Customer Reviews for Orchard Auto Service LLC
(U-Haul Neighborhood Dealer)

1,570 comentarios

1900 Vandalia St   Collinsville, IL 62234
(N of Beltline Rd)

(618) 344-0994

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 7 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 344-0994

1900 Vandalia St
Collinsville, IL 62234
(N of Beltline Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 7 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman that helped me was fantastic. He made this easy and helped walk me through the process. I really appreciated his time and concern for me to get this rental that I needed. Thank you so much

Suzian H. 
Clasificación:
5.0

I've rented from Orchard U-Haul 4 or 5 times. They do a great job. Only down side is they don't have enough pickup trucks for rent when I need one. And that's just me being self centered. 13/10 will rent again.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARLENE B. 
Clasificación:
3.0

Find away to make the rentals be returned on time.

Angie M. 
Clasificación:
5.0

The team here is always amazing! Super quick and efficient. We don't have anything they can improve on, always top notch service!

Trent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
3.0

So our truck was broke down for 3 days i had to leave it parked I called the 1800 number they said they would get it .. I also chat will uhaul said u need tow truck and I had to go out of town. For work I was just in formed by my sectary that my bill is very his this isn't Wright This is our business number 3146014193 randy hurt feel this isn't our fault I did pay for insurance This van ran like craps and used ton of fuel I called several times

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
4.0

The young man that help with my pick up was very polite and helpful. Made sure I was charged correctly for rental and refuel. Thank you Nick

Russell R. 
Clasificación:
5.0

Service was excellent!!!

COREYION C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
3.0

The location was not bad. I paid with cash anf they wanted me to pay $250 deposit, which I did not appreciate. It worked out. They added a bogus cleaning fee as well, and I was not happy about that, either.

Cecilia R. 
Clasificación:
3.0

It was just what I needed. The return took a while because they had another customer who needed extra assistance and only had one computer. That wass a bit annoying as I was on a time frame but they were going as fast as they could.

Karin H. 
Clasificación:
4.0

Less expensive

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

Great way to rent a truck.

John M. 
Clasificación:
4.0

I couldn't find the lockbox in the dark. Why is it on a gas pump and not the building? It took me a solid at least 5 minutes to find it.

Hanna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARLENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R. 
Clasificación:
5.0

This would be our second time using the VP fuel station. They are always very nice and take care of there customers. I highly recommending them.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristene S. 
Clasificación:
5.0

Very friendly and helpful employees.

Nanette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasheem G. 
Clasificación:
5.0

Outstanding Service & Equipment.

KAREN M. 
Clasificación:
5.0

Nada

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

Guys at Orchard are super nice and accommodating. One quick call and I was able to extend my rental since I needed more time. I've rented from there 3 times now and I will again.

Brian C. 
Clasificación:
5.0

I had problems using the app to return the truck. Called the location this morning and they were helpful and finished the check in with no fuss.

Jana B. 
Clasificación:
3.0

Smelled of smoke- burn holes in seat. Average cleanliness. Surly attendant when I stopped in the following day to ask about $7.41 'cleaning charge'. He whipped around the screen and showed a picture of a gas pump that they had 'topped off' and then glared at me. I simply stated that was all I needed to know since the truck was not clean to begin with.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki B. 
Clasificación:
3.0

I was a little upset with the lady she tried to say we put a scratch on the uhaul and told us we should of made sure before we leave abs take pics.. no one told us to look at the uhaul to make sure it was in perfect condition.. maybe you should walk out with the person and make sure everything is ok … not happy about that..: everyone was nice abs friendly when we checked in

Jamie Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gartha G. 
Clasificación:
5.0

The folks at Orchard are always the absolute best. They're super friendly and helpful. I always get my local u-haul needs met here and won't go anywhere else! I really appreciated the guy that came out and watched the gas gauge for me while I pumped and then took the u-haul from there to park it and check it in for me, super appreciated and made me feel valued as a customer.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H. 
Clasificación:
1.0

Customer service/interactions were the worst I've experienced during drop off of the uhaul. On an attempt to ask a simple question not only was my mother treated terribly and made to feel silly for asking anything but the young blonde who said her name was Bridget was unbelievably disrespectful. She smiled and laughed when we asked her to please stop being rude and when we asked to speak to literally anyone else she laughed and said well now we are closed and walked away. We were aware of the closing time and just wanted to ask a simple question regarding filling up at that location and what the contract said about certain fees. Id recommend training your employees on simply treating others with respect and human decency since they clearly are lacking in that department.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas B. 
Clasificación:
1.0

