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Herbert P.
Customer Reviews for Pack It Ship It Store It
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The first trailer I tried to rent shook really bad. I would recommend some type of assessment of stock
josue D.It wasn't real clear where to leave the truck. They were already closed when I arrived.
Randall C.Friendly staff, very nice
Phillip J.Pat is the most friendly, kind, and helpful staff I have ever worked with for any service.
abby D.The only thing that was bad was the truck came with only 1/4 of a tank of gasoline.
OLIVIA W.Great guy helped me and everything was smooth.
William H.Very busy and still very helpful and efficient
ron L.Pat is great at his job, great with people, and he seems to know just about everyone in town. Great shop and great owner.
Paul S.The original location in Huntsville could not access my records nor did they have the rental unit I had reserved. The account manager for Uhaul helped me find the rental in Trinity.
Grady B.Owner was very nice and made my move work. He even gave me larger truck at no charge. Let me explain the reason for the larger truck. When i pulled out in the first truck the message Service Advance Traction came up. The owner could not resolve. The second truck had the check engine light come on when I went to pull out. The last one worked fine. He was very upset at the state of the vehicles but they should have been checked before pickup. Delay of 1 hour getting truck.
Cort G.Evidently it's a new store. They didn't have some of the wrappings that I needed, but they were very accommodating..
SUZANNE H.The customer service was excellent.
DEBORAH H.So much email that it was confusing. Otherwise everything is a 10 star The people at the Trinity Texas store are the friendliest people ever! 10 stars to them!!!! Yeah
Eric F.1.) Your website is terrible - slow and crash-happy. 2.) Your staff, although always pleasant, is largely incompetent. I am still STILL waiting on refund for my first month's UBox rent. I have been passed between multiple people and departments at UHaul. 3.) Not sure why the Chiefland or Fanning Springs (Florida) UHaul facilities (or even Perry or Cross City or Crystal River) don't handle UBoxes... Also, routing the delivery was a bizarre experience... it cost MORE to ship them a shorter distance... (significantly more to ship them to Ocala, FL (which is half the distance of Brooksville, FL from Cedar Key, FL). 4.) Overall, we're pretty happy with this experience. UBoxes allowed us to pack at OUR pace and schedule and alleviated a lot of stress.
Daniel W.Judith in PCB FL is awesome. Outstanding customer service. I highly recommend this location to anyone.
MARY D.Friendly and helped me pick out the correct truck for my needs.
Roy K.Kim was amazing! Staff very friendly and helpful
Sandra H.Both the start location and end locations for this adventure were amazing! UHaul staff is very accommodating and friendly.
Sandra H.Maybe have a few people who know what they are doing. Maybe have someone mention that you get charged extra if not to store by certain time, instead of just telling them a day. They suck. Never use them again, period
carolyn P.Excellent service!! Thank you Kim and Jenifer and Pat for your awesomeness!
Rhonda D.They were the nicest people I've ever met! Down to earth and welcoming!
Terry P.Very friendly and helpful personnel at U-Haul drop off point.
Carlos G.The people that worked there were very nice and helpful!
Tia M.Better connection to internet to get the job done faster. And the customer service got lthe worst people I would they didn't even want to give a discount
JENNIFER R.It was not the man's falut at all , but there needs to be faster/better Internet..we we're waiting for about 2 hours because the internet wasn't very good, I would recommend a better Internet of some sort.
gordon L.Get rid of covid
OBIE L.Your equipment & rental people are very good, but your computer interface with customers is not a pl Asante experience.
Louis S.Lobg long time to get truck 2 and half hours.
James M.The Auto Transport trailer I was supplied was an older model but since I had to rent at the last minute it was the one Uhaul found to give me. It had old tires and one became flat only 2 hours into my trip. After waiting almost 3 hours for it to be repaired I continued my trip. However, the next morning I inspected the tires more closely and determined I did not want to travel 1000 miles hauling a 3500 vehicle on those tires. So, I located a Uhaul dealer on my route and found one with a newer trailer. I then exchanged the old trailer at that location. The remainder of my trip was uneventful. The new trailer preformed fine. During the initial process of Uhaul finding me a trailer the Traffic rep found a trailer quickly but whomever chose this old trailer to send out for a rental should had seen it was an older model and not sent it. I was told by the center that I got the new trailer from that the trailer I was given to rent was not made anymore and should not have been sent out for a long haul rental.
Leland K.