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STEPHANIE T
Customer Reviews for Oxon Hill Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite and helpful, a pleasure doing business at that location.
steven RNothing that I can see at this time.
Milton PGood Job
ALAN DThe key to a good uhaul experience is to set everything up several days in advance. I originally reserved a 17' truck and uhaul called to let me know that the 17' truck was not returned yet. They then upgraded me to a 20' and offered a 10% discount for the inconvenience of changing my reservation.
Demetrius CCustomer service was great, in and out in less than 10 minutes.
Julius HOutstanding customer service!
Matthew PHave ropes and packing blankets come with each vehicle to borrow when using your vehicle.
GEORGE WMy experience was very satisfying. Customer service was A+!!!! so I don't know what more could have be done differently.
GLENN FNothing that I can see.
DEIRDRE NStaff is very accommodating, courteous, polite, respectful man’s knows their job very well! I will use them again in my near future!
Martina HCustomer Service is always GREAT!!!
Eric BAlways great experience
TaDarryl SThis location does a fantastic job. We frequently rent cargo vans for our catering and event business and every van rental has gone very smoothly. The cargo vans are always new or fairly new, low mileage, clean, and well maintained. The staff is very friendly and courteous. We use to own 4 vans of our own but after spending the additional money on insurance, maintenance, and registration, we determined it was more cost effective to rent the cargo vans for our needs on the weekends for our catering events. We only own one van for our daily needs and rent the addition 2+ cargo vans on the weekends. Thank you for always taking care of us. Keep up the great job and service you provide.
Reginald EAlways a great experience
WARREN AStaff was pleasant and very quick to work with.
Darryl GCourteous and helpful
RONALD Gnothing. everything was fine.
Deja MThere were no improvements; it was an excellent service. 10/10
Angel MThe staff was very helpful. The drop off location was not helpful at all.
Harold RStaff is friendly and helpful
Eric DReggie and his entire staff at Oxon Hill rental are all pleasant and exceedingly professional
Alfred MMy overall service was pretty good. However, the trailer that I rented caught a flat tire halfway into my trip. Customer Service/Roadside Assistance were excellent. They got to me less than an hour repaired the tire and I was on my way.
linwood wGreat location to work with.
JOHN RExcellent service
Royston GKeep up the great work!
VINCENT RService is Great, keep up the good work.
Theodore HEverything was great
NIKOLA IYou are good.
Danpats MI have utilized this location about 4 times in the last 18 months and they were very helpful. They contacted me first to remind me of the drop-off. Adjusted my time to return because of delays from the opposite end and weather. They were accommodating, professional & personable. Thank you.
Heather LNothing, experienced excellent customer service and there were no concerns regarding my rental.
Eric HRating for the Alexandria VA UHaul location: POOR, would NOT recommend this location in Alexandria VA -- The staff member who worked in the parking area in the Alexandria VA UHaul location where we left the car carrier overnight was RUDE and BRIBED us for $25. If we didn't hand over $25 in cash, he refused to help us. HIs name is Abdul. And he went on and on about how he and the woman in the UHaul office had many disagreements. She was helpful and polite. We had specified Alexandria on Rt 1 as our preferred pickup location when we made the reservation a few weeks in advance. But 2 days before our scheduled pickup we were told there would not be a car carrier on Alexandria, and that Oxon Hill MD had one. So we drove to Oxon Hill the day before we planned to leave Alexandria and brought the car carrier back to Alexandria ourselves.
CORINE Btruck had not been cleaned or sanitized problems steering the truck it needed front end work
ROGER FThe Uhaul App was not working when I returned the rental, therefore I left the rental at the location and dropped the keys in the drop box. I tried to close out the rental when I got home using the app because it wasn't working at the location but was told I had to drive back to the location to close out the rental. This is was very frustrating! Needless to say, once I drove back to the location to close out the ticket, it worked. Other than this unforeseen app issue, my overall rental was excellent! I will use again.
oneika sGreat first time experience with this location. Staff was professional, personable, and respectful.
Malcolm RThank you guys so much..Jackie made everything so easy for my daughter babyshower so easy...
Marcel BEfficient, friendly and professional staff! They have this down to a science.
FRANCISCO COutstanding customer service. Friendly and professional.
JaMes BDon't charge for equipment if it has not been unwrapped and used.
MARY BThis location is my "go-to". I rent trailers at least every other week for my business and the staff is always helpful and pickup is flawless. Staff also helps when needed withoput hesitation.
Jeffrey RLike I said before. The vehicle was clean but it needed maintenance. I know that's not the dealers fault but I thought that truck was going to break down on me. By the time i got to my destination it was smoking and smelling like oil. I hope you service that vehicle before someone else drives it. Inhad tonkeave it with a different dealer because I didn't think I would make it to the original one.
Elsie CFriendly, fast, clean
KIA JOverall good experience they also have supplies you may need for events
lucresa pI come to trhis location every other week to rent a trailer and the service is always great!
Jeffrey RIf they’re are really sure this is the right way
ELVESTER BExcellent service thank you
George MFriendly, helpful staff. Clean facility and efficient order, pickup and return process.
Eric S