Customer Reviews for Pacific Storage
(U-Haul Neighborhood Dealer)

547 reviews

15411 Silverdale Way NW   Poulsbo, WA 98370

(360) 930-6657

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 12 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 930-6657

15411 Silverdale Way NW
Poulsbo, WA 98370

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 12 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sally Gerald Heilinger 
Rating:
5.0

Customer did not leave a comment.

dave nelson 
Rating:
5.0

Customer did not leave a comment.

Donna Campagna 
Rating:
4.0

Great customer service. Equipment was clean and reliable.

Michael DeLay 
Rating:
5.0

Customer did not leave a comment.

Clyde Newport 
Rating:
5.0

Customer did not leave a comment.

Paul Young 
Rating:
5.0

Curtis was VERY helpful, and the location is very clean and tidy. Thank you Curtis!

Charles Bond 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ring 
Rating:
2.0

Over all very unorganized.. with 3-4 changes along the way, length of rental time, mileage costs, drop off location changes… unprofessional rental agent. Couldn’t figure out how things worked for the rental.. Very disappointed

raymond bishop 
Rating:
5.0

Customer did not leave a comment.

Axel Udani 
Rating:
4.0

Customer did not leave a comment.

Greg Rector 
Rating:
5.0

Customer did not leave a comment.

Jeffery Robertson 
Rating:
5.0

No improvements necessary

Jeffery Robertson 
Rating:
5.0

Everything went smoothly.

Mark McLean 
Rating:
4.0

Customer did not leave a comment.

pauline carlton 
Rating:
5.0

Keep up the great customer service! Thank you so much.

Antonio Pacheco 
Rating:
5.0

Kurtis and Diane are great at Pacific Storage

Ronnie Livingston 
Rating:
5.0

Easy and great people to work with.

Joshua Carter 
Rating:
5.0

Emily was very helpful and professional. Our 2nd time using Pacific and will do so again!

jon westerlund 
Rating:
5.0

Customer did not leave a comment.

Charlene Hadfield 
Rating:
5.0

The best truck to rent.cheaper than a car!!!

Walt Bailey 
Rating:
5.0

Customer did not leave a comment.

Paul Tatsch 
Rating:
5.0

Your front desk people were the nicest, most helpful individuals I have ever rented from. Customer service was fabulous!

Carrie Westover 
Rating:
5.0

Diane runs a tight ship. She is wonderful to work with. I go back again and again. I highly recommend her.

Janet Anspach-Rickey 
Rating:
5.0

Outstanding service and hassel-free rental and return. thanks. !

Craig Cupp 
Rating:
5.0

The woman at the counter was very friendly and a great help.

Lisa De Graaf 
Rating:
5.0

Ms Boyer was great to work with. I appreciated her personable service.

SCOTT PARK 
Rating:
5.0

Customer did not leave a comment.

skylene george 
Rating:
5.0

Everything was great and the clerk was helpful.

Annette Toro 
Rating:
5.0

Customer did not leave a comment.

Martha Reeves 
Rating:
5.0

Diane, the store manager was very helpful and solved any scheduling conundrums I had. I only wish this location had 5x8 trailers.

Cindy Snodgrass 
Rating:
5.0

Customer did not leave a comment.

Holly Wightman 
Rating:
5.0

Customer did not leave a comment.

Christopher Corner 
Rating:
5.0

Customer did not leave a comment.

Linda Lane 
Rating:
5.0

Customer did not leave a comment.

Terry May 
Rating:
5.0

It was a great rental experience! The staff were helpful and pleasant to work with!

Ed Andrews 
Rating:
5.0

Customer did not leave a comment.

Adria Stolzenburg 
Rating:
5.0

Customer did not leave a comment.

Adria Stolzenburg 
Rating:
5.0

Customer did not leave a comment.

Tim Van Horn 
Rating:
5.0

Had another good experience with U-Haul. The last time I used a U-Haul truck rental was March 2020.

Benjamin Roehr 
Rating:
5.0

Customer did not leave a comment.

Michael DeLay 
Rating:
5.0

The usual Email from UHaul to customer not sent after reservation made by phone to national UHaul staff even though person stated she would do so . This was not the local UHaul staff error.

David Swift 
Rating:
5.0

Customer did not leave a comment.

David Berger 
Rating:
5.0

Customer did not leave a comment.

Mary Miles 
Rating:
5.0

Convenient and friendly return.

Richard Reid 
Rating:
5.0

The team here at Pacific Storage and U-Haul are fantastic! Diane and Kimberly both have helped me there and both are very friendly, professional, and truly provide superb customer service.

Lee Marvin 
Rating:
5.0

Customer did not leave a comment.

Jay Fox 
Rating:
5.0

Never let Diane leave!

ROGER ARMSTRONG 
Rating:
3.0

The location did a great job. My experience was adequate at best due to corporate policies that wouldn't allow the location to supply basic customer service. I had a similar experience in April this year. When I have the means to spend more in my budget, I'll use Penske or some other rental company. If anyone is open to hearing my experience to make improvements, I'm open to offering honest, but constructive feedback respectfully. Jenny 714-493-1043

Jennifer Hamrick 
Rating:
5.0

Diane was a joy to work with there in spite of all the stress that our family was dealing with that day. Her middle name is probably customer service and her smile throughout the check-out and check-in process made it all the much better for us. She was such a blessing to our family!

