Customer Reviews for OSC Automotive & Repair
(U-Haul Neighborhood Dealer)

196 comentarios

4800 Oleander Dr   Wilmington, NC 28403

(910) 799-5328

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 799-5328

4800 Oleander Dr
Wilmington, NC 28403

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 10 a. m. - 2 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent in every possible way!

JUDITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bolling M. 
Clasificación:
5.0

Almost rented from there, but personnel let me know price would be better if I rented near my destination. Facility is fine but very small and difficult to get into and out of, but not much they can do about that. I will certainly use them again.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brownie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
3.0

The parking spaces are stressfully small and there's barely any room in the lot for drop offs/pickups

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D. 
Clasificación:
5.0

I wish there was more parking at this location. Still a great experience.

Keith I. 
Clasificación:
2.0

Location claims it is opened until 6pm and at 5:15 when we went to drop off the u-haul nobody was there to help us.

Jodie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

Very nice customer service

Gwen C. 
Clasificación:
3.0

I gave an average rating because the van was in good shape and the customer service from the man we spoke with was fine. However, I would have given a below average rating for the location itself and the technical difficulties. The mobile pickup/drop-off did not work after trying several different times from different phones. There is also no space to park/leave your car at this location.

Rebecca H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly B. 
Clasificación:
3.0

Clean the interior of the moving van, a lot of my things are now stained because of the dirty the U-Haul was. The man at the counter was nice but the van itself was very dirty inside. I do have photos for reference if needed.

Emily A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
4.0

Check out with the location closed was a bit of a process it would have been good to know about up front. The man who checked us in was very nice and efficient.

Denise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PatriciaTolle H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADDISON H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Make sure we can read the odometer. There was a warning across it about the tires so had to guess the mileage I went.

Cynthia Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina B. 
Clasificación:
1.0

Did not have dolly ordered, could not reach anyone, cannot get credit for charge of equipment not provided!!! Very unhappy!!

Michelle B. 
Clasificación:
2.0

The drop off location was so full of equipment that I had to drop trailer in middle of the lot

Dennis F. 
Clasificación:
4.0

Trailer had a horrible leak and soaked our sofa!!!

Dan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca T. 
Clasificación:
5.0

Eazy Peezy. They were the only ones open on Sun until 2 pm when I needed a trailer to pick up my pine straw. Thank you for waiting for me right up until 2 pm !

john S. 
Clasificación:
3.0

The truck was very dirty in the cab and I had to clean it thoroughly before feeling comfortable being in it for my long ride. The drivers side mirror would not stay in place making it unsafe to drive. There were no USB ports in the truck and the 9v connection did not work making it impossible to charge a phone. After calling U-Haul twice, I am still waiting for a call back from customer service management regarding these other issues with my truck rental. I do not know where responsibilities lie with the overall truck condition to evaluate the pick up location fairly.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim P. 
Clasificación:
2.0

El cliente no dejó un comentario.

aimee Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

I dropped off the keys, and left for an appointment before I saw how in-depth the online checkout process was, so was unable to provide the photos requested.

Julie M. 
Clasificación:
5.0

Exceptionally efficient and great customer service. One of the best UHaul experiences ever!!!

KEITH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr Z. 
Clasificación:
5.0

I would recommend Shane and his team any day for U-Haul service. Thank you for all you do

Toni G. 
Clasificación:
5.0

Super close to my drop off and convenient to get to.

Melissa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

Servicio al cliente de excelencia. When we move again, it will be with U-Haul.

