Customer Reviews for Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)

164 reviews

951 Hornby St   Vancouver, BC V6Z1V3

(604) 343-1357

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 9 am–7 pm
  • Sun: 10:30 am–7 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 7:00 pm
  • 5/20/2024: 9:00 am - 7:00 pm
  • 7/1/2024: 9:00 am - 7:00 pm
  • 8/5/2024: 9:00 am - 7:00 pm
  • 9/2/2024: 9:00 am - 7:00 pm
  • 10/14/2024: 9:00 am - 7:00 pm
  • 11/11/2024: 9:00 am - 7:00 pm
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: 8:00 am - 5:00 pm
  • 1/3/2025: 8:00 am - 5:00 pm
  • 1/4/2025: 8:00 am - 5:00 pm
  • 1/5/2025: 8:00 am - 5:00 pm
  • 1/6/2025: 8:00 am - 5:00 pm
  • 1/7/2025: 8:00 am - 5:00 pm
  • 1/8/2025: 8:00 am - 5:00 pm
  • 1/9/2025: 8:00 am - 5:00 pm
  • 1/10/2025: 8:00 am - 5:00 pm
  • 1/11/2025: 8:00 am - 5:00 pm
  • 1/12/2025: 8:00 am - 5:00 pm
  • 1/13/2025: 8:00 am - 5:00 pm
  • 1/14/2025: 8:00 am - 5:00 pm
  • 1/15/2025: 8:00 am - 5:00 pm
  • 1/16/2025: 8:00 am - 5:00 pm
  • 1/17/2025: 8:00 am - 5:00 pm
  • 1/18/2025: 8:00 am - 5:00 pm
  • 1/19/2025: 8:00 am - 5:00 pm
  • 1/20/2025: 8:00 am - 5:00 pm
  • 1/21/2025: 8:00 am - 5:00 pm
  • 1/22/2025: 8:00 am - 5:00 pm
  • 1/23/2025: 8:00 am - 5:00 pm
  • 1/24/2025: 8:00 am - 5:00 pm
  • 1/25/2025: 8:00 am - 5:00 pm
  • 1/26/2025: 8:00 am - 5:00 pm
  • 1/27/2025: 8:00 am - 5:00 pm
  • 1/28/2025: 8:00 am - 5:00 pm
  • 1/29/2025: 8:00 am - 5:00 pm
  • 1/30/2025: 8:00 am - 5:00 pm
  • 1/31/2025: 8:00 am - 5:00 pm
  • 2/1/2025: 8:00 am - 5:00 pm

Show All Hours

Services at this Location:

Contact Us

(604) 343-1357

951 Hornby St
Vancouver, BC V6Z1V3

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 9 am–7 pm
  • Sun: 10:30 am–7 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 7:00 pm
  • 5/20/2024: 9:00 am - 7:00 pm
  • 7/1/2024: 9:00 am - 7:00 pm
  • 8/5/2024: 9:00 am - 7:00 pm
  • 9/2/2024: 9:00 am - 7:00 pm
  • 10/14/2024: 9:00 am - 7:00 pm
  • 11/11/2024: 9:00 am - 7:00 pm
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: 8:00 am - 5:00 pm
  • 1/3/2025: 8:00 am - 5:00 pm
  • 1/4/2025: 8:00 am - 5:00 pm
  • 1/5/2025: 8:00 am - 5:00 pm
  • 1/6/2025: 8:00 am - 5:00 pm
  • 1/7/2025: 8:00 am - 5:00 pm
  • 1/8/2025: 8:00 am - 5:00 pm
  • 1/9/2025: 8:00 am - 5:00 pm
  • 1/10/2025: 8:00 am - 5:00 pm
  • 1/11/2025: 8:00 am - 5:00 pm
  • 1/12/2025: 8:00 am - 5:00 pm
  • 1/13/2025: 8:00 am - 5:00 pm
  • 1/14/2025: 8:00 am - 5:00 pm
  • 1/15/2025: 8:00 am - 5:00 pm
  • 1/16/2025: 8:00 am - 5:00 pm
  • 1/17/2025: 8:00 am - 5:00 pm
  • 1/18/2025: 8:00 am - 5:00 pm
  • 1/19/2025: 8:00 am - 5:00 pm
  • 1/20/2025: 8:00 am - 5:00 pm
  • 1/21/2025: 8:00 am - 5:00 pm
  • 1/22/2025: 8:00 am - 5:00 pm
  • 1/23/2025: 8:00 am - 5:00 pm
  • 1/24/2025: 8:00 am - 5:00 pm
  • 1/25/2025: 8:00 am - 5:00 pm
  • 1/26/2025: 8:00 am - 5:00 pm
  • 1/27/2025: 8:00 am - 5:00 pm
  • 1/28/2025: 8:00 am - 5:00 pm
  • 1/29/2025: 8:00 am - 5:00 pm
  • 1/30/2025: 8:00 am - 5:00 pm
  • 1/31/2025: 8:00 am - 5:00 pm
  • 2/1/2025: 8:00 am - 5:00 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

