I don't think that if u pick up ur u haul at 10 am it should be due at nine the next day instead of tenJacques C.
Customer Reviews for Pacheco Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RHONDA R.
The pre registration was a bit confusing but the service when I picked up and dropped off the vehicle was stellarKATHLEEN P.
The staff at this location, whom I've dealt with before, are always friendly and professional. This location will always be my first choice. I appreciate their accommodating changes and special requests.STEVEN M.
El cliente no dejó un comentario.MADISON F.
Make sure the location on maps is taking the customer to the right location and not the wrong location.Jennifer W.
The people at the Pacheco location are not helpful and rude at all. And they messed up with my 24 hour reservation and and did a 5 hour instead! I will never recommend this company nor use it again!Ria D.
The seats in the truck were ripped and extremely uncomfortable. The side mirrors bounced around so much they were not usable while driving. The facility itself look run down and not well kept. There was no parking. The woman who is there when we picked it up was rude. The woman who was there when we returned it was much more pleasant.Amanda C.
El cliente no dejó un comentario.Lindsey L.
The rental process was simple and efficient. Staff was pleasant and professional. There were no problems with the truck.Lawrencejay J.
El cliente no dejó un comentario.Gregory D.
The process for picking up and returning was straightforward, professional and efficient. I enjoyed renting from Pacheco Mini Storage and have made another U-Haul reservation. Many thanks!Lawrence J.
Don't advertise 24/7 if the drop-off location is closed. Faster service to resolve issues like thisRichard W.
El cliente no dejó un comentario.Noel R.
El cliente no dejó un comentario.Kendra B.
El cliente no dejó un comentario.ERVINRAY L.
El cliente no dejó un comentario.REBECCA H.
Lot was full of returns, but staff handled a log jam with professionalism! I love this location! Kudos to all.Maria L.
Website was a little glitchy, but to be honest I'm sure that has little to do with the actual location. You guys were great!Brian T.
The woman who helped me was great. So nice and helpful..Amy J.
Was over charged on cost per mileage.MARYLOU L.
The location was dirty feeling being that it was a storage facility. The truck had hats gloves and masks inside the back of the seats and in the glove box.Jason H.
El cliente no dejó un comentario.BABAK K.
El cliente no dejó un comentario.CHARLES D.
El cliente no dejó un comentario.MOJIB H.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Cynthia H.
I will never use U-Haul again on account of its "no availability advisory". It is absolutely insane to make people wait until 48 hours before they move across the country to know if they even have the equipment. I'm sure you know that when moving, one is forced to make numerous exact commitments: to their ex-residence, to hotels on the road, to new residences, and yet somehow, according to U-Haul, we cannot expect what is expected of us and instead we have to put up with with this flimsy policy that makes a difficult task infinitely more stressful. If I hear that you intend to change this policy I may consider hiring U-Haul again as there is nothing wrong with the equipment or anything else, but until then I will on principle avoid them.Matthew C.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.peter C.
Very good, a little hard to find the truckRichard K.
El cliente no dejó un comentario.Michelle A.
Same as pick up, the Pacheco store was excellent. She checked us in very quickly and was very friendly. The Uhaul system was terrible. Not helpful at all. The system automatically changed us to drop off our truck and auto-transport to different places many times and mostly to places that were very inconvenient. Again, when I called Uhaul's 1-800 numbers it was a very long wait. I'd fix the drop off location but the Uhaul computer would change it back to the original drop off store. When I attempted to call the actual drop off store no one answered. We ended up driving to that store to do a final check-in because even the Uhaul representatives couldn't get a hold of that store. Overall, I'd give 3 out of 4 stores that we dealt with an excellent score. The only reason I can't give the 4th store as high a score is their not answering their phone. I give Uhaul system a failing grade. Their reservations, both by phone and online, was very difficult to reserve anything, practically impossible to make changes, and some stores accept only trucks and not auto-transports drop offs are made much more difficult than necessary. Not a pleasant experience at all.Susan S.
El cliente no dejó un comentario.Donnie A.
reservation from start to finish was so easy. staff was very nice. we will need a truck again in a couple of months and will use this location again!JENNIFER S.
The location was closed and not available for 24/7 drop offMackenzie S.
El cliente no dejó un comentario.Shannon J.
El cliente no dejó un comentario.timothy O.
