Customer Reviews for Pack It Ship It Store It
(U-Haul Neighborhood Dealer)

199 reviews

2540 S State Hwy 19   Trinity, TX 75862

(936) 594-1072

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(936) 594-1072

2540 S State Hwy 19
Trinity, TX 75862

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

Debra Hilbrands 
Rating:
4.0

Customer did not leave a comment.

Manuel Obregon 
Rating:
5.0

Nothing, continue to provide the outstanding services you have.

Michael Crowl 
Rating:
5.0

Customer did not leave a comment.

John Coggin 
Rating:
5.0

service is great

John Coggin 
Rating:
5.0

Extremely helpful always!!!

Deborah Holley 
Rating:
4.0

Customer did not leave a comment.

jeffery jackson 
Rating:
5.0

Keep it like it is!

Sam Marino 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sulewski 
Rating:
5.0

Customer did not leave a comment.

Jason King 
Rating:
5.0

Staff was very helpful

Michael Crowl 
Rating:
5.0

Helped me out and was very kind

Sonya Boutte 
Rating:
2.0

Customer did not leave a comment.

Michael Harlow 
Rating:
4.0

Customer did not leave a comment.

Fredrick Farrell 
Rating:
5.0

Customer did not leave a comment.

David Youngblood 
Rating:
5.0

Customer did not leave a comment.

joyce elmore 
Rating:
5.0

Customer did not leave a comment.

Thurston Dean 
Rating:
5.0

Very friendly and accommodating. Even helped me unhook the trailer before business hours. I’d recommend them to anyone! Thanks

MICHAEL DUE 
Rating:
5.0

Great customer service. Very helpful on changing drop off location.

SAL GUTIERREZ 
Rating:
5.0

The whole process was simple and the u-haul manager at this location was very nice and helpful.

Tommy Holmes 
Rating:
5.0

Pat was great to work with. He helped our move go smoothly.

Renee LaFleur-Croft 
Rating:
5.0

Customer did not leave a comment.

Dawn soto 
Rating:
5.0

Customer did not leave a comment.

will smith 
Rating:
5.0

Customer did not leave a comment.

Justin Gerstner 
Rating:
5.0

Customer did not leave a comment.

Charles Butler 
Rating:
5.0

Very satisfied with the pickup and especially the drop off. Office staff in Trinity is top notch

Scott Murphy 
Rating:
5.0

Customer did not leave a comment.

lindsay slimp 
Rating:
5.0

Prompt & friendly service.

Troy Bearden 
Rating:
5.0

Customer did not leave a comment.

Anna Duke 
Rating:
4.0

Customer did not leave a comment.

Sandi Tidmore 
Rating:
5.0

Customer did not leave a comment.

richard hooter 
Rating:
5.0

Customer did not leave a comment.

thomas stewart 
Rating:
5.0

PAT WAS VERY FRIENDLY AND HELPFUL.

thomas stewart 
Rating:
4.0

Customer did not leave a comment.

TROY FEILD 
Rating:
5.0

Have locations that are closer together so it is not an hour drive one way to pick up the boxes.

Rating:
5.0

Have someplace to set my phone so I could use the gps. No matter where I set it it fell.over (cup holders, in front of speedometer. The truck rode really rough).

michael wernberg 
Rating:
5.0

Customer did not leave a comment.

Sharon Kramer 
Rating:
5.0

Customer did not leave a comment.

Jason Schroeder 
Rating:
5.0

Everything was awesome went smoothly. The guy at this location was very friendly and helpful. I would recommend this location anyday. Thank you

kim whitenburg 
Rating:
5.0

Helpful and professional

Dorsey Holsinger 
Rating:
5.0

The only improvement needed item we noticed is that the internet was problematic and slowed the process down.

Kent Jones 
Rating:
5.0

They always treat me so well. Best Uhaul experience always.

Ron Mendleski 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KOSMALSKI 
Rating:
5.0

Evidently, someone alerted them that a U-Haul Truck was parked at this U-Haul Location, so they showed up a little more than an hour early to take care of me. Couldn't have been more pleased.

John Dill 
Rating:
3.0

Maintain the truck. Do a better job on preventive maintenance. I should be compensated for gas I had to buy . I told the attendant at the return site it had problems, he didn’t seem to care !

David Parker 
Rating:
5.0

Very nice man

Katrina Graves 
Rating:
4.0

Great customer service. Very friendly.

Marshell Bankhead 
Rating:
5.0

Customer did not leave a comment.

Aaron Abke 
Rating:
5.0

Customer did not leave a comment.

Melinda Causey 
Rating:
3.0

nice person did his part and knew what he was doing. Price was a surprise.

Mark wallace 
Rating:
3.0

Customer did not leave a comment.

Patricia Davis 
Rating:
4.0

Customer did not leave a comment.

Cheryl Ozmer 
Rating:
5.0

Customer did not leave a comment.

Spencer Rollins 
Rating:
5.0

The person was very informative and helpful. Very friendly made me feel very comfortable. I think his name was Pat and I would use this place again just because of him.

Sandra Snell-King 
Rating:
5.0

Friendly and quick service.

Troy Bearden 
Rating:
5.0

Customer did not leave a comment.

jeff moss 
Rating:
5.0

Very satisfied. Our Uboxes arrived ahead of schedule. Pat at Pack It Ship It was most accommodating with preparing our boxes for us to pick up. Great service, and easy to work with.

Renee LaFleur-Croft 
Rating:
5.0

The owner, Pat was very helpful. I needed to reschedule he was very accommodating and made useful suggestions that eased a very stressful move. I would recommend UHAUL in Trinity and Pat wholeheartedly! Cheers, John

john blair 
Rating:
5.0

Customer did not leave a comment.