It’s a convenience store very small you can almost miss it. Quite helpful the lady despite her English isn’t very good.

Jaume Amare Guinart 
Rating:
3.0

My overall service was good other than saying that I brought back a dirty van when I did not it got resolved, but it would be ideal to tell the customers to take photos before and after. Thank you

Bill Parker 
Rating:
4.0

I was charged a $20 cleaning fee even though the van was dirty when I received it and the operator did not review it after it was returned.

Jesus Javier Villarroel Graterol 
Rating:
1.0

I went to pick up the cargo van and Korean lady wasn't friendly and rude. She also didn't answer any of my questions just told me to read the online web. She doesn't speak English well and she's very old do it hard to understand her or she will just ignore what I said. The cargo van was really dirty in the exterior with mud everywhere. Then when I returned the van she charge me $25 for cleaning fee. I never got the van dirty. Im very disappointed with uhaul service from this location. I feel they make up stuff to charge extra. Very bad experience and I will never recommend this location to anyone.

Braydyn Carreno 
Rating:
4.0

Customer did not leave a comment.

Gottfried Reichl 
Rating:
1.0

Horrible experience with that location .

golshan akbari 
Rating:
4.0

It was a pleasure like always. Thank you!

Gottfried Reichl 
Rating:
4.0

Pick-up went smoothly and the van was fine. My only gripe is the $10 cleaning fee that appeared on the final invoice. This was never mentioned and doesn't appear on the contract. Not thrilled about that.

Chris Mayse 
Rating:
5.0

Customer did not leave a comment.

Ashley Ly-Do 
Rating:
5.0

10/10 for location experience 0/10 for UHaul experience. My experience dealing with the UHaul location was great. The woman who I worked with was lovely, kind and easy to interact with. However I’m very upset with UHaul. I was supposed to rent a UHaul from a location around the corner from me, beginning at 11:30 am for 6 hours (finishing around 7:30 pm). The entire move was supposed to happen in the afternoon. The morning of I got switched to a location further away (I.e more kms). I thought it was sketchy so I moved my day around to go in early. When I arrived at 10am, I was told that UHaul had double booked my van and I would be charged $100 if I didn’t return the van by 4:30. Considering I wasn’t planning on starting to move until noon, this forced me to change my plans. I was luckily able to move some things around, however my helper was not and I was forced to move alone. UHaul just changed my reservation and didn’t tell me and almost ruined the entire moving day!!! I’m very upset with UHaul! Would not recommend in the future!

Benjamin Spagat 
Rating:
3.0

Self check-in does not work as intended due to lack of service in on P2 and charges were made differently from initial agreement. It is difficult to resolve issues or claim refund because store owner does not take responsibility

Pearl Sherly Boddu 
Rating:
3.0

Vehicle wasn’t cleaned. Got mistakenly charged a cleaning fee and another fee hidden in it. They said a fee for not returning it correctly. I returned the vehicle and had errors with your online system. I tried multiple times and kept getting same error. I then left the keys with security attendant as I was told to if I had issues. I should not be charged fees for your system not working. They also shouldn’t be hidden in cleaning fees. Also, when I pick up the vehicle the truck shouldn’t have a bunch of soda cans strung out.

