Customer Reviews for Outbox Self Storage
(U-Haul Neighborhood Dealer)

223 reviews

4815 Silabert Ave   Charlotte, NC 28205

(704) 665-0713

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 665-0713

4815 Silabert Ave
Charlotte, NC 28205

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vallerie Feltus 
Rating:
1.0

Firstly, our UHAUL was not ready to be picked up on the date. This forced us to wait 45 minutes on the customer service line to finally get re-routed to a different UHAUL center 25 minutes away. Then, when we arrived we got our truck but it was missing the utility dolly. Overall, terrible experience and I will not be using UHAUL again. I will be talking to customer service.

AUSTIN MULLINS 
Rating:
5.0

Customer did not leave a comment.

Loretta Thomas 
Rating:
5.0

Customer did not leave a comment.

Asia Mays 
Rating:
5.0

Customer did not leave a comment.

Mary clark 
Rating:
5.0

Great people to do business with, on point

JB Lowmax 
Rating:
1.0

I was charged an after hours fee and was not inform about this at time of rental now I’m being charged late fee and interest

Heidi Ransom 
Rating:
5.0

Customer did not leave a comment.

Stephen A Spooner 
Rating:
5.0

Customer did not leave a comment.

Bonnie Jones 
Rating:
3.0

Customer did not leave a comment.

Stephen Czenczek 
Rating:
5.0

Darlene was wonderful, and I was so grateful to have her at the desk! I couldn't figure out mobile pick up. Darlene helped, was incredibly kind, and made the rental process smooth and easy!

Jennifer Su 
Rating:
5.0

All good!!!

Jon Davis 
Rating:
5.0

Very happy with my experience. We will utilize/refer Darlene again

Mark Stressman 
Rating:
3.0

The truck appeared clean, but there were old bottles and some sort of prescription left as well as nasty sticky stuff and hair and gooo all over the floor under and around both seats. Also the truck batter kept dying while I had no other vehicle to jump it.

Tanae Ramsey 
Rating:
5.0

Nothing, it was perfect.

Kelly Oyama 
Rating:
5.0

It was a pleasure using uhaul’s service.

Ryan Byrd 
Rating:
5.0

Need to clean the truck interior cab and cargo area.

David CLARK 
Rating:
5.0

Customer did not leave a comment.

Geronimo Collins 
Rating:
1.0

Brought the truck back 2 days early. Was closed so called the next day. Truck wasn’t checked in yet. Never heard from them about if everything was good when i turned it in and no email saying all good.

John Ragan 
Rating:
5.0

Customer did not leave a comment.

Hans Maier 
Rating:
5.0

Customer did not leave a comment.

Julie Belman 
Rating:
5.0

Customer did not leave a comment.

Patrick Glaser 
Rating:
1.0

Pick up was a nightmare...was told multiple things by multiple people. Finally after 3 stops and several phone calls later got a truck. The air conditioner stopped working the last 9 hours into a 17 hour trip driving in Florida. Otherwise was a newer truck and handled much like a car.

Lizabeth Denney 
Rating:
3.0

The process was simple however the back of the truck was extremely dirty and needs to be cleaned Also not sure if it was this location or not but I was charged multiple times by U-Haul upwards of 400$ when the first rental was 70 something dollars and the second was only 39. Not sure why there are 5 charges to my card.

STEPHEN TOLIVER 
Rating:
2.0

Neighborhood was sketchy and I didn’t feel comfortable leaving my car out on the street. The rest of the rental experience was fine.

Anna Thompson 
Rating:
5.0

The online pickup process was a bit time consuming and took 30 mins for me and required me to call for registration assistance twice. The registration link wouldn’t refresh for my input of family members info. Drop off was fine and quicker.

Christina Satterfield 
Rating:
5.0

Customer did not leave a comment.

Joseph Matthews 
Rating:
5.0

Customer did not leave a comment.

JAMES AGEE 
Rating:
3.0

There wasn’t any signage to help you find the office. There were also no mattress covers or other supplies for purchase.

Bethany Williams 
Rating:
3.0

Friendly employees.

Yolanda Burris 
Rating:
5.0

Customer did not leave a comment.

Maxine Guobadia 
Rating:
4.0

Customer did not leave a comment.

Benjamin Goldman 
Rating:
5.0

N/A

Fredricka Yellets 
Rating:
5.0

Customer did not leave a comment.

John Novak 
Rating:
1.0

It was shocking to agree to a price of $359, based on the mileage anticipated, and knowing that I would have to pay for 3 days rental charge because the computer had only scheduled me for one day instead of 4, then upon return, to have to pay $200 more! I didn't drive that many miles worth! To the best of my ability, I will not ever rent from uhaul again. I also didn't realize, obviously my fault, that I would be paying 79 cents a mile. I don't think the ads I saw listed a rate that high, and it's impossible to get any information from you without making a new reservation. I'm done. My next rental is already set up through Enterprise.

Debbie Helms 
Rating:
5.0

Customer did not leave a comment.

James Agee 
Rating:
5.0

The people who handled the rental were very helpful.

Karen Kile 
Rating:
5.0

Customer did not leave a comment.

Thomas Alvarado 
Rating:
5.0

Customer did not leave a comment.

Jon Tinker 
Rating:
5.0

Customer did not leave a comment.

Donald Irwin 
Rating:
4.0

Customer did not leave a comment.

TabithaTracy Wheeler 
Rating:
5.0

Customer did not leave a comment.

Theresa Tillery 
Rating:
5.0

Customer did not leave a comment.

