Customer Reviews for Outdoor Escape RV
(U-Haul Neighborhood Dealer)

481 reviews

2091 S Amherst Hwy   Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

(434) 381-3092

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 12 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/13/2024: 9:00 am - 12:00 pm
  • 4/20/2024: 9:00 am - 12:00 pm
  • 4/27/2024: 9:00 am - 12:00 pm

Show All Hours

Services at this Location:

Contact Us

(434) 381-3092

2091 S Amherst Hwy
Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 12 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/13/2024: 9:00 am - 12:00 pm
  • 4/20/2024: 9:00 am - 12:00 pm
  • 4/27/2024: 9:00 am - 12:00 pm

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was very impressed with this family run business. So rare to get that level of customer service. Checking out was quick and enjoyable. The location convenient and the owners and staff professional and friendly.

JOHN ADAMO 
Rating:
5.0

Great people, willing to help with my rental needs. I'll definitely return when the need arises.

Mike Dietrich 
Rating:
5.0

Did mobile drop off because it was a Sunday morning. No issues.

RANDAL DEE DAVIS 
Rating:
5.0

Customer did not leave a comment.

David Groover 
Rating:
5.0

Customer did not leave a comment.

RANDY CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Leslie King 
Rating:
5.0

Customer did not leave a comment.

John Wallace 
Rating:
3.0

The app was very confusing for the mobile return. In fact, it never even recognized I returned the trailer.

Jessica Thomas 
Rating:
5.0

Customer did not leave a comment.

HUNTER KELLY 
Rating:
3.0

Customer did not leave a comment.

Sheri Yeatts 
Rating:
5.0

Customer did not leave a comment.

JANICE HARTLESS 
Rating:
5.0

Customer did not leave a comment.

Sheri Yeatts 
Rating:
5.0

Customer did not leave a comment.

Diane Reed 
Rating:
5.0

Thank you!

JENNIFER COLLINS 
Rating:
5.0

Pleasant folks. Good truck. I highly recommend this rental location.

Charles Nalls 
Rating:
4.0

Customer did not leave a comment.

Thomas Bantel 
Rating:
3.0

Customer did not leave a comment.

Russell Hallman 
Rating:
3.0

Customer did not leave a comment.

Russell Hallman 
Rating:
5.0

the operators/managers were tops!!! Excellent folks who know their jobs super-well!! Total pleasure to deal with this location, and I would not go anywhere else for my rental needs!! Another job super-well done!! Thanks!!!

THOMAS HOWELL 
Rating:
5.0

Customer did not leave a comment.

Patrick Roy 
Rating:
5.0

Very smooth return with exceptionally helpful people. So much better than pickup.

David Vassar 
Rating:
5.0

Customer did not leave a comment.

ANNEMARIE PANAS 
Rating:
3.0

Hard to return on phone on app, had to go to website

Blake Robertson 
Rating:
5.0

Customer did not leave a comment.

DOUG EUBANK 
Rating:
5.0

Very friendly.

Patrick Roy 
Rating:
5.0

They were very good service

KELLY KISNER 
Rating:
5.0

Customer did not leave a comment.

Brenton Stenson 
Rating:
5.0

The owners of Outdoor Escape RV are wonderful. They are friendly and very welcoming. Highly recommend them.

Wayne Hoyt 
Rating:
5.0

Customer did not leave a comment.

Krista Nash 
Rating:
5.0

Great folks. Trailer was exactly what we needed

Steven Clarke 
Rating:
5.0

Wonderful and friendly experience!

Gregg Allen 
Rating:
5.0

Ted and Jennifer made the process so easy. Very pleased.

JENNIFER COLLINS 
Rating:
5.0

This trailer was really old and it also leaked. I would like a refund

Alan Geiger 
Rating:
5.0

Customer did not leave a comment.

LARRY METAXOTOS 
Rating:
5.0

They were great couldn't ask for anything better 🙂 such wonderful people!!!

DONNA ROOP 
Rating:
2.0

Customer did not leave a comment.

Michael Saunders 
Rating:
2.0

Customer did not leave a comment.

Abid Chattha 
Rating:
5.0

Very friendly folks!

Jennifer Kronenburg 
Rating:
5.0

Keep doing what you did for me and you will keep on growing thank you for your service

LUTHER BEVERLY 
Rating:
5.0

Customer did not leave a comment.

Norman Carroll 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY THOMAS 
Rating:
5.0

Fast a friendly great people to deal with.

Edward Carton 
Rating:
5.0

Customer did not leave a comment.

LASH PUGH 
Rating:
5.0

Very personal e and professional. Outdoor Escape will be our go to location for truck rental needs!

Randall Reiss 
Rating:
3.0

Customer did not leave a comment.

Elden Zirkle 
Rating:
5.0

Customer did not leave a comment.

Kimberly Matvey 
Rating:
5.0

Customer did not leave a comment.

clearance turner 
Rating:
5.0

Customer did not leave a comment.

Robery Schuppin 
Rating:
5.0

Didn't contact dropoff location or have any interaction but it has a good amount of space for dropping off even the big 26' trucks. Easy to get to as well.

Aaron Franklin 
Rating:
5.0

Customer did not leave a comment.

CHARLES GUGGENHEIMER 
Rating:
5.0

Customer did not leave a comment.

