El cliente no dejó un comentario.R. Clyde L.
Customer Reviews for Pack N Mail
(Distribuidor de U-Haul del vecindario)
Charlottesville, VA 22911
Services at this Location:
- Lun. - vie.: 9:30 a. m. - 5:30 p. m.
- Sab.: 9:30 a. m. - 2:30 p. m.
- Dom.: cerrado
- 5/16/2021: 9:30 a. m. - 11:00 a. m.
- 5/23/2021: 9:30 a. m. - 11:00 a. m.
- 5/30/2021: 9:30 a. m. - 11:00 a. m.
- 5/31/2021: 9:30 a. m. - 11:30 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A document with simple instructions related to Uhaul driving would be great for a first timer. I faced little bit problem to un-brake the parking brake (there was push lever that I noticed later) initially.Abu R.
El cliente no dejó un comentario.Matthew C.
Great customer service, very happy with your team in this location.Timothy M.
El cliente no dejó un comentario.Roger F.
El cliente no dejó un comentario.KENESHIALABRAY B.
The nice person on customer service at Pack and Mail was heroic. The app was useless, and she did everything. ¡Gracias!SANDRABAIN C.
They charge me more than rate Rental rate is $19.95 they charge me $39.90 Safe move is $14.00 they charge me $28.00Mohammad F.
El cliente no dejó un comentario.Timothy B.
Be sure the local UHaul phone reservationist is thorough and does their job. The woman on the 800 line was awesome. The woman t the pickup location was awesome. The local phone reservation guy was not awesome.Karen S.
Was after hoursJoel F.
Made moving easy!!Robert B.
El cliente no dejó un comentario.CLARENCEARNETT P.
El cliente no dejó un comentario.EVERETTBRACE A.
The uhaul man was very helpful and thoughtful. Please thank him for a job well done!ANTHONYGILBERT W.
There was an error on the fuel level at time of pick-up, which I am working to resolve. There was only 1/2 tank of gas in the vehicle, but paperwork indicated Full tank of gas. I called the Pantops location and they confirmed I should refuel to 1/2 tank prior to return. Final bill included a refueling charge, which is incorrect. I also took a photo of the fuel level and ODOMOTER reading to confirm. I hope this is resolved quickly.CHRISTOPHERKENT S.
Attendant was very helpful and knowledgeable . She explained everything very well.SCOTT D.
Great customer service and fast service !NAZISH L.
El cliente no dejó un comentario.JESSEEUGENE B.
Did not like the hidden charges I was not told about. Will not be using you againJENNIFERMICHELLE B.
Thankful for this location, as our reservation at another location could not be honored due to equipment reserved a month prior not being available. Pak N Mail had the vehicle we needed, had awesome staff, and was in a great location. As a result, we moved a future rental to this location.MATTHEWLENARD B.
El cliente no dejó un comentario.ELIZABETHT V.
El cliente no dejó un comentario.DANANEIL C.
The cargo van was not clean. We cleaned out the back before we used it. There was a fair amount of animal fur on the front passenger seat, which didn't bother me...but could be an issue for someone who is allergic. All other aspects of the experience were very good.CARRIELYNNETTE C.
issues. Nice person El, bad locationJOHNNY A.
App one time couldn't load saying error messages when picking up the rentalYvan R.
El cliente no dejó un comentario.Andre J.
Pick-up was quick and painless.HAROLD B.
El cliente no dejó un comentario.MUSTAFAKAREEM A.
El cliente no dejó un comentario.Mitchell F.
Very efficient and friendly! Movers were fantastic! And Gary at the storage facility was very accommodating when we needed a larger storage unit. Great job by all.Wesley D S.
El cliente no dejó un comentario.Spencer C.
El cliente no dejó un comentario.toni S.
El cliente no dejó un comentario.Joseph L.
Although I did everything by mobile, excellent customer service when I did speak with the store and online staff.David S.
El cliente no dejó un comentario.ANDREW R.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Mary W.
Always professional, efficient and very friendly. Would not go anywhere else!Lindsey M.
I did not understand the process and ended paying for things I did not get. When I tried on numerous occasions to get refunded, I ran into roadblocks that took much time and I finally gave up.Laura R.
THE GAS TANK WAS EMPTY WHEN I PICKED UP THE UHAUL. SO, I ENDED UP FILLING IT TO HALF A TANK!!!!Brian B.
El cliente no dejó un comentario.Hannah M.
charged 171.25 for less than 4.5 hrs use and a cleaning fee, in which the Uhaul was not dirty when returned. I was told it was no problem if after 2:15 pm, to drop the key off in drop box. called to complain and spoke to someone who would check into it and get back to me and haven't heard back.Deborah L.
Great rental and return experience. Best place we have used to rent from UHaul.KATHRYN J.
The pickup went fine. No where did they say the dropoff was at a different location, in fact I asked the person at the pickup where the key drop off was. After a hard day of moving, we drove to Pack n Mail to drop the truck off, I click the drop off link and it says to drop off at a different location. This is the first time it was ever noted the drop off was different. We were picking up take out after we dropped it off, so I wasted 45 min of my time, plus our take out got cold due to the change. I actually want my money backâ€" as far as I am concerned, u-haul breached the contract and wasted an hour of my time and ruined $150 worth of take out food.Paul P.
