You can not steal money from your customers to start with. I rented a truck, checked my bank account & discovered I had been charged twice.April J.
Customer Reviews for Onyx Palace Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HOWARD T.
Everything was great customer service was very goodZolottie F.
El cliente no dejó un comentario.Dina B.
Nothing everything was perfect, staff was very helpful and courteousJesse Z.
The vehicle was dirty inside and out.lawrence R.
The best U-Haul that Ive had. Polite respectful honest and they had my truck ready. The last location lied about gas and stole my money after they didn't have my reserved truckGloria M.
Another excellent, worry free experience at Onyx Palace. An asset to the Uhaul name.clarence M.
The Service was AwesomeAnnette D.
Van wash clean and ready to go and Brandon was extremely helpful with explaining how my account would be charged.Candice H.
Not much, Professional service with a not touch hookup and trailer removal from my truck. Don't know what you can do to improve other then lower your rental rates. LoLCheryl L.
El cliente no dejó un comentario.Henry T.
I will not use uhaul again.Karen R.
Smile correct information an correct equipmentPATRICIA S.
El cliente no dejó un comentario.oliver H.
El cliente no dejó un comentario.KEITH A.
Nice peoples and nice workersMARLON A.
Excellent service with dependable equipment. I would highly recommend this Uhaul facility.Clarence M.
El cliente no dejó un comentario.Anthony N.
The gentlemen who released the truck to me was very helpful and professional. I will be utilizing this location again. Also, the truck was new. Nice features. I usually rent a truck from Home Depot, but if you guys can figure out a way to lower that mileage money, you got a life long customer.Deborah R.
I'll recommend another company. I was charged over $140 for a $19.99 promotion. Never recommending this to no one. I should have went on Craigslist for movers with this price.Danielle B.
El cliente no dejó un comentario.Vernon O.
They charge my card for 50 miles and I didn't do 50 miles and when I rented the truck he told me he had to put 50 on there and it will change when I bring it back and it didn't, also the truck was real dirty inside and in the back cargo area the app wouldn't let me take more than one picture that should be upgraded to take at least 6 pictures so you can show everything. Now I think uhaul should not let no one use they name if they can't take care of the trucks this why I rather go to a uhaul office . And I asked to go to 300 East 95th street so I don't know how I ended up over there anyway.Raylon P.
El cliente no dejó un comentario.Melanie H.
El cliente no dejó un comentario.Atresha W.
I was charged $143 twice. My bill was $76. I would like my funds returned.Kenita C.
It was just a little dusty please wipe downMonique S.
El cliente no dejó un comentario.Gina T.
El cliente no dejó un comentario.tonya M.
Buy me lunchANGELA H.
Everything was perfect! Service was professional and friendly.Larry B.
El cliente no dejó un comentario.Lynnette H.
The guy who registered us was a complete asshoe you guys need to reevaluate the owner of this locationROOSEVELT M.
no comment..Gwendolyn R.
A1 ServiceRobert W.
The cargo van had a stinky smell and the interior was not clean.Quiana B.
El cliente no dejó un comentario.LADORA G.
Robert was excellent great experience, I was in and outCortney S.
El cliente no dejó un comentario.Margaret H.
El cliente no dejó un comentario.DOMINIQUE G.
Rob was extremely helpful in assisting us with all of our moving needs!Delanie D.
Trucks need to be cleaned and sanitized especially since Covid 19 is raging.LAVELT M.
â·bad people bad locationBRUCE M.
Robert was the Representative who was rude if you asked a question he rolled his eyes the answer with a sharp no for example I had a tow he tried to tell me I had to take my tow at the time of Pick up I informed him that's not the way it was scheduled, check it out. I asked could I would a dolly he said no quick a sharpDoris E.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.Kimberly J.
No one stated to me about a grace period the person was rude arrogant I felt like he was disrespectful I will never use this service at this location.Sonja G.
Sometimes, I know it can be Very Busy! But, make sure U Comeback to the phone when placing customers on Hold. And, the Staff was pleasant.Gale R.
El cliente no dejó un comentario.Jacquelyn H.
The representative should be more detailed on the instructions.Larry M.
Continue doing great business.DAPPHNEE R.
El cliente no dejó un comentario.Joselyne W.
El cliente no dejó un comentario.Ewa G.
Have equipment and vehicle information updated accurately for accurate reservations online.Rahsun E.
El cliente no dejó un comentario.Kimberly Y.
El cliente no dejó un comentario.Walt W.
El cliente no dejó un comentario.Derrick J.
The order process was simple. The vehicle was as expected. There were no unpleasant surprises. The pick up and drop off process was easy and touchless. I would rent from this location again.Valerie C.
El cliente no dejó un comentario.Tiera M.
I feel I got charged way more than I have ever been charged and I have been renting from u haul for years I got a 39.95 truck and didn't get the safe move and still was charged 209 dollars and only used 12 miles how is that possiblelynette J.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.Tobiloba O.
El cliente no dejó un comentario.Percy M.
My truck had a hole at the roof of it & on the day of my move 06/12/2021 it rained & it the truck was leakingAnstrictri J.
Make the amounts you (U-Haul - the company) agree to in the reservation the same amounts on the contract at the pick-up location. It is really frustrating (close to making a person angry) when you give them one amount on the reservation and then another amount when they go to pick up the vehicle.Richard N.
El cliente no dejó un comentario.Hal M.
El cliente no dejó un comentario.laresa J.
Brian was so nice and helpful, I needed a truck and I call around no able to get one. Brian call me back and told he had a truck for me.Adrian G.
Everything was goodbarbara H.
I was charged again for some reasonSpringfield A.
Very friendly and great customer service I rate them 5 stars.DEMETRIUS C.
Thank you for your services. Great for the area. Thanks again.Theresa R.
El cliente no dejó un comentario.MIKEL M.
My Original pick up location was 1650 e 71 got there and the truck I reserved the customer did not return it on time the young lady search until she fougtb me a location that had what I need and much closer to my destination the customer service at both location were very goodMEALNEE W.
El cliente no dejó un comentario.Jerome L.
El cliente no dejó un comentario.Maurice L D.
El cliente no dejó un comentario.Angela T.
El cliente no dejó un comentario.Ricky H.
I would love to thank Robert for a pleasant experience.Tara E.
Just keep during what you're doingHelen E.
This was my first time renting a U-Haul and the gentleman who assisted me was very polite and professional. This really matter to me because the neighborhood was kind of sketchy. I will definitely rent from there again.Olivia P.
The worker was nice and very helpful there want above and beyond to help me customer service was excellent.patrice M.
El cliente no dejó un comentario.Michael G.
Keep up your excellentJacqueline M.
El cliente no dejó un comentario.Carmen M.
El cliente no dejó un comentario.Carol H.
Better customer service & Receipts on hand!!Marquita M.
El cliente no dejó un comentario.Courtney S.
Your pricing is a bit expensivePhatima L.
Very satisfiedTisha H.
El cliente no dejó un comentario.Tonya C.
El cliente no dejó un comentario.sherman L.
It was a good rental experience. I would use them again.Brian M.
El cliente no dejó un comentario.Glenn T.
El cliente no dejó un comentario.Daniel C.
The inside of the truck was very dirty and not clean also the gentleman didn't walk out and inspect the truck when we went to pick it up to reassure that everything was in working condition. Customer service was not at all what I thought it should be and very disappointed with my experience with u-haul.Larnel L.
El cliente no dejó un comentario.Jeaneen H.
I was totally satisfied with the service I received. The employee was pleasant, patient, and answered all of my questions.Diana B.