Customer Reviews for Ottawa Self Storage
(U-Haul Neighborhood Dealer)

176 reviews

1441 E Main St   Ottawa, OH 45875

(419) 523-3870

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed

Services at this Location:

Contact Us

(419) 523-3870

1441 E Main St
Ottawa, OH 45875

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyson Yungmann 
Rating:
5.0

Great customer service.

Joshua Heckman 
Rating:
1.0

See notes in computer for my account

Cindy Byrd 
Rating:
4.0

Customer did not leave a comment.

Cara Echols 
Rating:
1.0

The truck was to be dropped off in one location and the keys in another location. This was not explained by the instructions. Only discovered once I arrived at the wrong location.

Joshue Ruckman 
Rating:
3.0

Was told to drop off truck at this location, but when I got there was told to take it to another location, 5 miles away, not happy

DENNIS COLLINS 
Rating:
5.0

Customer did not leave a comment.

Lisa Tapia 
Rating:
2.0

This is not the address the vehicle was at. Much confusion was caused by keeping vehicles at a different location.

Mike Schroeder 
Rating:
5.0

Customer did not leave a comment.

Steve Smucker 
Rating:
5.0

Customer did not leave a comment.

Corrine Demaree 
Rating:
5.0

Customer did not leave a comment.

Lisa Clark 
Rating:
3.0

Customer did not leave a comment.

Jazmine Jornigan 
Rating:
4.0

Improve communication

Dominic Gomes 
Rating:
5.0

Customer did not leave a comment.

Justin Hanf 
Rating:
5.0

Customer did not leave a comment.

David Green 
Rating:
5.0

Good job

James MANGAS 
Rating:
5.0

The employee was amazing. Great advice and very helpful

ALYSSA RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

MARK BIDLACK 
Rating:
4.0

Customer did not leave a comment.

chester elliot 
Rating:
4.0

Customer did not leave a comment.

Alex Tobar 
Rating:
5.0

Customer did not leave a comment.

Rosemary Buerger 
Rating:
5.0

Customer did not leave a comment.

Dreama geer 
Rating:
2.0

too tight of space and no where to park. No direction on where to park.

Andrew Moore 
Rating:
5.0

Customer did not leave a comment.

Mark DePue 
Rating:
5.0

Customer did not leave a comment.

briana keesler 
Rating:
5.0

Dropped off while location was closed.

Rick Charville 
Rating:
5.0

Attendant was very helpful and answered all our questions.

limda sheaerer 
Rating:
5.0

Customer did not leave a comment.

steve combs 
Rating:
5.0

Customer did not leave a comment.

RON SNEARY 
Rating:
5.0

Customer did not leave a comment.

Susan Roa 
Rating:
3.0

Customer did not leave a comment.

SCOTT WALTHER 
Rating:
5.0

Customer did not leave a comment.

Dean Meyer 
Rating:
1.0

Location of pick up is wrong and no lock box for code. Worst experience ever and never again, u need to make this right with me..

ross verhoff 
Rating:
5.0

Jackie fabulous to work with! Hire more fabulous employees like her! Being able to leave the truck at their facility and simply pick it up when we needed it was so helpful too! The folks at Aaron’s in Athens where we dropped the vehicle off were a deLIGHT to interact with too!

Jessica Smith 
Rating:
4.0

Customer did not leave a comment.

Jason Suter 
Rating:
3.0

Customer did not leave a comment.

Julie Miller 
Rating:
4.0

Customer did not leave a comment.

barbie Seitz 
Rating:
4.0

I ordered a 15 foot truck,the representative told me I would be notified a couple days before the move to confirm.I called them the day before the move and was informed they didn’t have a 15,they would let me use a larger truck for same price. Okay that was fine,but really did not want or need such a large truck. My suggestion is that they do notify client more than one day if they are going switch sizes. On a positive note I messed up the time and they allowed my nephew to pick up the truck,so thank you for that.

PAT BRENNEMAN 
Rating:
1.0

Customer did not leave a comment.

Tyson Britsch 
Rating:
4.0

Customer did not leave a comment.

James Lemley 
Rating:
2.0

We were told by the owner that the office opened up at 7am. We got there at 8 ready to get started on a hot day but they were not there until 9 a.m. They also did not tell us that there was not a jack for the trailer. My husband is just 60 but we were glad to have the help of our son to take the loaded trailer off the truck. Good trailer . Nice and clean.

Timothy Schumacher 
Rating:
5.0

Customer did not leave a comment.

Chris Haizlip 
Rating:
5.0

Customer did not leave a comment.

John Mack 
Rating:
4.0

After dropping the truck off we were asked to bring it to their permanent location approximately 4 miles away. That should not have been our job that should have been the job of the people receiving the track. We only did it because we are kind people.

elizabeth clark 
Rating:
5.0

Customer did not leave a comment.

Frank Harnishfeger 
Rating:
3.0

Friendlier clerk

linda june 
Rating:
3.0

Name of business has changed. It is now a Lawn Care business.

Rick Charville 
Rating:
5.0

Truck needed new windshield wipers. Thats it overall 5 out 5

Austin Walker 
Rating:
5.0

Terry and his crew always take great care of me. I have been there before and I will be back. Thanks!

MARK DEPUE 
Rating:
5.0

Customer did not leave a comment.

