Customer Reviews for Pacheco Mini Storage
(U-Haul Neighborhood Dealer)

1,237 reviews

5146 Pacheco Bl   Martinez, CA 94553

(925) 682-7998

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(925) 682-7998

5146 Pacheco Bl
Martinez, CA 94553

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Marie K. 
Rating:
1.0

I forgot something in the van, call back, but they said no to me. 👎

TONGPING G. 
Rating:
1.0

This location was unclean... unprofessional... and employed grumpy people who did not wat to be there. Worst experience with Uhaul and I have used them for years. I rented another Uhaul truck the very next day in a completely different location and experienced a completely different outcome!

Emily H. 
Rating:
4.0

The rental had a smell and the low tire pressure light was on when we picked up the truck.

Camille B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
1.0

I would NOT recommend a place that does NOT allow after hours drop off however is adamant about the return time early AM. I was NOT made aware that there was NO after hours drop off and had to drive 20 miles to drop this truck off. Also the process of picking up a truck 20 miles in the OPPOSITE directions is a scam as I drove past TWO U-Haul places and both had trucks available. U-Haul as a who is looking for a class action law suit for this type of behavior.

KEELA S. 
Rating:
4.0

Not the location's fault, but the one-way rental truck had hot air blowing out of the enter console during the trip. Vent settings produced cool air through the dash, but it didn't overcome the engine air entering the cabin (perhaps some insulation was missing?)

STEVEN E. 
Rating:
1.0

Personnel anything but happy, helpful people! And everyone I've talked to says the way they check trucks in and out regarding gas is a scam. Has to be a better way of determining how much gas is in tank on return. The additional charge will have me forever painting lemons on this site.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Your already doing an amazing job! 😉

depresha G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ROSS B. 
Rating:
1.0

The people running the place were curt and rude. They seemed committed to being unhelpful. They were entitled and unwilling to be courteous. They tried to add services I did not want, and were angered when I tried to point out damage to the vehicle, and its dirty condition.

Jordan A. 
Rating:
1.0

A little more friendly customer service. Also a little communication would be great as well.

VICTOR J. 
Rating:
4.0

a cleaner vehicle would make the experience a lot better. nice people though.

Art L. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
5.0

The sales lady was friendly, helpful and efficient.

jenny J. 
Rating:
5.0

Great customer service and very professional. 😊

Stephen M. 
Rating:
1.0

Not friendly at all

kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Federico P. 
Rating:
5.0

Friendly staff. Fast service and straightforward rental process.

Kimberly D. 
Rating:
5.0

Awesome people work there and the place is super clean and doesn't have workers hanging out in front of store. The U-Haul website/app sucks though!

Greg D. 
Rating:
5.0

My representative was great thank you

THOMAS M. 
Rating:
3.0

Person who checked me out was friendly and courteous, but forgot to reserve a smaller truck to swap out today. Person checking me in did not greet, say hello or thank you. End of day, but still. Be nice to people.

Don K. 
Rating:
1.0

The U-Haul was not at the location that I was told to go to despite calling to change the reservation and confirming that the location would be the same they sent me to a secondary location that also didn't have a U-Haul ready for me but not until I waited an hour for the first location to open because despite requesting mobile check-in they didn't offer it even though I was told I would have to use it on your website anyways the secondary location had a 45-minute line at which the end of I was told they also didn't have a vehicle for me and that I would have to drive 45 minutes towards San Francisco to get a U-Haul since that was no longer an option since all of my rides and help had already left I then call the 800 number trying to get customer service and they sent me to another location closer which didn't have any one-way Vehicles they only had a round trip vehicle and they charged me three times what I was quoted and what I had a reservation for and yeah I'm pretty pissed and I don't think I will ever use this service again unless customer service can correct the charges and charged me what I was quoted and what I reserved several weeks in advance and play and very very diligently for

joy S. 
Rating:
5.0

Fast and easy return

Jenniemai B. 
Rating:
4.0

Melinda customer service made it simpler and easier. Keep up with your good services. A sign board of u-haul rental which is visible from the signal will be of great help in location identification. The GPS guides for an early turn which takes to back side of the uhaul property.

MUNEEB A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Quick and easy transaction all the way through.

CHARLES V. 
Rating:
5.0

Everything was great! Only problem was Google trying to give us directions to jump off the freeway instead of taking us to the exit and to the actual location. But! Not U-haul's fault at all!

ANGELINA T. 
Rating:
2.0

If someone has reserved mocing blankets, They should be provided

Robert L. 
Rating:
5.0

Good experience. Everything as promised.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

PAULA A. 
Rating:
5.0

The women in the office were friendly, professional and fast. I'd recommend this location anytime. A very good experience overall. Thank you very much! We got the job done and enjoyed the fact we didn't have to deal with any UHaul problems!!

GEORGETTE H. 
Rating:
5.0

Customer did not leave a comment.

MANUELITO S. 
Rating:
5.0

Fast and efficient! Easy transaction √√√

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Great customer service would highly recommend

William B. 
Rating:
5.0

Customer did not leave a comment.

Lea C. 
Rating:
5.0

Nothing! This was the first time we used you and we'll be back for sure!

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

this was, by far, best Uhaul experience ever. Great customer service and the vehicle was in top shape. So happy with the experience. Would recommend this location 100%

Darren C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Verify customer is familiar with parking brake/fuel latch/tailgate release (pick-up). Thank you

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gantumur G. 
Rating:
4.0

Continue present professionalism.

