They worked with me on short notice / I was in and out in 10 minutes / the gal at the front desk was great to work with-super friendly and efficient
Wade Godshall
Customer Reviews for Outdoor Power Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding support from the owner who was able to switch our drop off location to Pleasant Hill!
Vicki FredrickThe lady working this location was wonderful. She was on top of her job, fast and efficient with the paperwork and very friendly. I'm going to try to come here going forward, even though it's a little more out of the way.
Paul HarrisVery friendly and helpful
Cheryl FergusonOnly thing to say about my experience was the retailer did not return my calls to confirm the equipment being on site. Unfortunately with online reservations it has been my experience that the equipment is not always on site even though Uhaul on line says it is at the retailers location. So a return phone call would have been nice. Fortunately the equipment was available and the retailer was professional and courteous.
Joe KostelacGreat people to deal with. Lot is easy in and out.
Clinton DingesWas pretty painless it was. Easy to work with.
DAVID CLEMENTSDon't change a thing. This location has excellent customer service. I am, and will continue to be, a loyal customer, to all my U-Haul needs.
Randy TinchRight mirror on truck could NOT be adjusted for optimal use by the driver.
Jo WellsKeep doing what you are doing
Scott MacDonaldVery helpful at the front desk. I think her name was Rebecca and she did a great job helping me out. I would definitely recommend using Outdoor Power Center if you need a rental.
Michael LongI was told by Columbia uhual that I would be charged double for returning the uhual to a different location but instead was charged QUADRUPLED. That is fucking insane. To improve, I would say effectively communicate with your costumers your god awful prices. I will never ever be using uhual again when for the price I paid I could go buy a damn trailer.
Paeyton ThompsonCan't think of a thing. Was a very good experience.
Deborah WirthDrop location as planned, Outdoor Power, was great.
David WalkerAbsolutely wonderful experience! Knowledgeable and extremely helpful.
Douglas WiligThey don't call you back when you leave a message and they charged me for fuel when I put fuel back in truck. I felt like they over charged me 20 dollars. Other than that the staff was friendly
Mike FosterSuch a smooth & easy process and the staff were so kind & pleasant!
Denise DiconeThe unit we had made a mechanical noise when it started up after setting overnight
Rebecca ClumThe girls at this location are absolutely awesome, went out of their way to help us and to make sure they had a truck available for us. I highly recommend them!
Theodore HartwickHelpful and courteous.
Ralph David BradleyFriendly and sweetest staff. So helpful.
Ashley nicholasGood luck
Ken MartinGreat friendly service professional from start to finish keep up the great work!!!
Kenneth O'DellThe ladies at this location were wonderful and gave superior customer service!!!
Andrew BeckThe service was great and very friendly. Worth the drive.
Jason PaddockFilling out the paperwork on my phone is a HUGE inconvenience.
John HirschiI was spoiled living in Olathe KS before and having a large UHaul rental facility nearby and always locked up there. Now I live in Lake Lotawana Missouri and there doesn’t appear to be any legitimate UHaul rental facilities nearby, they’re all half committed apparently. The online reservation experience was horrible. The system assigned my rental to a nearby facility and later learned that I would have to drive twice as far away just to pick up my rental. UHaul has become very inconvenient to use living in Missouri for some reason. I will say the ladies supporting the 913 telephone number I would call to ask questions were very helpful. At the actual pick up location in Pleasant Hill, Carrie was excellent to deal with and very helpful! I guess this will be my new UHaul rental location, however it’s just very inconvenient for where I currently live. Equipment worked well!
Perry AndersonThey were very understanding and polite! My first time renting a UHaul and I will for sure be going back to this location specifically!! Very Awesome people!!
Dallas MeakinsNote on door closed for the weekend was unable to get moving blankets that were reserved Hold time way too long at customer service
Ross HutsellThe customer service at this location was outstanding. I was truly impressed with the professional, friendly service. Thank you.
Charles WalthallThe truck was dirty. The last person to use it did not sweep it out. It was full of caked on dirt. The left taillight on the trailer literally fell off as I was driving down I-49. Also, I brought the truck and car dolly back a day early, but was still charged and extra $13 for miles. If I would have been able to pick up the truck were I asked to this would not have happened. I had to go an extra 20 miles just to get the truck.
Phillip DyeNone,, it was a perfect job done by your staff
Dustin ManuelOutside of this location's control, it would be nice if they had the equipment available when something is reserved. For instance, I reserved a dolly and never got it. I was told that they had requested some but had not received any yet. I had to rent one from a 2nd business. It would have been convenient to have the one I thought I was getting...and paid for.
Debbie Brisbin