Customer Reviews for Racemaster Engineering
(U-Haul Neighborhood Dealer)

518 reviews

2630 County Rte 7   Oswego, NY 13126

(315) 343-0851

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 343-0851

2630 County Rte 7
Oswego, NY 13126

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great. Owners were friendly, helpful and professional. Vehicle was very clean and ran well. Move went great!

Diane Sharkey 
Rating:
4.0

SUGGESTED IMPROVEMENTS: USE THE K.I.S.S. PRINCIPLE. DO NOT SUBJECT THE USER TO FIVE PAGES OF UPSELLING. DO NOT MAKE THE "CONTINUE WITH YOUR ORDER BUTTON A SMALL HYPERLINK BENEATH THE LARGER BUTTON TO BUY MORE. KEEP UPDATING THE APP UNTIL IT WORKS. TRAIN EMPLOYEES TO NOT LIE TO CUSTOMERS ABOUT BECOMING FRUSTRATED. EMPOWER EMPLOYEES TO ACTUALLY BE ABLE TO HELP OR COMPENSATE CUSTOMERS WHO ARE EXPERIENCING DIFFICULTIES WITH THE CLUNKY SOPS OF UHAUL SO THAT A POOR EXPERIENCE CAN BE MITIGATED. UHAUL'S TECHNOLOGY HAD ISSUES ON BOTH THE PICKUP AND RETURN. 1-2 HOURS OF MY TIME WAS WASTED. ONE EMPLOYEE CALLED MY WIFE AND EXPRESSED FRUSTRATION AND RUDENESS (THIS WAS THREE PEOPLE UP THE MANAGEMENT CHAIN. WHEN YOU ARE RUNNING A BUSINESS, PROVIDING FOR OTHERS, AND ON A TIMELINE, A $50 REBATE CHECK DOESN'T COVER OR COMPENSATE FOR THE PERSONAL TIME LOST, THE EXTRA TIME LABORERS ARE ON THE CLOCK, THE INCONVIENENCE TO CUSTOMERS, AND THE TARNISHING OF THE REPUTATION OF OUR BUSINESS DUE TO UHAUL'S OVERCOMPLICATED TECH WHICH IS KNOWN TO HAVE BUGS. USING A BROKEN APP AND TALKING TO 3 DIFFERENT PEOPLE SHOULD NOT BE NEEDED TO ACQUIRE A 3 DIGIT CODE TO UNLOCK A LOCK BOX TO GET THE KEY FOR THE TRUCK AFTER HOURS. I AM DISSAPPOINTED. UHAUL HAS SO MUCH POTENTIAL AND I LIKE TO GIVE BUSINESS TO THE LOCAL SITES, BUT AFTER THIS EXPERIENCE (AND THE ONE BEFORE), I AM LOOKING FORWARD TO RENTING FROM PENSKI AND BUDGET.

Andrew Hatalla 
Rating:
5.0

Nothing it was perfect !

Barbara Knopp 
Rating:
1.0

overcharged, putting it in dispute

Rakesh Rajpoot 
Rating:
5.0

Any time I need a uhaul I will always go there for a truck I won't go anywhere else

Cindy Shufelt 
Rating:
5.0

Customer did not leave a comment.

Serena Frost 
Rating:
5.0

Everything was just as expected. No change needed with this supplier

Renate Laliveres 
Rating:
5.0

Great place to get a Uhaul from. Enjoyed talking with the owner. Will recommend to anyone in the area that needs to rent a Uhual

Nathan Shurtleff 
Rating:
5.0

Jim runs an exceptional business for Uhaul. Easy to work with, great customer experience! Thank you!

JAMES GAFFNEY 
Rating:
5.0

Customer did not leave a comment.

Ziera Taylor 
Rating:
5.0

Customer did not leave a comment.

Timothy Simpson 
Rating:
5.0

Always the best at this location

Michael Callahan 
Rating:
5.0

Not a thing, Racemaster was a pleasure to work with.

JOHN Wells 
Rating:
5.0

Jim was pleasant and helpful

Robert Kaier 
Rating:
5.0

Very easy and kind people working there.