QUINTON W. 
Rating:
3.0

Got the truck with 29.99 plus 14 insurance and have it for like 3 hour, drove it less than 50 miles and returned it the same fuel still be i been charged 140$ plus 20$ additional totall 160$. I don't even know for what and by the way its 1.37$ for a mile. Don't recommend it well overpriced.

MOHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

VERONICA O. 
Rating:
5.0

Customer did not leave a comment.

Manuel U. 
Rating:
5.0

Everyone was so friendly and informative. I really appreciated my experience and the helpfulness of all the staff. Thank you.

Ann M. 
Rating:
1.0

The customer service rep could not have been more abrasive.

JOHN D. 
Rating:
5.0

Fresh coat of paint and a little yard maintenance.

Toni H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

Overall good experience, pleasant representative, helpful and efficient.

Douglas R. 
Rating:
4.0

I don't think that if u pick up ur u haul at 10 am it should be due at nine the next day instead of ten

Jacques C. 
Rating:
5.0

Customer did not leave a comment.

RHONDA R. 
Rating:
4.0

The pre registration was a bit confusing but the service when I picked up and dropped off the vehicle was stellar

KATHLEEN P. 
Rating:
5.0

The staff at this location, whom I've dealt with before, are always friendly and professional. This location will always be my first choice. I appreciate their accommodating changes and special requests.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

MADISON F. 
Rating:
3.0

Make sure the location on maps is taking the customer to the right location and not the wrong location.

Jennifer W. 
Rating:
1.0

The people at the Pacheco location are not helpful and rude at all. And they messed up with my 24 hour reservation and and did a 5 hour instead! I will never recommend this company nor use it again!

Ria D. 
Rating:
2.0

The seats in the truck were ripped and extremely uncomfortable. The side mirrors bounced around so much they were not usable while driving. The facility itself look run down and not well kept. There was no parking. The woman who is there when we picked it up was rude. The woman who was there when we returned it was much more pleasant.

Amanda C. 
Rating:
4.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

The rental process was simple and efficient. Staff was pleasant and professional. There were no problems with the truck.

Lawrencejay J. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The process for picking up and returning was straightforward, professional and efficient. I enjoyed renting from Pacheco Mini Storage and have made another U-Haul reservation. Many thanks!

Lawrence J. 
Rating:
1.0

Don't advertise 24/7 if the drop-off location is closed. Faster service to resolve issues like this

Richard W. 
Rating:
3.0

Customer did not leave a comment.

Noel R. 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Customer did not leave a comment.

ERVINRAY L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
4.0

Lot was full of returns, but staff handled a log jam with professionalism! I love this location! Kudos to all.

Maria L. 
Rating:
5.0

Website was a little glitchy, but to be honest I'm sure that has little to do with the actual location. You guys were great!

Brian T. 
Rating:
5.0

The woman who helped me was great. So nice and helpful..

Amy J. 
Rating:
3.0

Was over charged on cost per mileage.

MARYLOU L. 
Rating:
3.0

The location was dirty feeling being that it was a storage facility. The truck had hats gloves and masks inside the back of the seats and in the glove box.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

BABAK K. 
Rating:
4.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

MOJIB H. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
3.0

I will never use U-Haul again on account of its "no availability advisory". It is absolutely insane to make people wait until 48 hours before they move across the country to know if they even have the equipment. I'm sure you know that when moving, one is forced to make numerous exact commitments: to their ex-residence, to hotels on the road, to new residences, and yet somehow, according to U-Haul, we cannot expect what is expected of us and instead we have to put up with with this flimsy policy that makes a difficult task infinitely more stressful. If I hear that you intend to change this policy I may consider hiring U-Haul again as there is nothing wrong with the equipment or anything else, but until then I will on principle avoid them.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
Rating:
4.0

Very good, a little hard to find the truck

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Same as pick up, the Pacheco store was excellent. She checked us in very quickly and was very friendly. The Uhaul system was terrible. Not helpful at all. The system automatically changed us to drop off our truck and auto-transport to different places many times and mostly to places that were very inconvenient. Again, when I called Uhaul's 1-800 numbers it was a very long wait. I'd fix the drop off location but the Uhaul computer would change it back to the original drop off store. When I attempted to call the actual drop off store no one answered. We ended up driving to that store to do a final check-in because even the Uhaul representatives couldn't get a hold of that store. Overall, I'd give 3 out of 4 stores that we dealt with an excellent score. The only reason I can't give the 4th store as high a score is their not answering their phone. I give Uhaul system a failing grade. Their reservations, both by phone and online, was very difficult to reserve anything, practically impossible to make changes, and some stores accept only trucks and not auto-transports drop offs are made much more difficult than necessary. Not a pleasant experience at all.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Donnie A. 
Rating:
5.0

reservation from start to finish was so easy. staff was very nice. we will need a truck again in a couple of months and will use this location again!

JENNIFER S. 
Rating:
1.0

The location was closed and not available for 24/7 drop off

Mackenzie S. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Customer did not leave a comment.

timothy O. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
2.0

Person comes out telling me I would have to take truck to another location and said I was told when I was NOT sent an email to do so. Your on line site needs help. Crashed so I could not finish my contract had to call and wait 20 minutes for someone to finish my contract. Just tred again and wanted me to wait please fix your customer service is very poor.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Byungsik S. 
Rating:
4.0

Fix your website and app.

David B. 
No reviews have been submitted for this location.

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