Make sure the truck is well running and has no issues
Lee D
Customer Reviews for Oyo Hotel South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer wasn’t clean, rep wasn’t available at the time of service, had to assist the rep to place the trailer on the truck and had to disconnect the trailer on my own.
Ronnie BEverything good
Eric TThey had the tow dolly I needed when I needed it. What more could I ask for.
Christopher PI wouldn’t do business with this location at all. I use U-Haul as my only moving service but this was the worst I ever seen. On arrival the guy had me stand outside instead of in the lobby. The truck itself was nasty trash was in the window and in the bag that’s located in the back of the truck. The engine needs work as well
Keddrick CEverything was fine except when we didn't get the right rental van as purchased
curtis mThis was the worse I have ever dealt with from any U-Haul place
Shemica FInitial reservation was at 8am at Hwy 80 in jackson, Ms but due to them not having what I reserved my reservation was sent to the I-55 s location. I arrived at 8am and was told the U-haul representative wouldn’t open up until 10:30. Thankfully the guy was absolutely amazing with accommodating me for my reservation. Thank you!
Shandrienne DTell the customers up front what the pay is, not after and charge them way more
Edna JGreat location for drop off near the Harley Davidson dealership. Great experience.
Bennett JThe UHaul did not have a number to call. Took hour and a half to find. Had to wait an hour in 105 F heat for the person to allow me to pick up a trailer. When I came back to drop off, no worker there and had no way to get receipt upon return. The receipt was emailed later, but had hard time unlatching trailer which was very heavy and I’m an older gentleman. I can not believe there was no trailer closer than 30 miles away when there are 12 UHaul locations in my area.
Bobby RThe U-Haul app did not allow me to enter my information at drop-off. I asked for assistance inside and was told staff personnel must entry the information..I suggest adding notes for sites with special requirements for pick-up and/or drop-off.
Reginald GHorrible service nasty truck
Marawan ABe on time for work and also make sure that they aren’t rude.
Delmyuntezia PBe sure that the Customer Service Representative ask questions about insurance and additional benefits before adding. After it's added, there's NO REFUND. So renters, be careful.
RODNEY CVery friendly and helpful with the trailer rental -- would rent again.
Michael LVery very friendly and helpful staff
ketan PEverything was right. No problems at all
Phillip FThey had no print outs of anything. Definitely provide something to show what you are actually agreeing to. They told me I would get an email, which I did, but not until after the fact. When I arrived to pick up the UHaul, it was not clean. They swept out the back and told me if I didn't return it better than that I would be charged. Then they handed me the key and went inside. By the time I did the outside inspection and got in the cab, they were gone inside. The inside was filthy. There was even a half full coke can in the cup holder. By this point, I had given up and just took pictures of the trash on the floor to submit on the app, completed the app and left. I lost my phone on Saturday and sent a message asking how to return on Sunday since I could not use my phone to check it back in and received no response. I attempted to call on a Sunday when I was supposed to turn it back in and didn't get an answer. Therefore, I waited until Monday to turn it in. They just took the key and again told me I would receive an email. Then, Tuesday I received a call from UHaul asking if I had turned the UHaul in. They had not marked it as returned. I usually rent from the UHaul in Pearl on Hwy 80 and they are usually great. This time they were out and I had to go somewhere else. I hope I don't ever have to use this location again!
Becky FWhen the reservation was made it was right by our house less than 2 hours before I was to pick up the truck I received a call stating “we don’t have your truck”. Our reservation was made 2 weeks prior totally unacceptable very POOR CUSTOMER SERVICE!!!!!!!
Walt CThe computer wasn't working so they had to do my rental on their personal cellphone. My equipment was there but it took over 35 minutes to get checked out. My equipment was not checked in from the previous rental and that had to be done before I could rent it. Again it took an extremely long time because they were using their personal cellphones and the site was taking and extremely long time to load up for them. Not the best experience because of wasted time but it eventually got done.
LASHUNDA WBe sure to explain the details about mileage. I was not told when the quote was given and when I picked up the truck the cost of mileage. However, I was told when I dropped off the vehicle. This is BAD business.
Priscilla DI am yet to get a refund from being overcharged foe an extra day
Peter IThe owner was very nice, but the location is very sketchy. I would not have gone there as a female alone.
Shari HLocation did not have anyone to release the U-Haul trailer until after 10am ! Their computer was malfunctioning. The location was a low rent motel with customers hanging around the pick up area.
Robert PKeep this location ~ it’s perfect
DWAYNE YI had originally made reservations at another location closer to me and it was moved to this location that took longer. This location needs an agent on location to do rentals when the pickup time is. I and another customer had to wait for and agent to arrive an hour past pickup time. My pick up was at 0900 and it was after 10:00 before They arrived. Will think twice before renting another U-Haul.
reginald jBest customer service I have seen in life of any industry Thanks Oyo hotel and u haul
ketan PConvenient to the interstate
Raymond BDid not feel safe.
