Comentarios de los clientes para Pacifica Shell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Pacifica Shell

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Sue C.
Clasificación:

Whole system was a bit confusing. Very difficult to teach a live person for assistance. I was overcharged. Complicated to resolve. Customer service explained problem but couldn't help. She was very nice but directed me to the wrong number. After about 1.5 hours - I finally reached someone who said I would be refunded but won't know until at least 3 days from now. Mind- you, I'm in the middle of moving. 19.95 price is misleading - which I expected but was charged almost 4X that amount! Truck was clean and well maintained though.

Fred W.
Clasificación:

This was by far the worst experience with a remote vendor that I've had since COVID started. Your remote rental procedures are horrible. Designed to make the customer never rent from UHaul again. I have rarely been so shocked by a big well known brand that has so failed to adjust to business reality. I have told people again and again how awful your system is - and I will continue to direct others to your competitors as often as I can. Wow, amazing fall from grace UHaul! Good thing you have space rental income to fall back on!

Willard A.
Clasificación:

There is a lot to do once your customer gets there that could have been done beforehand, especially if there is a problem with the process. Also, there were major problems with the lock. Long story short, my 0900 pickup ended at 1140.

Nelson M.
Clasificación:

El cliente no dejó un comentario.

oscar M.
Clasificación:

Charged fro cleaning fee $25.00 but I cleaned the truck before I returned it. I emailed the contact person with no response.

Yejeen N.
Clasificación:

I would make note on how long it takes to complete registration through the app and how long approval will take as well. If I knew, we would have prepared to come earlier than our appointed time. Overall, great app and good experience.

Mary Ann S.
Clasificación:

The u haul app is totally horrific. Once it was navigated with help from Joshua and jennifer (u-haul's only saving grace). It took over 45 minutes to open the key box. I had two hours to move my daughter from her apt. and an hour of that time was spent trying to get this truck. If I could give this site a rating it would be<1. My suggestion is go to a place with onsite live customer service. U-haul really needs to improve the technique of picking up at this site. I think I should be refunded my money for all the stress I endured yesterday.

Phil B.
Clasificación:

Okay location easy to get to, just not a full service uHaul location. The process was quick and the truck was in great shape and clean.

Nick G.
Clasificación:

The entire process from the beginning to the end was a complete disaster. The van was filthy dirty and damaged both inside and out. It stunk like cigarette smoke. There was sand and mud and other crud everywhere. The truck was in horrible condition. It showed 3/4 of a tank when I started the truck and the second I drove out of the parking area the needle went down to below 3/4. You can review all the notes and chats and complaints. I reached the maximum capacity of pictures to take to document all the damages and dirt the truck had upon pickup. The worst experience ever. On a scale of 1-10 I would give it below 1if possible.

Michael M.
Clasificación:

Nothing to improve; service was outstanding. Mr. Milleza

Jennifer Y.
Clasificación:

Please tell people just to use the app if they're doing the 24/7 mobile pick up. I spent 30 minutes trying to use the website and had to download the app to be successful. Also it would be nice to have access to the cost breakdown/invoice even if it's only an estimate of costs. Once buttons are clicked, everything seems to disappear and I don't have time to read the entire contract looking for that information. I found a used pregnancy test wedged between the rubber mat and the wall of the van. Other than that, this rental definitely helped make our move a lot smoother. Thank you very much!!

EDDIE B.
Clasificación:

Easy and efficient with 24/7 mobile .. strong van

Shirley C.
Clasificación:

Very helpful staff. Satisfactory service. Will recommend definitely.

Kimberly M.
Clasificación:

We only went ten miles total for the rental, but added almost $18/5 gallons worth of gas, as it was not filled completely - I know we barely used any, but we're worried about gas levels and it being full. Thank you for the rental.

Amelia M.
Clasificación:

El cliente no dejó un comentario.

Chris G.
Clasificación:

Gas station drop off. No problems.

Stephanie S.
Clasificación:

The check in process was absurd. After I gave my info a week before and same day, it said it couldn't verify me? Then it asked for someone else's info and I gave my husband who was sitting next to me and it couldn't verify him? Garbage5. You should have asked for that at the time of reservation. Then the lockbox was stuck. Took 25 minutes to get the van when it should have taken 5. Plis on hold via chat and phone for 10 minutes.

John G.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

Love the new trucks!!!

No se han enviado comentarios para esta ubicación.

Volver
arriba