El cliente no dejó un comentario.JAMESO'NEIL B.
Very helpful staff.THEODORESCOTT H.
The Pack and Mail was not normally open on Sunday, but when I contacted the owner on Saturday to confirm my reservation, he volunteered to be there at 9 AM Sunday to make my check-in easier. Exceptional customer service.Kenneth R.
El cliente no dejó un comentario.Douglas B.
El cliente no dejó un comentario.MARKSCOTT R.
Very clean simple process! pick up and drop off went flawless. Will use again.Dante' W.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.NARENDRA K.
Nicole was fantastic! Very friendly, helpful, and professional!Way to go!TOANTRONG N.
El cliente no dejó un comentario.toni S.
El cliente no dejó un comentario.Russell C.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.James D.
Great experience!GEORGEMACMICHAEL F.
The on-line system, though workable, was sluggish and difficult on a small screen.David H.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Alfonso R.
El cliente no dejó un comentario.Anita S.
Very friendly and helpful staff. I was called by Pete Mantell, at drop off location about the condition of truck. I explained the condition of the truck and problems that I experienced at pick up location. He was very understanding and helpful.Ronald E.
The mail box is too hard to find! it is behind a wall.Heze C.
The ladies in the office were friendly but the uhaul itself was in poor shape and after reviewing the final bill, I am hugely disappointed. 1) there was a crack in the windshield 2) the mileage has to be wrong as I only drove to exit 136 and returned back to my home off exit 124 (picked up a treadmill). 3) I would dispute the mileage because I always take photos of the dashboard before driving one. Unfortunately, I was unable to see the dashboard due to â€œlow tire pressureâ€ alert was on in place of digital odometer. I do have a photo of this. I have no idea how they got the mileage amount they have. 4) i contacted the ladies that assisted me by phone about the alert and they said â€œit was fineâ€. If it was fine, an alert wouldn't be on. That is dangerous. 5) the drivers side visor is damaged and kept falling down, which could cause a hazard. 6) I had the truck for a few hours and somehow it cost $169- when I was told it would be $67. Disappointed and feel taken advantage of.ANDREAMICHELLE A.
All goodBOGDAN I.
El cliente no dejó un comentario.Clarence P.
The pickup I rented showed on the dashboard that it needed an oil change and was low on windshield wiper fluid. Other than that, I was very satisfied and will rent again.william C.
El cliente no dejó un comentario.Allen W.
El cliente no dejó un comentario.Susan P.
Don't charge them for something you don't have. And just hope they don't notice... refund me for the dolly.Francis B.
El cliente no dejó un comentario.Philip S.
El cliente no dejó un comentario.MINGZHI Y.
El cliente no dejó un comentario.Michael B.
Quick and easy drop off.Larry B.
I had a local rental for 24 hours and whole process from start to end was professional. Especially liked being met as I parked the truck in the parking lot in front of the store when returning. Gentleman met me at the truck, I handed over the keys and was on my way. He took care of the close out.Robert S.
This was super fast and easy. The only thing that I would recommend as a change is to let people know ahead of time the second identification needs (either a passport or having a friend's contact). I didn't know this was going to be needed, and I had to go through a couple of friends before one actually answered their phones. If I had known ahead of time, the whole process would have been seemlessMelissa D.
El cliente no dejó un comentario.Laurel M.
El cliente no dejó un comentario.ZHAMSHIDABDULLAY A.
El cliente no dejó un comentario.Ray S.
El cliente no dejó un comentario.thomas C.
El cliente no dejó un comentario.Rebecca M.
Did not include utility dolly I paid for. There was also one pair of flip flops left in the vehicle and dog hair everywhere.FELIX S.
Great service, quick and knowledgeable. Would definitely recommend this rental location.Jennifer W.
Working bathroom would be a big helpJohn R.
This was by far the smoothest U-Haul transaction that I have ever had (and I've had quite a few). Going through Pack N Mail was the best decision. They are SO NICE there. Thank you for the non-stressful experience!! The truck was extremely clean, drove very well, and was easy on gas, too! :):)Christine D.
Steering cover is recommended. It was worn out. It was sticky and felt uncomfortable.PRICE A.
Charged me for furniture pads that I never received. Ignores contact attempts to rectify problem.JOE P.
The Customer service person at Pack N Mail in Pantops was wonderful to work with. He was detailed and specific about expectations for renting, mileage, gas, and return condition. My family will definitely rent a Uhaul from him again!Mari N.
have someone look over the rental truck with you prior to leaving.PAUL D.
I did an after hours drop off so I did not interact with any staff but the location was convenient and easy to use.Eugene W.
El cliente no dejó un comentario.ROBERTWESLEY A.
El cliente no dejó un comentario.PETER D.
The truck we reserved was unavailable (someone was late returning it), however the agent upgraded us to a larger truck for no cost. Very well done and efficient.Jennifer W.
Super friendly and helpful customer service! Easy pick up and fast service.CLINTONDANIEL E.
El cliente no dejó un comentario.Rudolph G K.
They were friendly and efficient. And very understanding when we were running late on our return. Moving isn't fun but the folks here made the process of renting a truck smooth and easy. ¡Gracias!JAMESMICHAEL M.