Comentarios de los clientes para Oswego Mini Storage

I wish this survey would have a neutral option. Because the location was closed by the time I picked up my rental, I would not be able to really rate this location. Furthermore, I did not receive all my items, and no questions reflections this concern and how I view the location.

GUY AT COUNTER REALLY HELPFUL

Thank you for your wonderful customer service 😊

Jim was very helpful and friendly… I would rent from this location again

GOT TRAILER WHEN NOBODY ELSE WOULD. HOOKED UP IN THE POURING RAIN TOO.

The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.

The app is glitchy and not user friendly. the location is in a bit of a dead zone for Verison. It's hard to get phone support and when you do you get Rude, unresponsive U-Haul phone representatives. I had a 1 hour phone call, approximately 45 minutes of which were me on hold.

Gentlemen was very helpful.

I returned the truck after hours and was not able to see the inside. However, the outside of the facility was well kept.

Wanted larger truck but nothing else available. Glad to get a truck period.

Owner was real good guy. Helped us figure things out.

Very helpful answered all my questions.

We reserved a 20' it was not returned the next day so we had to get a 15' not a big deal they were nice about it but still got charged for a 20'

friendly and helpful

Thank you so much to Jim and Patty for helping us out with a last minute move very friendly and couteous

Great customer service I would definitely use this service again.

Truck was dirty. Cigarettes ashes and gunk all over the center console and dashboard. Steering wheel was sticky. Totally unacceptable especially during a pandemic.

nice friendly people.

Owner/ guy at the desk, Jim, is a disgusting human being. He gives uhaul a bad name. He has no idea what he is doing and his attitude sucks. Van was covered in ice upon pickup and completely stunk. Key was also left under the seat and not where it was supposed to be according to the information given to me. I was left in the middle of nowhere after dark in freezing temperatures for an hour due to incompetence of this facility and uhaul. Jim accused me of driving an extra 300 miles and when I contested he threw me out of his facility and refused to give me a receipt. Their office also reeked of mothballs.

dealer had trailer hooked and truck deiced and warm for us before we arrrived.

enjoy renting often from this dealer.

Whatever was used to clean the inside of the truck was very fragrant. Too much for my nose, had to run the windows down to air it out.

The van dashboard was dirty with cigarette ashes on it and spills around the drink holders. Just need a good wipe down.

Outstanding service and assistance from these fine folks. Will absolutely recommend to everyone I know and certainly use again should the occasion arise.

Using the 24/7 process, picking up the 9 foot van took over 1 hour. There were multiple phone calls to 4 different customer service staff, wrong information given by 2 of them, very, very long hold times.The first vendor did not stage the van properly so the online process would not work. The 2nd location had the van staged properly, but the key was not located where the online instructions indicated. Another call, another lengthly hold time. And the key was under the seat. From my experience, if using U-Hauls 24/7 process, budget at least another hour plus and a good amount of patience. I've used each location in the past, picked up vehicles during normal business hours without incident and will again, but only during normal business hours.

Jim provided us excellent customer service! Very helpful !

Owner was very friendly and efficient!

Service is run by a professional, no doubt about it. He does not have a large staff, so plan to wait in line for a while in case the owner is helping other customers.

My Dad rented from Jim several times and always had a great experience.

Place was a key drop

I will be going back to this location later this week. Friendly service

jim went out of his way to help me. made my daughters wedding plans easier

The operator goes out of his way to ensure the customer gets correct equipment and has a safe trip. I can recommend this site without reservation.

Jim was very helpful. He hooked the trailer to my truck himself and checked the lights. The trailer was perfect for moving my toolboxes. Then when I returned it, I didn't have to do anything except pull in, say thank you, and drive away.

I was overall very upset with the service that uhaul offered. They delayed my moving day to the next day and as well as made us drive over 45 minutes to get the equipment. I will not be using uhaul again after this hassle they caused me.

Location was closed when we dropped trailer off.

110% satisfied with every aspect of the service and rental experience. It was a pleasure dealing with them. I highly recommend them to anyone.

Great location! I plan to utilize it for future needs.

I had some issues booking on my phone

One of the employees got loud with my mother. He was rude

Friendly and fast. Super nice staff

Extremely easy to return followed return instructions on the u-haul website very clear and easy to follow instructions. Great experience beginning to end.

The owner was GREAT! Very helpful.

Extremely helpful, friendly people; in and out in five minutes, I like that

Can't think of anything

van needs new wiper blades!

I was treated very well. I would highly recommend using this location.

Loved the people and the convenience.

Y'all have some beautiful pups. I have no complaints or recommendations for improvement.

I requested to pick up my truck closer to where I needed to move my items from. I was redirected to a location 15 miles further away so I doubled my miles. I also requested a hand truck and was charged for one and notified the location but was not reimbursed.

Very professional and very helpful. When I had to do a major,change to my plans, they accommodated me quickly and complete

GREAT EXPERIENCE AGAIN!!

great service as always

On the website I declined safe move coverage but was charged it at the office. I didn't realize that until after the rental.

I ordered a moving dolly and pads and they were not in the vehicle when we picke it up - my most recent receipt still shows a charge for both even though i called the morning i picked up the vehicle to let staff know it as missing those items and again when i returned the vehicle to debate the $17 charge for items i didnt receive