Customer Reviews for OTM Rental
(U-Haul Neighborhood Dealer)

25 reviews

14155 Sullyfield Cir Ste E   Chantilly, VA 20151

(571) 449-2968

Location Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(571) 449-2968

14155 Sullyfield Cir Ste E
Chantilly, VA 20151

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Aldrin V. 
Rating:
5.0

Customer did not leave a comment.

TOD C. 
Rating:
1.0

Customer did not leave a comment.

MICHAELRICHARD O. 
Rating:
3.0

Customer did not leave a comment.

PRASANNA B. 
Rating:
4.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

ISTVAN G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYALLEN K. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

I dont think the extra day charge was this locations fault. His paperwork said my equipment was due the day after i actually returned it. It was uhauls fault entirely.

staphanie R. 
Rating:
3.0

When I return the truck the app was not working. With no one to talk to, I spend a lot time and still not working. This was the second drop off location. The first drop off location was not doing U haul stuff for 2 months but I was instructed to drop off there. End up waiting for customer service for a long time try to find a different location. I waste 3 hours try to drop off the truck.

Shih-houng Y. 
Rating:
5.0

The truck was very old, but it did work perfectly.

JULIANA D. 
Rating:
3.0

The process of dropping off the U-haul was a terrible hassle

ANGELA A. 
Rating:
5.0

n/a

ALEX K. 
Rating:
5.0

Your U-Haul website is very unfriendly & difficult.

PETER K. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

All was great Service, but left wiper blade separated from arm during rain. I got it reconnected at a Service Station.

Teddy C. 
Rating:
5.0

Customer did not leave a comment.

RICHARDDAWE N. 
Rating:
5.0

Customer did not leave a comment.

THEODOSIOS LEO P. 
Rating:
3.0

The only problem was that this location was 40 miles away from my house and. I had go there to pick up equipment since several local Uhaul did not have the truck. Also the truck tank was 1/2 full but paper said 3/4. Also what I was charged in total was $176/more than what I was quoted on the internet. I am not sure who to blame for that. Thanks

Ali B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDGREY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYWILLIAM M. 
Rating:
3.0

clarify that the gas level has to be the same as when you ppicked it up. not that the tank has to be full. the milage on the truck should match the milage on the contract

JOHNMICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Dennis is super friendly!!

ABEER J. 
No reviews have been submitted for this location.

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