Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)

Rating:

5.0

Your team member was extremely helpful and explained everything I had questions about. Thank you for continuously hiring folks that are “Naturals” in customer service!!

Rating:

5.0

Excellent employee and great customer service Don’t change anything

Rating:

5.0

The agent was friendly and professional! Rental experience was perfect!

Rating:

5.0

Staff was friendly, attentive and helpful. I will rent from here again if needed. Thank You

Rating:

5.0

Very sweet front desk lady / owner. Great updated van. Highly recommend.

Rating:

5.0

Nothing

Rating:

5.0

The initial quote I got was $40… when I arrived it was suddenly $160?!?! I was SO upset to be so misled. I would have rented from the other company I was looking at if I wouldn’t have been lied to!

Rating:

5.0

Chris made the checkout process super easy! Thank you Chris!

Rating:

5.0

Staff was great. Truck was great. An overall wonderful experience.

Rating:

5.0

Always a pleasure to be recognized.

Rating:

5.0

customer service was great

Rating:

5.0

Thank you very much the service . And thanks for the New power train in he Trucks . Turbo .... Nice power !!!!

Rating:

5.0

Good customer service as they were able to assist me and very friendly

Rating:

5.0

It is like my brand new silvarado is always waiting for me readlly to go anytime i need it, and i do not have to insur it or register it or find a parking place. Love love

Rating:

5.0

Everything was good; however, I would recommend for employees to inspect the mechanical components of the vehicle as I had issues with the gasoline tank and the gas leaking out as I tried to fuel the vehicle. Luckily, I had a short move and barely managed to return the vehicle before running out of fuel

Rating:

3.0

I got a flat tire 10 minutes after getting on the road for my move. Tire tech that came out to repair the flat tire stated it still has thread but was very old by looking at the bits strewn on the freeway and onto the trailer I was towing. This incident could have been avoided

Rating:

5.0

The staff was very quick and efficient

Rating:

1.0

The trailer was broken. Only one latch the other is broke . And they amcharged me for two days. I only used one day!

Rating:

5.0

La persona en front desk Sack es muy amable y professional. Gracias U-Haul por tener gente competitiva 205 w market 2/14/2024

Rating:

5.0

The gentleman who helped me was very patient and kind. This was a difficult move and your employee was so sweet. Would definitely rate him as a great guy and u haul is very lucky to have him!

Rating:

2.0

The tire light was still on, maybe he didn’t enter the code to turn it off but that should be easy. The past driver left garbage in as well that wasn’t cleaned out. The overnight check out process was a bit of pain too, the site was loading very slow and not accepting payment for awhile.

Rating:

2.0

Make sure gas gauge and mile gauge are both correct on rental contract

Rating:

5.0

Customer service is excellent

Rating:

5.0

Fix the fuel bar selector on the return truck option on the app, the bar did not allow me to be specific on the gas I returned truck at so system is trying to charge me for gas even though I returned truck with the same amount of fuel as picked up. Luckily there’s photos to prove this but as a customer I should have to go through having to call in to explain the issue with the fuel selection part and request a refund. Moving is overwhelming enough so please fix this issue to make the customers experience less frustrating.

Rating:

5.0

thanks u haul for the excellent service, the employee treat us like he knew us for long time, full bilingual which is very important now on days, thanks Again the Orozco’s

Rating:

5.0

Very helpful

Rating:

5.0

No change so far.

Rating:

5.0

Great service and clean equipment would definitely recommend and give 10 stars if it were an option.. Thanks again!

Rating:

5.0

The Rep was very knowledgeable and great to work with

Rating:

5.0

Have the office better stocked/maintained so a paper receipt/bill can be issued

Rating:

5.0

Great thank you

Rating:

5.0

Great service

Rating:

3.0

Todo bien 🆗

Rating:

3.0

The previous U-haul renter smoked in the vehicle and wasn't cleaned out properly. I had a throat infection just by driving the vehicle with all the smoke smell.

Rating:

5.0

I was so pleased with the service I’m renting a van for tomorrow @ a different location. Thank you you again for ur services.