Mary Finn 
Rating:
5.0

Customer did not leave a comment.

tracy macgill 
Rating:
5.0

The location was great and process was very smooth. Owners were very courteous and professional. Recommend this location if you are in the Oswego, NY area.

Lynn Barnette 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MANONI 
Rating:
5.0

Customer did not leave a comment.

erin corbett 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MANONI 
Rating:
5.0

Customer did not leave a comment.

Michael Howard 
Rating:
5.0

Love Racemaster. I’ve gotten all my uhauls there in the past six years. Always gives excellent customer service

Amber Salisbury 
Rating:
5.0

Customer did not leave a comment.

Antony Mason 
Rating:
3.0

Customer did not leave a comment.

Pero Mutabdzic 
Rating:
5.0

Great experience every time.

Michael Callahan 
Rating:
5.0

Clean the inside of the windshields

Linda STURGES 
Rating:
5.0

Manager, Mr. Paternosky, went out of his way to make the experience of renting a U Haul from him exceptional. I would and will use this location for my future UHaul rentals.

MARTIN THOMPSON 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MANONI 
Rating:
5.0

Customer did not leave a comment.

T Jillian Hanlon 
Rating:
5.0

My chosen uhaul guy is awesome! I couldn't ask for any quicker and efficient service to assist with my extremely busy schedule.

JUSTIN K FEDDER 
Rating:
4.0

Owner was pleasant and helpful

Anthony Kinnie 
Rating:
5.0

Awesome customer service. I had my confirmation changed twice. Jim was very good to me. He took time to help and really cares for his customers.

Kenneth Warman 
Rating:
5.0

The process was extremely simple and the owner of the establishment was nothing short of amazing! Will definitely be using them again for any uhaul needs!

Shawna Frost 
Rating:
3.0

Customer did not leave a comment.

Joanne Mckinney 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN FONTANA 
Rating:
4.0

Customer did not leave a comment.

Kenneth Nolan 
Rating:
5.0

NA

Stacey Croci 
Rating:
5.0

Customer did not leave a comment.

THERESA MANICCCIA 
Rating:
3.0

Shouldn’t be so expensive

Stacey Croci 
Rating:
5.0

Customer did not leave a comment.

deborah hall 
Rating:
5.0

Customer did not leave a comment.

Daniel Chalifoux 
Rating:
3.0

Customer did not leave a comment.

Kelly Finn 
Rating:
5.0

Customer did not leave a comment.

douglas grab 
Rating:
5.0

Customer did not leave a comment.

Matthew Fontana 
Rating:
5.0

Customer did not leave a comment.

Kristen Freightenburgh 
Rating:
5.0

Customer did not leave a comment.

Matthew Fontana 
Rating:
5.0

Customer did not leave a comment.

Robert Oppito 
Rating:
5.0

Excellent customer service will be renting again from this location

JEANNE HARTER 
Rating:
5.0

I will rent from this location in the future. The owner was awesome!!

JONATHAN BECK 
Rating:
5.0

Customer did not leave a comment.

mike bennett 
Rating:
2.0

Complaint already filed.

theresa Moody 
Rating:
5.0

Customer did not leave a comment.

ROSS SPILMAN 
Rating:
5.0

Customer did not leave a comment.

Delvis Vidal 
Rating:
5.0

Customer did not leave a comment.

JEFFERY RANSOM 
Rating:
5.0

My mom drove the uhaul and when the speed limit was 40 all she said was it felt like the whole thing was rattling.

Eternity Everson 
Rating:
5.0

Customer did not leave a comment.

ERNEST PAPAY 
Rating:
5.0

Customer did not leave a comment.

Holly Thompson 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN FONTANA 
Rating:
5.0

Customer did not leave a comment.

Cate Thompson 
Rating:
5.0

Everything was great, nothing needs to be improved.

david sheltra 
Rating:
5.0

Jim Paternoster gave us fast, friendly, and professional service! Thank you!

