Customer Reviews for Oswego Video
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location was good. Further away than other locations that we requested. It was also a small independent broker. And they where surprise the vehicle was being dropped their. They don’t have much parking and typically don’t take 15 footers. They were very helpfull and got it sorted. We were also potentially dropping off after hours and luckily arrived before they closed because this location doesn’t have a key drop. It All worked

Rating:

5.0

Clean van and save gas

Rating:

5.0

Nothing. Everything was terrific and better than described

Rating:

5.0

Please make sure the business hours are accurate on the Uhaul website. Also, this location does not have mobile pickup available as they do not have a drop box for keys - Uhaul please make sure your information is correct. The location opened 1 hour early for me when they noticed there was a booking, which was very much appreciated, but if I had known mobile pickup was not available I would have booked during their normal business hours. If the owners at Oswego Video see this, thank you so much for accommodating my booking. :)

Rating:

4.0

Your app crashed about 10 times before I gave up and had to have the gentleman at Oswego Video do the check out for me. As well as my reservation being cancelled because your agent read my number wrong and when he called and got someone else decided to just cancel my reservation rather that trying to contact me through any other means. It was only because I called his number to see why they had not called me that I was able to restore my reso. But only after having to argue with him first and force him to see he had called the wrong number.

Rating:

5.0

I would prefer the vehicles to have a full tank of gas at the time of rental ,with the request to refill it to full capacity upon return. It is complicated trying to fine tune the amount of gas needed to return the vehicle semi filled.

Rating:

1.0

Couldn’t find truck, gps locator not explained on website.

Rating:

2.0

But my only problem was I’m pretty sure I selected the option of damage Collision I selected immediately reimbursed if any damage upon return option but still charged me 15 dollars for damage collision wavering so plz reimburse my 15 thank I’ll be great

Rating:

2.0

The address and the location aren’t the same, the person was nice and helped out but would be easier if it was told. Was a small issue getting the code to open the key. Retuning the vehicle was annoying iPhone wouldn’t work had to get my girlfriend to come with her android.

Rating:

5.0

Make website more Mac friendly and not so finicky on address input details. ie. allowing letters in suite addresses

Rating:

1.0

Terrible, the vehicle is a 10 minute walk away in a residential parking lot from the "pick up" point. Therefore the return process is flawed. No one to help in person. The share my location doesn't work as the vehicle and the store are two separate places. Never again Oh and worst of all, after emailing in my photos. I still get over charged on the mileage over a week later! I want a refund

Rating:

2.0

The guys at Oswego Video were wonderful and extremely helpful. The Uhaul side of things was not good. The concept is great, but poor wifi connections at the sure meant that it was extremely difficult to check out. There was no dolly available with the truck so I had to borrow one from the store and drop it back the next day. I made a note of this on check out and still I was charged for the use of a uhaul dolly for three days totaling $21. I'm still waiting for this to be refunded. Again, the Oswego staff were excellent and that is the only reason I would recommend this to anyone.

Rating:

3.0

The computer system with the final check crashed and kind of caused additional hassles. That said, the person at this location got me a phone number and got the issue cleared up. But a lot of people are not cell phone experts and don't use it to send photos and stuff. There should be an option to call someone and send them photos and information by email. And the photos requested for the van are pretty useless because they are hard to see anyway. Next time I rather go to a dealership that will do the pre and post check in person.

Rating:

1.0

The van was not at the address and the store clerk. I called customer service they said it was at the store location. It wasn’t I wondered around for an hour looking for the truck and finally found it. I spoke with regional manager and he said he would discount my kilometres. 2 months later I finally get my invoice with no discount. Absolutely brutal customer service. Will advise anyone and everyone to not use this service.

Rating:

4.0

Van needed servicing - tire pressure low - oil engine needed changing Took van to U- Haul dealership - the tire maintenance person at the Blanchard St shop was a jerk & told me go see the man office - dude you are the tire guy - this is your vehicle

Rating:

3.0

I am not sure what the location is supposed to do ... my problems were 100% with the online cellphone system. I could write 1,000 words on the awkwardness/problems caused by this system. Suffice to say that my pick-up took 30 minutes and my drop-off nearly two hours ...

Rating:

3.0

I won’t go to an unstaffed u haul location again. Self service check in and check out is too cumbersome. And there is no one local to ask questions. When I called the u haul 1-800 line the wait was very long.

Rating:

4.0

I choose to use pickup the van online. The unlock code was not provided at check out. I had to spend 10 minutes on hold while someone called the store to get it for me. Also no mention the van is located elsewhere, only a 5 minute walk but if it where raining that would have sucked.

Rating:

3.0

Get a better app. It sucks real bad. One of the worst Apps I have ever had the displeasure of using.

Rating:

1.0

Web and mobile communication needs improving. The van was fine but the pick-up and drop-off experience was poorly managed and communicated. In our case, the van was not where we were directed by email and text to go to pick it up. I had to call to find out where it was - the customer service rep was helpful though. I asked her if we were to drop it off at the original spot listed in our reservation and she said yes. I also received an automated text message saying to drop the van off at the original address listed in our reservation. When we dropped the van off and checked out on the uhaul website through my phone, the last page after we went through the step-by-step process to check the van, lock the key, and close the reservation showed a different address from the one we were told all along to pick up and drop off the van. After speaking with a customer service rep (again, she was helpful), we were told it was fine to leave the van where it was because they had the location and images that we submitted in the mobile check-out process. All that to say, this could have been a much simpler process if UHaul gave us the correct address up front, and told us the correct drop off location in the automated text and in the account listing rather than in the mobile pop-up after we closed the account.

Rating:

5.0

Your online customer service was pretty useless at helping. I needed a code to open the lock box and they wouldn’t give it to me. The location itself was extremely helpful and helped me get the whole thing sorted out.

Rating:

1.0

We used the remote pick up service a few weeks ago and all went well so we decided to use it again - But this time after we had booked we realized that we would need to do an "in person" drop off - So we called UHaul in advance to explain. We were assured that if we returned it during business hours there would be no problem. That did not turn out to be the case. Despite hours of phone calls and time spent on hold, it took from approx 7:30 PM on a Sunday (location was open until late) until 12:15 on the following Tuesday to finally check the vehicle back in. Telephone operators were sympathetic, helpful, kind and shocked at what we went through. But, we were not offered a discount, nor any formal apology for our troubles. We uploaded photos of our move to "uhaulfamous" and would very much like to see my husband featured on one of your trucks to make up for the embarrassment, frustration and humiliation he endured though this process. Please feel free to contact me if you have questions.

Rating:

1.0

The van I booked weeks in advance was not available at this location at the very last moment. Apparently, even though I had a reservation the person before me extended there rental period. This should not be possible but apparently it is. Also with this and the other location I was sent to the vans are not actually at those location but at other locations a few blocks away. This should be made clear when renting so one can go to the correct location. I ended up searching for my pickup location. Overall rather than getting a van at 9:00am as reserved it was 10:30am before I eventually got one. This kind of delay can be a disaster if you are trying to catch a ferry or have help scheduled. Overall a pretty poor experience. This combined with one of my last experiences with U-Haul will have me using others.