Customer Reviews for Out Ah the Box LLC
(U-Haul Neighborhood Dealer)

301 reviews

79 Waterville Rd   Belfast, ME 04915

(207) 338-2697

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(207) 338-2697

79 Waterville Rd
Belfast, ME 04915

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Denice Sargent 
Rating:
5.0

Customer did not leave a comment.

daniel hanchrow 
Rating:
5.0

Customer did not leave a comment.

William G Durkin 
Rating:
4.0

Online site said they had a furniture dolly but they didn't have one on hand. Otherwise, they were very professional.

Thomad Jamieson 
Rating:
5.0

Friendly & helpful ✨ Keep it up!

Chelsea Cartwright 
Rating:
4.0

Customer did not leave a comment.

harry hoblin 
Rating:
4.0

Customer did not leave a comment.

Dave Snell 
Rating:
3.0

Specifically requested a dolly when booking this rental van. Was told there were no dollies available. Walking out could clearly see that there were at least a dozen dollies in the side storage room after we pulled out of the driveway. Very frustrating.

Sara Happel 
Rating:
4.0

First van I was offered was damaged and lights did not work. Second one had semi bad tires.

Kirsten Webb 
Rating:
5.0

Nothing to improve. Service was excellent.

Mark Cini 
Rating:
5.0

They were great and even called us on our way to make sure it all worked out right for our pickup. Nothing to improve here!

STAN BOURNE 
Rating:
5.0

Location convenient and had overnight parking for car while truck in use. Friendly and fast check-in and check-out. ++ Vehicle had 2 issues that are being investigated: high beams did not stay on and dashboard did not light up at night. Luckily most driving occurred during daylight. Positives: it drove easily and hauled more than anticipated (15') .

Thomas F Watson III 
Rating:
4.0

Customer did not leave a comment.

Joshua Dieckmann 
Rating:
3.0

Tell them to get pictures before ever leaving the lot with the rental.... As you can not always get hold of the rental location if there is a problem

Sherry Colby 
Rating:
5.0

Customer did not leave a comment.

Lawrence Sterrs 
Rating:
4.0

Let people know you have to rent the dolly in advance!

Francine Hughes 
Rating:
5.0

Customer did not leave a comment.

Daniel Whitney 
Rating:
1.0

The movers dropped off the truck at the wrong location even though I told them Washington Street and you charged me an extra $300

CAMILLE GRACE 
Rating:
2.0

Customer did not leave a comment.

Ashlie Witham 
Rating:
4.0

Customer did not leave a comment.

Charles Griebel 
Rating:
5.0

Cannot think of anything

NANCE EATON 
Rating:
4.0

Nothing really, they were friendly and professional. I enjoyed doing business with them.

Patrick Hughes 
Rating:
5.0

Put trump in jail

Charles Mitchell 
Rating:
5.0

Guest Wi-Fi for better mobile app use. My reception was low and took a while to load pictures on app. But great overall U-Haul experience. Maybe go electric cause those things are thirsty for fuel 🤣

William Chadwick 
Rating:
2.0

Was quoted inaccurate gas tank level upon pick-up, then charged an extra days rental after returning equipment an hour early.

Becky Bundy 
Rating:
5.0

Rental was quick and easy, people were friendly and the return was fast. Will definitely use the Out Ah the Box location again!

SUSAN JONES 
Rating:
5.0

Flexible and helpful

Greg Sheldon 
Rating:
5.0

Everything went smoothly. Service was quick and friendly. The van was new and surprisingly fuel efficient. No complaints.

Stephen Thomson 
Rating:
5.0

Customer did not leave a comment.

Charlie Audette 
Rating:
4.0

Everything went great!

Daniel Hogan 
Rating:
5.0

Customer did not leave a comment.

Lauryn Bucklin 
Rating:
5.0

Very nice and easy to deal with. They got me a truck last minute and the whole thing was easy.

JAMES STARRETT 
Rating:
5.0

Easy, smooth transaction. Good customer service. If I need a truck again I will go back. I did call them directly. The web site was confusing. Kept telling me they didn't have trucks. just call, they are good to deal with.

Joseph Marble 
Rating:
5.0

Very good service.

Winston Curtis 
Rating:
5.0

Easy in and easy out on renting the truck.

Mike Hamilton 
Rating:
5.0

The staff was excellent, friendly, caring, and professional. Best U-haul experience ever.

Barbara Jean LaRoche 
Rating:
3.0

Customer did not leave a comment.

Adam McKinley 
Rating:
5.0

Customer did not leave a comment.

John Carrick 
Rating:
5.0

The staff were really kind and helpful.