Isaac Porterfield 
Rating:
2.0

Poor communication from the rep. Though I had checked in ahead of time, apparently the system didn't upload the images of my drivers license properly and when my phone had internet issues, the rep lacked tech support or even basic office equipment to scan or copy my drivers license. This resulted in an extra 10-15min of dilly dally before I got the keys - then they threatened to charge me an extra $100 if I wasnt back by the end of my reservation. I have no plan to rent again from this location. The van itself was fine, well used and no shocks (tons of bounce and sway), but served the purpose.

Shannon Beebe 
Rating:
5.0

Far better than my previous experience at a differentblocation. Thank you!

William Barrow 
Rating:
5.0

Customer did not leave a comment.

Shrey Bindal 
Rating:
5.0

The instructions where the vehicle was weren’t clear enough for a self-pickup, but the store owner was friendly and told me where to find it.

Nico Ritschel 
Rating:
5.0

Customer did not leave a comment.

lilit hovhannisyan 
Rating:
2.0

The dealer is extremely rude, she doesn’t speak English very well and I couldn’t understand the steps I should follow to pick up and delivery the car. She mentioned I was the one that with problem to communicate, but she didn’t even answer my questions. Other than that, the car is good. If you delivery after closed hours is bad because the parking lot there is no signal for internet.

Nathalia Mayume Bernardo de Oliveira 
Rating:
5.0

Customer did not leave a comment.

Meagan Winowich 
Rating:
1.0

The first location did not have truck ready and we were directed to another location 10k away for truck pickup.

Dwane Armbruster 
Rating:
5.0

Lady at the store was the sweetest

Erdin Hromadzic 
Rating:
5.0

Customer did not leave a comment.

Hermano Beaumont de Mattos 
Rating:
2.0

The location doesn’t have specific spots for the uhauls in the parkade so you will need to allocate extra time to finding a spot or waiting around since it’s a very busy area.

rachel rosenhek 
Rating:
5.0

Customer did not leave a comment.

DAISUKE ARAKI 
Rating:
1.0

I arrived on time at 2 pm to pick up the keys and the person who was coordinating the rental was perfunctory but slow. The counter was not conducive to efficiently manage the transaction as at one point my drivers license slid through a slight opening under the heavy duty mat containing the scratch lotto tickets. it took almost 10 mins to get my license back. Then when I arrived where the van was parked (spot 268) it was wedged close to a concrete pillar and a car. There was a direct wall behind the van which was not ideal. thankfully a maintenance person assisted me to navigate out of the spot. Upon returning the van, i mentioned this to the woman who scoffed at me, stating no one else before me had issues. But not everyone before me parked in the same spot. Then she compared the photo of the mileage i took at the start of the rental to the photo when i returned and began to become belligerent. it was 30492 before and 30498 after but she mistakenly saw them as 30498 and scoffed at me. In the end, the whole experience was tiresome, insulting and unacceptable. I do not recommend this location

daniel chen 
Rating:
1.0

This location has only one truck and they don't let you know about it so if you can't return it on time they will charge you as delay fees. They charged me 124$ for only 2 hours delay returning at the same day of renting.

HAMED HEYDARZADEH 
Rating:
5.0

Customer did not leave a comment.

Kirsty King 
Rating:
5.0

All was good But as it was my first time to rent a uHaul, I found it an easy process and I am booking it for tomorrow again

Yasser Fahmy 
Rating:
5.0

Customer did not leave a comment.

Zin Min Thu 
Rating:
2.0

Customer did not leave a comment.

Faith Holt 
Rating:
4.0

Maintain the equipment.

Joseph Robert Li Durocher 
Rating:
5.0

Customer did not leave a comment.

Adam Chuntz 
Rating:
4.0

Customer did not leave a comment.

Colin Phillips 
Rating:
5.0

Customer did not leave a comment.

OLEH SOKOLOV 
Rating:
5.0

Customer did not leave a comment.