Debra F. 
Clasificación:
1.0

Picked up truck and trailer at this location. I asked the man working to make sure the trailer lights worked; they didn't. He assured me it was fine and I could just put the hazard lights on my wife's car as I towed it and the trailer lights did not need to work. I told him I was absolutely not taking a trailer without working lights. The man got visibly irritated and told me he had two more trailers and that he would go hook it to the truck. He got in the rental truck and pulled off quickly, again visibly irritated. He loaded the new trailer and I was in the driver seat and I asked him to check the lights as I hit the brakes and both turn signals. He told me that all the lights were working. I thanked him for getting me a new trailer and went home. My wife and I spent several hours loading the 20 foot truck and then hooked up the trailer. At this time I checked the lights again with my wife and became angry when the lights did not work as the tech said they did at the pick up location. I called Uhaul Roadside Assistance and a repair man showed up an hour later. The repair man found that the wire for the left light was pulled out and not connected at all after cutting off the rivets that secure the light, and also there was a blown fuse under the hood. The tech at the pickup location blatantly lied to me as there was no possible way the lights were ever working according to the repair tech. He fused the wires back together and re-secured the light cover, although he did not do so with rivets. I loaded my wife's car onto the trailer and secured it and got ready to leave early in the morning. After I left in the morning, I got about an hour down the road and looked in the left side mirror. I noticed that the light that had been repaired was now bouncing on the highway as I drove. I pulled over to attempt to fix myself but by the time I was able to pull over safely the light was completely missing. I tried walking up and down the highway to try to locate and reattach the light but could not find it. Horrible experience that should never have happened. I am beyond irritated that I spent money on faulty equipment and delayed my move only to have the equipment fail again once it was fixed.

James M. 
Clasificación:
1.0

The truck was filthy food and drink all over the floor and dash the wiper blades were so worn they did not work. The shocks are completely worn out and I bounced all the way to and from my destination while throwing my belongings around the truck. The truck stunk. I know it was seen because they had the correct mileage and gas level on the paperwork so that means they saw it and said they don't care. I will look for alternative vendors in the future.

William D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Caroline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan D. 
Clasificación:
5.0

It is wonderful experience

MOISESENRIQUE A. 
Clasificación:
5.0

Staff was friendly and knowledgeable and service was great, so just keep up the good work.

Iris B. 
Clasificación:
5.0

This was my third stop! My first reservation you sent me to a place that was not open and after waiting over an hour, and calling the owner, she never did show up. Then your people sent me all over Wilmington, running over a hundred miles to pick up equipment!! On top of that, I think they called it the resolution team, was supposed to call me. It's been two days and no has called yet!!!

Forrest R. 
Clasificación:
2.0

Parking is very challenging and upon return there was a vehicle in the spot we were asked to return to.

John B. 
Clasificación:
5.0

It is good atención and Wonderfull

MOISESENRIQUE A. 
Clasificación:
5.0

N/C

julianne J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashton T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Graham W. 
Clasificación:
5.0

Excellent service and product. Uhaul employee was great. Would certainly recommend Uhaul to others.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL F. 
Clasificación:
3.0

I never received the rental for the two furniture dollys I requested. The vehicle its self had an alignment issue, and I was required to preform corrective steering my entire trip.

Jeremey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS O. 
Clasificación:
5.0

Na

BARCLAY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
2.0

The truck needs an alignment it shakes terribly bad when you get around 60 miles per hour.

ANNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelly A. 
Clasificación:
5.0

After the trouble with picking up this UHaul, dropping it off was delightful! Person who checked us back in couldn't have made things easier.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
1.0

Representative was unprofessional, asleep at the desk when we entered the location at 9:15am, deliberately dropped the hitch in the parking lot after disconnecting it from our car and completed the return paperwork 3 hours after the actual drop off time, resulting in overcharging us for the rental. If I could rate this place with less than 1 star I would because the service was terrible.

STEPHEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

AGAIN, THE APP IS A PIECE OF SHIT!!! WOULD NOT ACCEPT PERFECTLY CLEAR PHOTOS OF ODOMETER SO I GAVE UP AND JUST LEFT IT. AS FAR AS LOCATION, IT'S REALLY CROWDED IF YOU HAVE A LARGE TRUCK. NOT ENOUGH SPACES TO PARK

ANDREW E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

If you're sales person let me know I needed two people to call to verify my phone number I would have done that the day before when I came in and I picked up at six in the morning so it's kind of difficult to call a friend at six in the morning to verify a phone number but we got it handled and I might have him walk me through where is the gas where are the lights where are the windshield wipers just bang bang given that the shop was not busy otherwise it was a great experience

Adele G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
3.0

Parking of units is too tight. Difficult to get in and out.

JAYCARSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
2.0

I got double charged for a 20ft truck with a total of $70. I would like the extra $78 y'all took from me back. Ridiculous that this is the second time uhaul has double charged me. I will not be using uhaul again.

KEVIN W. 
Clasificación:
3.0

Android U-Haul app wouldn't work, had to use the wife's iPhone.

Susan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cailin C. 
No se han enviado comentarios para esta ubicación.

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