Customer Reviews for Overseas Trading
(U-Haul Neighborhood Dealer)

Rating:

5.0

good service.

Rating:

5.0

There was no wiper fluid, and the air conditioning didn't work. Low tire pressure gage was lit on the dash as well. The people at this location were amazing tho!!

Rating:

5.0

More than expected

Rating:

5.0

good customer service,

Rating:

3.0

Fees are crazy expensive You pay for three things together. Summation of: Time fees Milage fees Gas you spent !!!!!

Rating:

1.0

Lie and charge for gas.

Rating:

1.0

they charged me for insurance that I did not want or approve as I have my own insurance coverage. they charged me for 2 days because I was a few mins past the 8pm drop off (they were closed and nobody was waiting for the truck) and it took about 25 mins for the associate to ring us up as he was dealing with another customer. this delayed us in returning the can and charged us for 2 days rental for 4hrs. would never come back here

Rating:

3.0

Not sure. This was my first time using Uhaul and I didn't know you could pick up from various locations. I like that you can and can edit the reservation.

Rating:

1.0

Yo not waste customers time. When customers booked a truck, respect the customers time by leaving the key at the box for self pickup

Rating:

1.0

Respected Sir / Madam, I have rent U Haul truck with the above contract number. I would like to inform you the following. Pici up date - Aug. 20 2022. Miles 101801 Return date - Aug. 20 2022. Miles 101847 I droped the key in the box at the store. I have already discussed everything with the person at the store. Return the truck as a same fuel leve. I attached herewith both the picture, pick up and return. Please modify my bill accordingly and refund me. Thanks. Chintan Bhavsar and Yogesh Bhavsar. Download all attachments as a zip file 20220820_124822 .jpg 8.4MB 20220821_214740 .jpg 8MB

Rating:

1.0

Was given the wrong dolly. Truck delivered more than an hour after it was booked. I will never use u haul services ever again.

Rating:

2.0

Make sure you guys take the right payments out.

Rating:

1.0

I drove 80Km but the oddo meter says 97km. So they charged for that. And they charged extra 30 for coverage which I don’t even add. Also I refill the gas whatever I used but they charged another 35 for that. And it supposed to be less than 100. But they send me invoices for 190. I never going to use this location and uhaul anymore. Such a ripoff.

Rating:

3.0

rent a truck in good working condition

Rating:

1.0

Poor service and Uhall charges are so much extra.... Not recommended to anyone

Rating:

2.0

Filthy truck, used and dirty moving blankets. Windshield wiper not safe(rubber taped onto them)

Rating:

1.0

I had the truck booked for 1pm and had to wait for the owner to show up to give me the keys which since he wasn’t even at the store… set my entire schedule back 30-40min. If you know a reservation is made for a specific time, why would you not be there for your customer. Your lady at the counter initially was rude and told me I had to pay upfront when I booked online via my credit card. Totally unprofessional. I checked in online and still got an unbelievable hassle just to get the keys. Be more professional, when people are on a schedule they can’t afford to have this kind of nonsense happen.

Rating:

2.0

The vehicle was very noisy and I could easly smell gas when driving. It gave me headache after few hours of driving. It was my worst experience with Uhaul.

Rating:

5.0

Need to Clean equipment, Fix leaking roof of the equipment. looks like equipment required servicing.

Rating:

3.0

Gas guage did not work on vehicle. There was holes in the truck and ceiling liner hanging .

Rating:

1.0

First off, I was told $29.95/day + 0.89/km mileage and then I see there’s a $149.95 rental charge? Second, I sat there for 15 minutes before finally being acknowledged. Garbage in car. No blankets in the bag that clearly says protective bags for people. Finally, the worst and most dangerous of all. The windshield wiper was broken so as I was coming back to Toronto on the wet, snowy, and dirty roads I could barely see out the windshield endangering my life. Absolutely awful experience.

Rating:

4.0

Good people but apparently there's only one person responsible for Uhaul at this location. In my case this caused some delay, because the person was not at the store when I went to pick up my van, but the other employees called him and eventually he arranged everything remotely.

Rating:

4.0

Rate can be reduced if it is less then 12 hours or 6 hours.

Rating:

5.0

Mr Monojit help me beyond his scope. Great service of overdrive trading as a location.

Rating:

1.0

I was charged for fuel even I returned & filled the tank. No help from customer service plus I have been charged late payment charges & cancellation charges for no reason. Worst experience!!

Rating:

5.0

Everything went well as I planned drom the timing of receiving the vehicle to the budget I expected of renting the truck Over all good customer service

Rating:

3.0

I was called at 10am and told I had to return the truck right away, Even though the previous location told me I had it till 09/26. The person was rude and would not be reasonable over the phone, regardless of what I told him the previous location had said.

Rating:

1.0

More staffing on off days, and training on customer service. My truck that was assigned to me was damaged beyond drivable. I had to meet a deadline within the hour and call for a new truck.. the call took over an hour to get a hold of someone. That someone was not understanding and giving attitude the whole time. I have pictures of the damaged vehicle and I was late for my move. Caused a very hectic and stressful morning. Not going to use U haul for my next move in October

Rating:

5.0

Excellent customer service,love to recommend friends and the family,very neat and clean truck

Rating:

3.0

I Booked appointment for 10.30 am on jul 30 for moving from my apartment where I booked lift from 12pm - 2pm. I reached on time, But because of some system error i got after 11.30 am after endless tries bu the staff. Due to which I reached late and wasn't able to move out on time. Which costed me my security deposit of $300. On top of this the rental i got had close to 95k miles on it and the whole truck was shaking and making noises on the way. I had my pregnant wife w me and had highway to cover to new place. It was the most scared ride of all time. I lost my $300 because of uhaul mistake and got the damaged rental.

