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Delores J
Customer Reviews for Otto Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service
scott pI arrived for my schedule pick up. Hours showed they were open. However the door was locked & no one would come. Called the number on the door- no response. Sent a message into this location- no reply. The app was frustrating.
NATHAN PThe dealer was awesome. Very polite and courteous. This is my 2nd time renting from him and I have recommended this location already to friends because of the way that he treats his clients.
John LThe truck had a horrible smell in the cab. Air fresheners were in there but they didn’t help. We rode with the windows down the entire rental time, and it was 45 degrees and rainy
Erin SCourteous and prompt service
Brian BThe dead animal smell in the cabin was horrific. We used the truck because we needed it at that exact moment but I’ve never smelled anything so bad in my life. Had to have the windows down in the pouring rain or we would have been vomiting more than we already had. Also the app was terrible, it was glitchy and kept making me return to the menu after making a selection. The operator at Otto Motorsports was excellent and was able to help me out but I will never again try to rent a U-Haul based on the crappy app experience.
Brittany PThe steering wheel had a 2 to 3 inch play left and right made you weave if you didn’t have 2 hands on steering wheel
Samuel HThe bill I expected to be less than 300 was almost 500. So that was great. Won’t be using U-Haul again bc of the hassle and hidden fees. To rent one through the app you have to give them 2 references to call etc. RIDICULOUS
ANDREW FI did not rent nor use the uhaul dolly!! I provided 2 of my own, yet I was charged!
Catherine CNothing on this end
stephen mThe app is very slow for check-in and check out.
JOSEPH RI don't know what you could do to improve my visit. Everything was good and the product that I required was available. Thank you.
James SBlankets not in truck. Had to go to other locations to pick them up
Shell BVery helpful hooking up trailer and testing lights
Ron BI don't think I should have been charged double, I only went 3 hrs past my drop off time. Had I known that I'd kept trailer a lil longer, because I still needed it.
Amy MDidn't like how they charged me an extra $20 after hours service fee when I returned it on 10/13/22 around 1030 in the morning and get a receipt on 10/15 at 832 for a after hours service fee is this how your company works?????
Robert cGreat to deal with!
Joe MThe assigned truck didn't have the correct key left in the lockbox. Lock on the box part with no key to open it. Had to wait almost 2 hours for another truck to br assigned. Most of my moving party had to leave. I'll pay more to use Ryder or Penske instead of UHaul again.
JOSEPH HLocation was convenient to our house and drop off was quick. We were under the mileage limits and dropping off early so we were done and on our way back to the house super quick.
Richard AGreat service for check in
BRIAN PDropped off truck after hours, there was no where to park it due to the way they had trailers parked. Had to move a small trailer in order to have room to park the larger truck.
James MVery little cell service (with Verizon) which made it hard to do the mobile 24/7 rental online.
Grace NHave a better return check in. I had to check in after hours, and the return check in process would not allow me the check in. It took me around an hour between trying to use the "app", talking to customer service and using the chat to finally get the person on the chat to add notes and pics that I took. The check in process should take no longer that 5-10 minutes....not an hour. This is completely unacceptable, do better. The next time I need a rental product I will seriously think twice about rental a u-haul product.
Paul OLocation was closed for the next week when I arrived to drop off trailer. Rental was made well in advance so location could have contacted u haul or me to let me know.
Frederick DI dropped off after-hours, so I cannot comment on the location's staff. It seemed all fine and well. I can comment on the new after-hours return procedure, now that U-Haul has eliminated paper returns. Now that everything is online. It was horrific. I cannot express how terrible the online experience is. It was infuriating. Bring back paper return forms! It was bad enough that I little interest renting from U-Haul in the future. It was awful. Bring back paper return forms. If it isn't broken, don't fix it.
Robert PPlace was close. No coments
JAVIER RGreat. Professional. Accommodating.
RODNEY PGood to see that Great Customer Service is alive and well at my pickup/drop off location at Otto Motorsports. Will definitely use them again.
MARK RTrailer was great except The ratchets for the straps were rusty and very hard to use had to oil them my self so I could use them Also was not given a pin for the trailer tongue was told by owner that the don’t come with the. So I had to get my own
WILLIAM WI never got a receipt and still am not sure if the unit is showing returned. I was told one would be text to me and I have yet to get a receipt showing this was returned.
ron lGreat customer service
BRET CI would never do business with Uhaul ever again. They were ALMOST the death of me!
JOSHUA JFriendly and easy experience
DAVID DThis location/owner doesn’t need to rent U-Haul property to the public. Horrendous experience! The field manager was pleasant and resolved all issues.
Mellissa RThere was no one at the place that was supposed to be open so I can’t answer any questions about about them.
Daniel AOwner was very helpful and made the turn-in quite simple. We did learn in 2 rentals that you cannot do an electronic check-in with a Trailor.
James CFriendly, efficient and went out of his way to make it easy for us. Will use again in the future. 😊
Michael SExcellent checking out, and I did the uhaul return online easy.
MATTHEW KEverything went smoothly. The owner was friendly and very helpful.
JEFFREY LI was given the wrong truck and over charged.
Jerry BService was excellent and I had a great experience. Will definitely refer others
LOUIS T