Left rear tires were low on air once halfway loaded. Luckily we noticed this. Roadside assistance had to replace both tires and fixed leak at valve stems. Pretty poor vehicle readiness / check for a +2000 mile move. Would have expected vehicle goes through a inspection prior before going out to a customer! Also did a load share, but I am surprised that the drop off location and the national logistical center did not now each others status. I had to communicate this. Also the promises made such a timing of credit given for load share did not match. In essence information communicated did not match real life experience.Bennett S.
Customer Reviews for Outlet Oasis Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
While the staff was friendly, they only do U-Haul as part of their business. I didn't receive a receipt when I returned the unit and they had to make phone calls to find out the return process. I'm sure it's a good location if you just need a truck or trailer.Mark H.
Smooth and easyTheodore L.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Shannon E.
El cliente no dejó un comentario.RANDY M.
I waited in Pinckney for over two hours for a vehicle someone was supposed to call me the night before and let me know it wasn't available I had to drive to Burkhardt Road to get another vehicle took four hours to get one Saturday morningDouglas B.
The manager April was awesomeKathleen C.
El cliente no dejó un comentario.Randy M.
El cliente no dejó un comentario.JORDAN F.
El cliente no dejó un comentario.Ron D.
El cliente no dejó un comentario.Richard R.
Sales and service, s as bd equipment was great. The website to check the trailer in was difficult / inoperable. I rented a trss as lier, and the website required a pic of the odometer and fuel level to proceed. E we hen I added this unnecessary information, it still would not proceed.PAUL MICHAEL A.
This site was awesome to rent from. Will return for my next rental needs.Daniel N.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Joel L.
El cliente no dejó un comentario.William K.
Repairing the previous damage to the side panel that had been reported several times. The only issue I had with the rental was explaining to the person checking the truck back in. The person said he wasn't going to charge me for the damage, I told him he couldn't because I reported it at checkout and because I didn't do the damage.Melissa W.
El cliente no dejó un comentario.Ryan D.
Fabulous experience, I would recommend U-Haul and specifically this rental location to all my friends and familyBryan G.
El cliente no dejó un comentario.Ian A.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Cameron K.
El cliente no dejó un comentario.JASON M.
El cliente no dejó un comentario.Kelly A.
I was surprised to learn I had to provide a photo of my passport, lease, or another contact. I couldn't upload a photo of my passport or lease - it had to be an actual photo. A file upload would be a good option.James L.
El cliente no dejó un comentario.John T.
Easy check in with the lady and same thing on returnJERED JAMES R.
El cliente no dejó un comentario.Matthew E.
There were no problems,,check was easy, no check out in person nice being covid is out of control. Would recommend to friends for the future .RONALD EUGENE S.
Quick, easy, close to our moving location. Staff were friendly and helpfulRANDOLPH BROOKS C.
The location and people were great. Your electronic check in process sucks. It would have been easier to just fill in the old paperwork. The worst part was when I got through the crazy number of screens to get to the final point you threw a curve ball asking for a passport or copy of my lease agreement or a phone number for someone I knew ... luckily I had someone with me that had a cell phone. But had I picked the damn truck up by myself I would have been hosed .... I mean who carries their passport with them all the time,.... I own my house so there is no "lease agreement" and WTF would I carry it with me if I did lease. Just horrible stupidity in not asking for this information when I reserved the truck ...Daniel A.
The process to get the truck electronically was too extensive a true hassleAndrew C.
I'm 70 and getting trailer unhooked was a problemTERRENCE LEE T.
El cliente no dejó un comentario.Cody S.
Love the u haul car trailer! This Oasis Marathon was very friendly, helpful, and knowledgeable. I'll rent there again.Paul A.
Everything was great and everyone helofulKRYSTAL R F.
El cliente no dejó un comentario.JOHN S.
Pretty much nothing women I returned it to was great and nice so was pick upJAMES ALLEN S.
Went to drop off on a Saturday at 3:30 and was closed and then was given a piece of paper and told to use the return through my account. Called U-Haul and was told they can not help and to follow online return. So then had to come back on Sunday and create an account. No customer service what so ever!Jerry B.
El cliente no dejó un comentario.BRENT WILLIAM B.
The app needs review. I tried to begin mobile check out a few minutes early and it told me I had been assigned to manual check-in and to wait for the office to open. When I went inside, they said I was set up for mobile check out, which I completed.Michael B.
El cliente no dejó un comentario.Ann S.
El cliente no dejó un comentario.CAROL MARIE J.
Staff was above average. Equipment was dirty.MICHAEL ANTHONY B.
El cliente no dejó un comentario.TERRY M.
El cliente no dejó un comentario.SUSAN MARIE C.
El cliente no dejó un comentario.LAUREN ASHLEY S.
The lady that was at 5his location was wonderful, very sweet & pleasant!Laura S.
It was not too late (I have picture stamped Saturday 2:38pm drop off) No one was there to check in trailer. Just the gas station guys that took our name on a piece of paper and said the uhaul people would check it in in the am. They were fine but seriously no one there at 2:36 pm? Oh well.NANCY P.
