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Richard M
Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and fast service
Kajsiab LThe truck broke down and I Had to stay with it until They were done fixing it then I had to take it in? They should had just went and delt with the truck and allowed me to be done with the disaster!
Autumn ANah’ the customer service was great keep up the good work.
Phoebe MWonderful staff
Daniel BThis is my favorite uhaul location. They are all staffed and very helpful. I do recommend this location to people.
Misty MI was definitely overcharged. You need to hire new staff.
Portia PTraining...when I was booked in I did not receive any of the discounts..The next day the manager fixed everything...PDX storage was awesome
Alan BCustomer service at this location is top notch. Want to give huge kudos to both people working the front desk. Really outstanding job in communication, information, and making me feel good about the whole experience. Really great team.
ROBERT BI will always come to this location,very excellent customer service and cheap too
RUTH EThe staff was very kind and helpful.
Diane DSo easy to rent and drop off. I wish I didn't hate moving.
Jesse SDid a great job. Keep up the good work!
Robert GI love the price and extension for a return back to the city rather than a 1-way to the country!!
Justin SNothing... They were quick and explained everything very well. Excellent place of bussiness.
nedina bAgain, I cannot think of anything that would improve this location. I experienced excellent service and felt valued as a customer!
Russell BThe staff member who helped me rep number JB045396 was great! Really wonderful customer service experience.
Emily DEverything looked good
JOHN MVehicle had check engine light on, I had no problems but it was a concern. Vehicle wasn’t cleaned but I assumed they were busy The manager Alan was a great guy, helpful and friendly
David HNothing That I can see. Your people were very polite and friendly. I had no issues with the truck or any of it. Thank You
LAURIE RIt was all good.
Michael MGreat service. Friendly staff. Overall it could experience and very convenient.
Ericha CVery personable and attentive staff. I was pleased to have my online reserved items and purchases confirmed at the point of purchase. Since some fields online are autopopulated, this was unexpected and appreciated.
Michael HI feel that it is very expensive. They charged me too much for mileage both times I rented, also didn't have the size of truck I reserved so I had to get a more expensive size. Not happy!
Jennifer FAlways a great experience. Wonderful location. Will definitely use again. Thank you!
Jean CStaff was friendly and helpful.
Frederik EI went online Friday morning and reserved a van for Friday afternoon. When I arrived at your facility I was told there was no van available for me. Unbelievable! I was told that due to this inconvenience I would receive a $50 credit due to your company's guarantee reservation policy. I have yet to be credited this amount on my credit card. This is the 2nd time that this has occurred and I'm not very happy. I have given you much business over the last few months. What is sovdifficult to Jake sure that your vehicles are not double booked. Its not that difficult. I can only assume that you haventbgiguredbthis problem out since this has happened to me twice. Please immediately see that my credit card is creditedbthev$50 for your failure tovreserveband have the van avail for mebwhen I arrived at your facility making me have to go to another one of your stores when I had to wait quit awhile duevto thebrenter before me not cleaning the van our and for leaving the gas tank on empty. When I retunedvthe van the gas registered abovev1/4 of a tank, the van was clean and it was only allowed to use the van 17.5 hours not even a fullv24 hours as again the van was rented out to aomeone else making me having to return it by 9 am. Please call me once you have reviewed this formal complaint to advise me of your posituon regarding this matter. Linda Jennings 5037191958
Linda JStaff at this location really had their act together! Well run place.
Joel CAllen went above and beyond the evening before his vacation for me and my family. Great customer service!! Enjoy Italy Sir!! You're helpful & friendly. Thank you again!!
Ruby DYou guys should not make people pay for gas and when the customer returns it with twice the amount of fuel in it and gets told that they don't get reimbursed for what they paid for the extra fuel? That is WRONG I WILL NEVER USE UHAUL EVER AGAIN
Tiffanie HGreat people ! Totally smooth rental ! I highly receomend this place !
MICHELLE BI like Vito , good costumers service I will came back this weekend again Make me feel good and friendly . They help me with everything what I need , thanks guys good job
Victor MI turned the truck in and went outside and sat on the sidewalk in the shade waiting for my ride. Your agent was kind enough to bring me a folding chair to sit in. Thank you, that is great customer service!
Glen AI want to say a personal thank you to Jody Boerke. The GM at U-Haul of Portland OR. She went above and beyond my expectations. Finding a replacement trailer and helping me secure a truck rental later that same day. Her smile was greatly appreciated. A true asset to the U-Haul company. I use your service quite Often. This will now be my home location for all my future rental needs. Jesse B.
Bartz JBest customer service-both pick up and return. Will recommend. Thank you!
MICHAEL MI have no complaints about this location, or its staff, or equipment. The original location where I made and confirmed my reservation had to send me elsewhere, and that cost me an extra $20 or so, simply due to an increase in distance from my area of town. I’m pretty frustrated with that.
Alisha RI just want to say that Riley & the rest of the staff at this location at Sandy & 122nd are very professional & kind. I’ve never met such kind costumer service employees. They are wonderful and Riley demonstrates good knowledge of his job. I will go out of my way next time I need U-Haul, to go to this location. Happy Customer
Jeanne OMultiple attempts to over charge me Multiple attempts to charge different amounts
michael kI had a great experience. Ordered online with no problems. Picked up and dropped off with no problems. And the the staff were friendly and prompt.
Alan TI never received a closing receipt. I drove less miles than I originally projected when I signed the contract. I was told this would reduce my bill. I never saw a closing bill and I was told it would come by email. It didn't. I'm thinking you guys kept the extra money. I'll probably rent from another place next time. Just to be clear, the staff was courteous, informative, and the truck was in excellent shape. Just not cool when it comes to dealing with the money part.
Michael WEverything was quick and easy from start to finish.....thank you so much!!!
DONNA KAlan did a great job and was personable. The truck was already missing the passenger side mirror and had mud inside, the windshield wipers didn't clear water, and the cargo area clearly was upswept.
Lindsay BWould rent from here again.
San CWhat a pleasure, no pain, real smooth!
THOMAS SThis location lacked initiative and didn’t meet other uhaul location standards. Service took too long.
Jesse AFantastic crew and manager/owner. Helped me out when I was in a tough spot... Thanks again 👍😊
Brian BEverything was excellent and the staff was VERY nice...
Veronica TGreat experience. No issues whatsoever.
JEAN PIts like the old Seinfeld skit, you're good at taking the Reservation, just Not Holding the reservation. I reserved a 20' truck, but got a call the night before that none were available. They gave me a 26' instead. Rig was clean and worked fine. No problems for a short in town move. Smooth pick up and drop off.
Brad CGreat customer service
Peter KEverything was great!
Andrew FThis location went above and beyond to get me the equipment that I needed to move.
Braden MGreat service !! Hopefully I don’t have to move again right away but if I do I’ll definitely use PDQ
MIKE TCouldn’t have had a smoother or more pleasant rental experience. Staff was stellar.
Jackson SAll went smoothly.
Ryan MTruck was a tad dirty. Cigarette buts, dirt and sticks in bed. Would've been nice to have it cleaned up a bit. Shifter would not engage at times. Friendly folks. Cab wreaked.
Lori L