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So much email that it was confusing. Otherwise everything is a 10 star The people at the Trinity Texas store are the friendliest people ever! 10 stars to them!!!! Yeah
1.) Your website is terrible - slow and crash-happy. 2.) Your staff, although always pleasant, is largely incompetent. I am still STILL waiting on refund for my first month's UBox rent. I have been passed between multiple people and departments at UHaul. 3.) Not sure why the Chiefland or Fanning Springs (Florida) UHaul facilities (or even Perry or Cross City or Crystal River) don't handle UBoxes... Also, routing the delivery was a bizarre experience... it cost MORE to ship them a shorter distance... (significantly more to ship them to Ocala, FL (which is half the distance of Brooksville, FL from Cedar Key, FL). 4.) Overall, we're pretty happy with this experience. UBoxes allowed us to pack at OUR pace and schedule and alleviated a lot of stress.
Judith in PCB FL is awesome. Outstanding customer service. I highly recommend this location to anyone.
Friendly and helped me pick out the correct truck for my needs.
Kim was amazing! Staff very friendly and helpful
Both the start location and end locations for this adventure were amazing! UHaul staff is very accommodating and friendly.
Maybe have a few people who know what they are doing. Maybe have someone mention that you get charged extra if not to store by certain time, instead of just telling them a day. They suck. Never use them again, period
Excellent service!! Thank you Kim and Jenifer and Pat for your awesomeness!
They were the nicest people I've ever met! Down to earth and welcoming!
Very friendly and helpful personnel at U-Haul drop off point.
The people that worked there were very nice and helpful!
Better connection to internet to get the job done faster. And the customer service got lthe worst people I would they didn't even want to give a discount
It was not the man's falut at all , but there needs to be faster/better Internet..we we're waiting for about 2 hours because the internet wasn't very good, I would recommend a better Internet of some sort.
Get rid of covid
Your equipment & rental people are very good, but your computer interface with customers is not a pl Asante experience.
Lobg long time to get truck 2 and half hours.
The Auto Transport trailer I was supplied was an older model but since I had to rent at the last minute it was the one Uhaul found to give me. It had old tires and one became flat only 2 hours into my trip. After waiting almost 3 hours for it to be repaired I continued my trip. However, the next morning I inspected the tires more closely and determined I did not want to travel 1000 miles hauling a 3500 vehicle on those tires. So, I located a Uhaul dealer on my route and found one with a newer trailer. I then exchanged the old trailer at that location. The remainder of my trip was uneventful. The new trailer preformed fine. During the initial process of Uhaul finding me a trailer the Traffic rep found a trailer quickly but whomever chose this old trailer to send out for a rental should had seen it was an older model and not sent it. I was told by the center that I got the new trailer from that the trailer I was given to rent was not made anymore and should not have been sent out for a long haul rental.
