Comentarios del cliente para Oscar's Smoke Shop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Oscar's Smoke Shop

Grado total:

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Marcel Q. en

Grado:

When I did the online approximation with then km and all the fees the website said it should come out to about $50 but when I got in it ended up being $115. A little more clarity on the website would’ve been helpful

Aaron S. en

Grado:

Van was dirty (a half smoked joint was in the passenger door pocket). Oil service light was on entire time and I was told “not to worry about it). As it is not an actual rental location I was provided with additional instructions that were not clear. Finally, the 19.95 plus mileage and fees advertised turned into 89.00 plus mileage and fees when I received the bill.

Arjun N. en

Grado:

Firs the uhaul van wasn't parked at the correct spot in the parking underground, was suppose to be on the left hand side of the parking but it was somewhere to the right. Took 10 mins to find and the right side had a lower ceiling so, it ever so slightly lnowed the roof on the hanging beam. Then when returning the van the underground parking had no reception, so i couldn't take pictures to self checkout. Went upstairs to use the app but I couldn't upload images from my library as you could only take pictures at that moment. Spent 40 mins on hold finnaly to email eveything to checkout. Very unpleasant experience, especially after a long night of moving. Customer support was friendly enough though. Thanks to Danae Howard. If the wait time wasn't so long this would have been acceptable.

HOLLIE S. en

Grado:

Took a long time to get the vehicle. I also do not have a receipt yet. How much did I end up spending ?

Carl D. en

Grado:

El cliente no dejó un comentario.

Jamie D. en

Grado:

Parked two floors down in a basement under a huge building. When trying to fill out app details keeps freezing. Took me an hour to unlock the van. Wasted valuable time

Vitor L. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

El cliente no dejó un comentario.

Nathan O. en

Grado:

El cliente no dejó un comentario.

Katelynn H. en

Grado:

El cliente no dejó un comentario.

HAMID A. en

Grado:

I had very bad experience with u haul today. The woman in oscar smoke shop can not clearly speak english and cannot explain the rules of the service. Parking of uhaul van was very confusing. It took me 20 minutes to get out of parking. And at the end I had to wait a lot for entering the parking as there was a construction and road was closed. As a result I was late for 30 minutes. I spoke and explained the situation to u haul manager through phone but they did not accepted my reasons and I had to pay penalty fee for 50 cad although it was not my fault. Kindly ask you to credit me back the penalty payment and improve service in that location. Thanks, Hamid 778 238 81 49

Julian Arturo C. en

Grado:

mejor el lugar de estacionamiento

John T. en

Grado:

The parking garage is hard to get in and out of with the big van

Jun Sug C. en

Grado:

El cliente no dejó un comentario.

Qing F. en

Grado:

El cliente no dejó un comentario.

Sholin S. en

Grado:

The experience started out ok the lady at the shop seemed sweet and nice however, there was a language barrier. There was no pre inspection done for the truck itself. We were just give the keys. When we got to the u haul we saw that the right side mirror was damaged we assumed this was already addressed and this uhaul was just damaged. We did our trip returned the uhaul as we got it. Later that evening we got a call from the lady asking about the damage, and we advised her that it was already there. She said OK and hung up. Later in our contract we see a charge for the damage for $150 when we barely used the u haul and did not do any damage whatsoever. When contacted the lady back she just said contact u haul. So we did and now are waiting on upper management. Which we are hoping will resolve the issue. Overall unfortunate experience. and shady location avoid at all costs.

Sam P. en

Grado:

This location is not great to act as a U-Haul dealer. The U-Haul vans are parked underground in the hotel parking lot, which was extremely small for the size of the vans/trucks. It's almost impossible for anyone to park such a large vehicle down there. Additionally, there is a strong language barrier between the shop owner and customer. It was a big struggle to communicate and get things done efficiently due to this. A translator or something should be considered when working with U-Haul customers vs. just buying something at the convenience store.

Juan N. en

Grado:

El cliente no dejó un comentario.

Kelsey B. en

Grado:

They woman that helped me was very nice. I would definitely recommend this and also use it again.

Axel P. en

Grado:

El cliente no dejó un comentario.

Charlie W. en

Grado:

I was delayed 30 minutes before I could pick up the can due to poor communication from the employee. Very little English and struggled to communicate with customers. She has to call a translator.

Doris L. en

Grado:

El cliente no dejó un comentario.

brooke J. en

Grado:

El cliente no dejó un comentario.

David William G. en

Grado:

No complaints about service, but to park a u-haul van in a passenger car parkade is ridiculous. The turn radius of the van verses the available space is way too tight to comfortably navigate the parkade, let alone park the vehicle. I would not rent from this location again for that reason alone.

Ali L. en

Grado:

El cliente no dejó un comentario.

Filip M. en

Grado:

El cliente no dejó un comentario.

Colin B. en

Grado:

my order location was changed without even asking me what would work better for me. a little more heads up and communication with what suits your customers better would be nice. Also you moved my pickup and drop off location after i had something "reserved" making me pay more in kilometres and gas, with no compensasion and little regard to how it effected my plans.