Zachary Lujan 
Rating:
5.0

Customer did not leave a comment.

Robert Watson 
Rating:
5.0

Your representative was very kind. There was a little bit oof a problem with the computer and my license but he very calmly continued and worked everything out. It’s nice to have access to a rental facility locally. If the need arises in the future I will use the same facility.

Merrie Hannum 
Rating:
5.0

Replace the old and rotting Pods. When I arrived, the staff at U-Haul had to find a bit to remove the square head screw holding the Pod door closed. The wood was in such bad shape, 2 braces had to be screwed into the pod door to keep it closed properly, so it took 20 minutes to get into my pod. For the price these boxes should be in better repair.

Adam Hughes 
Rating:
4.0

The U-Box container was in terrible shape. After I locked it, and it was removed from my property, U-haul had to screw 2 braces into the door and jam to keep it shut, which then had to be removed by the representative in Trinity. Then main Item I was shipping was damaged, but everything arrived earlier than promised.

Adam Hughes 
Rating:
4.0

Customer did not leave a comment.

Rodney Blair 
Rating:
2.0

I ordered packing blankets and they were not included. Since it was an after hours pick-up I had to submit a photo and note it when I picked it up. I have heard nothing back from u-haul about reimbursement. Now I have to spend more time trying to figure out how to get my money back.

Salah Hourani 
Rating:
3.0

Customer did not leave a comment.

Frank Thompson 
Rating:
3.0

Customer did not leave a comment.

Lucas Buchanan 
Rating:
5.0

Customer did not leave a comment.

Kim Moran 
Rating:
5.0

Great customer service through and through.

Ricardo Gonzales 
Rating:
5.0

Friendly helpful u haul location was very pleased.

WAYNE BISHOP 
Rating:
3.0

The rep was friendly and the trailer was delivered on-time and as promised. No issues with that at all. The facility could definitely use some improvement. It was very hot inside with no air circulation. It didn't look very secure. All of our goods were fine, but it just doesn't leave you with a warm and fuzzy when you are dropping your trailer off. We would use again. As stated, all was good and delivered as promised.

Heather Chandler 
Rating:
5.0

Great place to rent from. The staff was very nice and helpful. Hooked the trailer up for me and were still there when I brought it back later in the evening and unhooked it. Definitely a five-star location.

JEFFREY YAUGER 
Rating:
5.0

The first truck picked up had a gas leak on the gas tank. I put $70 in gas tank, when we noticed leak in gas tank at the station. I would like to be reimbursed, please. Thanks, Debra Meyer meyerdebra05@gmail.com 832 860 8555

Debra Meyer 
Rating:
5.0

So helpful and friendly!

Julia Degnan 
Rating:
5.0

The staff was first class!

glenn ratcliff 
Rating:
5.0

Customer did not leave a comment.

Stevi Whitaker 
Rating:
5.0

Great service

David Brewer 
Rating:
5.0

The attendant aas very helpful as always and a pleasure doing business with Courteous, professional and on top of his work Got me in and out in no time

DAVIDJOSE LEON 
Rating:
1.0

Owner of the buisness attempted to blame me for crack in windshield. Very unprofessional. Knowing that him and I both inspected the vehicle before I took it.

Evan Franks 
Rating:
5.0

The store in Trinity was very accommodating as the heat effected my schedule they continued to work with me, and didn't act like I was crazy as the summer heat made thinking normally difficult.

George Custer 
Rating:
5.0

Customer did not leave a comment.

Catherine Moak 
Rating:
5.0

Staff was extremely helpful, responsive, professional and nice

wendy kolpack 
Rating:
3.0

Customer did not leave a comment.

Kathryn Page 
Rating:
5.0

Very friendly personnel.

sal gutierrez 
Rating:
5.0

Everything was good. A little expensive plus the price of gas. But overall good deal.

Martin Davies 
Rating:
4.0

Customer did not leave a comment.

Alyce Oneal 
Rating:
5.0

Don’t touch that side they are above and beyond in every way. I hated saying goodbye finally having my stuff delivered to my new house. They are not just workers they have become family always there when I had a question

Donna Marie Donovan 
Rating:
5.0

So impressed with everyone. Service was above and beyond. All of our things made it intact. I would definitely recommend this business to everyone!

Jacqueline Landstrom 
Rating:
5.0

They are the best... Very easy service, very professional and impeccably personable. I'm very pleased. It's the best U-Haul experience I have ever had..

Annette Richardson 
Rating:
5.0

Customer did not leave a comment.

JARVIS TYSON 
Rating:
5.0

I understand the size of the pods with the trailers but it would be nice to have to options for a pod that fits a whole double trailer. I couldn’t fit any of my couches and had to sell them cheaply last minute.

MIchael Luna 
Rating:
5.0

Customer did not leave a comment.

Keith Eckert 
Rating:
5.0

Pat was professional about the transaction and pleasant to do business with. I will definitely suggest this location to friends and family. I will not hesitate to do business with Pat in the future. . .

Steve Gorden 
Rating:
5.0

The man that was working there was so. Polite and courteous. He told us he would let y'all know about the dolly and headlight.

Amie Johnson 
Rating:
5.0

The employees were very friendly and helpful

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

DELMA HARE 
Rating:
5.0

All staff members were excellent. Pat was absolutely amazing and accommodating. If I need another Uhaul I will most certainly come see him.

MARLEE BIRD 
Rating:
5.0

Customer did not leave a comment.

DAVID CLOUGH 
Rating:
5.0

Awesome

ROBERT HEBERT 
Rating:
5.0

Great service!

ROBERT GIBSON 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • U-Box® Containers

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