Customer Reviews for Open Pantry
(U-Haul Neighborhood Dealer)

132 comentarios

408 Rockmart Rd   Villa Rica, GA 30180

(770) 456-0758

Horario

  • Mon–Sun
    8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 456-0758

408 Rockmart Rd
Villa Rica, GA 30180

Servicios en esta ubicación:

Horario

  • Mon–Sun
    8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Eusebio M. 
Clasificación:
3.0

I did not like the whole self-check-in experience. It was extremely time-consuming. The area has a poor connection. Multiple times I had to scan the same requested document. I had to call numerous times. I guess the time I needed was not at a location with a human being. I won't recommend self-check-in. I'll just wait for a location to open.

Sybile C. 
Clasificación:
2.0

Uhaul and the ease of renting and returning was wonderful however I have never had to worry about gas or possible problems at any other location and I have rented in various locations throughout the years. The uhaul I had gotten (10 foot truck) wasn't even at a half of tank of gas ( when every other rental the tank was full.) The check engine light came on and stayed on for the first half of my trip. I picked up the truck and the dashboard lights saying “ RR tire pressure low” Put air in tire!” I went into the facility and was told not to worry about it from a woman who was behind the counter. As a woman driving a truck it made me uncomfortable to “not worry about tire pressure being low and the check engine light being on as a way to start a move. Also not leaving with a full tank of gas to begin my journey was unusual for my many uhaul rentals. Normally the gas is always full. I tried to contact uhaul to see if it was safe to drive but the wait time for a representative was over twenty five minutes and was told to use chat online. I tried that and waited 20 minutes a d received no response so I finally ended the chat. For someone who was in a time crunch with others waiting to help with the move was not a great experience and resulted in my feeling anxious the entire trip.

Wendy N. 
Clasificación:
1.0

Check in experience was terrible due to staff at this location. They made it so difficult and seemed unfamiliar with how the process worked.

Raevyn H. 
Clasificación:
2.0

Clerk was not interested in U-Haul customers. It was not easy to pick up the key.

David B. 
Clasificación:
1.0

Poor service

Sudhansu K. 
Clasificación:
1.0

The online experience was a nightmare. Ask everything up front like the alternate people. The location has poor cell reception making it very difficult. The person inside the store said he has nothing to do with rentals.

Stephen W. 
Clasificación:
5.0

Thankful to the store owner who helped me get checked in when the U-Haul app took the day off

Ttent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina M. 
Clasificación:
3.0

The van was leaking oil and a sensor need to be replaced

Daniel G. 
Clasificación:
5.0

Nice

Henry O. 
Clasificación:
1.0

The store owner gas station owner was not helpful at all. It had to totally rely on the 1800 number for uhal for any help. Would not recommend this location to anyone. Drive the extra miles somewhere else to actually get customer service.

Ali M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marley H. 
Clasificación:
1.0

The person at the counter of my location pick was terrible no sense of customer service. I had to get in touch with customer service to make this guy help me. It was a terrible experience.

Zakiyyah W. 
Clasificación:
5.0

When I went to return the truck the GPS location could not be found and I had to call customer service and he was a great big help but it just took a very long time to return the truck. I wish there was an easier way to go through the process

Broc T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffrey T. 
Clasificación:
1.0

The worker at the store is trying to scam me still

Samantha R. 
Clasificación:
2.0

I was an hour late because I couldn't get through to the online enrollment and the man at the store wouldn't help me. After seeing him help someone else get set up he finally agreed to help me. One hour later. And the truck was on 3/4 of a tank when I picked it up. I got charged an extra $28 because I returned it at the same level.

James G. 
Clasificación:
3.0

Uhaul website and app was extremely slow. It took an extra 3 hours total to check in and out. It took an hour and a half each to get approved.

John P. 
Clasificación:
5.0

The owners of Open Pantry are very nice, helpful & professional.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vernon J. 
Clasificación:
2.0

The truck itself was good, no issues. The people who rented it out to me however were not very friendly at all. I know that they have nothing to do with the company, but they acted like they were being bothered by me coming in to pick up the U-haul. No customer service!