Michael Romaniuk 
Rating:
5.0

Customer did not leave a comment.

Miki Wakai 
Rating:
1.0

The entire experience was annoying. There was no app check-in. I ultimately had to go into the office. The app asked me upload my license but would not accept my paper one since I just moved here. When I returned the vehicle there were NO PARKING SPOTS in P2 as directed. ZERO SPOTS. When I went to look for more parking in P2 I found not access it because my van was too tall. So I tried to park in wheelchair but was told I could not when I called in about it. But was given no other alternative. So I drove around for about 10 minutes in the tiny lot and my dad had to argue for a spot as we were desperate. Total shit show. There should be a reserved spot. That was SO STRESSFUL and annoying on moving day which is already stressful. This is the second time where it felt hugely annoying. As Uhaul promises big but does not deliver. I ordered 2 boxes for delivery and they did not. And my movers had to haul ass to the actual site on moving day and total ridiculous mayhem ensued from there. Really terrible service all around.

Gina Lee 
Rating:
3.0

Customer did not leave a comment.

Faroq Halabi 
Rating:
2.0

This location is terrible for a pickup. There is no one available to do the walkaround the vehicle with you before you drive away. Then I was overcharged (receipt did not match my credit card statement).

Edward Haley 
Rating:
1.0

Customer did not leave a comment.

James Luteijb 
Rating:
2.0

They didn't provide me with enough guidance and instructions

Afshin Talaie 
Rating:
3.0

Lady in shop extremely rude

Ciara Ginty 
Rating:
5.0

Customer did not leave a comment.

Martin Thibodeau 
Rating:
3.0

There is no description of how to use the vehicle, so operation may be difficult for first-time users of this type of vehicle

Leonard Bae 
Rating:
4.0

The uhaul website was down when I was trying to check in. All of my personal information was taken down on the owners iPhone. Which isn’t secure! The drivers side window was broken and nearly flew out when we were driving. Won’t recommend uhaul

Kristina Kudryk 
Rating:
3.0

They added dcw without my knowledge. I am awaiting a call from a rep

Hooman Kazempour 
Rating:
1.0

It took almost an hour to get through the paperwork, when I had 2 helpers waiting on me.

Samson Brown 
Rating:
5.0

Customer did not leave a comment.

Lionel Durocher 
Rating:
1.0

Van is kept in a cramped underground parking lot with less clearance than what the van says it's good for. Very stressful, would suggest my friends rent elsewhere to save themselves the headache

Mostafa Hagar 
Rating:
5.0

You need more recent photos of the vehicle for the vehicle check. The van almost looks brand new in the photos.

Sabina Freiman 
Rating:
1.0

Customer service was awful. Please have a review of this so you can train your employees to be better

Reid Stewart 
Rating:
5.0

Customer did not leave a comment.

islam erkale 
Rating:
5.0

Customer did not leave a comment.

Eman Kawas 
Rating:
4.0

Please provide a very clear estimate of how many litres of gas is needed to refuel so that the customer does not need to convert MPG to KML and then estimate how many kilometres in order to calculate the amount of fuel needed. all that mental math gymnastics can be skipped. Thanks.

Mir-Masoud Pourrahmat 
Rating:
5.0

Amazing service easy use of van and easy parking. Everything was great from the lady at Oscars smoke shop to the van quality and the overall uhaul service. If you're looking for a spot to move come here!

Lonis Kwacke 
Rating:
5.0

The lady was nice. I’ll probably do it again.

