Customer Reviews for Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)

Rating:

4.0

It’s a convenience store very small you can almost miss it. Quite helpful the lady despite her English isn’t very good.

Rating:

3.0

My overall service was good other than saying that I brought back a dirty van when I did not it got resolved, but it would be ideal to tell the customers to take photos before and after. Thank you

Rating:

4.0

I was charged a $20 cleaning fee even though the van was dirty when I received it and the operator did not review it after it was returned.

Rating:

1.0

I went to pick up the cargo van and Korean lady wasn't friendly and rude. She also didn't answer any of my questions just told me to read the online web. She doesn't speak English well and she's very old do it hard to understand her or she will just ignore what I said. The cargo van was really dirty in the exterior with mud everywhere. Then when I returned the van she charge me $25 for cleaning fee. I never got the van dirty. Im very disappointed with uhaul service from this location. I feel they make up stuff to charge extra. Very bad experience and I will never recommend this location to anyone.

Rating:

1.0

Horrible experience with that location .

Rating:

4.0

It was a pleasure like always. Thank you!

Rating:

4.0

Pick-up went smoothly and the van was fine. My only gripe is the $10 cleaning fee that appeared on the final invoice. This was never mentioned and doesn't appear on the contract. Not thrilled about that.

Rating:

5.0

10/10 for location experience 0/10 for UHaul experience. My experience dealing with the UHaul location was great. The woman who I worked with was lovely, kind and easy to interact with. However I’m very upset with UHaul. I was supposed to rent a UHaul from a location around the corner from me, beginning at 11:30 am for 6 hours (finishing around 7:30 pm). The entire move was supposed to happen in the afternoon. The morning of I got switched to a location further away (I.e more kms). I thought it was sketchy so I moved my day around to go in early. When I arrived at 10am, I was told that UHaul had double booked my van and I would be charged $100 if I didn’t return the van by 4:30. Considering I wasn’t planning on starting to move until noon, this forced me to change my plans. I was luckily able to move some things around, however my helper was not and I was forced to move alone. UHaul just changed my reservation and didn’t tell me and almost ruined the entire moving day!!! I’m very upset with UHaul! Would not recommend in the future!

Rating:

3.0

Self check-in does not work as intended due to lack of service in on P2 and charges were made differently from initial agreement. It is difficult to resolve issues or claim refund because store owner does not take responsibility

Rating:

3.0

Vehicle wasn’t cleaned. Got mistakenly charged a cleaning fee and another fee hidden in it. They said a fee for not returning it correctly. I returned the vehicle and had errors with your online system. I tried multiple times and kept getting same error. I then left the keys with security attendant as I was told to if I had issues. I should not be charged fees for your system not working. They also shouldn’t be hidden in cleaning fees. Also, when I pick up the vehicle the truck shouldn’t have a bunch of soda cans strung out.

Rating:

2.0

Poor communication from the rep. Though I had checked in ahead of time, apparently the system didn't upload the images of my drivers license properly and when my phone had internet issues, the rep lacked tech support or even basic office equipment to scan or copy my drivers license. This resulted in an extra 10-15min of dilly dally before I got the keys - then they threatened to charge me an extra $100 if I wasnt back by the end of my reservation. I have no plan to rent again from this location. The van itself was fine, well used and no shocks (tons of bounce and sway), but served the purpose.

Rating:

5.0

Far better than my previous experience at a differentblocation. Thank you!

Rating:

5.0

The instructions where the vehicle was weren’t clear enough for a self-pickup, but the store owner was friendly and told me where to find it.

Rating:

2.0

The dealer is extremely rude, she doesn’t speak English very well and I couldn’t understand the steps I should follow to pick up and delivery the car. She mentioned I was the one that with problem to communicate, but she didn’t even answer my questions. Other than that, the car is good. If you delivery after closed hours is bad because the parking lot there is no signal for internet.

Rating:

1.0

The first location did not have truck ready and we were directed to another location 10k away for truck pickup.

Rating:

5.0

Lady at the store was the sweetest

Rating:

2.0

The location doesn’t have specific spots for the uhauls in the parkade so you will need to allocate extra time to finding a spot or waiting around since it’s a very busy area.

Rating:

1.0

I arrived on time at 2 pm to pick up the keys and the person who was coordinating the rental was perfunctory but slow. The counter was not conducive to efficiently manage the transaction as at one point my drivers license slid through a slight opening under the heavy duty mat containing the scratch lotto tickets. it took almost 10 mins to get my license back. Then when I arrived where the van was parked (spot 268) it was wedged close to a concrete pillar and a car. There was a direct wall behind the van which was not ideal. thankfully a maintenance person assisted me to navigate out of the spot. Upon returning the van, i mentioned this to the woman who scoffed at me, stating no one else before me had issues. But not everyone before me parked in the same spot. Then she compared the photo of the mileage i took at the start of the rental to the photo when i returned and began to become belligerent. it was 30492 before and 30498 after but she mistakenly saw them as 30498 and scoffed at me. In the end, the whole experience was tiresome, insulting and unacceptable. I do not recommend this location

Rating:

1.0

This location has only one truck and they don't let you know about it so if you can't return it on time they will charge you as delay fees. They charged me 124$ for only 2 hours delay returning at the same day of renting.