Rating:

4.0

All the glass surfaces had stains making it difficult to drive when the sunlight was at an angle.

Rating:

3.0

I was charged for 5 more miles than I actually drove. I have GPS to prove it. I trusted my customer service rep for doing the right thing. Also, before I left I took a photo of the gasoline gauge. It shows an eighth of a tank. I called and informed. But when I return the vehicle the man stated that I should have had a quarter tank in the vehicle. I even added 3 gallons to the tank. I drove for less than 10 mi and it charged me for 15 mi. I told them I called and I showed him the picture and dated time stamp of the image of the gauge. The overpayment that I made wasn't high enough for me to go in there and complain but I may not go there again.

Rating:

5.0

and great customer service

Rating:

5.0

Everything was great. I was able to keep the uhaul for additional days that I needed it for my move. Thank you I appreciate the convenience it brought to move to my new home.

Rating:

5.0

Every thing was very goid

Rating:

5.0

Thank you for waiting after hours Chris. You have great customer service and the equipment was in very good condition. Keep up the great work!

Rating:

5.0

Much improved over the way the location used to be. New owners have cleaned up the old place and it looks great!

Rating:

5.0

The store rep. Was extremely knowledgeable and very helpful with my trailer connection. I will return again!

Rating:

4.0

I was charged for going over mileage and was not informed

Rating:

5.0

at this point, absolutely nothing.

Rating:

5.0

The trailer had minor damage, but was well marked and it worked fine. The UHAUL attendant was very nice and helpful.

Rating:

1.0

A manager at this location made false claims against me for pre existing damage to the vehicle and said to my face in front of other staff and customers that I placed the marker at the damage from another location. A scuff was documented as a scratch costing me $800. After billing me the charges were itemized, which I had requested to be before billing. When she pointed out the damage she said it was “to the metal”. I started buffing with my sleeve and it was coming clean. I her to reverse the charges said I’d have to fix it first. I asked why the coverage didn’t cover the cost she claimed that took the car off road which is misuse and voids the contract. I had done no Such thing. Earlier she had stated in a voicemail that my contact was void because I returned the car late. An extension was granted for a day when I really needed two for cleaning. I was told to forget about cleaning, if I didn’t return it right away, they would report it stolen. I cleaned it anyway but was charged $700 for a cleaning package. This has all been very upsetting and stressful, I feel like I was targeted and humiliated. As I was doing my best to erase the scuff I was being charged $800 for, she stood over me smiling saying she could still see a mark. If I couldn’t erase it completely I would have to pay the full damages. A tiny speck was left when my Uber arrived. It was closing time also but She said I could come back and try again later and then laughed. I couldn’t tell if she was mocking me, other customers were watching and a staff member apologized and shrugged as if to say she’s the boss so he couldn’t help me. This location is crooked and is scamming people.

Rating:

5.0

employee was outstanding

Rating:

4.0

Service was prompt, courteous and professional.

Rating:

5.0

Thank you for taking care of my moving needs

Rating:

5.0

Excellent customer service! Helped me hook up the trailer and all! Friendly and professional. Definitely recommending this spot to my friends.

Rating:

5.0

The people and facility in Salinas were great, your website sucks. Why do you have to add things on my reservation that I didn’t agree to? And then you don’t give me an upfront breakfast of the cost, why do you have to be so untrustworthy?

Rating:

5.0

Warning lights on dash, but didn't prevent successful moving job. Thank you for your expeditious service.

Rating:

2.0

It’s disheartening, after reviewing several emails, I’ve come to realize that they up charge. This isn’t the only time. I’ve been moving and renting U-Hauls from this location multiple times on end and now after going through my statements it’s verified. The math ain’t mathing. I would not recommend this location again. **And if you do use this location PLEASE take pictures of the truck before and after use, the mileage, the cleanliness, THE GAS GAGE! It’s ridiculous that it’s come to this but you’d rather be safe than sorry.**

Rating:

5.0

Zach was so helpful and expedient. He made the rental experience go faster than expected.