Matthew P. 
Clasificación:
1.0

Do not rent a U-Haul from this place, they are lazy and dishonest, overcharging for gas. They did not offer a receipt saying it would be emailed, the truck had 1/4 gas in the tank, they refused to check me in and verify mileage and fuel when I returned even after I specifically asked the man. The only receipt I received was after I returned home and discovered they added a fuel surcharge and a charge for fuel. I called and spoke to the woman at Open Pantry since the U-Haul office was closed she refused to make an adjustment saying she did not make the charges that U-Haul added them. I will dispute this U-Haul as soon as they open. I have a video before and after I picked up the truck as well as photos of the fuel level and mileage. I drove 59 miles and somehow they think this used 3/4 of a tank of gas. Like I said dishonest!!

Lee Ann L. 
Clasificación:
4.0

I paid for an appliance dolly and it was not in the truck. I was not compensated for it. It would be nice to have the equipment available that one has paid for.

Anthony C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Johnae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

foster E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Khadijah A. 
Clasificación:
1.0

We had a reservation and it went absolutely horrible. The people we were renting from us didn't want to give us the Uhaul keys even though we paid and showed we paid. They refused to and we had to wait over an hour to get the Uhaul after talking to multiple Uhaul representatives. Even then when we talked to people in corporate office the people refused to hide us the Uhaul. After proof that Uhaul saw our reservation and that we paid ahead for it. Worst experience and really set us behind. Will not recommend.

katie L. 
Clasificación:
1.0

Clerk was rude and charge me falsely! Gas was on a half tank when I left, actually topped it off at that gas station. Also charged for an extra day and was not supposed to. This does not need to be an authorized U-Haul location!

TANJA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
3.0

I was overcharged for fuel I drove 22 miles I added fuel before returning the truck and I was charged for an additional 8 gallons of fuel. I would like customer service to reach out to me I tried calling but the hold times were excessive.

Jennifer A. 
Clasificación:
1.0

No receipt given or known information before booking or after from the salesperson.

Nakeira W. 
Clasificación:
1.0

pick up location really sucked. It took 2 and a half hours to complete all the up-loads and hoops you had to jump through and then had to put up an extra $100 to complete.

Jerry H. 
Clasificación:
1.0

Contactless is available online but the gas station doesn't allow when you get there. Customer service is poor. This was a horrible interaction.

Jason B. 
Clasificación:
3.0

"Uhaul" part was excellent. Clean, well maintained, working A/C. Staff at Open Pantry friendly and no issues as with them as far as rental. My only complaint is that they list their hours as 8-5 everyday, but on the Sunday I went, there was no one present until an hour and a half (9:30) later. If you are on a tight schedule, this location may leave you somewhat frustrated. Other than that, 9/10; would use them again.

Matthew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
1.0

The original location did not have the vehicle that I booked as a guarantee booking, the person just through his hands in the air and told me to call uhaul, I had to drive to a second location to get a vehicle. At the second location the rental was OK, until I got my receipt and saw I was charged for services I did not use.

Jan J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cozique S. 
Clasificación:
2.0

I was charged for pads that i didnt purchase or use returning the truck. Online. Had two wheel dolly

COZIQUE S. 
Clasificación:
1.0

Not text the customer threatening to issue a warrant for their arrest when trying to over charge the customers credit card and the charges are denied.

Michele T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
4.0

Not at all satisfied with Uhaul but the rental location was great!

Jeannette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fredrick T. 
Clasificación:
4.0

El cliente no dejó un comentario.

George M. 
Clasificación:
2.0

I dropped off this unit at about 10:30 yet it says I dropped it off at 11:45

TIMOTHY B. 
Clasificación:
3.0

I was sent the wrong address for pick up. When I picked up the truck, the air conditioning didn't work.

Alison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
2.0

They had no clue what they were doing. They had to be given the same information over and over. After we left with the truck, they called me to ask me when I was going to come and pick up the truck that I had reserved. I told them that we had just left there from picking up the truck. The man that called said that he would just go ahead and cancel the reservation. The people were the same way when the truck returned. I WILL NEVER RENT A TRUCK FROM THERE AGAIN. I have rented from U-Haul many times. This is the only time that I have been disappointed.

