Customer Reviews for Pacheco Mini Storage
(U-Haul Neighborhood Dealer)

1,483 reviews

5146 Pacheco Bl   Martinez, CA 94553

(925) 682-7998

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9:30 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(925) 682-7998

5146 Pacheco Bl
Martinez, CA 94553

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9:30 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Exceptional customer, service, clean trucks, and vans, and a very affordable rate. Will use them again and will recommend. 💯

Victoria Hands 
Rating:
3.0

Customer did not leave a comment.

Holly Lindley 
Rating:
3.0

Driver's seat was not adjustable. Wooden beams in cargo area were not properly affixed to wall. Reserved supplies (except for the truck itself) were not available on the day of pickup. Online reservation system was not in sync with actual business hours of this location.

Paul Haymon 
Rating:
4.0

Customer did not leave a comment.

Adesh Siddhu 
Rating:
3.0

The truck worked great and service was fast. However, the truck was at about 1/8 tank when I picked it up, and I was told if I returned it with 1/4 tank of gas, I’d get a $30 credit. I feel like that was pretty misleading, because it wasn’t a $30 credit off the price they gave me, it was a $30 credit off the $30 gas fee. So really, it was just me avoiding a fee rather than discount off my quoted price. I just don’t appreciate how it was phrased to me. It seemed intentionally misleading.

Jude Groft 
Rating:
5.0

Customer did not leave a comment.

Zenyace Gamez 
Rating:
1.0

The white old woman behind the customer service was very rude and unprofessional and I kindly request the Uhaul company to remove or get rid of this location or the lady. No customer parking Not a convenient location Very tiny spot

Mohammad Matti 
Rating:
5.0

The clerk was kind and friendly. She helped make my transaction seamless. 10 stars!

GERRY DIETRICH 
Rating:
1.0

Not happy with overall service

Kaiyishaer Waili 
Rating:
5.0

Customer did not leave a comment.

Paula Ojima 
Rating:
3.0

Customer did not leave a comment.

marco vazquez 
Rating:
4.0

Customer did not leave a comment.

James Bond 
Rating:
4.0

Customer did not leave a comment.

linda henson 
Rating:
1.0

Never go here the over weight white female is very argumentative and she doesn’t know how to read the dashboard! she over charged me 300 miles and a extra rental day i have filed complaints for theses matters and am waiting for a refund NEVER go to the location WORST experience ive ever had with UHAUL

cheryl swank 
Rating:
5.0

The gal in the office was awesome. Easy to talk to and informative. Everything she said was spot on.

John Martin 
Rating:
2.0

Was upset that I called and said I would be dropping off truck two hours late because of the weather and traffic and was told that it would not be a problem they are open till 5pm… was charged a $75 dollar late fee

Alexander Scott 
Rating:
5.0

Excellent service

Charles Reeves 
Rating:
4.0

From reservation to return drop off, a fast and stress free experience. Even when I had to extend the rental, the people I had to work with were very accommodating. Thanks for making my move far less stressful.

john craig 
Rating:
4.0

Customer did not leave a comment.

Robert Macleod 
Rating:
5.0

Customer did not leave a comment.

JON ZAPANTA 
Rating:
5.0

More truck options. Only had 1 truck size and I needed a larger one. Otherwise it was a good experience.

Brian Sadler 
Rating:
5.0

Customer did not leave a comment.

pablo gonzales 
Rating:
4.0

What a pleasant experience from start to finish, Reserved online (a very easy experience with options presented to you that cover all potential needs you might need) in a very well thought out format, and prices that make sense. Incredible staff... People dedicated and knowledgeable, professional and pleasant to work with.

john CRAIG 
Rating:
5.0

Super friendly and helpful staff :)

Robert Martinez 
Rating:
5.0

Customer did not leave a comment.

Dina West 
Rating:
2.0

Truck was in terrible running condition. Transmission slipping suspension bouncy and unsafe at highways slows due to play in the steering wheel.

Charles Hobbs 
Rating:
3.0

No really friendly attention, bad customer service

Simon Lopez 
Rating:
4.0

I want to compliment the lady who took care of me 10 before closing when I was 20 minutes late. Very patient.

Kathryn Marvier 
Rating:
5.0

Customer did not leave a comment.

RICHARD DELEUZE 
Rating:
5.0

Customer did not leave a comment.

David Ballot 
Rating:
1.0

Poor management. Customer service was good, but management was rude on the phone and in person.

Christine Villa 
Rating:
5.0

Great service. The woman who helped us was very kind and helpful. Easy to reserve, easy and quick to pick up, and easy to drop off. Would definitely recommend this location. Thank you!

Stephanie Marquez 
Rating:
4.0

Customer did not leave a comment.

Jaime Alvarez 
Rating:
5.0

😀

Arturo Sandoval 
Rating:
5.0

Customer did not leave a comment.

brenda lozano 
Rating:
5.0

No sure. Moving Van was excellent.

Andres Bukowski 
Rating:
5.0

Great professional experience.

Christopher Salzman 
Rating:
5.0

Customer did not leave a comment.

Larry Boyce 
Rating:
5.0

This is the BEST U-haul location in the east bay!!!

Greg De Martini 
Rating:
5.0

Customer did not leave a comment.

Michelle Moyer 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE TOUTJIAN 
Rating:
5.0

Customer did not leave a comment.

nancy quilici 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE TOUTJIAN 
Rating:
4.0

Super fast return. Very clean and new vehicle. Knowledgeable and friendly staff.

Stephen McGee 
Rating:
4.0

Truck I rented was clean, but engine sounded terrible. Probably in need of some mechanical work or need to replace the truck. Glad it was for a short drive in town moving a refrigerator. Definitely would not trust using this truck on a longer move.

Wah Cheong 
Rating:
1.0

Workers are rude

Courtney Menez 
Rating:
1.0

Employees were very rude and didn't give proper information

Carlton Dunn 
Rating:
5.0

Great service and availability of equipment I needed. Easy process to check in and out. Friendly employees.

Diana Jeffress 
Rating:
5.0

Nothing. Everything went perfect...

Brian Poston 
Rating:
5.0

Ants all in the U-Haul. Had to throw out all my food and got in my furniture. Wheel alignment is completely off gas reading is off as well this is ridiculous I've been with them over years and years at the same place and never had this issue I would like a somewhat of a refund not happy camper at all

Hedy Silva 
Rating:
5.0

Customer did not leave a comment.

Linda Vida 
Rating:
5.0

super efficient

Peter Clauson 
Rating:
5.0

Very professional!

Daniel Vigil 
Rating:
4.0

Customer did not leave a comment.

Sherriee Arnold 
Rating:
5.0

Nothing! This is the BEST U-Haul in the area. The concord one has rude people working there and this location doesn’t have 100 guys at the entrance looking for work.

Greg De Martini 
Rating:
3.0

Better Customer service....This place was very rude and that was uncalled for....Very dirty place

Carolyn Perry 
Rating:
5.0

Vehicle had a faulty tire sensor. Had intermittent 'low right rear tire pressure' message during the trip.

Clifford McAuliffe 
Rating:
5.0

It was easy and quick. I have rented from this location several times and it is always pleasant and easy.

KELLY WEBSTER 
Rating:
5.0

Excellent service from start to the end

Shawn Black 
Rating:
5.0

Customer did not leave a comment.

Kutman Adiletov 
Rating:
5.0

Customer did not leave a comment.

Christine Bertram-Hodges 
Rating:
3.0

Be more straightforward about costs. I didn’t know I would have to pay for gas, in addition to the advertised $1.19 per mile, until after I had already submitted payment. This is deceptive on the company’s part as a whole, not necessarily specific to this location. The truck’s advertised at $19.95, but in reality the entire trip came to $116.00. Not quite the cheap, convenient U-Haul experience I signed up for. Also—what’s the point of the mile tax if I’m already paying for gas??

Jesus Campos 
Rating:
5.0

It was a good experience. They had equipment available on short notice and fast, easy service!

Diana Jeffress 
Rating:
4.0

Narrow driveways that are gravel/dirt only. Condition of truck was clean, but lots of miles (over 77K) and automatic transmission whined when shifting gears. It was handy location for me since I live less than 2 miles away.

Wah Cheong 
Rating:
2.0

I had reserved a hand truck, but nobody thought to mention that and show me where they were until I got to my destination and realized it wasn’t already in the truck.

