The truck was available and ready to go when we arrived. The employee was ready to help and got us going. It was overall an easy process.Aasa S.
Customer Reviews for Orchard Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have a working system that allows to turn in a truck after hours when the front desk person is gone. The link that I was given did not work and kept putting me on a dashboard that did not help. Furthermore calling customer service was a 30 to 45 minute wait and chat support was a 15 to 20 minute wait, furthermore the chat recording stated the chat was instantaneous which was not true. We spend more time trying to check out and turn in the truck then actually using the truck. I will never ever recommend U-Haul from this place again nor will I ever use a U-Haul close to closing hours. I felt like I was an episode of Seinfeld how ridiculous it was to simply turn in a truck the app wasn't working even putting in the numbers for the dash didn't respond well and it would take multiple attempts like 50 to 60 tries. This U-Haul place can suck my assAdam M.
Tiny annoying run down never again just drop this location that's what you should do. I will never use U-Haul again unless I can drop off at a U-Haul retail store. Not this stupid 3rd party garbage.logan B.
Couldn't get vehicle til following day. But not uhaul fault. Customer didn't return it. Things happen. Vincent and Julius were helpful.Jeetu C.
Fuel tank was empty after signing that it had a quarter tank .Kevin F.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.GWYNN P.
El cliente no dejó un comentario.Victoria S.
El cliente no dejó un comentario.Ben T.
Very helpful and fixed uhaul online error for me.Shawn S.
The truck I rented smelled of cigarettes. I'm allergic so had to drive with the windows down for the entire time. I wouldn't gone somewhere else had I had the time. The location and staff were very helpful but the truck reeked.Rosemary P.
El cliente no dejó un comentario.Abigael K.
El cliente no dejó un comentario.Willie S.
El cliente no dejó un comentario.Vincent F.
Difficult to return truck. Cramped space, waiting to get in, practically no room to wait. Charged me $150 extra with no explanation. Uhaul has not responded to email. Same old con. Quote me the accurate price from the beginning so I can make an informed decision. Probably would have used uhaul over the other guy anyway. Now you've lost a customer because I can't trust your company or reps to be honest.Henry C.
El cliente no dejó un comentario.Gina M.
Thanks youSony M.
El cliente no dejó un comentario.Sandra R.
Julius was very helpful and got me the equipment I needed.Paul K.
Professional guy behind the counter..Jose O.
The inside was clean but banged up badly. We were also overcharged for gas and took pics before/after to prove we filled it back up. Lastly, we had to go to a 2nd location to pick up the equipment dolly because they didn't have it at that location. Overall, will never use this location again. The pet son who checked us out was not helpful and told me I had to bring in the photos to prove where the gas line was at.TROY C.
The person who worked me was positive, polite and helpful.William S.
The gentleman that check me in was beyond amazing I do not remember his nameTERESA B.
Both staff there were very professional and worked above and beyond normal to secure the correct truck at the time needed ...They had to correct Several computer and automatic system changes that were made and were Not what the customer wanted ...the staff had to fix it back to the correct truck and date .They did a fantastic job !!!BETH W.
There is good organization between the u-haul different offices. The truck was well maintained and ready to go. Thanks Larry for your help getting us out quickly.DAVID M.
Larry was super friendly - great serviceCASSANDRA A.
Everything was excellentJAMES K.
Quick and easySTEPHEN Z.
El cliente no dejó un comentario.JASMINE E T.
El cliente no dejó un comentario.SERGEY P.
I arrived on time to pick up the truck the representative was talking to someone and I waited 10 minutes when finally he was able. After I confirmed my reservation and he finished with the paper work he gave me the keys. I asked please come out with me outside to help me with question I had about the truck. His answer was let me to take care of this customer that just walk in before I can help you. I asked why he is not going to take care of me to the end before he wants to take care of a customer just walked in. He refused to help be and I took the keys and walked out angry. His responsibility was to take care of me to the end and help me to leave satisfied before he starts with a customer that she just walked in. Trouble customer service.DANIEL A.
El cliente no dejó un comentario.PHILIP B.
It was a quick and comfortable check in/out. A+.KESHAV B.
Very helpful and caring team ! I lucked out and got same day pick up due to cancelation. Fast and friendly serviceMELISSA L.
The self service check in and rental process was super easy and fast.Jeanette K.
Great customer service.LAMONT N.
It would be much better if there was a place to parkDan Huy L.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.JASMINE G.
El cliente no dejó un comentario.CARRIE M.
Needed an appliance dolly for a couple hours over the weekend, and Orchard Express was professional, quick, the same cost, and pulled through. Can't ask for more. The main U-Haul place fell through after telling me I didn't need a reservation for a dolly, and two other Neighborhood U-Hauls told me they couldn't rent dollies out without a truck rental. Orchard Express is my new go-to for Uhaul.Gary T.
Nothing to woth the location. But charging 2 day rental for 1 day. And still haven't been reached out to regarding it.Isaacc H.
There was some confusion with where my reservation was located. I really did not appreciate that, it caused me to get a late start on moving and added extra miles to what I thought I would be driving for the van. This is not the employees fault, they were great. It seemed to be an online booking issue.CHRISTIAN C.