Rating:

3.0

It would be unfair to rate this location as we were redirected to the location after our initial reservation location failed to leave the key in the lockbox for our early morning 'guaranteed' reservation. We were on hold for 30 minutes waiting for an option. Progress Avenue was a considerable distance for us to travel to and from and UHaul's error put us behind schedule/cost considerably. Progress location at least provided the service we were promised.

Rating:

5.0

Great customer service

Rating:

5.0

Have someone dropped the tools in the trucks or van before they close, specifically for mobile pickup up, I was not able to get any of the moving supplies that I ordered.

Rating:

1.0

U-HAUL app does NOT work to take a photo for return process. And there is no other way to return the truck, so they can charge customer more money. This is what happened to me. This location closed my rental two days after I returned the truck, and they charged me more money. SUCKS!

Rating:

2.0

I had ordered blankets and a dolly, neither were in the van when I picked it up, I had advised u-haul and was still charged for them. I tried calling yesterday after I dropped the vehicle and was on hold for over an hour.

Rating:

5.0

Friendly - van was clean

Rating:

5.0

Application doesn't work properly. You can not get rent right away.

Rating:

5.0

Thanks

Rating:

5.0

The truck was parked under a tree, so there was lots of tree sap on the windshield. The window wash fluid was empty. The AC does not work.

Rating:

1.0

Exhaust needs to be maintained. I looked under to realized it had a clean cut right off. Very load and embarrassing to drive as it would draw a lot of attention. Established companies shouldn’t be subbing out to smaller companies that can’t provide quality and maintenance. Complete bullshit.

Rating:

5.0

Awesome service owner is very supportive and helpful

Rating:

5.0

Perfect.

Rating:

2.0

The truck was in horrible shape. The back door did not open very easily. It felt like there was a leaf spring broken as every bump felt like hitting a large pot hole. The transmission wouldn’t shift until approx 4K RPM, the fuel efficiency gauge was in the red for basically the entire rental period, I spent over $100 on gas. I won’t be using UHAUL again. All of that money and you can’t even get a decent truck

Rating:

2.0

The van was parked beside a tree with a car parked directly behind it. As someone who doesn't normally drive a van it was extremely difficult to maneuver the van out of the parking lot even with the gentleman being nice enough to move the car. I recommend a larger lot or less vehicles so you can back up easier

Rating:

1.0

We booked 20 ft truck for two days. Was told two days before pick up we would have to go to a different city to pick up the truck (was promised a price reduction of $50 to cover gas costs but that wasn't honoured) . Told when we went to pick up the truck that they didn't have a 20 ft truck and would have to take a cube van (not acceptable). We were given a fax number instead of a phone number to try and sort out. Sent to different location (still no truck) but finally got a phone number. The people on the phone located a 26 ft but we were told that we could only have it for 24 hrs. By this point picking up the truck was 4 hours later (2pm) than when we were supposed to pick up the truck (10am) and when we were supposed to have it for 2 days that was cut to 1 day. This is crazy bad customer service. We have no idea why this happened (over booking, crappy booking system or combination of both) but this absolutely means that we will NEVER use UHaul again.

Rating:

3.0

Your web page does not work on firefox mobile browser (latest version) when you try to upload the photos (I lost some time because of this), the person on the counter was very slow I lost almost 1 hour of my rental time waiting to get the truck keys and the dolly/blankets; When I was going to refuel, was not clear if I have to use gasoline or diesel, it would be useful to have a clear label somewhere in the truck; The price estimation does not show taxes when reserving, it should.

Rating:

1.0

Worst customer service ever. I return truck well within time but still he charged me for extra hours. I did not ask for insurance still he charged me for insurance. He doesn’t know customer service at well. Brown owner so he will keep you wait and serve other customers.

Rating:

2.0

Truck was piled up with snow and took another hour to clean it. No utility dolly was provided even when I requested for it. No response from the number provided for assistance when tried to contact and lose another hour on it. If I had time to rethink about my options I would've gone for another without any second thought!

Rating:

1.0

Truck not available. Had to go somewhere else to get a vehicle extremely small to move a house. Had no choice nothing else was available. Supposed to pick the truck up at 10 am didn’t get anything until 11:30. Horrible service especially at the last minute

Rating:

1.0

This truck should not have been available to rent to anyone in its current condition.

Rating:

2.0

The person on duty did not know how to sign out a uhaul. I had to call uhaul on my Own and get the reservation changed.

Rating:

3.0

I asked for phone check in. But the key was with the uhual rep. The dollies were not inside, I had to go grab it from inside the office. And carry it to inside of the truck.

Rating:

3.0

I was overcharged mileage. Vendor could not update mileage from previous user so I was charged more mileage than I used. Uhaul has not replied to my inquiries about being overcharged. Disappointed that I had to pay for mileage I did not use.

Rating:

5.0

Only poor experience was with the pick up process. Took 45mins to verify reservation!!

Rating:

5.0

Clean, reliable, and a comforting experience all through out. No better way to plan a haul for yourself.

Rating:

5.0

Excellent customer satisfaction. Thanks to the owner of this location to help me at the last moment.

Rating:

3.0

The phone app was non-functional for myself and the user before me. There are definitely some bugs that need to be ironed out and it needs to be more user friendly. (The first screen can lay out what is expected in terms of pictures, and that you must remain with the van, while checking in due to location tracking, etc.)