The inside of the truck was gross. Even though it was supposed to be a non-smoking vehicle it was clear that someone did smoke as they left behind ask on the steering wheel console and a cigarette butt in a cup holder.
Sarah N
Customer Reviews for Pack It Ship It Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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He was very helpful and respectful and I would use him again very nice man
Aaron MAdditional staff.
DENNIS BEfficient check in
Stephen LThis location and person working there was good. They took care of the reservation properly. But the uhaul experience overall wasn't good. Hung up on several times. Their system was down at the time that I picked up the equipment in Trinity, TX and again the store people were ok but the uhaul online and phone customer service was hit or miss. I was so frustrated by the end I was wishing that I had another moving option. But hey I got it done so there's that
jeremy gNot to far from the house.perfect
RONNIE JTrinity Uhaul were a great help. Very friendly, professional and knowledgeable. Definitely recommend to everyone
bobbi sThe entire experience from my pick up to my drop off was great. Thank you !!
Michele MAll good.
Wayne BPat always takes very good care of me. Will be renting from him again.
Debora BClerk was absolutely wonderful and helpful. Great patience and customer service!
Erika PPat was absolutely wonderful!! He was very helpful & kind. I had no problem with picking up & going through the process of picking up & leaving.
Tabatha KThank you for the convenience and the excellent customer service.
James HCustomer service was very efficient very polite everything was very quick and done in a timely manner I had no issues whatsoever thank you very much.
Nicole SDiscounts for continuous customers
DONWON CVery easy to get set up
Derek BNothing. Just continue with great customer service and 😊😁
rebecca aThe location was closed and no one was rhere
Joe MYes, I would recommend these guys. The transaction was smooth and easy. No stress and I was handled professionally.
Charles MThe gentleman was a pleasure to work with. He was very friendly and eager to help. Best experience I've ever had dealing with uhaul.
STEPHANIE HThe average rating is due to the fact that I cancelled the 3rd Ubox and was still charged for it. I had to reach out to customer service to get the refund.
Thomas PVery nice man
MIKE HThe app to check in is difficult to use. It does not allow to switch back and fort g from landscape to portrait. When it does it makes you restart the entire process. This is extremely frustrating.
Toni TMr. Knight was very knowledgeable and helpful with all of our questions. Will definitely be back.
James HWhen I dropped the truck off, the employee was very helpful and I really appreciate them. Helping me out. They were very awesome and well. Customer service, was Great thank you.
Maria EExcellent customer service
Debra HNothing, continue to provide the outstanding services you have.
Michael Cservice is great
John CExtremely helpful always!!!
Deborah HKeep it like it is!
Sam MStaff was very helpful
Michael CHelped me out and was very kind
Sonya BVery friendly and accommodating. Even helped me unhook the trailer before business hours. I'd recommend them to anyone! Gracias
MICHAEL DGreat customer service. Very helpful on changing drop off location.
SAL GThe whole process was simple and the u-haul manager at this location was very nice and helpful.
Tommy HPat was great to work with. He helped our move go smoothly.
Renee LVery satisfied with the pickup and especially the drop off. Office staff in Trinity is top notch
Scott MPrompt & friendly service.
Troy BPAT WAS VERY FRIENDLY AND HELPFUL.
thomas sHave locations that are closer together so it is not an hour drive one way to pick up the boxes.
Have someplace to set my phone so I could use the gps. No matter where I set it it fell.over (cup holders, in front of speedometer. The truck rode really rough).
michael wEverything was awesome went smoothly. The guy at this location was very friendly and helpful. I would recommend this location anyday. Gracias
kim wHelpful and professional
Dorsey HThe only improvement needed item we noticed is that the internet was problematic and slowed the process down.
Kent JThey always treat me so well. Best Uhaul experience always.
Ron MEvidently, someone alerted them that a U-Haul Truck was parked at this U-Haul Location, so they showed up a little more than an hour early to take care of me. Couldn't have been more pleased.
John DMaintain the truck. Do a better job on preventive maintenance. I should be compensated for gas I had to buy . I told the attendant at the return site it had problems, he didn't seem to care !
David PVery nice man
Katrina GGreat customer service. Very friendly.
Marshell B