Jane Romes 
Rating:
2.0

Roll door was open and inside of box was dirty when I got the truck. It was not at the location that I signed up for and had tons of packing blankets I didn't want in it. I had to go an extra 40 miles because of it not being in the location I signed up for and I had to pay for that!

Chad Spencer 
Rating:
5.0

Terry and his staff do a great job!

MARK DEPUE 
Rating:
5.0

Customer did not leave a comment.

Joe Laudick 
Rating:
5.0

Customer did not leave a comment.

timothy simmons 
Rating:
3.0

Customer did not leave a comment.

Emily Kuhlman 
Rating:
5.0

Customer did not leave a comment.

Joseph Kreinbrink 
Rating:
5.0

Customer did not leave a comment.

BRYAN QUIGLEY 
Rating:
3.0

Customer did not leave a comment.

Lindsay Langhals 
Rating:
4.0

Customer did not leave a comment.

Kate Gundy 
Rating:
2.0

Hard to find, signage not visible

Diane Combs 
Rating:
5.0

Easliy prepared online ahead of time and in and out the door in 10 minutes.

Mark Bidlack 
Rating:
3.0

Ensure that the location has the trucks that are booked online, and clarify that the office location and vehicle locations are NOT the same.

Richard Thomson 
Rating:
5.0

Customer did not leave a comment.

tim ford 
Rating:
5.0

Customer did not leave a comment.

Donna Pingle 
Rating:
3.0

I made the reservation in Findlay and was not happy that I had to drive to Ottawa to pick up. Then I had to drive 2 more miles to actually get the truck.

Linda Young 
Rating:
3.0

It's a little tight with the larger trucks backing in from 224, but that's the only complaint.

Collin Hensley 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
5.0

Keep doing what you're doing

Angel Stults 
Rating:
5.0

Excellent customer service!

JESSE BOHRER 
Rating:
5.0

Customer did not leave a comment.

Todd Pester 
Rating:
5.0

A very simple process to rent the truck as well as to return the truck. The staff was very friendly and helpful. Thank You

JAN OSBORN 
Rating:
4.0

Need to have a explanation of how to drop off equipment after hours.

Keith Turner 
Rating:
5.0

Customer did not leave a comment.

TIM FORD 
Rating:
4.0

Needs explanation for drop off location and key drop, easy once learned

Keith Turner 
Rating:
4.0

Customer did not leave a comment.

tim ford 
Rating:
4.0

Customer did not leave a comment.

Jeff Walkowski 
Rating:
5.0

Customer did not leave a comment.

Ryan Zimmerly 
Rating:
5.0

Customer did not leave a comment.

James Vaughn 
Rating:
4.0

Customer did not leave a comment.

robert green 
Rating:
5.0

Customer did not leave a comment.

RICK LAMMERS 
Rating:
5.0

Customer did not leave a comment.

Peter Morrissey 
Rating:
2.0

It wasn't the people this time, it was the fact I had to drive across town where there was no one to help me. It would be okay if there was a crank on these, but even for a man, they are difficult to get off the hitch. Had to call the police, thank goodness they were super about it.

Jane pahl 
Rating:
5.0

Customer did not leave a comment.

pat inkrott 
Rating:
5.0

Customer did not leave a comment.

Thomas Standeford 
Rating:
4.0

Location was closed so could not evaluate. It appeared very clean however.

jeff austin 
Rating:
4.0

Customer did not leave a comment.

Tyler Schroeder 
Rating:
1.0

I ordered an appliance dolly, all they had was a small regular dolly, they did not offer to refund the difference OR make it up to me in any way. The individual that help me just said "well, I only have what I have." It made moving out of a 2nd story apartment very difficult.

Katherine Hummel 
Rating:
5.0

Customer did not leave a comment.

Joe Laudick 
Rating:
4.0

Customer did not leave a comment.

Doug Niese 
Rating:
5.0

Customer did not leave a comment.

patti stone 
Rating:
3.0

Customer did not leave a comment.

Cory Welch 
Rating:
3.0

The equipment was clean, HOWEVER they did not have the moving blankets requested (booked the truck 9 days in advance and asked for 48, got 30). Also requested a Defiance location pick-up and had to drive 60 miles round trip the day before the truck had been requested for use to get the truck. The air conditioning in the truck had obviously not been checked as it was 80+ degrees outside and the truck had NO air conditioning.

Anthony Maniscalco 
Rating:
4.0

Customer did not leave a comment.

jerry brickner 
Rating:
3.0

The problem was u charged me more and said it was not returned when it was returned the same day at the drop off location

hope hoffman 
Rating:
5.0

Customer did not leave a comment.

STEVE MILLER 
Rating:
4.0

Everything was0k!

Gene Barrett 
Rating:
5.0

nothing. costumer service was great.

David Flores 
Rating:
4.0

Customer did not leave a comment.

Michael Braddock 
Rating:
2.0

The people were very nice. The office is on the east side of town and the trailer was located on the south side of town. It is not a huge distance, maybe 2 miles, but odd. Also, no U-Haul staff is at the south side location, so I had to hitch the trailer myself. Not a big deal, but different.

TIMOTHY STANFORD 
Rating:
2.0

Friendly staff. But, equipment and office are in 2 separate locations across town from each other (approx. 2 miles). No staff is available at equipment location to assist in hookup, inspection, or return; even during regular business hours.

DWAYNE NIENBERG 
No reviews have been submitted for this location.

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