Picking up a U-Haul at a remote location was one of the worst experiences I have ever had as a consumer. After setting up a U-Haul account online with my address and credit card, I thought the actual pickup would be smooth. I had the app set up but didn't have location services turned on. It still said I wasn't near the truck even though I was standing next to it in the rain. I used the Safari browser to log in but needed to set up location services for Safari. After I did that, I needed to take a picture of my license front and back on a rainy bumper. A picture of myself and then I needed to set up an alternate contact who needed to answer the call in order for me to access the code for the truck padlock. I entered my wife's phone # but the call comes as Robocall and she doesn't answer. I'm standing in the cold rain while trying to navigate all of this with U-Haul support. 75 minutes after arriving I was able to open the truck. When I rented the truck, I assumed I was picking up the truck at the Tigard center but choosing a simple pick up the truck remotely added a great deal of frustration. I emailed Ben Blair who said he would follow up with me. I have not heard from him. I would rather stand in a 30 minute line indoors instead of the cold and rainy experience I went through. Feel free to contact me if you care for more details 503.460.7724
Comentarios de los clientes para Pacific Highway Mobil
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de Pacific Highway Mobil
Ben was fantastic and easy to work with. I really appreciated him being willing to help me out even on off hours. Thank you.
the gas station guy obviously didn't know what he was doing which caused a lot more problems on my end and made me behind schedule
Less hidden fees. Don't advertise rent this truck for $19.95 and the charge them $121
the 4:00 return time is a scam to wring more money out of people. The mobile pick-up option combines indifferent employees with a lousy app. Why couldn't I provide an alternate contact when I made the reservation? The alternate identification option is stupid (who takes their passport to get a U Haul). If I need a truck again I'll be using a different company.
El cliente no dejó un comentario.
The lockbox function did not work for the return. It was very frustrating as I was on a time crunch and had to call for help. Then I was transferred multiple times and finally was told to put the keys in the lockbox and leave it. I did not like doing that. Will NEVER do this type of rental again.
The experience was bad. The equipment was not in the truck and I was charged anyway
Well, there was a scratch on the bumper when I picked it up that had not been marked. Ehm. I imagine that was an oversight or error on the part of the company. I am just glad I checked. Would be much better if I felt that your company "had my back" as they say. I suppose it was fine. Would be better if you had a marked off parking spot.
.Fix bugs in app. .create an easy alternative if the app isn't working(I was told by U-Haul customer service to either take the Rental to a U-Haul location or leave it there and call the U-Haul attendant at their next availability, which would both breech the contract that I signed. She told me that there was nothing that she could do after my 40 mins of waiting and I had to wait again for a manager who was able to help.(I just wanted to send a few pics so that there was record of me leaving the truck there in good shape)
El cliente no dejó un comentario.