Customer Reviews for Orange Towing Inc
(U-Haul Neighborhood Dealer)

45 reviews

563 Rte 17M   Monroe, NY 10950

(845) 774-8771

Location Hours

  • Mon-Thur: 11 am - 4 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(845) 774-8771

563 Rte 17M
Monroe, NY 10950

Services at this Location:

Location Hours

  • Mon-Thur: 11 am - 4 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

the truck waS muddy there was a tire service light on and no pick-up.... of more concern was the rude woman at the 1-800 number....they never updated my contract and I waited on hold for 19 minutes....that is WAY too long for customer service

ANDREA S. 
Rating:
4.0

I was charged $30 as a fuel surcharge.....was not expecting thst

Andrea S. 
Rating:
5.0

Truck was clean, ran well ,would rent again.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
1.0

Customer did not leave a comment.

lazer W. 
Rating:
5.0

The representative in this location was knowledgeable and kind.

JANNET P. 
Rating:
5.0

Great customer service

simon S. 
Rating:
5.0

Customer did not leave a comment.

Moshe L. 
Rating:
2.0

Treating costumers with respect.

Bienvinido E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

RUBEN D C. 
Rating:
1.0

I was verbally abused by the agent on the phone from this location and threatened that my account would be marked as delinquent. I had called U-Haul to extend the rental and the system was down at that time so the agent added a note as to when I was returning the van. To this agent that was akin to telling them I was never returning it and didnt give me the right to keep it until I had said.

JOSEVICENTE R. 
Rating:
5.0

Customer did not leave a comment.

jacob B. 
Rating:
5.0

best customer service

Joel B. 
Rating:
5.0

Dropped off location was closed.

LORI M. 
Rating:
5.0

Meir is the best guy and give the best customer service

Leib F. 
Rating:
1.0

The truck was almost on empty. No one around yo help with getting my truck. My pick up time was 10 I was there at 9:45 and didn't get my truck till almost 11. There was no WiFi to use to do the app pick up. I will NEVER rent from uhaul again.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

Yoel W. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
4.0

This drop-off location was fine, but not what I originally requested or what was assigned. Because of this I had to spend an extra hour in transit. Exactly not what I was looking forward to after a long move.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

moses B. 
Rating:
5.0

It was a disaster trying to rent through self check-in. After spending more than 35 min. I still couldn't get the van because they couldn't reach the contacts i provided, this is after taking a pic of my face and driver license front and back... this was insane (as if reaching my contacts is any way of securing my identity) it felt like I'm signing up to work for the secret service or FBI... never again!! What a waste of time.

Jeshua W. 
Rating:
4.0

Location pickup was fine. I highly recommend against using the U-Haul app. I sat at this location for 3 hours waiting for U-Haul to send me an email with key lock box code. It NEVER came and U-Haul location owners had to come from home to help me because U-Haul Rep was extremely unprofessional, rude, and completely unhelpful!

Pauline D. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
1.0

I tried to rent at a different location and was told they didn't have the equipment I wanted so I was sent here. Pick up was supposed to be 10:00 AM but the representative didn't show up to open the store until 10:45 and didn't have the blankets or dolly I ordered. . .

charles C. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
2.0

The truck was so dirty that we had to clean it before using it!! Who has time for that when you are in the middle of moving!! They changed location to pick up the truck. We had to spend extra money for gas and toll charges to get it.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

best service ever

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

baruch F. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

baruch F. 
Rating:
5.0

Customer did not leave a comment.

CHANANYA E. 
Rating:
5.0

Customer did not leave a comment.

zosimo F. 
Rating:
3.0

Although it was clean the mats had dry dirt on them, I used my blankets to cover the dirt. The windshield was covered with the for rent sign. I stored it in the back of the van. The mobile phone check out was fantastic. Will rent again.

Nelson F. 
Rating:
5.0

Customer did not leave a comment.

SHIMON S. 
No reviews have been submitted for this location.

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