El cliente no dejó un comentario.Karen K.
Person comes out telling me I would have to take truck to another location and said I was told when I was NOT sent an email to do so. Your on line site needs help. Crashed so I could not finish my contract had to call and wait 20 minutes for someone to finish my contract. Just tred again and wanted me to wait please fix your customer service is very poor.ANTHONY M.
El cliente no dejó un comentario.Byungsik S.
Fix your website and app.David B.
El cliente no dejó un comentario.Catherine J.
El cliente no dejó un comentario.MARY R.
El cliente no dejó un comentario.AQUILINO B.
Efficient and kindJonathan S.
She was super friendly and efficient . I will definitely rent from them in the futureRosalyn R.
El cliente no dejó un comentario.JASON H.
El cliente no dejó un comentario.Karen M.
The associate at pick up location was not helpful didn't help at all so rude.Haroon A.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.MIGUEL F.
El cliente no dejó un comentario.TAMARA R.
Very nice people`s!James M.
i used this uhaul client before always very happyWILLIAM S.
Fix air conditioningRafael E.
Fix your booking system, I recommend firing your entire from the IT Director down get some forward thinkers. The IT Department you have now does NOT serve you well at all. The mobile app really sucks. Trash it, NOW. Three people as a alternant that's just STUPID. Get it together people That's my opinion. The in person experience was wonderful. Everything else FIX.Gary V.
Very friendly staff. In snd out very quicklyJohn G.
Best experience in renting a moving truck. Customer service was also great!icela C.
Mobile pickup did not work. Employee at the site did not want to help us. Very unfriendly.June C.
Excellent customer service would definitely use again!NANCY C.
Great service great value! 10+Lennie D.
El cliente no dejó un comentario.Brian E.
Lady was super friendly and helpful. Great customer service! ¡Gracias!PATRICIA H.
Did a great jobJoseph P.
Your front desk person was awesome she was very helpful and knowledgeable nice job!JEFFERY R.
El cliente no dejó un comentario.Jeff S.
Compliments to courteous clerk Adriennecharles B.
El cliente no dejó un comentario.SUSAN F.
I was very impressed by the customer service at the front desk, unfortunately I didn't get the associate's name at the front desk but she did an exceptional job and was very friendly and quick. Will definitely come back again!Laura M.
El cliente no dejó un comentario.GRAHAM B.
El cliente no dejó un comentario.SCOTT M.
El cliente no dejó un comentario.KEVIN A.
El cliente no dejó un comentario.todd F.
El cliente no dejó un comentario.LAWRENCE K.
the woman who helped us was extremely helpful and friendly :)YVONNE F.
Customer service was excellent.Anita W.
El cliente no dejó un comentario.JUAN H.
El cliente no dejó un comentario.Marlon L.
these people are very disrespectful and do not serve customers well ..Arturo B.
All very good! Equipment and customer service was great. Gracias)STEVE K.
El cliente no dejó un comentario.Roya R.
The gas fee should be specifically announced at checkout. $9.50 charge for 12 miles is outrageous.Patricia T.
The team at this location was very attentive.Jose P.
El cliente no dejó un comentario.Denelle S.
El cliente no dejó un comentario.WOJCIECH S.
El cliente no dejó un comentario.MICHELLE M.
El cliente no dejó un comentario.Jacqueline B.
Did not have the moving pads I neededBen J.
El cliente no dejó un comentario.Jacob J.
El cliente no dejó un comentario.MARC S.
El cliente no dejó un comentario.IIliayah G.
El cliente no dejó un comentario.Jaime M.
Love the Martinez mini storage location!Tammy N.
It seemed as if the location didn't care about my move. My truck did not come with a lock (as usual) and when I called to ask for one they said 'oh well, you can use your own, any size fits'. Instead of fixing the problem, I was blown off.Andrew K.
Melinda was great and so helpful. She called ahead of time to let me know the TRUE times for that location. Easy check in and check out. Great customer service! I will recommend this location over the one on Monument.Nohemi S.
Great visitRosalind C.
I was treated well and the vehicle was good to driveCHARLES FREDERIC M.
El cliente no dejó un comentario.katherine S.
Staff was very professional, helpful and friendly. Very smooth experience would recommend to friends and use service again, thank you.Loyd R.