Comentarios de los clientes para Pacheco Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Pacheco Mini Storage

Clasificación general:

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KEVIN A.
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El cliente no dejó un comentario.

todd F.
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El cliente no dejó un comentario.

LAWRENCE K.
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El cliente no dejó un comentario.

YVONNE F.
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the woman who helped us was extremely helpful and friendly :)

Anita W.
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Customer service was excellent.

JUAN H.
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El cliente no dejó un comentario.

Marlon L.
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El cliente no dejó un comentario.

Arturo B.
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these people are very disrespectful and do not serve customers well ..

STEVE K.
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All very good! Equipment and customer service was great. Thank you =)

Roya R.
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El cliente no dejó un comentario.

Patricia T.
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The gas fee should be specifically announced at checkout. $9.50 charge for 12 miles is outrageous.

Jose P.
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The team at this location was very attentive.

Denelle S.
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El cliente no dejó un comentario.

WOJCIECH S.
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El cliente no dejó un comentario.

MICHELLE M.
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El cliente no dejó un comentario.

Jacqueline B.
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El cliente no dejó un comentario.

Ben J.
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Did not have the moving pads I needed

Jacob J.
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El cliente no dejó un comentario.

MARC S.
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El cliente no dejó un comentario.

IIliayah G.
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El cliente no dejó un comentario.

Jaime M.
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El cliente no dejó un comentario.

Tammy N.
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Love the Martinez mini storage location!

Andrew K.
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It seemed as if the location didn't care about my move. My truck did not come with a lock (as usual) and when I called to ask for one they said 'oh well, you can use your own, any size fits'. Instead of fixing the problem, I was blown off.

Nohemi S.
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Melinda was great and so helpful. She called ahead of time to let me know the TRUE times for that location. Easy check in and check out. Great customer service! I will recommend this location over the one on Monument.

Rosalind C.
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Great visit

CHARLES FREDERIC M.
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I was treated well and the vehicle was good to drive

katherine S.
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El cliente no dejó un comentario.

Loyd R.
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Staff was very professional, helpful and friendly. Very smooth experience would recommend to friends and use service again, thank you.

Jonathan R.
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Staff was helpful and pleasant.

Richard H.
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El cliente no dejó un comentario.

lidia C.
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The service was great!!

Donald P.
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No need to critique the exterior or interior which were clean, but windows and mirrors were so dirty, that it was somewhat of a safety issue in the morning light. I understand it being a high turnover facility, and was happy to find a suitable van, but it was obviously not cleaned between customers. The local agent was excellent!

KELLY W.
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They are so efficient . It was fast easy and on the road, coming and going!!

Norbert S.
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El cliente no dejó un comentario.

Dustin K.
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I tried to reserve at a different location and uhaul decided I needed to pick it up at a different location miles in a different direction. Also the hours were shorter at the new location so I was unable to bring it back the same day and they did not have overnight drop off. Lastly I said I was going to pick it up at 10am the day of, but get a call from from an extremely rude lady saying that I needed to have it picked up by 9am or else we are giving your rental to someone else! Isn't this why I reserved it? Why would you threaten to give it to someone else? Unprofessional and I will never deal with Uhaul again. Lastly why do you need 3 different phone numbers? You didn't even call and verify them.

ERIK S.
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Employee very nice, very helpful. She was excellent.

peterson C.
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El cliente no dejó un comentario.

Teresita B.
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Stay the way it is

Terry B.
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This is located at a self storage facility and there are plenty of signs for that. However, there are no signs saying that this is a Uhaul location.The only reason I knew I was at the right address is the GPS told me so and I saw a parked truck.

ERIC P.
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Exceptional customer service. When I first made the reservation a specific vehicle was not available. They called me back when one became available.

BRIANNA D.
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The employees at Pacheco Mini Storage are very friendly and helpful. If I would need to rent again, I would go to Pacheco Mini Storage. For U-Haul itself (nothing to do with Pacheco Storage), they could use an update on their site with what is actually available.

NOBLE C.
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The lady at the counter was very friendly and helpful.

Scott H.
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Melinda was great to work with. Very fast and efficient process to pick up rental and drop off. I like to app that makes the process so fast and easy. Melinda at Pacheco Mini Storage was professional, nice and efficient.

RUSSELL S.
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El cliente no dejó un comentario.

DAVID R.
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El cliente no dejó un comentario.

emilio V.
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Excellent customer service!!!

Wilson P.
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Nothing, it's already above and par. Amazing customer service at the office.

erin R.
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El cliente no dejó un comentario.

Saleh P.
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El cliente no dejó un comentario.

David V.
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El cliente no dejó un comentario.

Russell A.
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The truck I had ordered was cancelled and was not there when I showed up for pickup. My order was modified the night before without my knowledge or notification. I ended up having to use a smaller truck that luckily was just big enough to work. This is unacceptable and I will not be using U Haul in the future if I can avoid it.

Ken S.
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Smooth experience.

Jenna R.
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Amazing customer service!

Son P.
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El cliente no dejó un comentario.

David P.
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I just want to say how happy i am with pacheco site. I made an online reservation and was sent a text saying it had been moved to vallejo which is 20 minutes and miles out of the way for me. I notified pacheco mini storage and they jumped into action. They said there truck was unavailable but they would work out with the person who had the truck. All it took was a call and they made it possible for me to get the truck i needed at the same time i initially requested. Really appreciated them going the extra mile cause there are a lot of places that wont do that now days.