Rating:

5.0

All was good But as it was my first time to rent a uHaul, I found it an easy process and I am booking it for tomorrow again

Rating:

4.0

Maintain the equipment.

Rating:

1.0

The entire experience was annoying. There was no app check-in. I ultimately had to go into the office. The app asked me upload my license but would not accept my paper one since I just moved here. When I returned the vehicle there were NO PARKING SPOTS in P2 as directed. ZERO SPOTS. When I went to look for more parking in P2 I found not access it because my van was too tall. So I tried to park in wheelchair but was told I could not when I called in about it. But was given no other alternative. So I drove around for about 10 minutes in the tiny lot and my dad had to argue for a spot as we were desperate. Total shit show. There should be a reserved spot. That was SO STRESSFUL and annoying on moving day which is already stressful. This is the second time where it felt hugely annoying. As Uhaul promises big but does not deliver. I ordered 2 boxes for delivery and they did not. And my movers had to haul ass to the actual site on moving day and total ridiculous mayhem ensued from there. Really terrible service all around.

Rating:

2.0

This location is terrible for a pickup. There is no one available to do the walkaround the vehicle with you before you drive away. Then I was overcharged (receipt did not match my credit card statement).

Rating:

2.0

They didn't provide me with enough guidance and instructions

Rating:

3.0

Lady in shop extremely rude

Rating:

3.0

There is no description of how to use the vehicle, so operation may be difficult for first-time users of this type of vehicle

Rating:

4.0

The uhaul website was down when I was trying to check in. All of my personal information was taken down on the owners iPhone. Which isn’t secure! The drivers side window was broken and nearly flew out when we were driving. Won’t recommend uhaul

Rating:

3.0

They added dcw without my knowledge. I am awaiting a call from a rep

Rating:

1.0

It took almost an hour to get through the paperwork, when I had 2 helpers waiting on me.

Rating:

1.0

Van is kept in a cramped underground parking lot with less clearance than what the van says it's good for. Very stressful, would suggest my friends rent elsewhere to save themselves the headache

Rating:

5.0

You need more recent photos of the vehicle for the vehicle check. The van almost looks brand new in the photos.

Rating:

1.0

Customer service was awful. Please have a review of this so you can train your employees to be better

Rating:

4.0

Please provide a very clear estimate of how many litres of gas is needed to refuel so that the customer does not need to convert MPG to KML and then estimate how many kilometres in order to calculate the amount of fuel needed. all that mental math gymnastics can be skipped. Thanks.

Rating:

5.0

Amazing service easy use of van and easy parking. Everything was great from the lady at Oscars smoke shop to the van quality and the overall uhaul service. If you're looking for a spot to move come here!

Rating:

5.0

The lady was nice. I’ll probably do it again.

Rating:

4.0

This was a good experience. I read the reviews about the location and was put off, but did it anyway and definitely want to share my experience as it was pleasant. Reviews said: 1.) Language Barrier - While this does exist, the lady at the front made a great effort to explain everything in detail and had a few sheets of paper, a tablet and pictures to assist the explanation to make up for any gaps. I believe that it was pretty clear by the end of things. She made an effort to also call me since the van had been dropped off earlier to ensure I maximized my time with the van. 2.) The parking being too short - yes, while it does look a little too close for comfort, the top of the van didnt look scratched and we didnt damage it either. I believe that they've done a good job ensuring the right height is maintained. 3.) Check In/Out Experience - one con about the location is that we struggled to find network in P2 (as listed in some of the reviews). There was no damage and we did take pictures before starting of the condition of the van. We drove it up to P1 and Ibefore exiting the garage) completed the check in there. 4.) Cleanliness - received a relatively clean vehicle so can't comment there. 5.) Extra charges - charged a dollar more than what was estimated at the end of the trip. I did wipe down the back for the next customer (but there is also a sign on the back which says that if it is left dirty, you will charged $25). So a quick wipe down sufficed for me. Overall a couple of gaps to fix, but my experience wasn't as bad as the reviews made it out to be.

Rating:

1.0

Garbage communication.

Rating:

2.0

She should probably need to know how to read gas gauge properly because she totally got opposite between full fuel and empty fuel.

Rating:

2.0

Unfriendly, difficult to understand person at the counter, unhelpful. Would never recommend someone to rent from that location.

Rating:

5.0

Superb!