MARK HARRIS 
Rating:
5.0

Jennifer was awesome and made the turn in a very easy and friendly experience.

Joseph Powell 
Rating:
5.0

Customer did not leave a comment.

David Zuck 
Rating:
5.0

Customer did not leave a comment.

David Zuck 
Rating:
3.0

Unfortunately where we requested our uhaul was not able to have a truck so we were moved to this location. The staff was very helpful but the location wasn’t great.

Jasmine McGann 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRICE 
Rating:
5.0

Great experience. Folks were thorough and courteous. Truck and equipment in good condition.

ED CHILDRESS 
Rating:
5.0

Very very friendly and nice!!!

Memori Sawyer 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRICE 
Rating:
5.0

Customer did not leave a comment.

Steven Edmonds 
Rating:
5.0

Customer did not leave a comment.

Greg Campbell 
Rating:
5.0

Customer did not leave a comment.

Tim broadhead 
Rating:
5.0

Customer did not leave a comment.

MARY RUCKER 
Rating:
5.0

Crazy I had to run to another location to pick up trailer when there where three trailers there when I picked up the truck I rented...yes rented truck and trailer and had to run to two different locations.

charles dorman 
Rating:
5.0

Customer did not leave a comment.

Kurt Zimmermann 
Rating:
5.0

Customer did not leave a comment.

William Erb 
Rating:
5.0

Very helpful and friendly as always

Blake Robertson 
Rating:
5.0

Customer did not leave a comment.

RONNIE JOSE 
Rating:
5.0

Customer did not leave a comment.

Angela Williams 
Rating:
5.0

Customer did not leave a comment.

DIANE KIDD 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRICE 
Rating:
5.0

Customer did not leave a comment.

LEE BITZER 
Rating:
5.0

Customer did not leave a comment.

Leigh Ann 
Rating:
5.0

Jennifer was very kind and helpful!

Derek johnston 
Rating:
5.0

Customer did not leave a comment.

MARK THOMPSON 
Rating:
5.0

Everyone I worked with during this rental process was wonderful. The truck was clean and ran very well. Will definitely use uhaul again.

Eric Foutz 
Rating:
5.0

Customer did not leave a comment.

Keith Mattox 
Rating:
5.0

Outdoor Escape RV was wonderful to work with. U-Haul, the company, absolutely stinks!!! You assume everyone has a smart phone or internet to conduct all business. Renting the truck was easy. Returning it was an absolute nightmare. I will not recommend U-Haul ever and I truly hope to never need them again in the future. I will, however, continue to do business with Outdoor Escape RV.

TIM JOHNSON 
Rating:
1.0

Customer did not leave a comment.

Jacqueline Rexrode 
Rating:
4.0

Customer did not leave a comment.

Raymond Wolford 
Rating:
5.0

Customer did not leave a comment.

Gracie Shellito 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHSTUART CHEAPE 
Rating:
2.0

Pick up was confusing and frustrating. Not the locations fault, the app is horrendous and “24/7 pickup” is a lie. I had to call customer service and wait on hold for 15 minutes before I could get the keys for the truck. Once my 45 minute pick up process was done, the inside of the cab was dirty. I had reserved furniture blankets and a dolly as well, which were no where to be found. I went back to the app to report this, but there was no option to do so. I was on a time crunch to move, so I just had to deal with what I had. Once I dropped off the truck, the location was open and I informed the associate inside of the missing items. I was still billed for them. A few days later, Uhaul customer service reached out and processed a refund for the items. Just an overall garbage experience on a day when I was moving so I was already stressed.

Jacob Alger 
Rating:
5.0

This place was so friendly and helpful during a very stressful time in my life. Such a blessing

Frances Branham 
Rating:
5.0

Wonderful customer service

Richard Meyer 
Rating:
5.0

they were excellent in service and support. Thanks

RICHARDGEORGE MEYER 
Rating:
5.0

The staff was very polite and courteous. All the way around was a great experience and I would recommend them for anyone's next move.

Michael Mays 
Rating:
5.0

Customer did not leave a comment.

RACHELALANA OLIVER 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL DEETS 
Rating:
5.0

Outdoor Escape is the best! They seem to always have the equipment I need and the staff is very helpful and friendly!

Alan Geiger 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS VAUGHAN 
Rating:
5.0

I have used this location before and the agent goes out of her way to accommodate her customers. She does it with a pleasant and helpful attitude. You are fortunate to have such an employee.

Theresa Rednagle 
Rating:
2.0

Too far away

Jill Upchurch 
Rating:
5.0

Can’t think of anything

WARDHENRY MCDONALD 
Rating:
5.0

Jennifer and her team are just lovely - and always so helpful. And her location is perfect for us, in particular.

Kelly Kraft-Meyer 
Rating:
3.0

Customer did not leave a comment.

DENISEWATKINS ANDERSON 
Rating:
5.0

Customer did not leave a comment.

OLGAANN DAWSON 
Rating:
4.0

Customer did not leave a comment.

STEPHENCHRISTOPH MCCANNA 
Rating:
3.0

Customer did not leave a comment.

Amy Audlin 
Rating:
5.0

Very nice lady. Ensured I was not charged for the equipment I did not get .

James Wilkinson 
No reviews have been submitted for this location.

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