Comentarios del cliente para Pack & Ship

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pack & Ship

Grado total:

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Howard P. en

Grado:

the young lady was a pleasure to do business with a job well done...!!!

TANYA W. en

Grado:

The truck stank pretty bad. The truck seemed clean but the smell was horrible.

Rachel M. en

Grado:

El cliente no dejó un comentario.

Neil K. en

Grado:

The pickup trailer should be somewhere it is easy yo get to instead of in the middle of the parking lot.

Kenrick M. en

Grado:

El cliente no dejó un comentario.

Aan-Ashley W. en

Grado:

El cliente no dejó un comentario.

Mike J. en

Grado:

The truck wouldn’t go on reverse . Shifter was very hard Very disappointed with that location .

KAYON H. en

Grado:

nothing customer service was amazing. christiana was very polite and professional.

Wilbert P. en

Grado:

Nothing need to done excellent!

Christine L. en

Grado:

The rental itself went well. Not happy at all about the parking situation. Difficult to get the truck out no clear place to park it when you returned it and if you are not familiar with driving a truck this becomes more difficult. Staff was good. Price was what I was quoted but the parking situation is awful.

Garrick F. en

Grado:

Customer service was horrible..I was told that I was going to be charged for gas because I didn’t bring it back at check level..when truck was inspected prior to renting I was asked did I agree if fuel was between half tank and empty (which was 1/4 of a tank ..I agreed ..but on contract agent put it was at 3/8 of a tank ..After driving only 3 miles I returned rental with gas at 1/4 tank like I was supposed to ..when agent checked she told me I was being charged because it was at 3/8 ..I told her it was an error that she made because if it was at 3/8 there was no way that I could have used that much gas if I only went 3 miles in total ..she would not change it even after I explained the logic about the 3 miles what a rip off worse experience I had with renting from U-Haul ..Very disappointing

Ken P. en

Grado:

El cliente no dejó un comentario.

WILZA L. en

Grado:

The young lady was really nice and friendly.

Pawel G. en

Grado:

When I arrived to pick up the car I went behind the store where the truck was parked. Car was parked on a steep upgrade hill facing forward ( which by the way was against the traffic and I didnt make much of it ) I checked everything along with fuel gauge which showed level same as on the paperwork so I checked OK . After driving of about a mile I noticed that fuel gauge went down A LOT but I figured it will level up . Next day after driving 31 miles I filled it up with 4 gallons of fuel which was way more then I drove but i figure $10 is ok . After parking the car on the same spot but in the correct position going with the traffic car now was facing upwards. Lady came up and checked the car which was fine told me I have to refuel the car because fuel gauge was showing a lot less fuel. She told me that they always check fuel with car parked on the hill and I told her that nowhere in the contract says that i have to check car on the hill and anything like that - She explained to me that fuel gauge always is like that and other crazy stuff . But she didnt noticed that the car now is parked other way she quickly gave up and handed me my invoice with no extra charges - I thing this location does it on purpose so they can squeeze extra few dollars from everybody . So remember when renting the truck from this location CHECK FUEL GAUGE ON EVEN PAVEMENT !

Juan D L. en

Grado:

El cliente no dejó un comentario.

RADAMES P. en

Grado:

El cliente no dejó un comentario.

christiana F. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER A. en

Grado:

El cliente no dejó un comentario.

Sharee B. en

Grado:

This location is amazing. There's nothing to change. Feels like a family owned business. Customer is wonderful.

MIGUEL R. en

Grado:

El cliente no dejó un comentario.

Damian C. en

Grado:

El cliente no dejó un comentario.

dennis D. en

Grado:

Not sure what location it is but it's on Rock island and McNab staff was wonderful

Ifill A. en

Grado:

Same here.

JOHN C. en

Grado:

The employee at the store was not able prior the pick up, to indicate the truck had some scratchers on the passenger side. After my inspection, before leaving the store She agreed to add the damage I reported to the contract. This attitude makes me suspect the "agent or provider " played the game for charging customers for damages that were already on the vehicle. Also inside the truck was sticky & dirty. Things to improve have the vehicle clean & properly maintained. Hopefully I am wrong & they are not scamming for damage payments.

Suenetta F. en

Grado:

The transmission was slipping and the transmission light was on. Its a good thing i was not going far or I would not have made it.

maretha J. en

Grado:

El cliente no dejó un comentario.

Latasha P. en

Grado:

The truck was very clean. Well maintained and the wonderful lady gave excellent service.

OTIS K. en

Grado:

El cliente no dejó un comentario.

Jean L. en

Grado:

The young lady was nice, the male worker called me 3 minutes after I rented the truck accusing me of hitting his friend car and leaving the scene, at this time I had never moved the truck. I'm sure this location has cameras, he could've verified the information instead of accusing me of leaving g the scene of an accident and allowing someone else to drive the van. I would never do business or recommend anyone here. Him and his friends thought of a way to get a car that was already damaged, to be repaired...what a scam.

Michekka R. en

Grado:

El cliente no dejó un comentario.

Noriene R. en

Grado:

Not good you take pay two time off my card

Tristan L. en

Grado:

Poor customer service... But this survey won’t change one fuck tho. Train your staff!!!

DERRY ANN M. en

Grado:

El cliente no dejó un comentario.