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Chris H.
Customer Reviews for Ovid Big M
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very clean and friendly folks
Melissa C.It was way out of our way and a very difficult drive. I wouldn't recommend it to anyone else from this area. The hills were extremely steep and dangerous.
Brenda M.Great experience! They delivered as promised.
Anthony K.This is a shady location, they send you to one location then when you check in they tell you to go to a different location because thats where the truck is. then when you drop it off it tells you to go to the the first location only to add more miles and drive to where the truck is to bew dropped off. there is no one around and they try to charge you extra because they base your return time off when Uhaul notifies them of your return. I have rented many Uhauls or the years but i will never Rent one from this location again. Renter BEWARE
Richard F.friendly and knowledgeable owner and staff. quick check-in and check-out. I'll use them again.
Jay S.Great service from this location every time.
Robert K.The woman at Big M had me checked in as returning the trailer I rented before I had even finished parking it. Extremely fast and helpful. No fuss, no muss.
John M.Need parking signs at drop off. Store owner checked us out which made it so much easier. Thank you Susie.
Bernice M.Nothing. These people were very helpful. Especially considering it was during a blizzard that I picked it up.
Robert P.The UHaul truck and trailer reservation system is not the best. For example, I went online and reserved a trailer for pickup at a specific location. A UHaul representative then called me several days later to inform me the equipment was available for rent at a location 25 miles away and the equipment was not available at the location I requested.
KENNETH K.The truck had a leak in the roof and got all over my couch. Im not happy. When I left Geneva it was pooring rain!
Janet G.Nothing - dropping off here is easy peasy
Michael P.Have the truck ready - with the proper gear. Have some customer service other than handing the keys and saying follow the link on your phone.
David C.Friendly, professional, thorough. Everything went smoothly. DO the same thing for the next customer. Equipment worked in perfect condition. ¡Gracias!
Eric B.Location was easily accessible and the lady who met us in the parking lot was very polite and easy to talk to. She took care of us and made us feel welcome. Absolutely would enjoy and use their services again.
Todd M.Incredible service. Thank you Ovid Big M!
Robert K.Great service
JOHNW E.They just took my key. No paperwork no questions on experience. Just parked truck and handed in key You're hole rental system needs customer care upgrade.
Kevin D.Uhaul wasn't available even though there was a guarantee it would be available. Had to drive 20 miles away to pickup the truck. Then I have been charged for fuel at the end even though I dropped it off with a full tank. I called customer service and was told I would recieve a call back and have heard nothing.
Lucas F.Better tires for winter driving. We got stuck in a driveway several times.
Patricia F.The truck was awesome. The self service process is a lot to expect of the customer And their should be a different fee for customers who choose that option. It's convenient for uhaul but not the customer. The parking lot we returned The truck to was dark and trying to take a ton of pictures in the dark and cold is less than desirable.
Leonard R.Great service
Shane F.First time picking up through u-haul truck share 24/7. It was great.
Myo T.Very good condition truck. Do e in a fast and convenient way for the transaction
Tracey K.Somehow I was charged twice for the rental cost. My actual mileage was half of estimated. Got charged for it anyway.
thomas B.It was a very disorganized ordeal. There was only 1 person who dealt with U-Haul rentals in the store.
linda G.Perhaps a uhaul sign in the store so you know where to go and who to talk to. Other than that, terrific location for us!
anne G.Very friendly and professional service. Went over contract and accompanied us to inspect the truck prior to our departure. Would highly recommend.
CHRISTOPHER S.Issue with lights. Fix by a friend.
JILL G.this is a rural area so I'm glad they were close and service was good
Wesley A.The woman who ran the location was beyond rude and very unhelpful. It was a very upsetting experience. Our truck was separated, away from all the other trucks; around the side of the building. The lady behind the counter did not know where our truck was. We walked around the building in the rain / snow to find it. No one offered us assistance.
Lyndsey S.Couldn't have gone better. Smooth and easy especially with the virus at hand. No personal interaction needed, done via phone, etc.
Gary U.