El cliente no dejó un comentario.PAUL R.
The staff did a great job for me.RICHARD H.
Easy and smooth. Vincent was great! We will be back :)ERIN S.
Nothing. I had to change my reservation several times, but everyone was very accommodating and check-in and check-out was SOOOO easy! ¡Gracias!AMOURET L.
El cliente no dejó un comentario.Brian B.
Charge me for gas I did not useDARLENE H.
El cliente no dejó un comentario.DIANE P.
El cliente no dejó un comentario.REBECCA A.
I understand because of Covid, but there wasn't anyone there on A Saturday.Kathryn C.
El cliente no dejó un comentario.DONALD S.
I always go to this location to rent my truck and the owner is always so nice, professional and answers all of my questions.Jessica M.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.Marlene M.
noneDONNIE LEE P.
Everything went smoothly. I do have to say that the $1.00 charge for "Environmental fee" is BSKURT T.
El cliente no dejó un comentario.MARSHA T S.
Clean the interior of the truck... there is a pandemic going on!!!WILLIAM K.
The trucks need to be cleaner inside especially during a pandemic.Michael S.
Very unhappy with the pick up process and lack of communication. I ended up having to drive to two additional locations to pick up furniture blankets because I was not informed there weren't any even though I had reserved them. This was not only disappointing and time consuming, it set back my move.James M.
Your app and online check in were terrible. The app would not take a picture of my license and the website wouldn't track my location as I sat in the parking lot. I had to come back when the office was open.FELICIA M.
This was a fantastic experience - from picking up the uhaul to dropping it off!STEPHANIE RAE S.
I used the mobile pickup everything went well until picking up vehicle it had me wait 30 minuted for â€œapprovalâ€ on the website and then I had to start over and finally gave up and called the store. The person on duty was nice enough but by the time I got to the counter the site finally worked. I would invest a little bit more to take the site go smoother but overall still decent experience.Manh N.
The sales man was rude, used profanity, accused me of not returning a dolly, threw moving pads on the floor and was very unprofessional and perhaps needs a anger management class. He did apologize after his behavior yet it was still unacceptable.Tia R.
El cliente no dejó un comentario.Hyong C.
Stay being customer oriented , friendly and helpful.Kevin S.
El cliente no dejó un comentario.CHRISTINE C.
This was the best customer service experience I've ever had at a time when it is most needed. ¡Gracias!Delphene A.
Prompt service with smooth pickup and return. Truck was in good condition.JAMES LLOYD R.
I love coming to this store for my truck rentals. The owner is always nice, and polite. I prefer this location over any other location.Jessica B.
Great service, very effecient and no hassles.charles S.
Great customer service.MARY R.
No commentANTONIO A.
El cliente no dejó un comentario.DION C.
Poor customer service. They have services on their website that they do not provide. I reserved a van for 9am online through their self service that was listed as an available service on their website. The day before picking up my rental Scott calls me to let me know that is not a service they provide therefore my rental would not be available until an hour from the original scheduled time. He sounded unbothered by the inconvenience this caused me. Move forward to the morning off, a lady calls me to let me know they've been waiting for us since 9 for our rental so i let her know Scott had called us to let us know otherwise. Last, during check out time scott ended up charging us an extra 20 and couldn't figure out way. Will definitely used another location next time.Michael L.
El cliente no dejó un comentario.Rene K.
El cliente no dejó un comentario.Katrena D.
El cliente no dejó un comentario.Wendy G.
Staff there was very friendly, I think that his name was Scott. He made me feel welcome.ROBERT SAMUEL W.
El cliente no dejó un comentario.Michael B.
In a busier location like this, the guy behind the counter could probably use a little help. He managed to make everything easy, but I could tell he probably would've been thankful to have a helping hand. He should be commended on his patience.Mark T.
El cliente no dejó un comentario.bartons M.
El cliente no dejó un comentario.Marsha W.
El cliente no dejó un comentario.DAVID NELSON H.
El cliente no dejó un comentario.CAMERON WESLEY K.
Inside of van need to be cleaner.gilberto R.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.JAMES H.
Scott was the agent we talked too. He was knowledgeable and kind. I would totally refer anyone to you!!!DEBRA ANN B.
Fuck uhaulALEXANDER W.
They had a vehicle for me as i requested. Was a smooth transaction for checking in and return. Tried for over an hour at a location closer to me...on hold.. Never got back to me. Tried multiple times no answer...record blather.betty O.
El cliente no dejó un comentario.Brenda M.
Awesome serviceLEVI W.
Awesome service throughout by Scott. Thank you for your fantastic personality and service overall.PAULINE C.
There aren't enough rentals in the location. I was rushed to have the vehicle back so it could be rented to another person. Unfortunately, I couldn't make it, and I think I was charged for it (but the trucks are considered as an â€œall-day rentalâ€). I also think the mileage is too expensive is you are already charging for gas (if needed) and insurance. When you rent a 29.99 truck it turns into over $150.00 after the return (depending on travel). Someone with better price options will eventually take your business if you don't have something else to offer.Rachel L.
Great help at the beginning and supper easy process. ¡Gracias!BAILEY B.