Rating:

1.0

The billing is a complete scam. U-Haul need to do quality control of the location managers who provide the truck. I took a truck with a total fuel capacity of 117 litres to do a quick transit of couple of furniture items between two apartments in Downtown Vancouver. At the start of the transit the odometer reading says KM out as 11990 KM, and at the end of the transit the odometer reading showed says KM in as 11994 KM. So, my overall usage of the truck is 4 KM (11994-11990 KM = 4 KM). Now, let's get into the billing details. The fuel check in during the time I was told to sign the contract is indicated as 13/16 of the total fuel tank. And this contract was told to sign before I was given the truck which is parked in the P2 of the building where I have to collect it. I did my due diligence and captured the pictures of the fuel tank indicator and odometer, pictures of the entire truck. I finished my furniture move (quick 4 km), captured the same round of pictures and returned the truck. Now, I received my final invoice and it's written there that the fuel indicator is 3/4 of the total truck. By doing the quick math, the total fuel consumption of my transit, according to the bill, (13/16 - 3/4)*117 L = (1/16)*117 L = 7.3 L. So, according to the bill, my total fuel consumption is 7.6 L for 4 KM. This logically doesn't make sense. Correlating this data with the pictures I captured of the fuel tank indicator pictures before and after my travel didn't change a lot. I would like to bring this to the notice of the customer service so that the billing will be corrected and I will get reimbursed from the wrongful billing.

Rating:

1.0

Horrible customer assistance from the woman at Oscar shop.

Rating:

1.0

The blankets I paid to have, were filthy. As someone who is allergic to dander and dust, I was not impressed when I opened the garbage bag to find blankets that covered my clothing in filth. The photos of the truck showed it in pristine condition, when in fact, the roof is scratched and rusted beyond belief. The representative needs to work on her customer service and is more worried about her “getting off work at 7pm” rather than listen to a customer’s complaints and concerns. As someone who has worked in customer service for 16 years, this is a complete and utter joke. I have photos of the damaged vehicle and a recording of the representative being less than smart or informative. Probably my worst rental experience, ever. Should’ve just listened to the reviews online pertaining to this specific location . I’d give zero stars if I could.

Rating:

1.0

The lady at the counter is extremely rude. When trying to get my rental, she constantly stopped what she was doing with me to check out her mini mart customers. Then, when her instructions were on a crumpled piece of paper on how to return the rental (which had wrong directions) I called to clarify and she laughed at me and hung up. When I figured it out on my own, she tried to grab my phone to get the dashboard pictures. This lady is very strange and really made the whole process overly complicated and unpleasant.

Rating:

5.0

This was one of the best neighbourhood dealer transactions I have had- clear instructions and clean vehicle

Rating:

5.0

Store was busy, but overall it was quick, easy and hassle-free process. No hidden fees. Thanks!

Rating:

5.0

Everything went smooth from booking, check-in to final settlement. The lady we dealt with was not only efficient but pleasant as well.

Rating:

5.0

Oscar’s is a well appointed vomitorium. The service was serendipitously expergefactored for timing with a penchant for vinomadefied client savy. I recommend this location without reservation. Thank you for your service.

Rating:

1.0

The van is parked in a garage that is below the height limit at the entrance. While some sections of the lower parking floors are above the height limit, the entrance is not. It's possible to get the van into the garage, but one wrong turn involves backing up in a very narrow garage to avoid entering an area below the height limit. This parking garage should not be used to store these vans.

Rating:

5.0

Great customer service, no hidden/unexpected fees, easy process. Had a great experience. Thanks!

Rating:

1.0

I will be submitting a formal complaint.

Rating:

5.0

Service was incredibly friendly! A small note about the van: when I received the van, the floor was caked with dirt. I understand there are blankets for sale to cover the floor, but I didn’t anticipate needing them. I’m sure the next person would appreciate if the inside was hosed down so that their belongings wouldn’t have to get as dirty. Otherwise the experience was perfect, thank you!

Rating:

5.0

smooth process getting the keys to the U-haul

Rating:

4.0

Uploading pictures in P2 is not ideal, linguistic proficiency a bit lacking but friendliness overcame some hurdles. Good value for hat needed to be achieved.

Rating:

4.0

Great experience overall. The check in rep knew their stuff, Instructions were clear and concise.

Rating:

5.0

location, location, location!

Rating:

1.0

Person at the counter could not communicate very well, and told me if I didn't bring the truck back on time (2 hours) i would be charged a late fee. Will go to another location next time

Rating:

5.0

Great care and attention. Thank you!

Rating:

2.0

The vehicle was absolutely filthy...you would think during a pandemic additional cleaning measures would've been taken. Definitely disappointed and would not recommend this location to anyone.

Rating:

5.0

My credit card has been charged with an amount of $120.05, but my invoice for this rental as $62.56? Can this be resolved?

Rating:

5.0

Low right mirror was a bit broken