Ronda McPherson 
Rating:
2.0

When charging card it is very helpful to sent a email attachment of charge to the rental explaining the total cost add up. I just got charged higher than i thought but there was no receipt or emails to see details of what lead to the higher total.

jennifer simmonss 
Rating:
5.0

Customer did not leave a comment.

Courtney Williams 
Rating:
5.0

Customer did not leave a comment.

Barbara Carroll 
Rating:
5.0

So easy and fast.

Sally Helweg 
Rating:
3.0

service was great, but facility leaves a bit to be desired

Benjamin Watt 
Rating:
4.0

Store operator was late to open. Could be one-time thing. But, since I don’t live there, I wouldn’t know.

Aaron Giorgi 
Rating:
3.0

Convenient location. Nice staff and easy drop off. Inside of the facility should look more presentable especially for the staff that work there.

Kevonna Hayes-Kennedy 
Rating:
1.0

Include on your app/website that you cannot rent certain items from this location. Also, don't give us the option to check in via our phones if we can't at this location.

Chuck Parks 
Rating:
4.0

Customer did not leave a comment.

Holt Broadhurst 
Rating:
3.0

It was the only truck they had. They did not have the moving blankets I reserved

Michael Wiseman 
Rating:
5.0

Customer did not leave a comment.

tim webster 
Rating:
5.0

Customer did not leave a comment.

Marvin Capehart II 
Rating:
4.0

Make sure all ordered equipment is in the truck for mobile pickup orders.

JOSHUA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Ollen Honeycutt 
Rating:
4.0

Straight forward with online instructions

Shizuka Tomatsu 
Rating:
5.0

Customer did not leave a comment.

darryl cunningham 
Rating:
5.0

Customer did not leave a comment.

JAMES AGEE 
Rating:
5.0

Customer did not leave a comment.

Reid Whitehurst 
Rating:
5.0

Customer did not leave a comment.

Michael Haggar 
Rating:
5.0

Customer did not leave a comment.

Nicole Byers 
Rating:
5.0

Great service!

Nicholas Cruz 
Rating:
5.0

Customer did not leave a comment.

JAMES AGEE 
Rating:
5.0

All was good.

Kelly Oyama 
Rating:
5.0

Customer did not leave a comment.

Kelly Oyama 
Rating:
5.0

The service through Outbox was professional and accommodating.

Maureen Thompson 
Rating:
5.0

It's not the equipment, or the location. It's the people the people very good??????

michael key 
Rating:
5.0

Customer did not leave a comment.

Ricky Jackson 
Rating:
5.0

Darlene was awesome. Thanks!

Sarah Halligan 
Rating:
5.0

The lady that waited on me was very friendly and nice. She would bring me back if in needed to.

BERNARD HANCOCK 
Rating:
3.0

I think it was a problem with the system as a whole. I made the reservation online and it said I was all set. Logged back in the next day and didn’t see the reservation. Called customer service and they said it was sent to wrong email. They straighten it out and it was now showing on my account when I logged in. I did the “express” check-in online and it sent an email that said once again that I was all set. Went to the location to get keys any they said I should have beven given a code to access keys. Well I was never emailed a code. 30 minutes later i finally have the keys. So much for express check-in. I will say that the person at the location was very apologetic.

talisha middleton 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL ANDERSON 
Rating:
5.0

Darlene was great

Heather Haughton 
Rating:
4.0

The service and equipment was satisfactory.

Beulah McNeill 
Rating:
5.0

Customer did not leave a comment.

Joe Yochem 
Rating:
5.0

Darlene was a pleasure to do business with.

Merrill Quintrell 
Rating:
5.0

Customer did not leave a comment.

Jordan pinkney 
Rating:
5.0

Customer did not leave a comment.

Kayla Morgan 
Rating:
3.0

Dolly was requested but did not come with truck. I would like a refund for the dolly fee

Nathan Henderson 
Rating:
3.0

Customer did not leave a comment.

Deshaazzor Floyd 
Rating:
5.0

Customer did not leave a comment.

Kristen Piwonski 
Rating:
5.0

Easy to find location. Ample parking in a lot that was easy to navigate with a truck. Friendly, quick service.

Danielle Coffey 
Rating:
4.0

Customer did not leave a comment.

coleen martin 
Rating:
3.0

It was not the location I have an issue with it is that uhaul changed my pick location and time and then charged me for going over the allotted miles

Kurt Henderson 
Rating:
5.0

Customer did not leave a comment.

Daniel Mack 
Rating:
3.0

staff was untrained on how to rent. check out was long

Bill Candler 
Rating:
5.0

Empleyee and Management were excellent people skills;

JAY PATEL 
Rating:
5.0

The rep was very friendly and comforting and even when she was unable to make the transaction for me she called and got it done! And even called me to come get my car because they were about to close the gates.

Takia Dickens 
Rating:
4.0

Customer did not leave a comment.

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

Travis Boyd 
Rating:
5.0

Customer did not leave a comment.

Olivia Robinson 
Rating:
5.0

Customer did not leave a comment.

kristen schembeck 
Rating:
5.0

Great customer service, quick and easy process. Facility was well secured and I felt good leaving my car there with all the security cameras they had.

Tyler Daly 
Rating:
5.0

It was all good.

Roy Dellinger 
Rating:
5.0

Customer did not leave a comment.

Amanda Bell 
Rating:
5.0

Customer did not leave a comment.

Mylindra Diggs 
Rating:
3.0

Customer did not leave a comment.

Kenneth Nobles 
Rating:
5.0

Fantastic customer service! In and out! Would recommend!

LAURA CANTER 
No reviews have been submitted for this location.

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