GEOFF MCCANN 
Rating:
5.0

Customer did not leave a comment.

stephanie joseph 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHYMAN FONTANA 
Rating:
5.0

Nothing everything went smoothly!! Great place to rent a U Haul

John Matteson 
Rating:
5.0

This uhaul location the best, always 100% dependable and friendly

Michael Callahan 
Rating:
5.0

Customer did not leave a comment.

Matthew Fontana 
Rating:
5.0

Super service again and again! Great people to do budiness with

ROB TUTTY 
Rating:
5.0

Excellent Service !

TIM HARRINGTON 
Rating:
3.0

The U-Haul I rented felt very unsafe to drive. The steering wheel was really shaky and so was the whole front end of the truck. This is obviously something that U-Haul would need to rectify, not the place I picked the uhaul up at.

Brittany Pace 
Rating:
5.0

Rented alot from Racemaster Jim is extremely helpful and super accommadating

ROB TUTTY 
Rating:
5.0

Customer did not leave a comment.

Matthew Douglas 
Rating:
5.0

Customer did not leave a comment.

NYS DEC POLICE 
Rating:
5.0

Second time renting from Jim @ Racemaster, would highly recommend.

John Williams 
Rating:
5.0

had a landlord problem and the owner helped us get the right truck. nice guy

HARRY DORR 
Rating:
5.0

Have rented a variety of vehicles from this location and it is always a positive experience!

Lee Waterbury 
Rating:
5.0

I was confused but Jim made everything clear. He was great.

VICKI GILLETTE 
Rating:
4.0

Jim is a good guy and took very good care of me setting it up

JIM MCKEMMIE 
Rating:
1.0

Guy was very rude. A complete Asshole.

John Ladd 
Rating:
3.0

Customer did not leave a comment.

Michelle Jamerson 
Rating:
5.0

Customer did not leave a comment.

KAYTRYN FORBES 
Rating:
3.0

dealer distance to far to be useful

Sue Haselbacher 
Rating:
5.0

Easy and fast, Jim is great to deal with.

John Williams 
Rating:
5.0

Customer did not leave a comment.

Catherine Mitchinson 
Rating:
5.0

Customer did not leave a comment.

dawn larock 
Rating:
5.0

This location was fast. Had me checked out in under a minute.

JASON KOCH 
Rating:
2.0

Remove snow from the lot

Michael Weigelt 
Rating:
5.0

Had some issues and Jim went out of his way to solve them.

MATT THOMPSON 
Rating:
2.0

Needed new oil, van had terrible MPG, took 60 miles to use 1/2 tank. Smelled like smoke. Attendants hands were filthy but was a nice guy. Place was also pretty dirty.

Thomas Cerra 
Rating:
1.0

I was going about 12 miles away and back and am charged 75$ I didn't even go far enough to be charged that...the truck check engine light was on and the trucks couldn't be dropped anywhere else but his spot...the 75$ is a problem I'll be calling customer service later I shouldn't have been charged 40 over the rental I did not drive that far I've rented uhauls from Liverpool and paid as much going farther than I did this week

Kari Harley 
Rating:
5.0

Customer did not leave a comment.

David H OConnell 
Rating:
5.0

Return customer. Very satisfied!

Rebecca Vrooman 
Rating:
3.0

Several people waiting in line on Saturday morning - staff could use help during busy time so as not to impact customers time requirements.

Richard Chubon 
Rating:
3.0

I specifically declined the extra 8 dollars in insurance when booking. I was charged that fee anyway and never authorized it at any point.

Joshua DeLorenzo 
Rating:
5.0

Everything about the process was courteous and professional. The service Jim provided was excellent.

James Kane 
Rating:
5.0

Customer did not leave a comment.

Dakota Sage 
Rating:
5.0

Customer did not leave a comment.

Terry Fistick 
Rating:
4.0

Customer did not leave a comment.

Hope Kenney 
Rating:
5.0

Nothing. Jim Paternoster has gone the extra mile every time I have used his business.

DON TODD 
Rating:
4.0

Customer did not leave a comment.

Renate Laliveres 
Rating:
5.0

Customer did not leave a comment.

DON TODD 
No reviews have been submitted for this location.

Additional Services at this Location

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