Pamela Ray 
Rating:
4.0

Customer did not leave a comment.

Adam Barnard 
Rating:
5.0

Friendly staff great transportation for moving

Wade Luke 
Rating:
5.0

Out ah the box, made my drop off very easy, after a long day of loading, driving, and unloading it was a relief to deal with a smiling, helpful person.

Charlie Audette 
Rating:
5.0

Car hauler trailer was ready on time.Troy helped set it up and made sure everything worked properly. Friendly, helpful and efficient.

Robert Slawson 
Rating:
5.0

Staff was courteous and had my trailer hooked up quick and got me on my way

Mark Cini 
Rating:
5.0

Customer did not leave a comment.

Peter Walls 
Rating:
5.0

Everything was fine.

Robert Carlisle 
Rating:
5.0

I Have no complaints with my rental at Out Ah the Box. My complaint is with Corporate Operations, their computer program, rental fees, and lack of corporate intervention and or apologies. To explain: I set up a rental with the corporate web site for PU of car transport at Out Ah the Box. (it is the closest location to me) I got a phone call from corporate that they could not guarantee a PU at that location and recommended a PU at a different location an hour away on county roads. I needed a guarantee so through deliberation I agreed. But corporate set it up for a return to the same location of PU. No, I do not want to travel another 2 hrs round trip to drop off the trailer, so set it up for one way and leave at my local dealer. I went to check in on the corporate web site and saw my rental fee almost doubled. I called my local dealer to see if by chance they got one in. Well guess what! They did and it was not reserved, and they were expecting another one in, the following morning. To save time I told the owner I would reserve it online. I went to the corporate web and canceled my previous rental and attempted to make a reservation for the Auto transport at my local dealer. I was directed to a different dealer because the computer system did not have one available at my requested location. So, I went into my local dealer and did a walk in rental. Saved myself $50 and 4 hours of travel on country roads all because corporate computer program needs updating, and corporate personnel do not have authority and cannot use their brain to save customers $$. Another note re: the computer program, The Owner of my local dealer also commented about the corporate computer program, where she had a pickup scheduled the following day for a truck that had been discontinued for over a year, (17’ and she did not have one on hand anyway) also the PU was scheduled an hour prior to her even being open. With that and more being said, Corporate should have been aware of my local dealers inventory and called me to inform me that the car transport was available. BTW, there was that previously mentioned drop off at my local dealer of another car transport the morning of my scheduled pick up at the dealer an hour away from me. Corporate could have (should have) contacted me about that one as well. Something else too. At a U Haul dealer in another state (Simi Valley U-Haul) 3 years or so ago, I reserved a trailer for PU in the morning at their opening time. Did the online check in, made copies of my drivers license scanned them in with my online check-in. They already had a CC# so according to the online program all I needed to do was to show my license and sign the paperwork to pick up the trailer. Prior to the dealer opening, I drove in the lot where there was a line at the door. By the time I got to the door it had opened and the people had gone in. I went directly to the counter at their designated opening time, and was told there was a person ahead of me that was renting the trailer. and I would have to wait for another trailer. In short this person did not have a reservation and I was told it did not matter that I had a reservation, because he was there before me. What are reservations for, if it was not to be reserved?? Corporate did nothing, I sent in various complaints with all of them being unanswered.

Bart Holmes 
Rating:
5.0

Whenever I deal with a local outlet of your firm, everything goes smoothly. However, when I place an order through your national 800 number, the same cannot be said.

Scott Hazlett 
Rating:
3.0

I picked up the truck. I drove it approximately 23.8 miles. I drove it from the pick up location to 26 Bonne Terre Rd in Waldo (3.2miles), From there to 25 Perkins Rd. Belfast (8.4 miles), from there to All Purpose Storage in Belfast (3.5 miles), back to the Perkins Rd. (3.5 miles) and then to the drop off location (5.2 miles). Because the truck was not checked in properly with the previous user, I was charged for driving the truck over 200 miles. This is not an insignificant amount of money for me. A field manager is supposed to be contacting me, but I have not heard from anyone.

Bobbi-jo Hayes 
Rating:
4.0

Have more supplies, only sell gorilla tape. Sell wardrobes

Deborah MacKinnon 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SPRAGUE 
Rating:
5.0

Customer did not leave a comment.

Thomas Delia 
Rating:
5.0

Customer did not leave a comment.

Jack Willis 
Rating:
5.0

My respect and gratitude to Miss Lisa and Mr. Troy for the standard of excellence customer service.

Hector Pietra 
Rating:
5.0

Customer did not leave a comment.

ROBERT COLE 
Rating:
5.0

Good experience with the drop off.