Anthony Kanjer 
Rating:
4.0

This was a good experience. I read the reviews about the location and was put off, but did it anyway and definitely want to share my experience as it was pleasant. Reviews said: 1.) Language Barrier - While this does exist, the lady at the front made a great effort to explain everything in detail and had a few sheets of paper, a tablet and pictures to assist the explanation to make up for any gaps. I believe that it was pretty clear by the end of things. She made an effort to also call me since the van had been dropped off earlier to ensure I maximized my time with the van. 2.) The parking being too short - yes, while it does look a little too close for comfort, the top of the van didnt look scratched and we didnt damage it either. I believe that they've done a good job ensuring the right height is maintained. 3.) Check In/Out Experience - one con about the location is that we struggled to find network in P2 (as listed in some of the reviews). There was no damage and we did take pictures before starting of the condition of the van. We drove it up to P1 and Ibefore exiting the garage) completed the check in there. 4.) Cleanliness - received a relatively clean vehicle so can't comment there. 5.) Extra charges - charged a dollar more than what was estimated at the end of the trip. I did wipe down the back for the next customer (but there is also a sign on the back which says that if it is left dirty, you will charged $25). So a quick wipe down sufficed for me. Overall a couple of gaps to fix, but my experience wasn't as bad as the reviews made it out to be.

Siddhant Shah 
Rating:
4.0

Customer did not leave a comment.

LIONEL DUROCHER 
Rating:
3.0

Customer did not leave a comment.

LIONEL DUROCHER 
Rating:
5.0

Customer did not leave a comment.

Rebecca Webster 
Rating:
1.0

Garbage communication.

Mia Cosco 
Rating:
5.0

Customer did not leave a comment.

Kapil kumar Pasupu 
Rating:
2.0

She should probably need to know how to read gas gauge properly because she totally got opposite between full fuel and empty fuel.

JAEJEONG PARK 
Rating:
2.0

Customer did not leave a comment.

Hal Pyne 
Rating:
2.0

Unfriendly, difficult to understand person at the counter, unhelpful. Would never recommend someone to rent from that location.

Martha Jara 
Rating:
5.0

Superb!

Tayler Jotie 
Rating:
1.0

The billing is a complete scam. U-Haul need to do quality control of the location managers who provide the truck. I took a truck with a total fuel capacity of 117 litres to do a quick transit of couple of furniture items between two apartments in Downtown Vancouver. At the start of the transit the odometer reading says KM out as 11990 KM, and at the end of the transit the odometer reading showed says KM in as 11994 KM. So, my overall usage of the truck is 4 KM (11994-11990 KM = 4 KM). Now, let's get into the billing details. The fuel check in during the time I was told to sign the contract is indicated as 13/16 of the total fuel tank. And this contract was told to sign before I was given the truck which is parked in the P2 of the building where I have to collect it. I did my due diligence and captured the pictures of the fuel tank indicator and odometer, pictures of the entire truck. I finished my furniture move (quick 4 km), captured the same round of pictures and returned the truck. Now, I received my final invoice and it's written there that the fuel indicator is 3/4 of the total truck. By doing the quick math, the total fuel consumption of my transit, according to the bill, (13/16 - 3/4)*117 L = (1/16)*117 L = 7.3 L. So, according to the bill, my total fuel consumption is 7.6 L for 4 KM. This logically doesn't make sense. Correlating this data with the pictures I captured of the fuel tank indicator pictures before and after my travel didn't change a lot. I would like to bring this to the notice of the customer service so that the billing will be corrected and I will get reimbursed from the wrongful billing.

Sri Raghu Malireddi 
Rating:
1.0

Customer did not leave a comment.

Christa Gavril 
Rating:
1.0

Horrible customer assistance from the woman at Oscar shop.

Rafael Da Rocha 
Rating:
5.0

Customer did not leave a comment.

Ryan Goes 
Rating:
1.0

The blankets I paid to have, were filthy. As someone who is allergic to dander and dust, I was not impressed when I opened the garbage bag to find blankets that covered my clothing in filth. The photos of the truck showed it in pristine condition, when in fact, the roof is scratched and rusted beyond belief. The representative needs to work on her customer service and is more worried about her “getting off work at 7pm” rather than listen to a customer’s complaints and concerns. As someone who has worked in customer service for 16 years, this is a complete and utter joke. I have photos of the damaged vehicle and a recording of the representative being less than smart or informative. Probably my worst rental experience, ever. Should’ve just listened to the reviews online pertaining to this specific location . I’d give zero stars if I could.