Connie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artravious R. 
Clasificación:
5.0

Good experience

Ritaria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

rachel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette G. 
Clasificación:
4.0

I had an good experience very nice customer service through U-Haul customer service I really appreciated everything they did in the follow up was fast and helpful.

shnise latreese P. 
Clasificación:
5.0

Keep the good work!

Reinaldo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

billy T. 
Clasificación:
3.0

The truck was garbage the front end shakes like crazy at 55 mph and when you make a turn you have to manually straighten the wheel up or it will continue turning instead of straightening up its self it also ran very rough

JEREMY H. 
Clasificación:
3.0

We could not understand one another's point of view. I could not understand their procedures on how to rent the vehicle.

JARVIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Devin G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cornelius F. 
Clasificación:
2.0

I went inside this location to purchase fuel for the truck prior to returning it. I was then charged $58 for not refueling the truck? The store clerk was also not friendly or inviting.

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrell B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

Truck was difficult to turn steering wheel, especially in a turn.l

HARRIETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanda L. 
Clasificación:
3.0

First truck - Battery dead. Had to move to larger rental. This rental had issues with the blower. It didn't matter what setting the direction of blower was set, ( vent, defrost, feet etc..) It only would blow on the windshield. This could be a safety issue with fogging not to mention we burned up due to the temp that day. The location for pickup/return was fine.

Carl S. 
Clasificación:
5.0

Store owner was friendly and helpful.

Debbie robert B. 
Clasificación:
5.0

A sign stating where the office is

adrianeugenu L. 
Clasificación:
5.0

The people in this place are kind, personable, and helpful. And since I had a small car, they allowed me to leave it there while I rented the truck. Thanks to UHAUL for having people like that on your team. The experience was so good that I do not hesitate to rent twice in the same place.

Angel Z. 
Clasificación:
5.0

Las personas en este lugar son amables , agradables y serviciales. Y como tenía un carro pequeño me permitieron dejarlo alli mientras rentaba el camion. Gracias a UHAUL por tener personas asi en su equipo de trabajo. The people in this place are kind, personable, and helpful. And since I had a small car, they allowed me to leave it there while I rented the truck. Thanks to UHAUL for having people like that on your team.

Angel Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

chico W. 
Clasificación:
5.0

El cliente no dejó un comentario.

temeka H. 
Clasificación:
3.0

With all the Coronavirus that is affecting our country, I advise U haul to make sure they sanitized all their vehicles from top to bottom. Defogging them is a good way. Thanks, Felicia Walker

Felicia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond eric H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tessia P. 
Clasificación:
2.0

UHAUL debited my account for $150.07 and the local operated also debited my account for $74.50. I need an explanation urgently on the arbitrary charges. Spoke to local operator informed me that it was UHaul that is responsible for the charges. So I am hoping that someone can get me an explanation.

Kenneth A. 
Clasificación:
5.0

Not a thing! I was extremely pleased with the friendly person who processed my rental, and how helpful and patient he was with this senior citizen. The vehicle was very very clean. I was very impressed with the entire experience.

Kay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent B. 
Clasificación:
4.0

Paperwork

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaSidney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

claire A. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

The truck was clean but it didn't not seem to be maintained. The truck needed an alignment bad. The steering was and it jerked real bad.

Carlos T. 
Clasificación:
5.0

Nothing they were great

Pearlie T. 
Clasificación:
3.0

Didn't know or understood the process, be leave it was their 1st time

Earvin J. 
Clasificación:
5.0

Thanks you, i recommended every one i now thanks

MAMADOU S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
3.0

Market is the uhaul location better, we were confused when we pulled into a gas station. Also I felt the price was very high especially when I only had the truck for two hours and the commute and back was no longer than fifteen minutes apart.

Keneisha B. 
Clasificación:
1.0

I had my pick up time for 12pm. I arrived at the location at 12:14pm. The rental was available. However, the worker stated that he didn't have the appliance dolly offered the regular dolly. I explained to the worker that this rental was done online and the website stated that the appliance dolly was at the store. The worker responded that it might be a mistake. I said no and the work stated that his manager will have to get the requested dolly and it will be in an hour. I come back an hour later to get the dolly and rental. My day was compromised, due to the poor service of the above store location.

Tony E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
3.0

Improve check out process

Charles J. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba