Customer Reviews for Pack It Ship It Store It
(U-Haul Neighborhood Dealer)

212 reviews

2540 S State Hwy 19   Trinity, TX 75862

(936) 594-1072

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(936) 594-1072

2540 S State Hwy 19
Trinity, TX 75862

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman was a pleasure to work with. He was very friendly and eager to help. Best experience I've ever had dealing with uhaul.

STEPHANIE H 
Rating:
3.0

The average rating is due to the fact that I cancelled the 3rd Ubox and was still charged for it. I had to reach out to customer service to get the refund.

Thomas P 
Rating:
5.0

Very nice man

MIKE H 
Rating:
5.0

Customer did not leave a comment.

Miguel A 
Rating:
5.0

The app to check in is difficult to use. It does not allow to switch back and fort g from landscape to portrait. When it does it makes you restart the entire process. This is extremely frustrating.

Toni T 
Rating:
5.0

Customer did not leave a comment.

Stephanie K 
Rating:
2.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Mr. Knight was very knowledgeable and helpful with all of our questions. Will definitely be back.

James H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

nichole w 
Rating:
5.0

When I dropped the truck off, the employee was very helpful and I really appreciate them. Helping me out. They were very awesome and well. Customer service, was Great thank you.

Maria E 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Excellent customer service

Debra H 
Rating:
4.0

Customer did not leave a comment.

Manuel O 
Rating:
5.0

Nothing, continue to provide the outstanding services you have.

Michael C 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

service is great

John C 
Rating:
5.0

Extremely helpful always!!!

Deborah H 
Rating:
4.0

Customer did not leave a comment.

jeffery j 
Rating:
5.0

Keep it like it is!

Sam M 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Staff was very helpful

Michael C 
Rating:
5.0

Helped me out and was very kind

Sonya B 
Rating:
2.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

Customer did not leave a comment.

Fredrick F 
Rating:
5.0

Customer did not leave a comment.

David Y 
Rating:
5.0

Customer did not leave a comment.

joyce e 
Rating:
5.0

Customer did not leave a comment.

Thurston D 
Rating:
5.0

Very friendly and accommodating. Even helped me unhook the trailer before business hours. I’d recommend them to anyone! Thanks

MICHAEL D 
Rating:
5.0

Great customer service. Very helpful on changing drop off location.

SAL G 
Rating:
5.0

The whole process was simple and the u-haul manager at this location was very nice and helpful.

Tommy H 
Rating:
5.0

Pat was great to work with. He helped our move go smoothly.

Renee L 
Rating:
5.0

Customer did not leave a comment.

Dawn s 
Rating:
5.0

Customer did not leave a comment.

will s 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Very satisfied with the pickup and especially the drop off. Office staff in Trinity is top notch

Scott M 
Rating:
5.0

Customer did not leave a comment.

lindsay s 
Rating:
5.0

Prompt & friendly service.

Troy B 
Rating:
5.0

Customer did not leave a comment.

Anna D 
Rating:
4.0

Customer did not leave a comment.

Sandi T 
Rating:
5.0

Customer did not leave a comment.

richard h 
Rating:
5.0

Customer did not leave a comment.

thomas s 
Rating:
5.0

PAT WAS VERY FRIENDLY AND HELPFUL.

thomas s 
Rating:
4.0

Customer did not leave a comment.

TROY F 
Rating:
5.0

Have locations that are closer together so it is not an hour drive one way to pick up the boxes.

Rating:
5.0

Have someplace to set my phone so I could use the gps. No matter where I set it it fell.over (cup holders, in front of speedometer. The truck rode really rough).

michael w 
Rating:
5.0

Customer did not leave a comment.

Sharon K 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Everything was awesome went smoothly. The guy at this location was very friendly and helpful. I would recommend this location anyday. Thank you

kim w 
Rating:
5.0

Helpful and professional

Dorsey H 
Rating:
5.0

The only improvement needed item we noticed is that the internet was problematic and slowed the process down.

Kent J 
Rating:
5.0

They always treat me so well. Best Uhaul experience always.

Ron M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Evidently, someone alerted them that a U-Haul Truck was parked at this U-Haul Location, so they showed up a little more than an hour early to take care of me. Couldn't have been more pleased.

John D 
Rating:
3.0

Maintain the truck. Do a better job on preventive maintenance. I should be compensated for gas I had to buy . I told the attendant at the return site it had problems, he didn’t seem to care !

David P 
Rating:
5.0

Very nice man

Katrina G 
Rating:
4.0

Great customer service. Very friendly.

Marshell B 
Rating:
5.0

Customer did not leave a comment.

Aaron A 
Rating:
5.0

Customer did not leave a comment.

Melinda C 
Rating:
3.0

nice person did his part and knew what he was doing. Price was a surprise.

Mark w 
Rating:
3.0

Customer did not leave a comment.

Patricia D 
Rating:
4.0

Customer did not leave a comment.

Cheryl O 
Rating:
5.0

Customer did not leave a comment.

Spencer R 
Rating:
5.0

The person was very informative and helpful. Very friendly made me feel very comfortable. I think his name was Pat and I would use this place again just because of him.

Sandra S 
Rating:
5.0

Friendly and quick service.

Troy B 
Rating:
5.0

Customer did not leave a comment.

jeff m 
Rating:
5.0

Very satisfied. Our Uboxes arrived ahead of schedule. Pat at Pack It Ship It was most accommodating with preparing our boxes for us to pick up. Great service, and easy to work with.

Renee L 
Rating:
5.0

The owner, Pat was very helpful. I needed to reschedule he was very accommodating and made useful suggestions that eased a very stressful move. I would recommend UHAUL in Trinity and Pat wholeheartedly! Cheers, John

john b 
Rating:
5.0

Customer did not leave a comment.

Zachary L 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Your representative was very kind. There was a little bit oof a problem with the computer and my license but he very calmly continued and worked everything out. It’s nice to have access to a rental facility locally. If the need arises in the future I will use the same facility.

Merrie H 
Rating:
5.0

Replace the old and rotting Pods. When I arrived, the staff at U-Haul had to find a bit to remove the square head screw holding the Pod door closed. The wood was in such bad shape, 2 braces had to be screwed into the pod door to keep it closed properly, so it took 20 minutes to get into my pod. For the price these boxes should be in better repair.

Adam H 
Rating:
4.0

The U-Box container was in terrible shape. After I locked it, and it was removed from my property, U-haul had to screw 2 braces into the door and jam to keep it shut, which then had to be removed by the representative in Trinity. Then main Item I was shipping was damaged, but everything arrived earlier than promised.

Adam H 
Rating:
4.0

Customer did not leave a comment.

Rodney B 
Rating:
2.0

I ordered packing blankets and they were not included. Since it was an after hours pick-up I had to submit a photo and note it when I picked it up. I have heard nothing back from u-haul about reimbursement. Now I have to spend more time trying to figure out how to get my money back.

Salah H 
Rating:
3.0

Customer did not leave a comment.

Frank T 
Rating:
3.0

Customer did not leave a comment.

Lucas B 
Rating:
5.0

Customer did not leave a comment.

Kim M 
Rating:
5.0

Great customer service through and through.

Ricardo G 
Rating:
5.0

Friendly helpful u haul location was very pleased.

WAYNE B 
Rating:
3.0

The rep was friendly and the trailer was delivered on-time and as promised. No issues with that at all. The facility could definitely use some improvement. It was very hot inside with no air circulation. It didn't look very secure. All of our goods were fine, but it just doesn't leave you with a warm and fuzzy when you are dropping your trailer off. We would use again. As stated, all was good and delivered as promised.

Heather C 
Rating:
5.0

Great place to rent from. The staff was very nice and helpful. Hooked the trailer up for me and were still there when I brought it back later in the evening and unhooked it. Definitely a five-star location.

JEFFREY Y 
Rating:
5.0

The first truck picked up had a gas leak on the gas tank. I put $70 in gas tank, when we noticed leak in gas tank at the station. I would like to be reimbursed, please. Thanks, Debra Meyer meyerdebra05@gmail.com 832 860 8555

Debra M 
Rating:
5.0

So helpful and friendly!

Julia D 
Rating:
5.0

The staff was first class!

glenn r 
Rating:
5.0

Customer did not leave a comment.

Stevi W 
Rating:
5.0

Great service

David B 
Rating:
5.0

The attendant aas very helpful as always and a pleasure doing business with Courteous, professional and on top of his work Got me in and out in no time

DAVIDJOSE L 
Rating:
1.0

Owner of the buisness attempted to blame me for crack in windshield. Very unprofessional. Knowing that him and I both inspected the vehicle before I took it.

Evan F 
Rating:
5.0

The store in Trinity was very accommodating as the heat effected my schedule they continued to work with me, and didn't act like I was crazy as the summer heat made thinking normally difficult.

George C 
Rating:
5.0

Customer did not leave a comment.

Catherine M 
Rating:
5.0

Staff was extremely helpful, responsive, professional and nice

wendy k 
Rating:
3.0

Customer did not leave a comment.

Kathryn P 
Rating:
5.0

Very friendly personnel.

sal g 
Rating:
5.0

Everything was good. A little expensive plus the price of gas. But overall good deal.

Martin D 
Rating:
4.0

Customer did not leave a comment.

Alyce O 
Rating:
5.0

Don’t touch that side they are above and beyond in every way. I hated saying goodbye finally having my stuff delivered to my new house. They are not just workers they have become family always there when I had a question

Donna M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

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