El cliente no dejó un comentario.
Robert R.
Customer Reviews for Oswego Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Then owner was friendly and helpful.
Roger S.I was supposed to pick up my equipment before the open hours of the location. The items I rented with the truck were not in the truck when I arrived to rent. I had to wait until the location opened for business which delayed me over an hour.
Joe S.Very friendly gentleman knew his business took care of us quick and got us on the Road would recommend him to anybody
David M.First time I've used U Haul would definitely recommend them and use them Again. Everything went smooth!
Connie M.Always a great rental when I get it from Oswego Mini Storage. Plus he builds trailers, so he knows everything about all the equipment
Robert G.very helpful
Arlene F.This location is run, managed and operated by wonderful people that always do a great job for us. We rent many times a year, every year from only them. They do a great job, friendly, very fair.
Michael C.Jim is great. Never an issue. A great ambassador for UHAUL.
Daniel P.I wish this survey would have a neutral option. Because the location was closed by the time I picked up my rental, I would not be able to really rate this location. Furthermore, I did not receive all my items, and no questions reflections this concern and how I view the location.
Katiuzca L.GUY AT COUNTER REALLY HELPFUL
JAKE S.Thank you for your wonderful customer service 😊
Christina K.Jim was very helpful and friendly… I would rent from this location again
Ronald G.GOT TRAILER WHEN NOBODY ELSE WOULD. HOOKED UP IN THE POURING RAIN TOO.
ANDY P.The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.
David A.The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.
David A.Gentlemen was very helpful.
RENAE W.I returned the truck after hours and was not able to see the inside. However, the outside of the facility was well kept.
Orande D.Wanted larger truck but nothing else available. Glad to get a truck period.
THANE G.Owner was real good guy. Helped us figure things out.
bailey S.Very helpful answered all my questions.
Greg O.We reserved a 20' it was not returned the next day so we had to get a 15' not a big deal they were nice about it but still got charged for a 20'
Robert D.friendly and helpful
JAMES R.Thank you so much to Jim and Patty for helping us out with a last minute move very friendly and couteous
Dennise D.Great customer service I would definitely use this service again.
Luis C.Truck was dirty. Cigarettes ashes and gunk all over the center console and dashboard. Steering wheel was sticky. Totally unacceptable especially during a pandemic.
Ronald O.nice friendly people.
frank C.Owner/ guy at the desk, Jim, is a disgusting human being. He gives uhaul a bad name. He has no idea what he is doing and his attitude sucks. Van was covered in ice upon pickup and completely stunk. Key was also left under the seat and not where it was supposed to be according to the information given to me. I was left in the middle of nowhere after dark in freezing temperatures for an hour due to incompetence of this facility and uhaul. Jim accused me of driving an extra 300 miles and when I contested he threw me out of his facility and refused to give me a receipt. Their office also reeked of mothballs.
Matthew D.dealer had trailer hooked and truck deiced and warm for us before we arrrived.
Angela L.enjoy renting often from this dealer.
Michael C.Whatever was used to clean the inside of the truck was very fragrant. Too much for my nose, had to run the windows down to air it out.
Spencer K.The van dashboard was dirty with cigarette ashes on it and spills around the drink holders. Just need a good wipe down.
John B.Outstanding service and assistance from these fine folks. Will absolutely recommend to everyone I know and certainly use again should the occasion arise.
JEFFREY P.Using the 24/7 process, picking up the 9 foot van took over 1 hour. There were multiple phone calls to 4 different customer service staff, wrong information given by 2 of them, very, very long hold times.The first vendor did not stage the van properly so the online process would not work. The 2nd location had the van staged properly, but the key was not located where the online instructions indicated. Another call, another lengthly hold time. And the key was under the seat. From my experience, if using U-Hauls 24/7 process, budget at least another hour plus and a good amount of patience. I've used each location in the past, picked up vehicles during normal business hours without incident and will again, but only during normal business hours.
Mike F.Jim provided us excellent customer service! Very helpful !
Kevin K.Owner was very friendly and efficient!
Kenneth C.Service is run by a professional, no doubt about it. He does not have a large staff, so plan to wait in line for a while in case the owner is helping other customers.
Gonzalo A.My Dad rented from Jim several times and always had a great experience.
AJ L.Place was a key drop
David H.I will be going back to this location later this week. Servicio amable
Michael W.jim went out of his way to help me. made my daughters wedding plans easier
david C.The operator goes out of his way to ensure the customer gets correct equipment and has a safe trip. I can recommend this site without reservation.
Randolph O.Jim was very helpful. He hooked the trailer to my truck himself and checked the lights. The trailer was perfect for moving my toolboxes. Then when I returned it, I didn't have to do anything except pull in, say thank you, and drive away.
Timothy G.I was overall very upset with the service that uhaul offered. They delayed my moving day to the next day and as well as made us drive over 45 minutes to get the equipment. I will not be using uhaul again after this hassle they caused me.
Marquis A.Location was closed when we dropped trailer off.
Bryan H.110% satisfied with every aspect of the service and rental experience. It was a pleasure dealing with them. I highly recommend them to anyone.
kenneth Y.Great location! I plan to utilize it for future needs.
Fredrick J.I had some issues booking on my phone
Kerri D.One of the employees got loud with my mother. He was rude
Ashley W.Friendly and fast. Super nice staff
James K.Extremely easy to return followed return instructions on the u-haul website very clear and easy to follow instructions. Great experience beginning to end.
Paul K.The owner was GREAT! Very helpful.
Wendi E.Extremely helpful, friendly people; in and out in five minutes, I like that
Charles A.Can't think of anything
Fred M.van needs new wiper blades!
Juan L.