5 star! It was the easiest process we've ever had with uhaul! Hands down!RYAN CHRISTOPHER G.
The lady I dealt with was just very rude, and talked to me like I was stupid.CAROLINE GRACE H.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Ronald P.
Nothing, best UHaul experience I've hadWAYNE RAYMON C.
April was amazing, very sweet & helpful!Laura S.
Service representative was well versed and helpfulSCOTT MATTHEW G.
Gas gauge on truck was not working properly left an extra $30 were to gas in truck they would not reimburse me for Instructions in the beginning were not given to me properly so it's my fault they say and I don't get my money back not a very good experience thank youLAWRENCE GEORGE S.
El cliente no dejó un comentario.WILLIAM LYNN W.
The front right tire was at 35 psi instead of 110 like indicated on 26 footer very dangerous..cost me 5.00 and time and a few miles to find air stationâ€¦They said gas was full , when i got inwas between full and 3/4.. trued to check out on app to save the 20.00 it reads, no reservations. Same this for the truck i rented on Wednesdayâ€¦ would like a credit of 50.00 to cover expenses..JAMES ANTHONY L.
El cliente no dejó un comentario.AMIE DANIALLE M.
El cliente no dejó un comentario.MANUEL A.
The online, after hours check in is a major waste of time. Stick to dropping a contract in an after hours drop box, as not everyone has a smartphone strapped to their hand 24/7.JOHN G.
Did a fantastic jod. Check in and out could not have been easier. I will use you every time I need a rental.Mark V.
El cliente no dejó un comentario.Ann S.
El cliente no dejó un comentario.JAMES DONALD G.
El cliente no dejó un comentario.MELISSA JO S.
El cliente no dejó un comentario.Brent P.
El cliente no dejó un comentario.JOEL ANTHONY L.
El cliente no dejó un comentario.ROBERT JAVEZ P.
The woman than helped us was amazing, very friendly and knowledgeable.Jason B.
El cliente no dejó un comentario.RONALD P.
El cliente no dejó un comentario.GERALD MICHAEL S.
El cliente no dejó un comentario.Qiniso L.
El cliente no dejó un comentario.Marc W.
The app is not user friendly My husband could not get the photos to upload - he does not have an apple product There should be a sign by rhe trucks with steps to go through I have to admit on the pick up end I had no idea what to doMichelle T.
Staff fantasticMARK DOUGLAS S.
El cliente no dejó un comentario.JADYN LEIGH M.
Mike the manager was incredible, he was understaffed and had a long line of people waiting. He did everything in his power to help outâ€¦ He deserves a raise!!MICHAEL FRANK M.
El cliente no dejó un comentario.MAUREEN THERESE B.
El cliente no dejó un comentario.Matthew C.
The trailer fenders are to high. My Husband drove our Kia Sedona onto the trailer, then he couldn't open the doors to get out. We had to unpack the van so he could crawl over the seats and escape. We couldn't put power windows down as the van must be started. My Husband is 73 years old. This was a very major inconvenience, he fell off the back of the van trying to get out of it. When we returned the trailer he had to again unload the van to get into it. You either need to raise then bed of your auto trailers or lower the fenders.Kurt K.
Will you be providing me an invoice for what I was charged? I need an invoice for my record keeping. I was told I would receive an email regarding this rental, perhaps this was it?WILLIAM CHARLES S.
I booked a car on an appointment but the company didn't stick with me on time and it was on 6/26/21 at 9:30 am at : 3000 Dunckel Rd Lansing, MI 48910 United States When I went there, the employee said to me, "Sorry, we don't have a truck available now. We apologize and we will offer you free extra miles with a discount. She moved my reservation to the next day and I stop all my plans â€¦.. Next day I went to the location : 1360 N BURKHART RD in HOWELL And I told her I have discount or any free mile She told me no Im sorry. So it was very bad day to my because this is not my mistake.Abdulrahman A.
El cliente no dejó un comentario.DAVID ANTHONY K.
It's all good.👍🏻STEVEN ROBERT V.
El cliente no dejó un comentario.Jenifer H.
El cliente no dejó un comentario.MICHAEL DAVID W.
El cliente no dejó un comentario.Jacob C.
El cliente no dejó un comentario.BRYON MATTHEW P.
El cliente no dejó un comentario.DAVID F.
I dont smoke and the UHaul smelled like smoke. I only had a short trip so it was ok. But...a longer day would have been bothering.MICHELE MARY C.
Online check in was not very quick and more inconvenient.JULIE N.
Trailer light harness bracket on tongue was missing 3 of 4 pop rivets. Staff helped secure it with tape for the trip.Peter H.
U-Haul did a great job in helping me hook the trailer up to my truck making sure everything was right and working I would definitely recommend to anyone who needs to rent equipment to go hereFLOYD EDWARD G.
El cliente no dejó un comentario.david U.
No uhaul personal was on duty when I returned the trailer.CHARLES D.
El cliente no dejó un comentario.DEAN GORDON K.
Windshield wipers were bad Vehicle is dirty I left the gas between quarter tank and half tank they marked it as below quarter tank. Screwed up my reservation. Overall bad experienceSTEVEN JOSEPH V.