I almost died driving that truck! When I first started driving the truck it was fine, until I got on the freeway. That truck has bad alignment and it pulls to the right when driving. It rained, and I almost died driving on wet roads because it drifted towards the wall. That truck should be pulled off the streets and I deserve a discount for the danger I was put in.
McKina S
Customer Reviews for Orchard Express Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Leif AAbsolutely nothing! The employees here are so nice and courteous. They keep the property clean and they take excellent care of their customers. We will be back if we ever need to rent a truck again!
Lisa RCustomer service was great
Justine WThe truck needed cleaning inside and out. Seems to have been an older Van.
Sherri CThe person right there is was very responsible
Orvin LThe employee who helped me to schedule pick up for uhaul was really nice and helpful. If I was to need another uhual in the future I would come back here.
Iesha HThe person I saw there in this location was a very nice and friendl
Kareem APickup was great. Returning the truck while site is closed needs a better protocol. Was told I was liable for any damages and cyphered gas whilst the truck was on their property outside the gate due to the gate being closed. Attempted to charge me an additional $79 for gas!! when I returned it topped off. Unable to upload gas images through website so I was told it was not checked in. Please fix this for all other customers !
Mashae BNothing
Brian LThe vehicle had a strong odor of cigarettes. Other than that everything was great!
Peter CEach representative was great, I think I love this little place! And those in person and over the phone, I don’t think I ever want the app cause gotta keep people working!
Velma SI can't think of anything to improve the service, other than to say keep it up! I especially want to commend the courtesy and helpful attitude of the representative, Dimitri. Thank you Dimitri!
Michael HThe absolute only thing I could think of that could be considered a negative at this location is the lack of parking & tiny "parking lot." Other than that, my experience was top-notch. In-person customer service was A+
veronica tOffice staff was very friendly.
Kimberly LThe lady was rude to begin with and not very helpful. The cab of the truck was dirty and smelt awful. Also, we got the truck with a little over a quarter tank. We returned the truck with 3/8 tank which was more than when wr got it and still got charged for fuel. Never have we had such a bad experience with uhaul but definitely not returning to this location.
Breanna JExcellent customer service. Thanks!
Patricia MEverything went smooth at this location. Parking is tight but the worker there was very helpful.
Daniel DGood customer service
Alton MThe front desk agent I worked with was helpful, friendly and able to multitask very well. She gave great service while juggling incoming calls to the store. I would recommend this location to friends largely due to her great service and attitude.
Jana vQuote for mileage was.69 but charge was .79, just be consistent. Otherwise very good customer service.
Beverly PService was great!
Erick TIt was a really good experience. The van was ready and had a nearly full tank of gas. All went went well at pickup - very nice person at the desk! Drop off was easy… Thank you!!
Susan GThe gentlemen who served me was very polite and professional.
Cheri CThus truck is super inefficient and due for replacement. No rearview. Manual everything. Can't see the cabin from inside. Retire Cousin Jethro. He's hauled enough items.
Ebony PAnd the personnel are very helpful!
Cheri CShe is a peach. Too bad all of U haul's policies don't allow for neighborhood business support.
roger KThe person in the office was very nice, helpful, and upfront about any issues with the truck or equipment. We thoroughly enjoyed our visit with her
Miranda LCustomer service was excellent, answered all questions expertly with a warm smile
Patrick WIf you could make all your customers service reps as friendly, thorough and knowledgeable as Victoria you would always be on top. She was amazing 👏 .
Steven KEverything was top-notch can't do anymore. You guys do the best
gilberto rVery nice rep…she quickly checked me out …she had two other uhaul customers and a guy needing help with his storage unit.
Shelley GThank you for your help
IZAUN WThe check-in process was impressive. Very organized, fast and thorough. Great communication and very friendly!
Frederick Kfirst time renting a van. very efficient and pleasant service!
Yuko YEverything was great. Customer service was awesome! Victoria @ 5415 S Orchard St, Tacoma, WA 98467 location checked me out and she handled everything for me! She was awesome! Thank You U-Haul!
Joshua MAll staff nice
Tanichia YGreat CS and UX!
Bob T,
Lavonna MReturning a large box truck is interesting at this specific, very small location. I was nervous to park it without blocking the gate, but luckily it wasn't busy and the only person working came out right away. I would be frustrated if they were helping someone else when I tried returning
Colin OThe gentleman who works there was super friendly and professional. I was there at 8:45am even before the opening hours he helped to take the truck as soon as possible. Overall he is very friendly and professional worker
Tural FOffice smelled Marijuana and a note attached to the door waited for 30 minutes instead of 15, I won't go back there
taupni scheck engine light was on - rear cargo area had mud on the decking
Steve LKeep up with the hard work.
Jesus FWas super impressed with service. Made the stress of moving a little less stressful! So appreciative for the gentleman who helped us.
Amy CThe gentleman that assisted me was very nice.
Susan FBest uhaul rep I have ever dealt with. Compensate this man well. People are your most important assets and he is with a mint.
DAVID DGreat service!!!!
Nancy JSmooth sailing, thank you!
NICOLE BThe representative who assisted me with my storage unit was very thorough in explaining terms and pricing. I decided to rent a truck from this location because of his assistance.
Bettye CI only got 7-8 mpg with mostly highway. More fuel efficient vehicles are needed.
David ANothing
James TThe truck cab(not the seats at least) was still wet from being sprayed down but all the cup holders had what looked and smelled like wet cigarette ash. Also, the mileage and fuel level weren't consistent with the contract which caused an issue at my drop off.
Robert WThe person in charge went out of his way to give me the best timing possible. Very much appreciated
Margaret KThe guy was quick and very friendly.
Myra CThe truck was available and ready to go when we arrived. The employee was ready to help and got us going. It was overall an easy process.
Aasa SHave a working system that allows to turn in a truck after hours when the front desk person is gone. The link that I was given did not work and kept putting me on a dashboard that did not help. Furthermore calling customer service was a 30 to 45 minute wait and chat support was a 15 to 20 minute wait, furthermore the chat recording stated the chat was instantaneous which was not true. We spend more time trying to check out and turn in the truck then actually using the truck. I will never ever recommend U-Haul from this place again nor will I ever use a U-Haul close to closing hours. I felt like I was an episode of Seinfeld how ridiculous it was to simply turn in a truck the app wasn’t working even putting in the numbers for the dash didn’t respond well and it would take multiple attempts like 50 to 60 tries. This U-Haul place can suck my ass
Adam MSatisfied
Elizabeth kTiny annoying run down never again just drop this location that’s what you should do. I will never use U-Haul again unless I can drop off at a U-Haul retail store. Not this stupid 3rd party garbage.
logan bCouldn't get vehicle til following day. But not uhaul fault. Customer didn't return it. Things happen. Vincent and Julius were helpful.
Jeetu CFuel tank was empty after signing that it had a quarter tank .
Kevin FVery helpful and fixed uhaul online error for me.
Shawn S