The young lady that served me was rude. It was crumbs of marijuana in the truck. And the place was dirty

SHAROLYN J. 
Clasificación:
1.0

When I returned the vehicle the girl at the desk went and inspected the vehicle. She said there was sand on the floor and a spill on the drivers side floor mat and that she would charge me $5.00. I went out and viewed the cab of the truck and there was a little sand in the middle and she gave me a whisk broom to clean it off while she watched me. As for the spill, I assume someone had spilled a little coffee. I told her I didnt drink anything, so she let that go. She didnt charge me the $5.00 but I was very insulted at her demeanor. She looked in her early 20's so she must be a young girl with her first position of “authority”. I did not escalate this with her mansger because I was in a hurry, but I recommend feedback and retraining for this young lady. Other than that, the trucked worked fine and the staff who gave me the truck at the beginning was friendly and welcoming (Joe)

STEPHEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lalesia B. 
Clasificación:
5.0

The whole experience was quick and easy. I told them I needed a truck, I got a truck. I was even able to extend the time. Very good experience.

MATTHEW C. 
Clasificación:
4.0

Location staff were great! The online booking, not so great.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN M. 
Clasificación:
5.0

the people there understand what we need

BARBARA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONETTA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMON B. 
Clasificación:
5.0

Excellent no suggestions at present

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary G. 
Clasificación:
5.0

They did a great job over all.

KEITH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francesca K. 
Clasificación:
5.0

Very disappointed in the dealer in Maryville IL. That dealer was supposed to have my reserved vehicle. When we arrived to pick the cargo van up he didn't have it. I was expressing how dissatisfied I was when he was trying to up sell me something. I was told to leave. The place was King service. Corner of Rt 159 and Rt 162. I would avoid this dealer. Go just a little farther south to Collinsville, IL on RT 159 to Orchard Auto Service. Very pleased with the service here. I would highly recommend the great people at Orchard Auto Service. I know I won't go back to the chump at Kings in Maryville, IL.

DAVID H. 
Clasificación:
5.0

The customer service was excellent and personable . It was a easy and smooth process from pick up to turn in. The vehicle was very well maintained. I definitely recommend this location! ¡Gracias!

Patrice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
2.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
1.0

The service was terrible. He was very rude

Emily B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey M. 
Clasificación:
1.0

No listening skills really poor customer service and prices were not exact he told me one price and charged me another for a dolly that I should NOT have had to pay for. I would not send a dog to the is location poor poor poor service!! I'll NEVER go back they also wrote down the wrong mileage for pickup they suck.

LATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G. 
Clasificación:
2.0

Train your people. They didn't even discuss our drop off place!!!!

CYNTHIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY P. 
Clasificación:
5.0

Great vehicle. Would have liked to know final total before I dropped it off. Very friendly staff.

LYNN MARIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC D. 
Clasificación:
5.0

This is the best Uhaul location I have ever used. I rent trucks for work about 4 times a year.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine A. 
Clasificación:
5.0

Very friendly service.

Abid A. 
Clasificación:
5.0

Great customer service! Great experience.

Terrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
3.0

Allow customers to extend drop-off date per request or attempt to accommodate unexpected delays in drop off time. 24/7 customer service would be beneficial.

BRITINI I. 
Clasificación:
5.0

The truck I rented did not have a dolly at all. Need more appliances doll's to rent out

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA S. 
Clasificación:
5.0

All was good

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE ROSE L. 
Clasificación:
5.0

THIS IS MY 2ND TIME RENTING A UHAUL FROM THIS PARTICULAR LOCATION.THE STAFF IS VERY COURTEOUS AND FRIENDLY AND MAKE THE CHECK IN AND RETURN PROCESS SEAMLESS AND EASY. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO FRIENDS AND RELATIVES FOR FOR FUTURE UHAUL RENTING NEEDS.

Michelle K. 
Clasificación:
5.0

Staff was very friendly and helpful

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
No se han enviado comentarios para esta ubicación.

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