SEBASTIAN QUENTI ROSS 
Rating:
1.0

The lady at the counter is extremely rude. When trying to get my rental, she constantly stopped what she was doing with me to check out her mini mart customers. Then, when her instructions were on a crumpled piece of paper on how to return the rental (which had wrong directions) I called to clarify and she laughed at me and hung up. When I figured it out on my own, she tried to grab my phone to get the dashboard pictures. This lady is very strange and really made the whole process overly complicated and unpleasant.

Melissa Tucker 
Rating:
5.0

This was one of the best neighbourhood dealer transactions I have had- clear instructions and clean vehicle

MARGARET MACKINNON 
Rating:
5.0

Store was busy, but overall it was quick, easy and hassle-free process. No hidden fees. Thanks!

matthew santoso 
Rating:
2.0

Customer did not leave a comment.

Harriet Brooke 
Rating:
3.0

Customer did not leave a comment.

Natalia Valbuena 
Rating:
1.0

Customer did not leave a comment.

Rhea Vardy-MacPhee 
Rating:
5.0

Customer did not leave a comment.

Jerry Stanley 
Rating:
5.0

Everything went smooth from booking, check-in to final settlement. The lady we dealt with was not only efficient but pleasant as well.

KAREN RYAN 
Rating:
5.0

Oscar’s is a well appointed vomitorium. The service was serendipitously expergefactored for timing with a penchant for vinomadefied client savy. I recommend this location without reservation. Thank you for your service.

ALTDUS FRANK 
Rating:
1.0

The van is parked in a garage that is below the height limit at the entrance. While some sections of the lower parking floors are above the height limit, the entrance is not. It's possible to get the van into the garage, but one wrong turn involves backing up in a very narrow garage to avoid entering an area below the height limit. This parking garage should not be used to store these vans.

Martin Monroe 
Rating:
5.0

Customer did not leave a comment.

Kyle Marchen 
Rating:
5.0

Customer did not leave a comment.

STACIE CESTARI 
Rating:
5.0

Great customer service, no hidden/unexpected fees, easy process. Had a great experience. Thanks!

William Panday McClellan 
Rating:
1.0

I will be submitting a formal complaint.

JOHN WATSON 
Rating:
5.0

Service was incredibly friendly! A small note about the van: when I received the van, the floor was caked with dirt. I understand there are blankets for sale to cover the floor, but I didn’t anticipate needing them. I’m sure the next person would appreciate if the inside was hosed down so that their belongings wouldn’t have to get as dirty. Otherwise the experience was perfect, thank you!

joshua schmidt 
Rating:
4.0

Customer did not leave a comment.

Eric Yu 
Rating:
5.0

smooth process getting the keys to the U-haul

Kyle Legare 
Rating:
4.0

Uploading pictures in P2 is not ideal, linguistic proficiency a bit lacking but friendliness overcame some hurdles. Good value for hat needed to be achieved.

PIERRE BLAIS 
Rating:
4.0

Great experience overall. The check in rep knew their stuff, Instructions were clear and concise.

Darcy Clarkson 
Rating:
5.0

location, location, location!

PETER NIEUWENBURG 
Rating:
1.0

Person at the counter could not communicate very well, and told me if I didn't bring the truck back on time (2 hours) i would be charged a late fee. Will go to another location next time

Trevor Brady 
Rating:
3.0

Customer did not leave a comment.

Ali Reza Ladak 
Rating:
5.0

Great care and attention. Thank you!

Seonghun Kim 
Rating:
2.0

The vehicle was absolutely filthy...you would think during a pandemic additional cleaning measures would've been taken. Definitely disappointed and would not recommend this location to anyone.

Shane Buss 
Rating:
5.0

My credit card has been charged with an amount of $120.05, but my invoice for this rental as $62.56? Can this be resolved?

Regard Hulsbos 
Rating:
5.0

Low right mirror was a bit broken

ANDRE CASTELAN PRADO 
Rating:
2.0

Customer did not leave a comment.

EBENEZER MILLS-ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Avrum Ostry 
Rating:
3.0

If you live downtown and walk to this location I would recommend, however, if you are driving you will have to pay for parking.

Kristin McIlhenney 
No reviews have been submitted for this location.

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