Bryant BAt pickup was hard to understand person and return could not understand person at all
Ted aCheck in should be quicker considering the cx used express check in prior to arrival
Robert FMake sure equipment is up to par. My right tail light wasn’t working to the uhaul.
Felecia KBest UHAUL staff ever
ketan pI reserved a 15ft Truck March 30th and when Uhaul called to tell me location to pick it up was told they only had 20ft available May 30th! Which cost me more in gas! And 2 hours before I was to drop off the truck uhaul called and changed my storage location which was way out of they way, which caused me to be late dropping the truck! I spent humorous stressful hours on the phone with uhaul during a very stressful move! I would like A REFUND! I have spent thousands of dollars with uhaul! Over my years of being in the military and doing ditty moves! This was the worst ever!
GERALD SThe online information provided was not available when I arrived to pick up the truck after I was informed that completing the information will reduce processing time in half. Also, the mileage gauge needs to be definitive to assist with no overcharging customers.
Tonya MI had a 7am reservation at a location that didn't open until 10am. GPS was not recognizing my location, and the gentleman at the location refused to help me or speak to me about the issue. He asked me to leave.
KYLE SEverything was exceptional,staff very courteous and professional and courteous
brenda tNothing Rio did a great job explaining everything and hooked up my trailer. He even showed me how to do the chains so they don't drag.
Laura AThe U-Haul staff at 880 I-55 S, Jackson, MS, showed respect to each other and guests in the store. Please inform, if there is something I can do to assist your transaction(s). Take care and happy holidays.
Leah AThe facility was not even open when I arrived. Why in the world would you allow a rental location to be chosen knowing the business is only open Monday - Friday. I selected a pickup on Saturday I had to take a cab from the airport & then there was no one at the facility. I had to call for another cab to pick me up & take me to a U-Haul location that was a horrible hotel/U-Haul facility. I did not feel safe at the front desk of the hotel/u-haul. I think there should have been some financial reduction because the new location did not have the same size truck hence causing me to spend more money to get to another location & the bigger truck they gave me cost me more money in gas.
Anita HHorrible, nasty, smelled unbelievably bad, hookers and people being loud, didn’t open at pick up time, I would NEVER use uhaul again if they keep this place a part of their company.
Michael Mlow rating was because of internet. Transaction was completed with iPhone because of problem with access to haul online. It took about an hour to complete transaction
JAMES Dthe area just did not feel clean
Jeanne Wwas not my choice location hours to pick unit up was later than my set time by 2 hours .
Milton CThis is in a bad area, several obvious meth-heads hanging around. I wouldn't want to go there at night! The place was pretty clean, those people hanging around did not make it inviting. But the owner did a great job checking us in, was very polite and competent.
Larry JGreat service at this location and very helpful staff. Good job!
Leah GThe guy come out the front office was very thorough and checking in the truck and trailer he went over everything with me to make sure that I had a comfortable ride coming down to Jackson Mississippi thank you again you have a great service.
Jerome JI had a very bad experience with uhaul. I went to Jackson uhaul and storage on hwy 80 where my reservation was schedule to pick up. I waited 1hr 39 mins to only find out that equipment wasn’t there. I was sent to three locations before finding the equipment that was reserve for me.
Dasmond HLocation was remote, unsafe, and untended. Truck cab was not thoroughly cleaned on pickup. I'm not responsible for cleaning previous renters' mess.
Heath HShady, seedy hotel. The owner (whom i had to wait on to get my trailer because he "doesnt trust anyone else to do the paperwork correctly) was over an hour late for my reservation. (res at 10, he wouldnt show up till 11). because of this, i had to drive in the pouring down rain. if he would have been on time like he was supposed to be, i would have missed the rain. VERY bad business practice to let an ALREADY PAID UP CUSTOMER sit and wait for you because you want to show up whenever the hell you feel like.
Thomas HNo comments
Steve MOwner was nice & very friendly. I experienced no issues at all.
Kiauna TNone
CHRISTOPHER CI live in Pearl MS and recently reserved a truck online. When I got to the store the order was not in the system and they did not have the truck. They sent us to another location with the promise of a truck being available but again we were not compensated for the other truck and were given a much smaller truck. The customer service rep was rude and unhuman!!! the people at the locations tried, I think but I live in a small very racist town so I could easily have been experiencing some of their racism or the like no telling(for instance, I get there and see a white couple leaving in the exact truck I had reserved and the fact that there was a truck on the lot that met the requirements of my order but I was still sent to another store). Even taking a photo to reserve the rental made me wonder at the way it was handled no less. Anyways it was my go to place and now I feel jaded
Phillip JIt's a gas station with a couple of trucks. Opens at 10. They were late. Attendant was helpful but also had to deal with gas station customers.
Eliot SMake sure all employees are trained to rent/return Uhaul equipment.
Matt CThe gentleman at the issuing site was very helpful and friendly
Glenn R