Customer Reviews for Pac Ship and More
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck that is maintained properly. Also customer service could have not kept me on hold for 30-45 minutes to figure out problems with the app and picking up the truck.

Rating:

4.0

A little hard to get large u-haul out of parking spot.

Rating:

5.0

Wonderful smooth easy experience!

Rating:

5.0

Professional and exceptional service as always!

Rating:

5.0

Nothing at all Judy and Team at Pac n Ship made our stressful time souch easier with Friendly, Professional and knowledgeable A + Service! We highly recommend this location for all your U-Haul, packing and shipping needs!

Rating:

3.0

I rented a 15’ truck and there was a set location to pick up at Buchanan Dam. I get there and there are no trucks. Call U-haul and somehow I was never updated about the location of the truck. So far no problem I drive to the new location in Kingsland and the truck is there. I open the truck and guess what? No appliance dolly in it. Called Uhaul about 3 times and no one really seemed to care about it. I had to pick up a large fridge, a washer and a dryer and I really needed the Applicance Dolly. I had to call s family member to go to a Uhaul location and rent a dolly under their name because I wouldn’t have gotten to that uhaul store in time. At the end of the day I paid for a dolly on my reservation I never got. My family member paid for another dolly which we got. Not only was a lot of money spent but a lot of time which lead to frustration. Not very pleased with my experience.

Rating:

5.0

Great job. The staff was knowledgeable and helpful. I would highly recommend them.

Rating:

5.0

bigger signs

Rating:

2.0

The truck had issues , it idled ruff when stoped probably needed tuneup. And made it use to much gas !

Rating:

1.0

Quite a bit more attention needs to be paid to the attention given in the initial rental process. I would term this a "rental from hell"!! The equipment was in perfect operating condition--absolutely no problem there. The extreme chaos in getting the paperwork and everything in order was totally mindblowing and completely unnecessary. The next time I have items to move, I will use my own Dodge pickup and make three separate trips before I go the rental route.

Rating:

4.0

The owner was very friendly and proactive. She helped me start the trip successfully.

Rating:

5.0

Great customer service on both ends! Great experience! Thank you!

Rating:

4.0

The truck was dropped off after hours so I didn’t have contact with anyone there. Thank you.

Rating:

3.0

I do not believe the issues with the equipment is the locations fault. They do not have the necessary equipment. UHaul should be responsible for the equipment.

Rating:

1.0

Hard to find and didn't feel safe. Furthermore, I've rented from Uhaul numerous times and this was by far my worst experience. I've had to make numerous calls to get refunds and my move was hampered because they did not deliver equipment properly as ordered. I would like to hear from someone in management about this poor experience.

Rating:

5.0

Pac Ship and More In Kingsland Texas was amazing. When my original reservation was unavailable at a different location, the PAC Ship team was so accommodating and helpful!

Rating:

5.0

Smoke free uhauls would be nice. Rented truck and husband has athma.....we were able to use but smoke smell made it hard.

Rating:

5.0

Judy was very professional and helpful with the paperwork . Thank you Hudy ,, I told her how unprofessional the staff was in San Antonio, San Pedro area!

Rating:

1.0

I want to be called about this I'm extremely dissatisfied..the couple who rented it were great but extra outrageous charges after I already filled it to agreed level with my own money gas then charged for more gas and fees was un merited and wrong..also the truck is a death trap and I can give reasons why...not happy and want this fixed..I'm a regular uhaul and storage customers for 30 plus years I don't appreciate being taken advantage of or endangered or anything to this ..and that not how customers like me will ever come back or give a good review to others for..the truck was just a mark below quarter of tank we put gas in it to that mark and parked it immediately..then charged when we returned early and extra fee unfairly and uhaul was closed at night when left there because had work that day next on Saturday...where wasn't due till 1.40 or so that afternoon and returned night before and I'm not ok with being ripped off expected to pay another 70 80bdamn dollars are you kidding me do you do everyonevthis way for renting your trucks there ...please make this right and correct this immediately I don't owe no gas or fee for it...truck was very dangerous my family watch followed behind and mirrors can't see from or adjust brakes were shot bad very bad breaks and tires steering and I drive trucks trailers cars all the damn time!!@ the door was so hard open with out a big guy couldn't open on own with our prying it up high as could just get door to lift...it jerk and would go in out tow haul and truck took over its own steering to point so scary I wanted to not even get back on raod with full load coming back ..we parked it after gaming and took our family cars to finish move because uhaul was that bad to handle drive and stop..it's dangerous shouldn't be on the road poorly serviced used to hell and will kill someone reflected rented by your business..I'd hope you are fair appreciate being told honestly and aren't trying to rent to another soul till fixed..and charges above the agreement that was only apparently honored by me now left me very unsatisfied with the whole rental and safety to it..sorry but facts are facts and I hope you understand your ripping customer off that's been know well in area and what I do and been a customer very long time ...please fix this today when you read this

