and not to be stressed out because they passed the place

Kyle Kostelecky 
Rating:
5.0

Customer did not leave a comment.

KERRY FIGUEROA 
Rating:
5.0

Customer did not leave a comment.

BRANDON PALMERSHEIM 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL BURNHAM 
Rating:
5.0

Customer did not leave a comment.

CLEMENS NELSON 
Rating:
5.0

Customer did not leave a comment.

JUSTIN FRYER 
Rating:
3.0

Customer did not leave a comment.

Jan Zawitkowski 
Rating:
5.0

Customer did not leave a comment.

EMILY JOHNSON 
Rating:
5.0

Used app rental. Awesome!

Lori Ricter 
Rating:
5.0

Customer did not leave a comment.

JAMES MCHUGH 
Rating:
5.0

Customer did not leave a comment.

GERALD NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

EDWARD HELBLING 
Rating:
4.0

Inspect all tires before rental.

THOMAS BERGERON 
Rating:
5.0

Customer did not leave a comment.

GIDEON AMPONSAH 
Rating:
5.0

Customer did not leave a comment.

John Dempsey 
Rating:
4.0

Keep up the good work!

kenneth Kraft 
Rating:
5.0

Customer did not leave a comment.

NORMAN CLARK 
Rating:
5.0

The guys were super helpful and fun to work with.

Rich Cieslak 
Rating:
5.0

Customer did not leave a comment.

YVONNE KROH 
Rating:
2.0

They don’t work weekends they don’t have returns spots after hours or weekends market under camera

MOHAMED KHALIFA 
Rating:
5.0

Customer did not leave a comment.

Dennis Kammerer 
Rating:
4.0

Customer did not leave a comment.

Leonard Boehm 
Rating:
5.0

Customer did not leave a comment.

DARREN GIBBINS 
Rating:
5.0

Customer did not leave a comment.

Darren Gibbins 
Rating:
4.0

Customer did not leave a comment.

Vicke Grey 
Rating:
5.0

Customer did not leave a comment.

Lance Heuer 
Rating:
5.0

Customer did not leave a comment.

Phillip Eastgate 
No reviews have been submitted for this location.

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