John Ryder 
Rating:
5.0

Customer did not leave a comment.

Seth Roberts 
Rating:
5.0

Customer did not leave a comment.

Steve Barrett 
Rating:
5.0

Nothing! Great service, friendly, efficient

DEBBIE SMITH 
Rating:
5.0

no issues at all. very friendly staff.

Joeseph Alberti 
Rating:
5.0

Customer did not leave a comment.

cindy dunlap 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Edwards 
Rating:
5.0

Great customer service! Highly recommended this dealer.

Gary Guiida 
Rating:
5.0

Very friendly and competent. Would highly recommend them.

Richard Butler 
Rating:
5.0

Customer did not leave a comment.

Chris Ledoux 
Rating:
5.0

Customer did not leave a comment.

Laetitia Kieffer 
Rating:
5.0

Great folks down there at Out Ah the Box

Adam Smith 
Rating:
5.0

Customer did not leave a comment.

Annie Chambers 
Rating:
5.0

Excellent customer service. Very friendly and welcoming. The van was clean, good comfort, and carried what we needed. A nice ride. Plus at Ott Ah the Box , there are plenty of food items available to purchase for the road trip !

William G Durkin 
Rating:
5.0

The truck would only go straight when you hold the wheel at a “9 o clock” angle. So I had to keep the steering wheel turned the whole 1,600 trip. Also a few hours in the “service Advanctrac” light came on which disabled cruise control, traction control and hill assist.

Mitchell Fisher 
Rating:
5.0

Customer did not leave a comment.

Cathy Rooney 
Rating:
5.0

Everything went smooth. Thank you.

Kathleen Pietra-Santa 
Rating:
5.0

Courteous and polite and fast service

Art House 
Rating:
5.0

605D828B7A

Bernard Perkins 
Rating:
5.0

Great van. Good ride!

Gary Giida 
Rating:
5.0

Customer did not leave a comment.

Steven Groening 
Rating:
5.0

Customer did not leave a comment.

Lisa York 
Rating:
5.0

The ladies here were very nice and friendly, they were a wonderful couple of ladies to interact with. I would very much recommend this place for your uhaul needs.

Samantha Fernald 
Rating:
5.0

Associate very nice and helpful.

Mary Blair 
Rating:
5.0

Quick and easy transaction

Bruce Murkoff 
Rating:
5.0

Customer did not leave a comment.

Linda Schexnaydre 
Rating:
5.0

Customer did not leave a comment.

Barbara leeman 
Rating:
5.0

$25.00"claning fee" never paid cleaning fee before and probably wont again . though I thought these people were the BEST...JJ

julian katz 
Rating:
5.0

Customer did not leave a comment.

Thomas Delia 
Rating:
5.0

Very easy process and Sherry was so accommodating to me and my schedule. It was seamless. Thank you!

Elizabeth Wakem 
Rating:
5.0

Customer did not leave a comment.

James DiGianni 
Rating:
5.0

Customer did not leave a comment.

Joe Pearl 
Rating:
4.0

Customer did not leave a comment.

Howard White 
Rating:
5.0

Customer did not leave a comment.

Nate Warren 
Rating:
5.0

Customer did not leave a comment.

Joel Lipman 
Rating:
5.0

As always, Out of The Box is always spot-on with their U-Haul service! Smooth as butter, 🙏 ☮️ 🌄 - Ezra

Ezra Kreamer 
Rating:
4.0

Customer did not leave a comment.

Loren Major 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields 
Rating:
1.0

Our truck reservation was canceled with no advance warning the day of pick up for our cross country move. We were then unable to obtain a truck as no trucks were available in the entire state of Maine. Traffic did find a truck in New Hampshire 6 hours away round trip that was canceled an hour after our reservation by the NH location. Also the cost would have been 4000+ dollars. To put that in perspective professional movers quoted us 4200 to pack, load, drive and unload our things. We ended up renting a cargo trailer and hitching it to my husband’s SUV. We had to leave some of our things in storage requiring us to have to return to pick them up at a future date. This put excessive wear and tear on my husbands vehicle causing his head gasket to blow. The return location for the trailer was an hour away from our home and required us to find help to tow it there as my husband’s vehicle is not operational.This was one of the worst experiences I have ever had with a company.

Sara Cribbs 
Rating:
5.0

Customer did not leave a comment.

Robert Kochan 
Rating:
5.0

Customer did not leave a comment.

Eric Bednorz 
Rating:
5.0

Great!

Eric Bednorz 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
5.0

Customer did not leave a comment.

mark meyer 
Rating:
5.0

Customer did not leave a comment.

Lon Bagley 
No reviews have been submitted for this location.

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