Jim's great....he went above and beyond for me helping me get a problem I had straightened out.... took time out of his busy schedule and got my problem resolved with the hel p off Hannah.... thank you Jim and Hannah for your help....I appreciate it so much
John C.
Customer Reviews for Oswego Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Location was very convenient. I reserved a 20' size truck, but UHaul called and said it wasn't available so they promised me a 15' truck, and when I got there, all they had left was a 10' truck. Very disappointing that people do not return trucks as reserved, but the owner worked with me and was very helpful.
KAREN B.This location and management the best, we use them every time and they have always come thru 100%.
Michael C.Can't think of anything!
Thomas G.We have used this business before and the trucks are always in great shape.
ADAM R.Manager was very nice and helpful.
Kristine A.He always goes above and beyond to help his customers. Has what I need when I need it every single time
Robert G.Slightly better hours. I came in and was hoping to talk to a person about a couple of things before leaving, but the location was closed by the time I got there. I was still able to get my vehicle with the online set-up, which was helpful, but it would've been nice to check with someone before taking the truck.
Lucas R.Easy to drop off. Thank you!
Shelby G.Maybe let customers know they will have to wait that long for service and also...MAKE THE DROP OFF LOCATION THE ONE THEY ASKED FOR! VERY DISAPPOINTED.
Christopher C.1st of all the company that was supposed to let me pick up the u-haul was at CNF farm It's right down the street from where I live and they called me the night before 4 o'clock telling me that their truck was broke down so I had to scramble to find Au haul truck and that is what prompted me to go, to this mini storage.. Well I got there at 10 minutes to 8:00 in the morning to pick up my truck and I get in the truck I start the vehicle and it says the driver side door is open so I opened it and I shut it and it still stayed on is date on so I said well maybe it's a glitch in the computer system of the truck so I'm driving down the road and I hear this rattling noise in the door And the window and the door were ajar but there was no way that the door would actually shut after numerous times there was air flowing in from The door and it wasn't completely able to connect so I called u-haul 800 number and they brushed me off to roadside assistance roadside assistance told me to go back to the u-haul place And exchanged the vehicle for a new one but they said that I had to wait till 9 o'clock so I've lost an hour of my chime and I get to the u-haul place and it's 5 after 9 before the guy gets there. It's so about 9:30 I'm talking to the guy he doesn't believe me at all so he gets in the truck and he drives it down the road and he comes back gets on the phone and he tells his boss or whoever is in charge that there's nothing wrong with that truck and's working just fine and that miss Alexander wants to switch vehicles anyway I was upset angry disappointed and frustrated I told him that I am 3 hours behind schedule Because by the time I got the truck it was around 10 o'clock and I had lost a couple of hours And I need Ed that truck to load and take it to my daughter and help her move in and unfortunately It caused me a horrible inconvenience because the person that was with me had to be back to her house before you wanted your truck back so I was forced to bring the truck back by midnight so she could go back to her house I was very upset very tired and I'm upset with the charges that I had received I would appreciate some compensation it was exhausting
JANETE A.Have rented vehicles twice at this location to move my daughter while in college. This is/will be my location of choice in the Oswego, NY area. Service is quit, hassle free, accommodating, and friendly.
Salvatore C.Very nice gentleman happy to do business with him again and many more times
THOMAS D.VERY POLITE AND PROFESSIONAL
MICHAEL M.Then owner was friendly and helpful.
Roger S.I was supposed to pick up my equipment before the open hours of the location. The items I rented with the truck were not in the truck when I arrived to rent. I had to wait until the location opened for business which delayed me over an hour.
Joe S.Very friendly gentleman knew his business took care of us quick and got us on the Road would recommend him to anybody
David M.First time I've used U Haul would definitely recommend them and use them Again. Everything went smooth!
Connie M.Always a great rental when I get it from Oswego Mini Storage. Plus he builds trailers, so he knows everything about all the equipment
Robert G.very helpful
Arlene F.This location is run, managed and operated by wonderful people that always do a great job for us. We rent many times a year, every year from only them. They do a great job, friendly, very fair.
Michael C.Jim is great. Never an issue. A great ambassador for UHAUL.
Daniel P.I wish this survey would have a neutral option. Because the location was closed by the time I picked up my rental, I would not be able to really rate this location. Furthermore, I did not receive all my items, and no questions reflections this concern and how I view the location.
Katiuzca L.GUY AT COUNTER REALLY HELPFUL
JAKE S.Thank you for your wonderful customer service 😊
Christina K.Jim was very helpful and friendly… I would rent from this location again
Ronald G.GOT TRAILER WHEN NOBODY ELSE WOULD. HOOKED UP IN THE POURING RAIN TOO.
ANDY P.The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.
David A.The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.
David A.Gentlemen was very helpful.
RENAE W.I returned the truck after hours and was not able to see the inside. However, the outside of the facility was well kept.
Orande D.Wanted larger truck but nothing else available. Glad to get a truck period.
THANE G.Owner was real good guy. Helped us figure things out.
bailey S.Very helpful answered all my questions.
Greg O.We reserved a 20' it was not returned the next day so we had to get a 15' not a big deal they were nice about it but still got charged for a 20'
Robert D.friendly and helpful
JAMES R.Thank you so much to Jim and Patty for helping us out with a last minute move very friendly and couteous
Dennise D.Great customer service I would definitely use this service again.
Luis C.Truck was dirty. Cigarettes ashes and gunk all over the center console and dashboard. Steering wheel was sticky. Totally unacceptable especially during a pandemic.
Ronald O.nice friendly people.
frank C.Owner/ guy at the desk, Jim, is a disgusting human being. He gives uhaul a bad name. He has no idea what he is doing and his attitude sucks. Van was covered in ice upon pickup and completely stunk. Key was also left under the seat and not where it was supposed to be according to the information given to me. I was left in the middle of nowhere after dark in freezing temperatures for an hour due to incompetence of this facility and uhaul. Jim accused me of driving an extra 300 miles and when I contested he threw me out of his facility and refused to give me a receipt. Their office also reeked of mothballs.
Matthew D.dealer had trailer hooked and truck deiced and warm for us before we arrrived.
Angela L.enjoy renting often from this dealer.
Michael C.Whatever was used to clean the inside of the truck was very fragrant. Too much for my nose, had to run the windows down to air it out.
Spencer K.The van dashboard was dirty with cigarette ashes on it and spills around the drink holders. Just need a good wipe down.
John B.Outstanding service and assistance from these fine folks. Will absolutely recommend to everyone I know and certainly use again should the occasion arise.
JEFFREY P.Using the 24/7 process, picking up the 9 foot van took over 1 hour. There were multiple phone calls to 4 different customer service staff, wrong information given by 2 of them, very, very long hold times.The first vendor did not stage the van properly so the online process would not work. The 2nd location had the van staged properly, but the key was not located where the online instructions indicated. Another call, another lengthly hold time. And the key was under the seat. From my experience, if using U-Hauls 24/7 process, budget at least another hour plus and a good amount of patience. I've used each location in the past, picked up vehicles during normal business hours without incident and will again, but only during normal business hours.
Mike F.Jim provided us excellent customer service! Very helpful !
Kevin K.Owner was very friendly and efficient!
Kenneth C.Service is run by a professional, no doubt about it. He does not have a large staff, so plan to wait in line for a while in case the owner is helping other customers.
Gonzalo A.My Dad rented from Jim several times and always had a great experience.
AJ L.