Michael Cavanaugh 
Rating:
5.0

Always great service!

Sallie Witt 
Rating:
3.0

Customer did not leave a comment.

Luis Maya 
Rating:
3.0

Customer service bad, the woman I rented the truck from was unfriendly and had an attitude. Returning the truck was fine it was a different person that helped me.

jabra shuheiber 
Rating:
5.0

Customer did not leave a comment.

yevgeniy kolpakov 
Rating:
1.0

Always have problems at this location. When we pulled in to return the truck at 1pm, The lady was VERY RUDE OFF THE BAT. Walked past us and yelled “ Ill be with you in a second YOURE LATE”. We were within our time to return the Truck by 2 hours. Not a smile, not helpful, shouldn’t be working if you’re going to have that attitude.

Alijah Evans 
Rating:
4.0

We actually feel quite satisfied with this location. Do what you are doing, and strive to do it even better everyday. Parenti

Daniel Parenti 
Rating:
3.0

Customer did not leave a comment.

Veronica Quiris 
Rating:
5.0

1st class location.

Edwin Manguiat 
Rating:
5.0

Customer did not leave a comment.

MARK jebo 
Rating:
3.0

The employee who checked in the truck was very helpful and polite. Very efficient as well. I would return to using UHaul if there were .ore like her.

Marta Meredith 
Rating:
5.0

Customer did not leave a comment.

tracy ayers 
Rating:
4.0

We returned truck early and there were no problems. Everything went smoothly.

Paul Szymanski 
Rating:
3.0

I noticed that they didn’t want a deal with the return but they did it anyway at the end everything was good

Anthony Perez 
Rating:
4.0

We were not told that the damage pictures were generic so we wasted a lot of time looking for damage that did not exist. We only found out that the pictures were generic after returning to the desk to say we could not find the damage.

Robert Dowling 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE TOUTJIAN 
Rating:
5.0

Send someone to location to clean trucks more then once a week. Tire was low, as well. The lady at drop off time had excellent customer service!!

Erin Ballard 
Rating:
5.0

Staff was very nice

Kevin Ruggio 
Rating:
5.0

Customer did not leave a comment.

William Smejkal 
Rating:
1.0

Customer did not leave a comment.

dillon mercer 
Rating:
1.0

There was Very poor communication surrounding the terms and time of the rental. Our original reservation was canceled due to our arrival time being later than expected. Our trucks air conditioning did not work and the times to return the truck were not convenient what so ever.

Jarek Gadek 
Rating:
5.0

Awesome Service for

Anthony Lunardini 
Rating:
3.0

Customer Service was awful. I wouldn’t go back there again. The truck I rented had electrical issues, the lock didn’t work that was attached to the truck. Why have 2 keys on the key chain ? I just went to this location because it was close to Sam’s club otherwise I would have gone elsewhere. I wasn’t looking to spend more than the advertised $19.99. I would go somewhere else for a truck rental!

Elizabeth Chilimdos 
Rating:
5.0

Customer did not leave a comment.

Lia Germain 
Rating:
5.0

My experience was excellent from beginning to end. I'll be back.

Wanda Mitchell 
Rating:
1.0

Customer did not leave a comment.

Raya Alavi 
Rating:
5.0

Customer did not leave a comment.

Jordyn Todd 
Rating:
3.0

Customer did not leave a comment.

Ottobong Akpan 
Rating:
5.0

Customer did not leave a comment.

Jeremy Youngman 
Rating:
5.0

The entire experience from online scheduling to the super friendly and helpful staff to the quality and cleanliness of the truck was great.

Robin Ebding 
Rating:
4.0

Expectations exceeded, the young woman helping me reserve, pick up and return my rental, was professional,knowledgeable and friendly! Great customer service!

peter johnke 
Rating:
5.0

Customer did not leave a comment.

Kelley O'Sullivan 
Rating:
5.0

Customer did not leave a comment.

Nakia Payne 
Rating:
5.0

This was easy to do, and not expensive. The only problem would be if you had a person that was not electronic savvy, and would not be able to understand the uploading process. However, today I am old, but was able to do this.

jodie Shields 
Rating:
5.0

Customer did not leave a comment.

Kevin Hunt 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE TOUTJIAN 
No reviews have been submitted for this location.

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