Lee Marvin 
Rating:
5.0

Diana is the best

Ryan Denny 
Rating:
4.0

Customer did not leave a comment.

Edwin Forrest 
Rating:
5.0

Customer did not leave a comment.

Lawrence Blain 
Rating:
5.0

Great customer service by Diane. Van was clean and ready to go. It was easy to load from both the side and back doors. Recommend you fix the loose driver door seal that is coming unfastened from the plastic clips at the bottom. I tried but may need a special tool to remove and reinstall the clips before attaching to door frame. Thank you Karl Jensen

Karl Jensen 
Rating:
5.0

Keep doing what you are doing.

Dennis White 
Rating:
5.0

Customer did not leave a comment.

Judie Davison 
Rating:
4.0

Not the location I wanted, but staff here was super friendly and efficient. In and out in no time.

Maureen Kwolek 
Rating:
5.0

Customer did not leave a comment.

david holeman 
Rating:
1.0

The attendant was rude and unhelpful. Seemed irritated when I asked questions to include me asking about the "Check Engine" light being on to which he responded "maybe if you read the description you'd know it's the O2 sensor" however the "Check Engine" light was also not even in the description of the vehicle.

Nathan Thornber 
Rating:
3.0

Convenient location was main factor. Employee was not flexible, at all. Total disregard for customer service by using U-Haul. I found this to be very frustrating and upsetting as I had better experiences years ago.

Theodore Lowe 
Rating:
5.0

Flawless transaction

Dan Minjares 
Rating:
5.0

Customer did not leave a comment.

Steve Peterson 
Rating:
5.0

16 lbs of pressure on the passenger side when it needed 60 to 70. We paid to have it filled with air. Not an expensive problem but shouldn’t be our expense

Joshua Miller 
Rating:
5.0

It was easy to get the order completed online and easy to pickup. Return I got was also easy. I will rent from this location again. Thank you

Marne Connell 
Rating:
5.0

Thank you for everything

SHERICA TERRELL 
Rating:
5.0

NOTHING! Thoughtful, helpful, courteous and kind individuals.

ena rami 
Rating:
5.0

Perfect, Diane makes it all go smoothly. we are repeat customers and would recommend in a second.

Edgar Sanchez 
Rating:
5.0

Customer did not leave a comment.

Joe Smalley 
Rating:
5.0

Customer did not leave a comment.

Brad Brown 
Rating:
5.0

Diane was friendly and helpful. We will go back and recommend to others.

Joseph Burgess 
Rating:
5.0

Service was great.

Daniel Randall 
Rating:
5.0

Renting from here always

Julie Newman 
Rating:
5.0

Customer did not leave a comment.

Alexander Rampley 
Rating:
5.0

Customer did not leave a comment.

Stephen Rickey 
Rating:
5.0

Customer did not leave a comment.

wayne zimmerman 
Rating:
5.0

Everything went well!

Jeffrey Reed 
Rating:
5.0

Customer did not leave a comment.

Theodore Smith 
Rating:
4.0

Customer did not leave a comment.

Jim Perich-Anderson 
Rating:
5.0

Great location with easy access and wonderful people to work with

Barbara Hall 
Rating:
5.0

The manager was very professional and great to work with.

Troy Williams 
Rating:
5.0

Customer did not leave a comment.

LAURA HENRY 
Rating:
5.0

The staff was more than helpful, it was a pleasant experience. I would recommend this location to anyone.

Josh Woodfield 
Rating:
5.0

Professional, friendly, extremely helpful. Moving is not fun, but the staff alleviates a lot of pain.

JOSEPH ELLIS 
Rating:
5.0

Customer did not leave a comment.

Henry McNeal 
Rating:
5.0

Customer did not leave a comment.

Christopher Tackett 
Rating:
5.0

Nothing

CRYSTAL YOUNG 
Rating:
5.0

Customer did not leave a comment.

James Lund 
Rating:
5.0

Was a easy experience will rent from them again. I bought large items from Lowe’s down the street so very easy to get to. I felt my car was safe with the gated area which I was happy to see.

Elizabeth Rock 
Rating:
5.0

Diane at the office was amazingly helpful. She’s very pleasant to work with. The entire experience went well from beginning to end. Thank you!

cynthia laskowski 
Rating:
5.0

Customer did not leave a comment.

RHYSS ESTEBAN 
Rating:
5.0

Randomly inspect your vehicles. The right brake light was very dim when using the turn signal.

Joseph Kazar 
Rating:
5.0

Customer did not leave a comment.

Markey Cabinets 
Rating:
5.0

Very nice helpful people answering the phone and checking out the equipment.

JAMES NALL 
Rating:
5.0

Great customer service, very friendly and kind. I definitely recommend this location. Thank you

Harry Kalilikane 
Rating:
5.0

Customer did not leave a comment.

RACHEL DAWN WEIJLAND 
Rating:
5.0

Very easy dropoff.

MELODY KEGLEY 
Rating:
5.0

Customer did not leave a comment.

Ryan Moran 
Rating:
5.0

Excellent customer service!! The employee there when I picked up the truck was phenomenal and a pleasure to interact with and the employee there when We returned it was also very polite and pleasant!!

LORI GRAN 
Rating:
5.0

Very pleasant person.

EDWARDLLOYD DUBOIS 
Rating:
5.0

Diane is Awesome

Robert Reemts 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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