Sara G.
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El cliente no dejó un comentario.

Erica L.
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It was quick and easy

ROBERT S.
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Great customer Service.

William S.
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parking can be a concern but plan ahead

Gregory R.
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El cliente no dejó un comentario.

SHARON U.
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I was charged $99 a day rental, and is only supposed to be $19.99, I want the difference put back on my card, I was not told it was $99 a day, I paid $160 and do not owe anything else, the mileage was 8299 not 8399! Please fix you're mistake !!!

MATTHEW G.
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El cliente no dejó un comentario.

Rudy N.
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El cliente no dejó un comentario.

JOHN G.
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The service representative was efficient and friendly. I was in and out in 5 minutes!

Jerome C.
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My experience was abysmal. Faulty equipment, misleading information, unaccounted charges, no customer service number on the contract, which makes contact impossible in “No Service” (Internet) areas. It was pathetic. After the breakdown, it took 4 hours between trying to contact Uhaul and getting assistance. SMH!!!

David M.
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online check in was a breeze and made picking up fast. Staff was super friendly and made picking up and returning very simple!

thomas C.
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Dash by park brake release was broken, windshield was do dirty I was unable to drive, no washer fluid to wipe the windows with. A/c wasn't working. Brakes made noise and were soft. Steering was loose. Store was excellent! The truck itself was awful.

SARAH D.
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El cliente no dejó un comentario.

Jaiom S.
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I booked the vehicle three weeks ago and I was told I will have no issue to puck the vehicle in Sunnyvale. A day before my pick up date I was told I have to pick the vehicle from Martinez 50 miles away. They were also adamant that I have to return the vehicle in Naetinez.. That was very unprofessional on U Haul. While picking the vehicle they told me I can drop the vehicle in Sunnyvale..

DAVID H.
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The employee was very helpful and pleasant. The transaction was easy. The truck looked liked it flew through a bug storm. It did. The inside was very clean. I'd go back.

Taewon W.
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it was all smooth return. Quick and easy.

YVONNE M.
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Friendly , kind efficient

Robert S.
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El cliente no dejó un comentario.

HAROLD G.
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Kelly provided excellent Customer Service and this location has excellent Freeway Access. I was pleased with the way it is.

Paul K.
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I stood for an hour only to have the rep in Concord tell me the truck I reserved 4 days prior is not available. They did not have my truck. I was diverted to this site to get a one I needed.

Larry T.
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I've rented here a few times and everything runs smooth. Nice people to work with and the trucks are always clean. I would recommend them for any do it yourself household moving need.

Helen H.
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El cliente no dejó un comentario.

Amber O.
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Customer service was absolutely horrible. The lady hung up on me. Because I was trying to explain something to her. I wasn't yelling at her or cursing. So there should have been no reason to speak or treat me the way she did.

CAMILLE B.
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The attendant was rude and unprofessional. The truck was in good shape, however it was not clean.

Janet S.
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We couldn't drop the truck off until after they closed and they don't have a overnight drop off as stated in my contract. I was forced to change my plans for the next day, drop off the truck and incur another day's charge. The woman was rather rude when I dropped it off.

Musa A.
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I enjoyed the experience

Walter W.
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El cliente no dejó un comentario.

FLORENCE E.
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The woman who assisted us at this U-haul location was very efficient, friendly and professional. Would not hesitate to rent a vehicle from this location again. Thanks!

Daniel S.
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El cliente no dejó un comentario.

MARTIN B.
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I was told at the end I drove 25 miles when I only drove less then 10miles. Didn't argue just paid and left. Definitely not coming back.

Chris K.
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The location could use some updating, but the process of renting and returning a truck was outstanding. Quick and efficient. I would rent from here again.

Cristina B.
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El cliente no dejó un comentario.

MICHAEL F.
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They helped a little bit, but it was self check out. My first time, so it went smoothly.

Kelly G.
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Make sure the ashtray in the truck has been emptied !! It was full of smelly cigarette butts and ashes that were blowing around inside of the truck cab. Other than that it was fine.

Kevin F.
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The girl could smile maybe. Wasn't very nice and wasn't interested in helping me because I'm not good with doing things online with my phone because I'm old but she didn't seem to care

Francisco G R.
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Location was switched twice without previous notice.

mary D.
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Not having the ability to drop off after hours was slightly inconvenient. But otherwise very good service, and good location.

Clayton H.
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Very friendly and helpful. 5 Stars!

Nicole M.
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El cliente no dejó un comentario.

Cameron K.
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The young lady who assisted me was extremely helpful and kind. I have no complaints. I would definitely go back. The service was amazing.

gennadiy S.
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The rep I spoke with was great. When I booked this truck, the return hours stated I could return the truck at around 5 PM or so. I was notified that the facility actually closes at 1PM, with no possibility of after hours returns. This was extremely inconvenient for me. I was told the rental would be about $80 more, if I returned the truck later in the day to the closest Uhual location. I just think if the hours are cut so much, I should be able to return the truck somewhere else without being penalized for it.

Zuriel U.
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very good service

Nunilo C.
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I only rent from this U-Haul location because I can always rely on a clean, well-maintained vehicle and helpful, friendly staff.

Admir M.
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Lunch gift card

Ryan G.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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