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JUAN M
Customer Reviews for PM Express Boat And RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Giovanni and Rosa they were very friendly unhelpful.
Samir Mvery efficient team for both pickup and delivery
Lee PSmooth ride considering weight Tyvm for ur service Rose very helpful at office explaining everything
TONY FVehicles are nice and well maintained. I know that they are heavy, but gas mileage are too low.
Young KWe love this place the best costumer service
Luz MVery good experience for me.
Otto OVery helpful
Jing CNice service
Yuebao ZGreat Customer Service and support. Highly recommended
Michael JPerfect service, fast in ad out. Great people to deal with! Wish you guys all the best!
ANDRIY MMoving was stressful enough but Rosa made it easier by helping us register. The system messed up our reservation, but fortunately she was able to help honor the contract price. She’s friendly and has exceptional customer service skills!
Jenny NFriendly and warm person at the counter. Everything was explained clearly
Norma LThe representative was friendly and efficient. Will definitely rent from here again!
Nina HGreat service and very quick processing without long wait in the office..
KEITH Poutstanding service and the process was sooooo smooth like a baby skin. Thank you
Albert GThe staff there were fantastic very friendly and professional I definitely recommend this location Thank you so much
David RCustomer service Representative Giovanni, very professional & helpful.. .
jesse ZVery accommodating
Anthony Cmanager Rosa...at this location on lemmon and valley was excellent and very friendly
KEITH PExcellent services : Front Desk- person install trailer
Michael NI have rented from this location many times and my experience is always the same, outstanding! The staff at this location are professional, polite and go out of their way to make things easy.
Pieter HVery friendly and helpful customer service
FRANK CGreat customer service and support, Highly recommended
Michael JFriendly staff, very helpful
BARRY CGreat Customer Service and Support. Highly recommended.
Michael JOutstanding, friendly service as always. Thank you to Rosa and Gio.
BRIAN RRosa the person in charge was great.
David LRepresentative was very helpful and polite. Great experience
Jade EEverything was good
Laura-Renee MI've rented from this location for over 25 years. Never had a bad experience!
carl GRosa and her staff are always helpful whenever I need a rental. The experience is quick and painless and I have always gotten the vehicle I needed. Very responsive to any questions I might have also.
Jay BThe rental truck was a little older. It was so noisy you couldn't hear the radio or even talk to the passenger. The right side mirror was way out of position and does not allow any adjustments. Making a lane change at night was NOT SAFE. The staff at the location were polite. My problem was with the equipment.
Marion GGreat Customer Service and Support. Highly recommended
Michael JThey overcharge me on mileage
ARMANDO Tshe was super friendly and helpful. thank you!
Danny AGreat Customer Service and Customer Support.Highly recommended.
Michael JEverything is good 👍
hermanshu POutstanding, efficient service by very kind, helpful staff. We appreciate Rosa and Gio.
BRIAN RRosa is incredible. This is the best Uhaul location around. I only go here when I need a Uhaul!
BRIAN RAgain, great crew that was responsive to quickly getting me on my way after a long day of moving. Thanks.
Phyllis WAll is well at this location not only myself but my other family members also use.
Syed HGreat Customer Service and Support. Highly recommended.
Michael JThe staff there are super friendly! We also bought gloves, moving cradle, mattress bags form the store. We rent 10' truck, my young son can easy drive it. The front seats are very clean and comfortable. We already book a 15' truck for this weekend.
ARZE LPlace closed at 5 pm. I got there two minutes before 5 pm. Gates where open. I walked into office at 5:02 and lady refused to honer my reservation that I had made. By the looks of it she had closed well before for 5 pm. She was on her way out when I walked in. ..two minutes late really. She could have gave me the rental. It would of took but a short time to complete transaction. She was rude. I will never go there again
Jorge ARosa was great. She provides the information and the confidence you need on a day that can be stressful. Definitely recommend this place!!
josh tFriendly customer service; easy process of picking up and dropping off.
Kenny CI do not like the app does show how to pick up rental only shows reservations as someone who does IT and tech savvy it did not make sense the staff was so super awesome goes to show that people are sometimes make things easier in person
Hector AUse this location so many times, and alway enjoy the service
Shirong WNot a friendly use location. Signs are not updated and not clear to see for drop box.
Carlos CPerhaps wash the equipment a bit more frequently.
THOMAS SI rented a U-Haul truck from this location and was intentionally overcharged by the owner, Rosa Monroy. I traveled from the U-Haul location to Chino Hills and back (approx 16 miles total) and was charged for 82 miles of use. When I tried bringing up my concern to Rosa, she quickly closed the contract and told me to contact customer service. I have several witnesses who followed me on the trip and can attest to number of miles driven. This is a crooked family. business and I will be reporting it to the Better Business Bureau.
Steven MPM Express claims that they cancelled their contract with EMove months ago and tried very hard to not honor the rate that I was quoted.
Privacy R | First Impressionsthe staff is very helpful. got what i requested.
Privacy R | First Impressions