The communication for Uhaul as a company needs improvement. I was told 2 days before my pick up date that I must pick up by 4:45pm but this location closed at 4:00. Fortunately they called the day before to confirm and this is how I found out their closing time. The insurance was much higher at this location since it was a different state and I was not told ahead of time.Melany G.
Customer Reviews for Ozark Scanning Services
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service on the local and is great. The issue with U-Haul and it's a huge issue is trying to talk to someone on the phone can be a 30 minute wait which is absurd. Second issue is the app does not work when you try to upload photos using the app it does not upload them even though it says it's been accepted and then it won't let you go on for that point so you cannot close out your rental after hours which creates a whole lot of extra time spent trying to work around U-Hauls poor app and poor customer service when it comes to waiting on the phoneWilliam K.
Right out of the gate I was greeted "I was just looking at your stuff and you now have a late fee" kinda snarky. I told him about the extra 5 hours I was given because of delays. When he read the online comments he saw it there. No apology just moved on and 50 bucks for a quarter tank of gas is ridiculous. Uhaul will not plan my last trip this next week if I even use UhaulJERRY W.
Owner was great also supports military personnel and vets.Mike C.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.KATHRYN R.
Windshield was full of bugs, but otherwise very clean.David B.
Better trained staffSHAWN H.
Make sure that everything in the vehicle is clean including the glove box I found empty beer cans in the glove box of the truck I usedjames G.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.GREGORY A.
could use some attention on steering, loose.waymon W.
El cliente no dejó un comentario.Eric M.
Perfect experienceDeanna M.
Just curious why I was charged 20 for the traiker returnDennis F.
El cliente no dejó un comentario.CHERYLE RAE H.
El cliente no dejó un comentario.Sandra B.
nothingCharles Dwight A.
Maybe not have the kids running a muck in the front office but they were friendly enoughPreston K.
I have used U-Haul for nearly 30 years; this is the only time in that span that I had a bad experience. The drop-off location personnel were not helpful, very short with me when I asked questions, overall horrible place to use if you are returning equipment.Brian M.
I was charged $163 plus gas for 5 hours and 110 miles. I believe this to be outlandish and excessive. I was told when I left with the truck if I returned sooner than the 24 hours, I would get a discount. I was back the same day in 5 hours. However, the story changed when I got back to the U-haul office. I'm terribly disappointed in U-haul but doubly so with the establishment in Hardy, Arkansas that used deceptive tactics. I will never go back there, or to any other U-haul if I can help it.DIANA LYNN B.
El cliente no dejó un comentario.Scott B.
Ozark Scanning Services were closed due to the Thanksgiving Holiday long weekend, so we cannot comment on them at all. However, we called and spoke with a very nice woman who registered that we had returned our truck on time and told us we would get an email on Monday. This was an easy process and we appreciate her assistance. As she said, we did receive an email on Monday. This was a good riding truck, but the brakes are a little "feathery", so may need some attention.John F.
El cliente no dejó un comentario.Timothy E.
Very helpful and courteous. Takes the stress right out of a long trip.DIANA L.
El cliente no dejó un comentario.Steven J.
El cliente no dejó un comentario.EDWARD P.
El cliente no dejó un comentario.Bruce G.
Friendly and professional service. I would recommend to anyone.joseph P.
told me to drop off at different location..Austin U.
The gas gauge on the contract said there was more gas in it than there was, but wouldn't ever consider the fact that the mileage could have been wrong. The guy that signed our contract told us, without a second thought, that he drove our truck for a few days.Steve C.
Very fast, friendly, professional service.Lynn C.
El cliente no dejó un comentario.Michael M.
Service was great on both ends.Barbara G.
I will rent from Ozark Scanning Service again, whenever I have this need. By far, they are the best U-Haul service in the area.Clayton Y.
Amazing customer service, I was impressed with the Team, It was the best experience when renting a Van. I am a customer for life due to the great team who goes above & beyond to provide the highest level of customer service.KENNETH C.
El cliente no dejó un comentario.Destry B.
El cliente no dejó un comentario.ROBERT L.
They like to choose options for your contract without asking you what is best for you. We was almost charged a extra $200 because of them choosing for us to return the truck to the location where we picked it up, without them ever telling us that they set it up like that. Luckily the location we was trying to return it too made a phone call and took care of it for us. We picked this location because it had the size of truck we needed, next time we get a truck we will go back to where we dropped this truck off and we will just get what they have if they don't have what we need, because we won't return back to the location we picked this truck up.Christopher N.
Nobody available until 0815-0830, when online reservation was for 0800. No stickers available to mark any damages. Two calls made to confirm reservation before a return call was made. Phone number was voicemail only and referenced a different number.Karen W.
Nothing the service was outstanding and thank you again for helping us make our move to Colorado so much easierThomas S.
Employees need to actually know what they are doing. If they say you are good and can pick up your Uhaul keys will be under seat because no one will be there even though hours on line say 8am to 12 pm on Sat. We were not fully checked in online and if something had happened while. Driving insurance wise we would not have been covered Because of Salem store we had major problems returning truck to Paragould storesKennth L.
They were real fast checking it in.Richard S.
El cliente no dejó un comentario.Matthew M.