Rating:

3.0

This place was ok but the WHOLE UHAUL EXPERIENCE WAS THE WORST CUSTOMER EXPERIENCE OF MY LIFE

Rating:

3.0

Have run into this problem before but having/allowing place to leave personal vehicle seems obvious to me. Like in the place of the vehicle you're renting maybe...please consider this issue. The online renting was seamless! Thank you!

Rating:

4.0

Customer service was good,

Rating:

4.0

Truck had a bad odor in the cab but was clean!

Rating:

5.0

Only could keep it 24 hours had to take it back and we were not though. You need to send more truck to Burnet and Llano, Texas. A lot of people are moving here from Austin and other cities because we have good schools and safer here for Covid-19.

Rating:

5.0

Reservation online was user friendly.

Rating:

5.0

Ms Judy was super nice and accommodating! Helped out with the online pick up! She was great!

Rating:

5.0

Make sure the gas is on the correct level it states before renting the u-haul truck.

Rating:

5.0

Moved my drop off from Burnet to Kingsland which was a big help. Burnet was 20 miles away from us and PAC was only 2 miles. Very nice.

Rating:

3.0

The 26 ft truck was very dirty. I would have hoped the truck had been sanitized due to the ongoing pandemic. The steering wheel and dash were very dirty. You could barely see out the windshield and the truck had no fuel. She said she would give me $30 credit since it was empty but it cost $80 to fill it up. I also ordered 7 dozen blankets for my furniture, she didn’t have enough and told me I could try and go to other uhaul to get them... I had prepaid for them too Very disappointing I am hoping uhaul will make good on this experience

Rating:

5.0

For my situation this rental was a terrific experience. The truck was exactly what I needed. It was very convenient and the service was exceptional. I recommend this rental pick up location as the best I have ever had.

Rating:

5.0

Thank you!

Rating:

5.0

Nothing at all ...excellent customer service

Rating:

5.0

Easy drop off and easy Information for return of uhaul equipment.

Rating:

5.0

Trucks need to be cleaned better. Need to explain to customers the online return process better. I was told to just park the truck and return the key in the box, then check the truck in online. Well checking a truck in online requires you to have access to the truck and be at the site. This was not communicated to me.

Rating:

5.0

I was tended to very nicely. Very professional and she went out of her way to help me go with everything I needed.

Rating:

5.0

My experience was outstanding! It was Thanksgiving Day and I was in desperate need of a moving truck that day. The lady was super helpful, quick, responsive, efficient, patient, and friendly. She has made me a u-haul customer for life! Thank you!!!

Rating:

4.0

Bigger uhaul sign on the building.

Rating:

5.0

It was a very pleasant experience.

Rating:

5.0

Nothing, Mrs Judy is a very kind women. I recommend the community to do business with her.

Rating:

5.0

Excellent customer service and assistance in meeting my moving needs. I would definitely recommend going to this Uhaul location.

Rating:

5.0

The original place that we had rented from didn't have the equipment we had reserved. So we had to go and find a place that had the equipment on our own. Nobody at the Burnet location and the kingsland location and the new Braunfels location knew how to find our reservation and or having the equipment we had reserved. The kingsland location just so happened to have the equipment and was pleasant to deal with the transaction.

Rating:

5.0

None

Rating:

3.0

More availability

Rating:

5.0

Need to fix the A/C in the truck.

Rating:

2.0

Inquire about the mechanical condition of the equipment when it is checked in and follow up on any complaints/problems. This rental had front suspension problems, (noise and hard to maintain a straight line on the highway. The rental person was not familiar with the software.

Rating:

5.0

Thank you for making this an easy and friendly process..

Rating:

5.0

As always, Judy will go out of her way to make sure her customers are served well.

Rating:

1.0

The lady at the desk didn't listen to my request and it was really confusing.

Rating:

5.0

Judy will leave no stone unturned to ensure you get the best equipment and service possible.

Rating:

4.0

Only problem was key was in the wrong lock box. But that was worked out